Cascade Living Group

Enough staff. And be transparent on how much companion care giver staff they have at any given time in memory care. My mother wasn't safe.

My aunt's Care Plan was not followed. No matter how many reminders, her teeth continue to get gummy from lack of brushing, her coffee is served black (never with cream/sugar as repeatedly requested). Her nails are not trimmed unless I take care to do it myself. Some days I find her wheeled into the dining room, sitting by herself without her glasses or hearing aids. Her hearing aids are often forgotten, either in her ears or uncharged. She has a festering wound on her arm covered by a large soggy bandaid. Chart notes indicated a previous scab (really? As I am unaware of any previous scab) had come off during showering. I was not advised, as the sore was less than quarter size...... admittedly, now larger. An LPN (who, borrowed from another facility, appears randomly) came with a new bandaid. I had to be the one to send her for ointment. Another resident made the time to tell me that "They don't care. You're okay here as long as you can take care of yourself." I agree.

My mother is very needy and needed more assistance than they were willing to give. Small things like apply cream to a sore on her bottom, push her to the lunch room or unwrap her legs so she could shower. She ended up getting full of infection when I went only 4 days without showing up. I moved her to [community name removed] and they have no problem doing these things for her. Such a huge relief.

The staff was fine but my wife needed a lot of help in the am and they were not really staffed up for that. They also did not have an activities coordinator which we were told they had.

Getting to the room within the time that was quoted in the tour, there were to many times we had to wait up to 20 minutes, too long to wait to go to the bathroom. Not spending enough time with the resident always in a hurry leaving dirty clothes laying around and not putting them in the laundry basket. Just not cleaning up after themselves. Taking the time to adjusting the clothes after a bathroom visit, bottom line, training all employees to do the same tasks and keeping a close watch to make sure they do. For the price we paid I feel they should have done a better service.

Our loved one got a bed sore which became an open wound that STILL required a wound vac. I believe this could have been avoided had it been recognized and addressed sooner. We really did enjoy Regency Park and I know my dad did too. But we really believe that had they dealt with positioning correctly and being more aware of and dealt correctly with his pressure sores, that he would not have had to advance to the next level of care. He was in the hospital for quite a while, and he now has a wound vac constantly and a wound care specialist seeing him multiple times a week.

The expense of the facility doesn't match the quality of most of the staff. During our initial visit we were told a lot of things that would be done, but in the day to day care, things are not getting the attention that is needed, example told to us that when you summon a caregiver they would be there in about 3 minutes to meet your needs, I have witnessed it taking over 20 minutes to attend to my parent bathroom needs, this has happened more than once. I see on a day to day basis that attention to quality care is overlooked for quantity of care, just get it done and move on.

The food at Alpine Way was awful. My loved one basically sat in her chair and stared at four walls and the tv. They did have music once a week. No visitors. Her caregivers [names removed] were fabulous. My loved one passed away on the 3rd day of the month. The facility charged me until the middle of the month, which was BS. The main front desk person had no personality and basically ignored us when we came in. My loved one's carpet was filthy and they did a lousy job of cleaning her room. The staff never visited with her. She needed dental work and they were no help. The grounds weren't very well taken care of and they seemed to be short staffed a great deal.

We brought my wife home after 12 days here. She really needed 1 on 1 care which could not be provided. We were hopeful the social atmosphere and activities would make a difference but it did not. Having her home with in-home care has made a big difference.

There's an odor near my our loved ones hall... all the time. They don't shower her unless I ask for one even though she's supposed to get 3 per week. Activities are advertised and scheduled but don't happen. The food is so-so. Housekeeping is not weekly as it should be, and they don't dust. They don't do a thorough vacuum. They don't communicate across staff. If I leave a message at the front desk, they either don't take the information down or don't send it to the appropriate people. They don't reply to email when I have questions. For the record, I'm sure they care and would like to do better. I think they're very understaffed, and I think that's true for all facilities. There just aren't enough people to do the work.

Based on the experience we have had so far, we think they could make improvements on hiring practices including ability to read English, improved supervision of care staff, improve kitchen/food prep and nutrition

We picked this community, because it was close to friends, one bedroom available, met with them & felt comfortable the information given.Find another place! Very understaffed & untrained to access the daily needs of the resident. Positive:Clean. Negative: No breakfast brought twice during the 1 month stay. Extremely Negative: The resident was in a daily decline. Her ever changing needs were not assessed or met.

Our family had an in person tour with Cascades of the Sierra and our loved one did not like it and it was more expensive for a smaller room. Also it just did not feel warm or welcoming at all.

The Director of Sales & Marketing was the best staff member at the facility and made the move-in experience extremely positive and she communicated proactively in all aspects. My parents had a nice room, good food and a nice view from their room. Was a struggle dealing with Business Office Mgr. Ginger. My final invoice (after questioning the amount) magically came back to me at $900 less. I wonder how this may affect other elderly people’s payments or executor’s payments - who may not carefully analyze their invoices The executor for my step Dad also had serious issues with lack of follow up from Biz Mgr. (calling 4-5 times before a return call came). He also experienced her condescending attitude. The executor’s feedback to me was “Alpine’s #1 priority is collecting money, keeping us confused - and making sure we know that a late payment will cost you $150.” Tried to submit complaint to the Better Business Bureau, but Cascade Living Group is not BBB Member, nor accredited by BBB.

We picked this community because, of the close proximity, info given, the staff was wondefulrl, informative, helpful, and it was a smaller communty with one level. The care was not good. They were short staff and had undertrained care aides . It was a long period of time before, my loved one got assistance.

If I could give a 5 star rating to the care team, I would. They have been wonderful. My Mother at 99 years old enjoys her home. However, her apartment has been broken into 3 times. Luckily, she has never been hurt, but certainly scared. Thugs got in and wrecked some things, and one time stole her GrandPad, (an I-pad for Seniors). Arbor Village, as nice as the staff is, has tried to get their ownership, which is Cascade Living - to provide better security. All they have done is put wooden dowels in her windows (first time they were cut too short which allowed the second break in), and have told my Mother never to open her windows. She loves fresh air. They have no cameras outside for surveillance. At 99 years old, I should not have to move my Mother to an upper floor or to a different facility in order to keep her safe. They should get cameras, bars on the windows, better gates, and a security guard. Sadly, I have little faith anything will change.

They left dads mess and did not clean. It was weird becasue of COVID, and it took two weeks or longer, and we could not visit. Mom had a black eye, and they tried to cover it up. They left dads poop in the bathroom and did not clean it up. It was good in the beginning and they offered programs but afterwards it wasn't all that great. One time, it was very cold in moms room and the heat was not working.

I didn't feel comfortable while I was touring the community, and didn't feel like it would be the right fit.

We did not feel very comfortable. We only saw one resident while on the whole tour. Also they had a rule for a 24 hour in advance appt to see our loved one and we did not like that.

My tour of the Heritage Springs did not go so well. The place was outdated and smelled like a litter box. It was terrible. It could use some improvement on their cleanliness and upkeep of the place. Overall would not recommend it.