Cascade Living Group

This was a nice community. The rooms were smaller than we wanted.

Took my father out because wasn't getting bathed, became dehydrated from not enough liquid, just kept him drugged, dropped him had eye infection. Price was ridiculous for lack of care.

Extremely rude receptionist. Didn't help us at all or let us know that the person we were looking for had moved and told us to leave. Very disappointed.

Staff would not call back, your Sales Manager was rude and actually the rooms she toured were dirty. I believe my husband even saw feces in the wall in the bedroom. Dirty and over priced and not helpful staff.

Our loved one was there for three months, and during that time they stopped giving her the medicine she needs. It needed to be crushed and put into food, and since she didn't want take it anymore they stopped giving it to her and stopping refilling it. Her clothes we were also not organized in her room, it was getting close to winter and she was still wearing short pants and short sleeve. She needed more supervision in term of clothing. There would be clothes soaked with urine in the bathroom and dirty clothes in her closet.

Hello, I rented a room for my grandmother in 2019 and unfortunately my grandmother only stayed for about 16 hours then I had to have her brought to the hospital due to heart failure and she passed away I paid $4,000 for the month and haven't received a dime back, they just give excuses one after another do not use this facility, Michael Camarillo the manager I believe told me he would prorate the amount and give me back money that's all I expected it never happened you just can't keep $4000 It doesn't work like that, I feel like somebody just went into my savings and stole that what a nightmare, DO NOT USE THIS FACILITY ESPECIALLY WHEN YOUR LOVED ONE COULD HAVE A LIFE THREATENING PROBLEM AND MAY HAVE TO LEAVE EARLY, THEY ARE NOT HONEST DO NOT BE DECEIVED BY MAGNOLIA GRAND RETIREMENT!!!!!

This is not a very good facility ! Residents are not taken care of properly and sometimes left in the same clothes for days. Its sad. Employee turn around is high because they are treated with no respect whatsoever by administration. I feel the elderly here are neglected and the administration does not care at all. Shameful behavior but unfortunately common that administrators at these facilities line their pockets, drive expensive cars but the staff of caregivers for these elderly people are treated horribly just like the elderly that live here. Staff ratios are ridiculously low and they cannot keep most staff past 90 days because they never give staff the raises or benefits they promise after the 90 day period, its a lie, they have no intention of doing it, so they change staff members every 90 days, disgusting !

I placed my friend here because at first it seemed so pleasant, clean, friendly and organized. It isn't! The turnover is ridiculous! This last year has been onc nightmare after another. I discovered a horrendous rash on my friends private parts that was so bad it was purple, blistering and even bloody! I spoke to the Ombudsman who reported the incident to APS. Its taken months for them to get it under control. Recently I discovered that her mattress was soaked through with urine all the way down to the boxsprings. It was so obvious, but they acted so surprised. The staff doesn't communicate with each other well. Her room is often unkept and the bathroom is dirty. They lose her clothes and don't seem to care what she looks like. I'm currently looking for a new facility for my friend. DON'T PLACE YOUR LOVED ONES HERE!

I do not like it here at this community. The main reason I am unhappy because I had to hire extra care to help assist me. When I'am already paying this community a lot of money already, I think it is ridiculous that I have to hire an extra care giver. The community for the most part is well-kept, but the furnishing is all wrong. The staff is alright. There are activities offered. The food needs improvement. Overall this would not be a community I would recommend.

I have specifically signed up for this website so I can disclose and share my recent unfortunate and unacceptable experience with the Cascades. After much heartbreak and consideration for alternative methods of car, my family decided to place my grandmother in an assisted living program. She has quickly progressing Alzheimer's, and we were worried about her safety in an at home setting. We decided that the best alternative solution would to provide her with the most comfortable, safe, clean, and knowledgeable care available. After months of searching we decided on the Cascades Assisted Living in Sparks, NV. As her condition has escalated, the care she has received there in the past year has gotten increasingly worse, till the point where when I visited her last week I was so appalled that we have called an official meeting to discuss her [removed] and transfer to a new facility. I would like to add here that my family is very involved with her care, and visit frequently (1-2+ times per week). When I went to visit her last week I found that she had not bathed, was wearing dirty clothes covered in food and spit, the entire apartment smelled of urine, and her garbage was overflowing with used depends. We have discussed her urination problem multiple times with staff, and they ensured us that they would be taking care of her escalating issues. After cleaning up her apartment, and bathing her myself I discussed the state in which I found her and her apartment with my mother (her primary) who was horrified. We had noticed a lack of initiative on the staff's part over her cleanliness, and have brought this up multiple times; however, this was the last straw. After returning home from a business trip, my mother went straight to grandma's assisted living to check in, and see if there was any change since I had seen her last (3 days earlier). She was shocked to find her in the same state wearing the clothes I had dressed her in 3 days earlier, urine soaked through the mattress and couch, food and spit on her clothes, un-bathed, and depends spilling over the trash. Grandma was mortified, and ashamed that she had wet the bed, and tried to explain to mom how she had 'tried to clean it up herself.' This is completely unacceptable. I wanted to compare this to something you may find in a public state institution, however, this is unacceptable and [removed] in any situation. Between being extremely worried about my grandma's condition, happiness, and living situation, having to deal with the incompetence of a well paid staff and institution is a stress that no person having to place a loved one in assisted living should have to deal with. We will be discussing all these issues, plus many others that I haven't the time to share here, with the management and staff, as well as filing a formal complaint with Nevada's senior protective services. If any other resident at the Cascades is living in a similar condition, than it must be brought to the attention of the family and authorities.

When my loved one was dying they didn't have a call button, for over a week. They would bring him food with plastic wrap, and wouldn't even unwrap it for him. Another loved one moved into their shiny new memory care. No one knew what they were supposed to do. We had a very bad experience. The workers here work so hard, and they are friendly and caring, but they can't be everywhere. They are underpaid, and there aren't enough of them.

Desert Hills staff told my family that they specialized in handling difficult behaviors, which can often accompany dementia. My dad, after being at Desert Hills for five days and presenting difficult behaviors, was hospitalized for psychosis stabilization at their recommendation. We understood and supported this decision. The staff said they had done this with patients before (we had NO prior experience with this type of situation), but screwed up his placement by not working out key details AHEAD OF TIME. My dad ended up in a local, poorly run hospital for two weeks before he returned to Desert Hills. The professionalism of some lead staff members is seriously lacking. A few months after the hospitalization, my dad was within a few days of passing and the Activities Director kept pushing a service on us that we (politely) declined. The Executive Director minimalized our concerns and brushed us off several times. Not the professionalism you would expect from a facility that prides themselves on being Alz Foundation approved. On the flip side, the caregivers, housekeepers, and nurses were amazing to my dad and to us, but like a previous reviewer said, there aren't enough of them to bathe, toilet, feed, clean, and keep the residents stimulated appropriately. At $4,500 + per month, the residents deserve more and I urge management to make a change.

I would not recommend desert hills for anybody. From my first hand experience overall it is not a great place. I have seen people being left in wet briefs throughout the day. I have noticed that a lot of the day staff does not give their attention to the residents and ignored them when yelling for help. I was disturbed to see that residents seemed to be treated roughly at times and that workers didn't not spend time one on one with people during activity hours. The activity director does not lead her activities and leaves her work to the caregivers. The caregivers do not seem like happy employees and do seem as if they are treated well by the management.

This option did not work for our family. They didn't offer the level of personalized care that our loved one needed, and we could not make this work. There were instances where she was neglected and kept in unsafe conditions. Just not what we needed.

My dad had Alzheimer's and we located him in Spring Point. The first two years had some problems. but management wanted to fix them. Then Emeritus bought them out it became a daily horror story and I hear it has gotten worse. Some things were minor like serving these patients shrimp with the shells still on. Then it got much worse, one woman screamed almost constantly in pain and they would do anything. Then as my dad was dying they refused to give my dad and another patient any morphine eventhough a doctor prescribed it. My dad was not the only patient they refused to give morphine on religious grounds. Also, they refused to bath my dad in the last two weeks of his life. There were little activities for the people.

Horrible! My father has lived there for 3 weeks. I called there today to find that they had thrown him into a locked dementia unit without my permission. I am his health care proxy, his daughter and a Certified Emergency nurse. No one called to tell me that there was a problem. He is forgetful, but they said that if it progressed that he could go into their illuminations program for those with the beginnings of dementia. That was never offered to me when the time came. The staff blatantly lied to me when they convinced me to put my father there.

Horrible facility! They lie and say that if your loved one's memory begins to fade that they have a special program called illuminations. Illuminations is offered for an extra fee to help those with the beginnings of dementia. I don't think they actually have that program. My dad has been there for 3 weeks and I call to find out they have thrown him into a locked dementia ward without notifying me. I am his health care proxy, his daughter, and a Certified Emergency nurse. Check out their complaints on the department of health website. They will tell you all kinds of lies to make the sale and incarcerate your loved one in their facility. Shameful!

This facility neglected my mother and was turned into DHS by the Hospital that treated her. Do NOT place your loved ones here you will be sorry!

Facility has high turn over rate of staff.

we had a terrible experience starting from day one. we got my mom a brand new bed comforter sheets pillows, foam mattress. and the very next day was ruined saturated with urine. we were paying for Depends services but management didn't relay it to the Health Service Department. so no depends where changed. one of the staffs through my mom into a cold shower. Mom was promised daily activities. She did four in one month. And one she said was so bad it was an insurance lecture. She hated it. S alot of stuff happened in a month. after just over three weeks they decided to raise my mom's rent to over $500 per month. and they knew from the beginning we were already a little bit short. they blamed it on management, and that the manager was gone. fired or quit I don't know