Charter Senior Living

The placement didn't workout since [name removed] needed nursing home Alzheimer's care. However, what we liked the most about this community was the cleanliness and the meals and dining. Based on the experience we had, we would recommend this community to other families.

I can't say enough good things about The Cottages! From the moment we walked through the doors, we felt the warmth and care that makes this place truly special. The staff goes above and beyond to ensure residents are not just well taken care of, but truly happy and engaged. The facilities are clean, modern, and beautifully maintained, making it a comfortable and welcoming environment for everyone. My loved one has found not just a place to live, but a true home with a wonderful community of friends. The activities are varied and thoughtfully planned, catering to all interests and abilities. The Cottages has given us peace of mind knowing our family member is in such capable and compassionate hands. We highly recommend this community to anyone seeking top-notch care!

Staff is great, the surroundings are great. The only thing I wouldn’t give 5 stars to is the food. The food is more institutional but it will not get any better no matter what facility you choose in senior living.

The relationship my family developed with the staff was very helpful during his time there. I have referred the facility to other families. I do think the food menu could have used some better selections.

Really really helpful staff at Mallard Cove. They are meeting my mothers needs and have a willingness to make sure any and all of her special needs are met. I highly recommend them to others looking.

The owners of the facility only do these kinds of facilities. They have remodeled this entire facility. What they have done exceeds over half of the nine facilities I visited. It is so wonderful now one of the people from another facility came here and is now working here. Name it, they have it, and some.

I took my loved one here from another facility and it is a very good place. The workers are great and the place is very clean. I would highly recommend Charter.

Fives all the way around!!! He, Mr. [name removed] passed away charter living of hazelcrest is a fair and balanced representation of senior living with dignity.

I would recommend but with some reservations.

My loved one and us received the absolute best care the kindness and compassion Charter and all their staff showed us for almost 2 years is amazing. I would recommend them to anyone. Best place ever. Can't thank you enough for leading us there. Such a blessing. You have a wonderful company and staff.

Staff and nurses were all very friendly, welcoming, and informative. Communication was excellent and they a great job coordinating two adult seniors, one with a terminal brain cancer and the other with Parkinson's with dementia. Plus their cat. They treated them with great care and informed us of everything along the way, including a transition from a regular room, to separate beds, and eventually to memory care where my mother spent her final days with hospice. I didn't really know what to expect from senior care as I didn't have much time to figure it out. Ultimately, we choose Charter because of cost and because of the staff and nurses. Everyone was so friendly, and helpful during and extremely difficult and unexpected time.

I'd say it's good. Always friendly folks and we like that we can bring the dog on visits.

If you’re looking for a safe, loving, and wonderful place for your loved one that needs care beyond what you’re able to provide at home don’t look any further. The Cottages provides a beautiful setting and a home-like feel, but it’s the staff that make this the gem that it is! Such wonderful, caring people that make you and your loved one feel like they are family. We’ve been with The Cottages and this team for >2 years and I can’t say enough about the place and the awesome staff!

My experience has been exceptional. The staff is incredibly attentive and caring, providing personalized care to each resident. The facilities are immaculate and beautifully maintained, with a variety of activities that cater to all interests. The sense of community here is truly heartwarming, making it feel like home from day one. Meals are delicious and nutritious, and medical support is readily available. This facility offers peace of mind for families and a vibrant, fulfilling life for residents. Highly recommended!

[name removed] has to one of the most professional people I have ever interacted with. Super knowledgeable about her role there and always seems very confident in our conversations. People like her are the reason certain places stay afloat and keep others not dreading to do business. I cannot speak highly enough. I wish there was more praise someone can do than fill out a review.

When faced with such a daunting decision about where to place your loved one, I agonized over the poor quality of some of the homes I visited. At the last minute, my husband looked up The Cottages of Fox Lake because it so nearby. I can't tell you enough what a great decision it was. I received a callback literally within minutes, went to visit and signed all the papers. My sister is not just living there, she's thriving! The residents are always engaged in music, games, reading the daily news, taking walks, going on field trips and they are free to express their individual personalities. This place is clean, and the residents are known by name. It's a small group setting so friendships are made easily. I love this place and all the people who lovingly help the residents.

I would highly recommend this facility to anyone that is looking for a place to live as well as I would consider living there myself if I was at this stage in my life.Food is good, staff is excellent and considerate to the residents, plenty of activities and I consider this place top rated.Thank you to all that work there and assist the residents.

Small environment and lots of activities provided for the residents.

5 stars for all - although I would prefer to be paying less. The facility is very clean and friendly. Room sizes are adequate - though they could use more outlets.

Really love the caring nature of the staff at Charter. They are very accommodating and thorough with the residents. [name removed] at the front desk is incredible. She is focused, bright and extremely helpful with any of your family concerns. I love seeing her at the front desk. She has helped so much with our family adjusting to assisted living. I can’t thank her enough for her kindness.