Cascade Living Group

I noticed during our tour of this community I noticed how well maintained and clean the staff have kept it. The bedrooms they had to offer had a lot of space and offered great amenities to there residents. The only thing I did not care for is they wanted to place my dad into the memory care unit and I did not feel that was the right fit for him.

I have noticed how happy mom is here at the community. The staff are very friendly, I feel secure knowing Mom is in good hands and appreciate they are on top of the medications. My mom's room is clean and well-kept along with the rest of the community. My mom has complained about the food not tasting good and the delay of serving her food. Other than that, she has really involved herself in the activities like bingo and card games and she also gets a weekly visit from the hairdresser. I would recommend this community.

nice staff. shortage of staff. billing miscommunications. nice apartments. nice facility.

I am really pleased with everything this community has done for us. They are caring for my mother very well here. The staff has been nothing but helpful and kind to us. This community is really a nice one, it looks amazing and very clean. The food at this community is excellent. There is always something for her do, they offer many activities here. It has been a great experience and we are very pleased.

The reason we chose this facility is because they were willing to work with us and letting my moms dog stay with her. This was a must for my mom.

The staff cares and does what it can to make life transition easier from living in homes to an Apt.

The lady who oversees Deerfield Village is an extremely nice and caring person. She is doing a really nice job. She recently took the place very from another person and are still in the process of implementing some changes. If they follow through with what they are saying then it is going to be awesome. Any time there is any issue they are willing to acknowledge it and address it. It is a really pretty place and they are doing a great job.

They have been fairly cooperative. It appears to be a good facility. Its kind of hard to get the right person to address something. Other than that, they are caring and make an effort.

The residents seem to feel that the food is mediocre. It often isn't properly prepared. It isn't up to home cooking standards for people used to cooking for themselves. I know she's gotten very good care. She feels that the care is good. She has to be taken to meals because she doesn't have a powered wheelchair. They are attentive to caring for her needs, and anticipating her needs, and making sure she has what she wants. The activities are tailored to the majority of the people who are there. Her feeling is that people aren't interested in things. There isn't much turnout for activities and they aren't activities she is interested in. For instance there are no opportunities to play cards with people, which is a favorite leisure activity. Bingo games are popular but seem slow. The facility itself is lovely, comfortable, and quiet. It is very well kept up. They are responsive to cleaning things up very quickly. The location is half an hour away but I live in the country, but it is in a good location.

I have a family member with dementia who has been living at Desert Hills Memory Care Facility for three months as of this review. This review is based upon my observations and interactions with staff and residents, and is more of a reflection of the ownership/administration than the quality of the direct services provided. The heart and soul of this facility truly are the caregivers and the nurses (LVNs). The nurses monitor health conditions and administer medications. The caregivers do everything else: clothe, bathe, groom, feed, toilet, monitor, comfort, redirect, lift, and provide activities for the residents. Sometimes the nurses gladly help the caregivers out. I have witnessed the caregivers and nurses having nothing but love, respect, compassion, and patience for the residents. On the flip side, remember, this is a for-profit entity; the facility is largely understaffed. There are not enough caregivers to do all that they must do to keep the residents clean, nourished, hydrated, and safe as well as they should be (and for the high cost being paid). There are not enough custodial workers (or hours provided to them) to keep the facility as clean as it should be. These are ownership/administration issues that really should be looked at for improvement, and as well should be considered when someone is thinking of placing their loved one at Desert Hills.

The biggest adjustment for someone coming out of living in their own home is paying the monthly rent. $2-$3k + and if you don't use the amenities offered, that is costly. Be certain your loved one wants to "socialize", will eat the meals and take advantage of what is offered, including transportation if needed.

This is a beautiful community, it's clean, modern, and the apartments are nice looking and well maintained. The staff and residents are all very friendly and Mom has already made a few new friends. They have a few issues, however. The care itself is a bit disorganized and some of their activities will be cancelled on short notice. The biggest issue I have is the food. It is horrible. As much as we like everything else here the food has made us consider looking in to other options. They've hired a new chef recently, and Mom said things have improved a bit, but it is still not acceptable. The quality of the ingredients purchased by the community is the problem, not the preparation. It appears they do not buy fresh, despite the abundance of produce in our area and the ingredients appear cheap. If they could just do better with the food I wouldn't have any problem recommending this place to anyone.

Chantal was extremely helpful and has always been available to help me with issues. The facility is nice. The people working there are friendly. The techs always let me know how my mother is doing. The daily nurse is very helpful in explaining the disease process of Alzheimer's and watches over mom's care well. Overall I am pleased with the facility. I would like to see more supervision of the Memory Care residents. On two separate occasions, I have assisted wheelchair bound residents because there were no employees around. On both occasions the residents were in the television room with at least 6 residents present. It was during their afternoon TV time. More supervision would be my only request.

The people are nice there but it was more like a nursing home setting where my sister would have been. Also, they didn't want to take her because she might have to use medicaid eventually.

It was just okay. My mom needed a lot of care and they didn't seem to be able to offer that kind of one on one care. It was kind of big. I don't remember how many people they had there but it was not the one on one care that my mom needed.

It has the potential to be higher because of its location to the medical and hospital. The main problem is staffing . I don't know if they can't find people or they can't keep them, which effects the quality of services they provide and the quality of the apartments.

The assisted living place was clean, the staff was very friendly. The food was great. It costs were greater than the care we received If we had to do it again with the exact same health issues of a family member, we would do it differently. I would recommend the community to residents who does not have terminal health issues.

Things at Heritage changed dramatically after about three months. I had a severe muscle spasm and couldn’t walk for seven days. They brought food to my room, but no one ever came in to check on me or ask if I was okay. One caregiver brought a tray and said, “I can’t come into your room because you have cats and I’m allergic.” I explained that I couldn’t walk, which she already knew. That was the breaking point for me. The food quality also got worse over time. When I signed up, I was told there would be no rate increases for one year, but they increased everyone’s rates at around the six-month mark. One friend’s cost went up by $2,500 a month. He does need more care, but that still seemed excessive. There was also a lot of staff turnover, with many employees either quitting or being fired. Things really took a bad turn after the new management came in. I eventually moved to a different place, and many of the staff from Heritage have moved there too, which has been comforting because we already knew and trusted them.

Being served food always took about an hour (you would think of would be more stream lined), [name removed] said the food was lukewarm, he was blind and we had a heck of a time getting them to cut his food so he could eat (there was more to the problems with them helping him as a blind person). As for the good, the staff was kind and pleasant

The apartment and building in general is gorgeous. We have encountered some really good people. We feel like when she arrived we fell through the cracks. [name removed] was on vacation and there was no one there to help us transition mom. We did not know the protocol in general. Mom was upset and we were hoping to get some sort of sedative or antidepressants and learned that an order should have been placed well before she arrived as in a week before. So Mom was incredibly upset with no comfort except from her family who she was really pissed at. Anytime we need any kind of medication for her it was quite the ordeal and never quick. We do have her with another doctor now who will come see Mom instead of us needing to take her out. And that is working absolutely perfect. I think my biggest most important suggestion would be communication and perhaps some sort of a document telling the family what is needed to be in place before they ever bring their loved one.