Charter Senior Living

Quail Run was very nice, very clean. The people who worked there seemed nice too, but I don't know how well they are trained to take care of people who are very ill and have special needs. Perhaps a nursing home would have been a better choice, but I wasn't crazy about the hospital-y atmosphere. My mom had COPD and was on oxygen, and I found two times that no one knew how to refill the liquid oxygen tank, and found her with an empty tank. Granted, this is right after she got the liquid oxygen, but this is a very big issue. Then, she needed a bi-pap machine at night, but she died after only one night on it. The place is laid out well, but the only bad thing is that the bigger 'events' are held in a building across the street and sometimes too much trouble to get an ill person outside and to the event, easier to just stay there, especially if the weather is bad. Also, they are very reasonably priced compared to many, but the downside is that often there are very cheap snacks/drinks provided. No brand name soda, no soda at all, in fact and Dollar Store cookies, etc. Not a big deal as I could buy better stuff myself. All in all, a pretty good experience except for the fact that young caregivers were not well-trained on special equipment . They tried quickly to get staff up to speed on the equipment, in their defense, but several hours of no oxygen could quickly kill someone who needs it desperately. Nice people, clean environment, reasonable price, nice neighborhood, plenty of parking are all the good things.

My mother didn't like it, for one thing they were sayign that she would have to have a roommate and my mom said she didn't want anybody seeing her changing her depends in the middle of the night and she wants her space and her independance.

Bothering me too much via phone and not enough outdoor space- overall i am not an Emeritus person even though itis a lovely place

I'd say it was okay. The overall impression we had was just not as good as another place. It didn't seem as clean or as good in general. I don't know if this is fair since we just took tour but for a first impression, it was okay.

This place seems to be for a higher level of care. it felt too small and not quite as welcoming to us.

Liked the smaller # of resdents in the memory-care wing. Felt it would be a better fit for my mom. Did not like the fact that they if we signed papers that day, they would make us pro-rate the last few days of Dec and then start payng in full in Jan even though we are not ready to move her in. Did not feel they showed willingness to work with us on timing. It was all bottom-line driven for them. No issue with the facility. Staff fully enaged with residents in memory-care wing. High down payment but monthly price was good.

Nice grounds and location. A truly assistant living community with memory care options. Nice place if I had to place a single parent. Didn't care for rooms which were studio style only; looks like private hospital rooms.

This one was OK but Mom may have to be moved again at a later date.

Liked the size which made it a little more intimate....did not like the apartments as well. Would like to have a 1 bedroom deluxe, but was told there is a waiting list and these apartments rarely come available.

same as Sterling House... spoke with Director (who is wonderful!), and she and the admin director are going to eval... going to see if there's something they can do to get him into the Asst'd Living section and on WL for Memory Care unit... PLEASE let this happen... thoroughly enjoyed the tour, someplace that actually UNDERSTANDS dementia and the various stages of dementia, and the facilities - clean, bright, 'happy,' and, most of all, a good, Peaceful feeling!

$2,900 + $400. Waver fees, smaller very nice court yard, weekly mass.

Lots of people close to dining room; sitting and socializing. A little depressing here, but beautifully located; probably my last choice at this time.

This was a nice place and the director was very helpful.

Honestly, we as distant family only hear from our resident via telephone and what other family that can and do visit frequently, tell us. It seems that there is several issues that have arisen and have been reported First, snack items, and soft drinks being stolen from our residents closet. Secondly, some issues with a few staff, unfriendly with a less than chipper demeanor Thirdly, laundry going days and days upon days without being washed .when questioned about this staff remarked they were out of laundry detergent!!!! Really??? Could someone, anyone, go to freaking Kroger or Walmart and buy some detergent? Not happy about these issues. There are others but we are disappointed in the actual overall performance of this place after such a stellar walk thru and talk with The guys there. Some family members are already looking into finding another place for her.

I would recommend that you make sure that your loved one is placed in the right program. If your loved one has memory care issues, I would recommend they go into the memory care unit. The memory care unit is more expensive. The food served had generous portions, along with cookies.

The first impressions were great; looks clean, no smell, and told about activities. My mom was in the memory care so the doors were locked all the time. You need someone to let you in and out. There were times when I was visiting there where I couldn't find anyone around to let me out. I was also felt nickel and dimed over things. I didn't want some services but were forced to pay for them. We were encouraged to let them take care of the medication but a few times when I was there they, we were giving the wrong medication. I know it is hard to manage all of the different residents but there was a resident that constantly went into rooms taking things. The good news is the staff knew where to retrieve the stuff. Eventually we needed to lock the door when not in the room. The big disappointment is mom fell and no one was able to say what had happened. She ended up with a broken hip and they felt the risk was too much to take her back even though they provide care for people in wheel chairs. It was difficult to communicate with them during this time. Emails were not returned and their charges were automatically deducted from mom's account. After 2 months we were able to leave and have found a new place for her. She can now walk with a walker when she has too. We wish the communication was better with the front office and that they payment reduction plan when you are paying for an empty room (2 month after they refuse to take her back). At one point a relative came to visit and the caregiver unlocked the door and discovered mom was not there and didn't know why. This was a couple weeks after she had left. Maybe the communication with the staff could be better too.

The facility is neat and clean. Most staff is friendly and helpful. Dining staff is less caring. Food is just ok. Limited choices and staff is not accommodating to help residents with choices. If the resident doesn’t eat, no one checks as to why. Aides on the floor were very nice and made sure the rooms are clean. There are activities that most seem to enjoy. Music seems to be very popular. There is a hair salon in the building. Would have like more communication from the staff about the resident’ health and well being. Never saw a health plan as in other facilities.

The activities here seemed geared more towards women. Dad did not like the food. This is an older community, however they do try and keep it clean. This community was all that was available at the time we needed one. The staff are the strength of this community. They are all really nice and seem to care about the residents. They have all been there for many years and are from the area. They did work with us, unfortunately this community was not the right fit for dad.

Nursing Med Staff and CNA's do not put in place procedures to adequately provide consistent care. Following through on In-House Doctors orders for new medications or tests is constantly overlooked. Nursing aide assistance is inadequate which includes coming within a reasonable amount of time when a residents pushes their help call button. (I was told within 15 minutes sometimes we have waited for an hour).Giving my mom her twice a week showers is a hit or miss. I'm not notified if my Mom's medications run out and if I am its after they have run out (I discover for myself she's not getting them) I visit my Mom almost everyday so I have first hand knowledge of the inconsistent care my Mom has received. It all depends on what nurses and CNA's are on the floor because some do their jobs professionally others don't. Directors have been informed of these shortcoming but nothing improves. The Dining Room Food preparation and selection needs improvement. I feel as if I have to visit my Mom everyday just to make sure she is properly cared for as I was promised she would be. Our family now takes her home each Friday,Saturday & Sunday just so we can make sure she's not [Removed].For those residents that don't have loved ones visiting I'm concerned about who is their advocate. My Mom has been a resident for over 3 months. Also we are still waiting on the wheel chair that was ordered the 3rd week of January.

This is a decent community, but there are improvements that needs to be made. For the most part they do a good job with the cleaning. The staff is good, but I do feel they are over worked and under paid. I think the management is more concerned about making a profit, rather than the care of the residents. There are activities offered for the residents. The food is decent. Overall it has been a decent experience.