Charter Senior Living

I wish the residents rooms were cleaned a little more often. It seems as though the floors are not always clean. Recently my family member was hospitalized and when he was discharged, we expected his facility to pick him up. We were informed that they no longer provide transportation service outside of activities. That was not previously communicated. The only option they suggested was transporting him via ambulance, which is costly. For the amount that we pay for his care, this should have been arranged by the facility/community.

Overall a good experience. While a bit expensive it's mostly in line with similar communities in the immediate area. It is nice that's it all memory care and has easy access to outside areas. The food service has improved lately with the hiring of a new head chef.

Since I work, I had hoped to find a memory care residence for my mom that was close to work and home. I toured a few, and decided to place mom at "The Cottages, which is very close to both! The management now is superb, and I couldn't be happier! EVERYONE is on board providing excellent care, communication with families, and there is an abundance of activities and adventures for ALL of the residents; mom is thriving! [name removed] You are a God given gift to all. You plan and lead activities with the greatest of love and passion for each resident. I know, because I join in! Residents are out and about participating; not stuck in their rooms. The campus is beautiful and intimate, providing a lovely nature-like landscape for sitting, walking, and outdoor events. The new Alzheimer's/ Dementia Support Group for families to relate, share, and connect is a wonderful addition! With the many family inclusive events, as well as resident outings, I always look forward to attending all that I can!

I love how clean everything is, all the time.

I have recommended the facility. There have been some changes since I arrived that have led to much improvement.

My husband has dementia. The staff has allowed him to engage in activities with others, because he’s a people person. They play music and take walks outside. He seems happy there. The facility is very nice and clean.

My family member is thriving at Woodholm Crossing. Lots of activities. The food is excellent with a variety of food to choose from. We received a tour with [name removed]. I can't thank everyone enough at how great they are.

No cooking. No cleaning. Plus great friends!

No cooking. No cleaning. Plus great friends!

The live enrichment director [name removed] brings so much life to the building. Everyone loves her!

The live enrichment director [name removed] brings so much life to the building. Everyone loves her!

Very good overall experience. Everyone has been kind to both my mom and the family. The cleanliness has never be an issue and everyone is friendly. There have been a couple of times that I could not find a caregiver or any staff, used the button and it was a slow response. Wasn't an emergency and they likely were busy but concerned me if it had been an emergency... Mom is eating and seems to like it. We would like to see more stimulation and variety. There is also a calendar but it doesn't seem to be followed regularly. They occasionally have a big event which is always well put together and fun. I really only checked out a couple of close places (I try to stop by daily) but the cost seemed in line with others.

I am very happy with the care they provide for my step father!! They are very friendly, caring and go above and beyond! The apartment is so spacious and allows him all the comfort of home. Everyone there is amazing.

Very clean community friendly staff. Good food accommodating to my friends needs and wants. Highly recommend. When its time for me to move into assisted living it'll be Southern Pines!

Our experience with Charter @ Woodholme was top-notch from day one. [name removed] in admissions, was courteous and knowledgeable. The staff in the memory care section where my MIL was living, were fun, caring, and THERE!! Charter had STAFF, which impressed me the most, in comparison to the rehab facility she was in prior to. No place is perfect, but Charter was perfect for us. I'm definitely recommending this facility for memory care. They were truly a Godsend for our family.

This wonderful community looks and feels like historic downtown Thomasville. From its friendly staff and people to its southern charm it truly is different and stands alone from other place I have visited.

Southern Pines has been very accommodating with my loved one! The staff is helpful and kind I would recommend Southern Pines to everyone!

5 for sure. I visit weekly. They do his Laundry. I Like to do extra cleaning in the bathroom with Spray Bleach and Lysol.. I'm a little OCD. 5 for sure. Staff keeps me informed. I Like to be present and visible. I feel that's the only way any Facility will be on the Straight and Narrow!!

The single most important matter for my mother has been this: Charter saved her life. Any other issues, such as the quality of the food or the activities, pales in comparison. In early [date removed], it looked like my mother was doomed to living out her days in a nursing home. At first, Charter (then called Cedarhurst), rejected her. A week later, on re-evaluation, they accepted her. Over a period of months, my mother has gone from needing a high level of care to fair amount of independence. She can get around her apartment in a walker, and her life is unmeasurably better than it would have been under any alternative circumstance. All the credit goes to an excellent, friendly, and caring staff. All that said, Charter (when it was Cedarhurst) was quite obviously going through a large number of administrative issues. Things have gotten better in this regard with the new management company. However, the communication back to me from a couple of key people has not been what it should be. The food is fine as institutional food goes. I wonder why institutional food cannot be better. Activities are fine but they don't fit with my mother as well. She would benefit from concerts, presentations on artistic subjects, and things like that.

Toured with [name removed] . She was great. Cottages are in good condition and accommodating. Was able to negotiate on price. This place checked all of the boxes in terms of care. Meal plans. Works with budget. Medication management