Charter Senior Living

We were sad that my mom could not live at home anymore, but our experience at Trail Creek Place was excellent. All the nurses loved my mom, and she loved getting her hair and nails done. She loved being served her meals restaurant - style. Even though she was in a wheel chair, she enjoyed 'walking' herself around the halls and visiting with everyone. The experience was excellent all the way around. We loved the homey environment, and the whole family enjoyed spending time with her there.

These folks are really interested in having a great experience in choosing WellPoint. Makes me feel good about future in this residence.

this community will be beautiful when finished. however, the office personnel are wonderful already! they are so friendly, helpful and really great about communicating about the community.

My experience at Residences at Wellpoint has been joy and comfort! They are the Gold Standard - exceptional experienced staff, loving resident support at all levels of care, and open honest communication. We have experienced several life changing events over the past year. Residences at Wellpoint has been by our side each step of the way, supporting, encouraging, and educating. I can honestly say without hesitation that every experience I have had with Residences at Wellpoint has demonstrated that senior care is their calling, not just their job. They truly love the residents they care for - and their families!

These ladies have gone above and beyond to provide assistance in every stage of this process. They are knowledgeable and always available.

My dad was diagnosed with bone cancer in [date removed] and passed in [date removed] As my mom was grieving, she began to withdraw, wasn't eating or taking her medications. This caused concern with my siblings and me. We thought an active senior living environment would be perfect for her and after a time of grieving and adjusting to the loss of my dad, we began talking with my mom about moving to senior living. She said she was lonely, and their home didn't feel the same with dad gone. My parents had a large home; their home and yard were too much for mom to keep up. Being the oldest, I researched many senior livings in the Huntsville, AL, area. I emailed and called for information on independent living for my mom. Upon reaching out to Residences at Wellpoint, I immediately had a call back. When I told my mom's story, I received the kindest and most compassionate response. Through my tears and questions, I was given tremendous support. My mom is now has a deposit at Wellpoint.

This brand-new senior community is gorgeous! I can't wait to move my mom in. The staff is so friendly and helpful.

The thing that has been most difficult is my loved ones medicine is not in her possession and she isn't able to manage it herself. She is completely able to do it herself but the facility requires the medication to be administered by nursing staff only. The new Director is great. I know they are implementing some changes. My loved one enjoys this place overall. The staff are generally very responsive with her needs. The staff is really a 10 out of 5, they are great!

We went with The Linden at Danvers because of the overall experience when we first met everyone here, it was just amazing. My mother is in the memory care portion of the facility, it is a small unit with a high staffing ratio and they do an incredible job. I would absolutely recommend to other families.

We had to place my mom in memory care during the pandemic. This was especially hard because we could not physically tour our list of potential facilities. We decided on Charter because, through the Zoom call, it appeared warm and caring, with fun activities for the residents. Once things eased up, we eventually got in and saw how lovely her new home was with the renovation. I truly believe it’s important for people, especially with dementia, to be surrounded in a beautiful place. Thank you [name removed] and [name removed] for all of your help. I am very appreciative.

What we really like about The Linden is the homey environment, it is open, bright, welcoming and there is always someone there to greet us when we come to visit. Our loved one when we speak to him just loves the food, that is one of the best things about the place. The day to day activities are a tiny bit limited but they are starting to advertise for new things. They do take the residents out once a week for an outing and he loves when they go to different restaurants. The Linden is always a very safe community.

"LOVE" The staff at Landing's are all amazing, kind, caring, passionate people that truly care. they work with the families to help with individual needs of all residents, this makes my heart full. Thank you Landings for all you do. Been their since 2019 and there is no place that I would rather have my loved one.

The administrator has been good to work with and is super nice. They have been willing to assist with getting some new alternative for dietary restrictions. The soups are fantastic. The activities are fabulous here, and they have a wide range of them for the residents to choose from. There is a swimming pool here as well. The lawns are well manicured. There is housekeeping once a week. The other perk is they will pick up the trash, as long as you place it in front of your door. The utilities and cable are taken care of as well. The maintenance team is there to fix items for the residents. The staff are very supportive of the residents. There is transportation for the residents to taken advantage of as well. The residents are wonderful here.

The place was nice. The Director was nice. The workers were not giving a great first impression.

This is a great place. If your elders need care, this is a great option for that. We are very happy with it.

Will definitely keep this place in mind, should any of my other elders come to need such services. You guys are the best out there and hope it will always be!

Bartlett Reserve had all the amenities required for my 90-year-old father, along with an extremely helpful and caring staff. The food quality was excellent and the café was available throughout the day to meet and eat with other residents. It has a real community feel to the place.

The staff are very friendly. The care is better now than it was at first. We had to address a couple of things with them, but those things seem to have been resolved after talking with them. The facility is clean. And most of the residents that I've seen seem happy.

Our family had an in person tour and we loved Charter Senior Living, the gal helping us out was amazing. It is a beautiful place and we saw a ton of activities going on during the tour. However the location was just not convenient for us, due to our loved ones health state we wanted to be very close by and this was just to far.

This community is not very crowded at all which we really like, it is clean and everybody seems very well cared for. Every time we visit the residents are clean, well dressed and participating in the activities. Overall it was a very nice first impression.