Charter Senior Living

Not bad! Good second choice option.

Move in day from Gilchrist Hospice was very disorganized. My cousin arrived late, not her fault, but it seemed the staff was just rushing through her intake. No one thought to offer her something to eat as she missed lunch. No one seemed to be concerned about how [name removed] was handling all of these confusion. The whole first week was a series of miss steps and miscommunications. It was good that I was able to be there most days to be her advocate. Communication has improved and everyone is feeling better about [name removed]'s placement. [Name removed] likes her care givers!

Overall well maintained nice environment, friendly staff, great food, highly recommend for regular senior living but would NOT recommend the dementia units. They do not have enough properly trained staff to manage the needs of dementia residents. The house doctor does not prescribe medications as needed, instead residents are constantly bounced back and forth to the ER for UTI's and to psych hospitals for anxiety. They have fun activities for regular seniors but the dementia patients miss out because they need someone to guide them to join the activity. I would give this facility 4.5 stars for senior living, but only 2 stars for dementia care.

Brookdale has been good for my mom in many ways; however, there is a severe lack of staff for the residents. Residents sometimes have to wait 30 minutes or more for someone to answer a call from the pendant. My mom has had to wait for that time and longer. If my mom had been having a serious medical condition, she may not have survived the wait. They need more staff as far as caregivers are concerned. The staff that they have is great!!! Also, they often have problems with the elevator in the main lobby. It is too often unusable.

Nice complex and it looks to be a very vibrant community to live in. My next step is comparing notes of the places I've seen and determine the best fit for our situation. Wonderful staff and information packet...Thanks for the tour!

Nice place and staff, but the apartment was small for my mom since she is coming from a one level ranch home (approx 1600 with a basement), even with the studio/1 bedroom combination. Not our first choice. Loved the activity options and community areas.

I toured here, and loved the community as a whole. The people were wonderful, and the assisted living portion was nice. However, The memory care unit, where my loved one would be had we moved there, was depressing to me. It seemed dark and very institutional. Brookdale was also a little farther away than I was hoping to travel.

Brookdale Dedham had a lot of the amenities we were looking for but the community was not as well kept as other communities we had toured. It was shabby and needed some updating and repairs. The staff was very friendly and knowledgeable and answered all of our questions. We chose another community for our current needs.

Bartlett Reserve was a nice community but the price range was way about what my sister-in-law could afford. The community is clean and the staff was able to answer our question. There was also the fact that they did not have any availability,

Brookdale was very clean and the services they provide seemed adequate. I did not get that at home feeling. The tour guide did not seem prepared. It was a very nice facility but just did not feel like the right fit for my mother.

This seems to be a fairly nice facility. It is clean and the staff and residents are very friendly. Our main concern is that this facility has more of a nursing home feel than my loved one would have liked, but we had an overall good experience with this Brookdale location!

This is nice a community, and our tour of it went pretty well. The staff was kind, and courteous. Everyone was friendly too my family, and myself. From what I saw the community appeared well maintained. It was pretty nice experience, but it was not the one for my aunt, and her needs.

I had a pretty good tour of this community. The community appeared to be neat, and clean. The staff was friendly to my family, and myself. The experience was a good one, but this wasn't the place for my father, and his needs.

Hard to get over the strong, acrid smell of urine in the hallway. Room is nice and does not smell. People are nice. Good value.

I was not very impressed with this community during my tour. The staff was very knowledgeable and kind, however the cleanliness of this place is seriously lacking. The bedrooms did not seem like housekeeping has been in there in a while and it was very messy throughout the entire building. They could use some updating and lots of improvement in there facility.

This place looked dark and dreary. The sales manger sounded like she was a robot, she may have used a script and it maybe was an off day for her. Otherwise the community is a nice looking place. I didn't see much residents doing anything but sit in their rooms. I did not like the dark atmosphere.

I was not impressed with the setup of Bartlett Reserve. It was a little confusing and difficult to get around. They do offer a pool. It looked clean during our tour and the people were nice.

Somerford Place looks good from the outside looking in. Here's our breakdown: Cleanliness is okay. Food is pretty good. Activities are good. There's lots of walking space. But it is a very expensive facility. The care is very inconsistent because caregivers are constantly quitting. This is really disturbing. They have only one or two caregivers for each section of up to 16 people. Most are incontinent so don't get diapers changed very often. There is a lot of yelling. There is little team work and lots of confusion.

This was my first community we toured. We did like that there was a nurse present most of the time. I felt there could have been a more formal place to meet and talk. We were in the dining room and I felt the woman was distracted as if we were keeping her from something or home.

I find it to be clean, and most staff is friendly (however the change over is incredible, including the management. It has changed 4 times in 3 years). The value is probably about the same as other places like this. They have an activities schedule and it seems good, but I have no point of reference because my mother has no interest in any activities, of course she is 91. I do like the grounds and the fact that the five buildings are all stand alone ranch style. There are 16 rooms in each building and they all have their own dining room/activities center, kitchen and frontroom. No place is going to be 100% great however, my mother seems to be quite content here.