Charter Senior Living

The sales staff and OT are 5 stars. Had a slight miscommunication with nursing but we were able to get it fixed. I'm in CA my brother is at the facility in IL. He seems to be happy there although he is still very weak and has not engaged in any activities.

I would rate everything a 5. The only category I hesitated on was the food — I considered giving it a 4, but that’s only because I’m a bit picky. Overall, Charter has been absolutely wonderful. I feel so fortunate that your company introduced us to Charter. It has truly been the best possible choice for my mom. The entire staff is amazing — from the front office to housekeeping and maintenance. Everyone is friendly, helpful, and quick to respond to any needs or questions. The community is very clean and has been beautifully updated throughout. We couldn’t be happier with our experience.

We were very happy with the facility. We used it as a Respite Facility for a hip replacement rehab. Due to pain issues, he had a very slow start on rehab. The rehab ended up having to be extended. All of the staff went out of their way to help accommodate his issues and needs and get him back home.

My sister & I were very worried that our mother would not like it, but she loves it there! We have been very pleased. Only complaints would b lack of itemized billing so we know exactly what is included w rent & what is extra. Apparently copy machine is broken so residents do not have their own copy of activities to post on their fridge. Fruit is not always readily available along w hot coffee as stated on tour

We love everything about WellPoint!

I love the staff and the food could not be better!

Very positive. Took lots of time with us to understand the needs and even future needs for my mom. Shared how they could work with us as a family. Definitely on our list of options. Still trying to understand affordability with needing this level of care. Have other tours coming up and will be able to do a better comparison then.

This is a beautiful facility. The staff are warm and welcoming and the director provided me with information specific to my family’s needs. Everything is clean and bright and residents appear happy and well cared for. The rooms are very nice and families can furnish the rooms to their individual taste. Family is welcome to visit at any time and special celebrations can be arranged in a private dining area. The surrounding area is busy, but Charter is set away from the noises. I’m sure anyone would be comfortable at Charter.

The admin people there were so friendly and accommodating. The room they showed us was so much better than the other two. Large and comfortable. The assist staff are friendly and helpful. My mom has actually improved greatly in the two months she has been there.

They could maybe have more actives but sure they doing best they can and we would recommend the community to other families.

By far far better than the other two residences where my brother was located. And even though it's fire far far better it's $[removed]cheaper! He actually has a kitchenette now! He actually has a separate bedroom now! The staff and everyone there seems happy and friendly, including the residents we've talked to. Also, the meals are age-appropriate. Not a constant diet of Italian and Mexican as arc his previous location. Staff is prompt and answering questions. Basically there's no comparison to the two places he was before. I wish they would post the phone numbers of the different departments. It sometimes takes quite a bit of time to get information for current issues when I try to figure out who to contact.

What we like the most about the community are the day trips for memory care clients, and private rooms. Yes, we would recommend Charter Senior Living to other families based on the experience,

They care from their hearts about the people there and they show it.

They were very patient and gentle with my mom. The are the best!!!

Amazing! I love Charter Senior Living!!! They are so good to all of the residents. [name removed], the director, takes excellent care of his workers and they take excellent care of the residents. I can't say enough good things about Charter. My mother-in-law loves it there!!!! We know not to visit during Bingo because she shoos us away! If they have a craft activity, we're encouraged to stay and participate. It really is a great place.

The Charter Facility is older. However it has the advantage of being on only one level. My apartment has a door to the outside as well as the inside hall. The staff is attentive and kind. There are many activities and crafts. A swimming pool is available and animals are allowed. The residents are from many states and Kentucky counties, and they create a caring community. The cost is competitive for our area.

Winnwood was the last place I looked at. I liked it when I walked in. I moved in here 2 months ago and I still like it.

The community is small, easy to navigate without getting confused and the staff members are friendly.

We are very happy with Charter Senior Living of Dedham. I would recommend these folks to others. The facility is nice. The staff is caring and competent.

It's so clean and everyone is very friendly and respectful. The 1 bedroom is very spacious. The shuttle offers a good choice for someone who doesn't drive.