Charter Senior Living

I did not feel that the location was safe. It is on a dead end road and behind that is woods, so if someone were to get out they would get lost. They had cottages for memory care with a certain amount of residents in each one and then one large gathering area. They brought food to the cottage from the main building and I thought my loved one would easily slip out the door. We were not impressed and it also did not smell good.

I have nothing positive to say about our tour of Charter. The facility is very institutional, the memory care residents are all locked on the second floor and have no outside area. When we walked around the residents were all just sitting there and looked incoherent as if they were heavily medicated.

We did not have a good experience here. She had a lovely apartment but overnight they told me she immediately had to move into a memory care shared room that was much more expensive but much smaller, so that was the last straw for us. We moved her out and she is at a new facility.

The facility is beautiful and it is in a nice location, but they made a lot of promises that have not been kept. They have no activities provided like they had said there were and there are never any staff working. It has not been a good experience and I would not recommend them.

We haven't been able to see much of the community because they still have restrictions up and the activities are still restricted at the moment. We do think The Cottages could improve on keeping track of their residents belongs, which is a huge deal.

The staff was friendly and helpful. The management was not readily approachable. The food was good here. The communication was good to excellent in regards to nurses, physical therapist, and CNAs to the families. I wish the community was more flexible in terms of what they could be flexible on. There was too much turnover in administration.

They were not good at sanitizing the community. The staff was mostly friendly. We thought the care at Morningside Of Newport News was very mediocre. They didn't have much in the way of activities. We did not think it was worth the cost.

Walls and doors were scuffed and dirty. Didn't seem as clean as we would want

My husband stayed at The Linden for three months. While he liked many of the caregivers, he thought the food was terrible. Further he very much disliked not having a choice of who to sit with or any flexibility in time to access the main meals. For the first month we paid an extra $600 while he was assessed for actual requirements. We were supposed to have a meeting after he had been there a month, but it was like pulling teeth to get a meeting with the Wellness Director. After going to the Executive Director twice we finally got our meeting where it was determined that we did not need to pay the $600. Because of this delay in scheduling a meeting we ultimately paid an additional $600. Further we got a song and dance from the Wellness Director on how overworked she was.

Consistently don't perform their paid-for duties. Don't hang up laundry for resident who can't do themself, run out of toilet paper often, don't always assist with functions they are being paid to do such as dress the resident, get them out of bed. Don't clean up bathroom messes timely. Management staff extremely disorganized. Need to request important things or needs multiple times.

This facility had nice sized rooms. The staff seemed friendly and residents seemed well cared for. The ratio of staff to residents is great, each cottage has a nice small community feel. [Name removed] was very knowledgeable and friendly. A good option for the price.

Brookdale sold me on a bunch of promises which they couldn't fulfill, very disappointing and regretful, is my experience. This is really a place for more outgoing seniors. The activities aren't very fun; I would describe them as "canned." I also felt my mother wasn't cared for very well, rather left to fend for herself and find her own way. However, what really made me angry is the fact that the staff STOLE from my mother! They stole an iPad and did very little, except to say, "sorry about that, we'll keep an eye out for it." As for the promise of caring for Mom "all the way to hospice." - Not a chance. Not only was that a false promise, Brookdale doesn't have the professional staff to offer a promise of that nature. Brookdale has no 24/7 RN but they charge more than a certified SNF without shame. I would NOT recommend this place, even if I was in good health at 60 years old... because the food also stinks! Find a better place for your Mom or Pop, Brookdale is a pass after my experience.

Most of the aids in the memory care unit were poorly trained and only did as much as they had to, especially on the afternoon/ evening shift. My husband died 16 days after being placed there and they called my adult children before they called me. When they did call the nurse was very rude and just blurted out my husband had expired and that I needed to come right away. She didn’t even say she had bad news or that she was sorry. The care we were promised and the care my husband received were very different. The food was frequently served cold and cooked to death, hamburgers as hard as bricks. I saw an aide eating a big dish of ice cream in front of the patients but they were not offered any. This place was a huge disappointment to our family.

Very disappointed in the lack of professionalism of this facility. After being assured that this was the right place for our parent they refused to accept him at the last minute leaving us in a bind and scrambling to make other arrangements. The nurse who evaluated him said "maybe I read the wrong chart" after making several false statements about his care needs. We had been very forthcoming throughout the process and nothing had changed about his status. No viable reason was ever given and we are confused and angry. The lack of transparency and double talk from the administration was very unprofessional. The facility is lovely and residents seem happy but our family feels mistreated and deceived.

Not a good place. Saw lots of patching on the walls, ripped screens, damaged windows. Memory care is dark and depressing. They seem disorganized there.

The staff here were very nice and they did a very good job with our tour, they took their time showing us around and they answered our questions. Mom and I felt that the community was somewhat outdated and it had an odd order. The rooms were not at all what mom was looking for and she knew that she was not going to be a good fit here.

My loved one fell and it possibly was because there was not enough attention. We found that he needed more supervision and attention. It is a small place and cute. I like the community when I first toured it. He has dementia and I should have put him in a community that understood his condition. My advisor was great.

Did not get very good information when we toured this facility, the rooms were limited and the cost for us was higher than others we had looked at.

Don't believe the hype. This facility was voted as a "Best Of Kenosha County 2015" facility. We had a loved one at this facility and concluded that we should have looked elsewhere for better care. Nothing could be further from the truth about this place being the "best" at anything. The on-site top management was lazy and invisible in the day to day operations of the facility. However, the front desk staff was professional, courteous and extremely helpful to the residents and their families. On site memory care does NOT exist. This facility is not a true continuum of care facility. Furthermore, the scheduled daily activities looked good on paper but RARELY did the schedule play out the way it was listed. Activities were frequently cancelled, shortened or just didn't happen. The activities director had a laize-faire approach to her position and did not actively seek out residents to join scheduled daily activities. We witnessed a high turnover rate at this facility due in large part to the poor compensation of lower level employees. The daily menu was average at best and lacked healthy, low fat, low carb options. From our family's experience, we noticed many residents gain significant amounts of weight after residing there for awhile. Overall, this facility was a terrible value for the amount of money we paid.

My father was here for a short time and was taken care of by a great staff. We found the community to be taken care of. Activities were offered, but he was not there long enough to participate. I would recommend for others needing care for a loved one.