Charter Senior Living

Most of the staff were good, some not so good. Housekeeping was not so good. Communication was just okay. Meals weren't good at all. Moving in and moving out was good, laundry service was awful. They lost so much of my mother's clothes and when you told them it was like no concern of theirs. A few of the ladies were just loving and great. Overall, I wouldn't recommend.

We took her out of the facility because of the cost..They continued to raise cost and in my opinion were not assisting her with her daily needs like helping dress her, change depends, put hearing aids in, put her ankle brace on. Etc. She was not encouraged to go do activities either. She just sat in her room and slept, and has since declined in her memory andnin her strength.

My husband was there. He had some dementia and they kept sending him to the ER when he wouldn't cooperate. And he then wound up in a psychiatric hospital. Several times. Too many personal items disappeared. Constant turnover of staff. Promised snacks not always provided. Food however was very good; especially the choice of entrees presented at each meal. Courtyard outside had no shade.

There were some medication administration issues and the facility seems short staffed on weekends.

It's a small community, they're very friendly and nice, but there's not a lot of activities. They list activities but they're not done many times.

I would tell a friend, that they should look elsewhere. My loved one chose the place. We were sold unrealized promises.The residents do not seem happy, either. It's a sad situation and a dreary place.

My brother was in the memory care unit. As long as he was calm and not causing any problems, the staff tolerated him. I found out when he was to be kicked out that he was too much trouble. Even though I was assured that they could handle his condition. I would not recommend this facility to anyone seeking memory care.

Staff is kind and helpful, no issues there. Food is good. They seem to be understaffed as far as cleaning and maintenance, so most problems I faced were around arranging tasks like room cleaning or unclogging the toilet. Communication with the family was good after a few glitches in the beginning. The move in process was a bit chaotic, there were no clear instructions in what I needed to provide vs what the facility provided, otherwise I think it was okay.

My sister picked the place,1-because it is closer to where she lives, and can easily stop by on her way to and from work. 2-the place looked clean and bright, and provided the level of services that my mother may have needed. It was appealing because of the level of care, activities offered, and first floor room available for Mom.

I was initially very pleased to move my loved one into The Linden At Woodbrige. However, some services have not been provided as they are supposed to be, and there has been some lack in communication. I am working to resolve these issues.

They don't really do what they say, they do..I feel they are short-staffed. They were close and I believed they truly care about the residence.

At Charter, you must look beyond the beautiful presentation. Cleaning staff left a lot to be desired. On many occasions, I changed my brother's linen. They will nickel and dime you to death once you move in. I must say that the Activity Director is outstanding.

We toured Charter Senior Living of Hermitage when searching for an Assisted Living facility for our loved one. The residents and staff were friendly. However, it was more expensive than our other top choice and the rooms seemed to be about the same size. Ultimately, my loved one chose the other facility that we had looked at/toured.

I would tell other families who might be looking into Cedarhurst of Troy for their loved ones that the facility is having a very high turnover of staff members at the moment. Due to the high turnover rates, I would not recommend Cedarhurst of Troy at this time.

We visited my mother in law for Mother’s Day. Her apartment was dirty and she said that they have had a problem keeping staff for the cleaning services. We also took her to buy meals because much of the time the menus are not things she would eat. For instance Dandelion soup, asparagus, baked fish. I understand that you can’t please everyone but to pay for meals and then buy food for at least three meals a week.

My mother was a resident at Charter of Vinings. I think that the staffing and food could both be improved. The staff was friendly and most of them were helpful. The facility is out dated, but they are beginning a renovation. Overall, I would recommend this facility if this was near a family member.

Beautiful facility with a concept of small groups is great. Some staff very helpful but many overworked and unskilled. Food is fair, cleanliness of room especially the bathroom poor, showers sporadic, and response time as sporadic as the showers. Two staff for 16 people is not adequate if they have to do everything from showers to cleaning to cooking to dressing making the beds and responding to emergencies without adequate training.

We toured with The Cottages of Fox Lake and the location was a bit too far away from us - it also had a hospital smell to it.

Beware of what they promise vs. what they deliver. Whether in regards to housekeeping, commitment to level of care, pet policies, computer center, dining, etc. There is so much that was not as promised. On New Years' day they shut down the dining room and gave us sack lunches consisting of a sandwich and a bag of potato chips. They hired a new head of dining, and things have improved a little bit. But for months they would post a menu, yet you had no idea what you'd actually be getting. They would post roast beef for dinner, and you would get a hot dog instead. Up until the holidays, they had a nurse on staff. But they transferred her over to another facility 60% of the time. However, for most of January and part of February, there was no nurse here. They have finally hired a new nurse. But I don't understand how they could leave us mostly uncovered other than the regional nurse coming in on occasion, who was not as familiar with the residents and their health issues.

We had a good tour at The Cottages of Fox Lake. I liked that they offered lots of activities for the residents. But the rooms were tiny. They were just way too small. And the rooms didn't look as clean / fresh / new as we preferred.