Cedarhurst Living LLC

My family has had a horrible experience there. Head of nursing does not know what she is doing. If you complain or question anything, there is retaliation. Housekeeping is horrible, we did a lot of the cleaning ourselves. They pushed Dover health & hospice on us, then we find out they are all owned by the same company. The service from Dover Hospice was not good. They talk about how great the food is, but most of the residents complain about it daily. Small unappetizing meals, especially on the Memory level. Half the time they don’t even give them a napkin. Always some pink lemonade type drink. Watched the server put ice into the glasses with her bare hands. I would not use Cedarhurst again for any family member, but especially not one with memory needs. We moved our parent and the service at the new facility is amazing.

The caretakers there were very good , but the corporate headquarters are immoral. The facility would not take my father back after rehab because his condition had worsened, yet they charged him for 2 months of personal care ($[fee removed]) even though he was no longer a resident. How does the CEO live with himself, stealing money from the old!!!!!

Lots of fluff. Shows good but very short on professional staff. I’m still paying on a $[removed] hospital bill initiated by Cedarhurst. This would be the last place to consider for a loved one. Again, shows well but very unskilled staff.

We, too, were awed by the “resort” atmosphere of CedarHurst. So much so that we moved our loved one into Memory Care. It is not, however, what you think. Most issues are related to the staff. The (most not all) RAs are not interested in doing their jobs as our loved one lacked proper basic care. A lot of time was spent sitting and talking or looking at their phones. If management was doing their jobs this might have been different but we hardly saw any management around unless they were walking out of their office to leave the memory care unit. The apartment was always dirty and had ants. The laundry was not handled well as things disappeared. The bedding was changed far too many times by family because it was dirty. We had a constant problem with the staff not covering the bed with the mattress pads we provided. The food was almost always cold when the staff serving it were right there but were in no hurry to serve it. Absolutely NOT worth the huge price tag.

There is such a turn over with staff. Which is very common these days I know. I didn't like the shared rooms. Something helpful, ask for a private room. Communicate with staff regularly, go at different times of the day to see what is happening. I am sorry if my comments are not helpful. It wasn't a great experience.

They did not do laundry as often as they promised. My loved one dropped food on floor while eating and a day later it was still there. My loved one sat in a wet diaper. My loved one also laid on a bed with no sheets. Had we not lived close and checked often, God only knows the conditions. Sorry to say we would not recommend

It has been a mediocre experience. They need to hire a concerned and professional administrator who will do what they are paid to do. We tried to talk with them about all this but to no success, I would look elsewhere.

Go somewhere else. I would not recommend to others.

My father in law was a hard patient but they evaluated him before they took him in. At one point they said he needed to Leave because of his language. We understood. He had never talked like that before. We had looked at several places but they wouldn't take him because he couldn't get around well. I notified them every place I checked. I had way in advance a trip to visit my grandkids in New York. When I was there he was admitted to the hospital. They called me there and said he wasn't allowed to come back and that the hospital said they couldn't keep him any longer. When I said I wasn't home, they called my husband. I am the POA. They wanted him out. He was paid till the end of the month which was just a couple of days away. The hospital was calling and I was on my way home. After 24 hours in a train, I had to find a place for him to go and it was a weekend. My life at that point was so stressful and he ended up going to a good place but no one told him he was moving. They just loaded him in an ambulance and delivered him to a new place. Hope never does this to me

We moved our loved ones out because they said they were not going to change anything - there is definitely room for improvement

We pulled my husband's aunt from the facility. Two significant increases in rental and services without much notice raised the rate more than 20%. Also, we had employed hospice to come alongside, who came daily during the week, thus reducing the staff burden at Cedarhurst. Yet they still raised the monthly rate of increased services. We had to call a meeting with the director. Hospice present. Care was good in the early months, and horrible in the months up to leaving there. Aunt was left in a wet bed many times. We were present everyday, so we were on top of her care. Many other deficiencies. Auntie was bed ridden, so activities weren't used. Cedarhurst did have a wonderful activities director and help. Very kind and many things for more fit residents. Director was difficult to deal with at the end. Said her hands were tied with the poor care and she couldn't do anything about it, as she had threatened people with losing their jobs. The same day that she said that, my aunt was again urine soaked through the mattress pad. I took the director with me and told her we were moving our aunt. She advised me that where we were considering moving wouldn't give auntie good care. She was wrong. It's not how much you pay or how fancy the place is, that's for certain.

My mom is a current resident. They really sold this place well to us but what she gets is not what they promised. They seem to be plagued with problems. They have had constant staff turnovers, and problems with finding staff. She has gone 3 weeks, at times, without having her bed changed or apartment cleaned. It is vacuumed but never dusted. The portions of food being served has gone down. Some nights at dinner due to lack of staff, she has waited 45 minutes for her food to be brought to her table. They provide transportation to doctor appointments but only if it is on a Monday or Wednesday and if you give at least a weeks notice. Now she gets hit with a 21% rate increase with no new services but continued cuts.

The experience started out good but as time went on and more care was needed, Cedarhurst made promises for increased care but never followed through on those promises. When we moved in, there were 2 RA’s on staff. Now they are down to only one. This isn’t enough for the amount of residents. Many times my loved one would sleep in and they would but the residents breakfast on the counter and it would be there for 2 hours and then when the resident got up they gave it to the resident cold. Very disappointing. They work fine with residents that are completely independent but they do not have the skills or training to work with residents with personal hygiene issues or cognitive issues.

Don't be fooled by this newer beautiful facility or the tour. Many residents just leave after constant unresolved problems & do not bother to do the right thing and report them. Understaffed & lack of caring staff, poor food (frozen or canned). My Mom repeatedly did not get regular showers, problems with meds and many residents no one even looks in on them. High turnover of staff and directors. Many problems that they just don't care to make better. It's a business and a poor one.

I would never recommend to anyone. They know all the right things that should be done but it is hit or miss if they are done, all depends on who is working. I have to visit 3 or 4 times a week in order to make sure my sister gets adequate care.

The care of residents lacked dignity and respect, especially out in the general areas. Like yelling at the residents. They served meats that were so dry it was hard to chew. There were not enough fresh veggies and fruits. There were not many outside activities during nice weather. The bathrooms in the rooms are not handicap friendly for those in wheelchairs. There are no evening activities after dinner in the evenings except watching tv, residents roam the hallways sometimes for 3 hours before a staff will assist them in their rooms for care.

I toured Hamilton Place and I would rate it a 2 out of 5 all the way around. The carpet of the facility was dirty and in disrepair. The staff didn't seem to be too interested in talking to me, but more in what was going on around outside the office.

I wouldn't recommend the community to others for their loved ones. I was never given a chance to use the new staff, as all the prior staff was let go. The entire memory care wing was not cared for by the prior staff. My loved one fell multiple times with no assistance with the prior staff. The staff wouldn't encourage the residents to eat in the dining room. The Executive Director tried to make amends; however, it was too late for my loved one and family. My loved one never wanted to go back because of their poor experience here.

My loved one was only here for a week or two. I had told Lynd Place my loved one needed memory care. They found out within the week she was there that they could not care for her because she needed memory care. They helped us find another place, but it was very frustrating that they did not listen to us in the first place and said they could provide the care she needed.

Facility is so short staffed that it is becoming a danger to the residents and visitors. Food is awful, and the memory care residents rooms are filthy. The resident assistants and the two nurses they do have are so overwhelmed. They have two nurses, and they work 14 hour shifts. In memory care after 3 there is sometimes only one caregiver for all of the residents. I would not recommend this facility .