Cascade Living Group

My mother was held hostage & kept in solitary confinement until she was placed on hospice. The food is atrocious, not once did anyone come to check her diaper & they pumped her with polyethylene glycol everyday to the extent she wasted away on a daily basis. Most painful experience of both of our lives & they broke apart my family dynamic. Absolute tyrants who are obsessed with $.

management doesn't care about patients but cares very much about the money. if you try to have some fun with patients they called it disruptive and have no problem banning you from the facility. A horrible place.

Regency really fell apart due to their head nurse. And the quality of care sucked from about end of [date removed] until we moved him. Dad would be left in his own waste for hours or all the residents would be left in the main room with no attendants anywhere. And they weren't administering his medicine properly either. No consistency.

If I could give zero stars it would not be strong enough. Having a staff member leave you a cold sterile voicemail telling you one of your parents has passed away ( yes I still have the voicemail! ) no family should ever hear this news in a cold and uncaring voicemail. Do don’t take your loved ones here.

We had an unfortunately terrible experience with Alpine. They could not regulate my mom's blood sugar levels. She is Type 1 diabetic and they were using insulin pens. Her BS count was going through the roof, 600+ on several occasions. Midnight calls to the ER, Alpine not wanting to take her back. It was a nightmare. The thing is she wasn't eating anything, no breakfast, more insulin, no lunch, more insulin, no dinner more insulin, then to ER. I know, I was there. What is SO PUZZLING, is that they were able to regulate her BS at Mason Hospital several times, They were able to regulate her BS at Madigan Hospital both times. And now they have been able to regulate her BS levels for over a month now at Woodland, using the very same insulin pens. So you have to ask yourself the obvious... Why was my mom not getting her insulin at Alpine? She clearly regulates when the insulin get into her bloodstream. It had to be a procedural issue using the pens. What other explanation is there?

Wonderful Angel caregivers have come & gone; remaining angels left to struggle with shameful low min. wages. Critically low staffing makes triaging needs a near impossible task. Falls are common worry for seniors; low staff ratios pose a liability at worse a death sentence. I witnessed such a fall of neighbor left stuck on the floor for 40 mins before intervention care arrived from Caregivers. Many patients require two person teams for safe healthy and sanitary care. Caregivers are charged with complicated heavy care load responsible for many requiring total extensive personal care, showers, laundry, escorting. A concerning task of dining service where cross contamination is likely. Team approach would resolve many problems including the chronic unacceptable excess response time. Reg use of outside agencies would resolve deficient caregiving staffing problems. Don't be fooled by appearances recent refurbishing of main dining and lobby estimated at a quarter $million hide reality

This place sucks. They should have their license revoked and staff jailed. Nursing staff can't speak English. I would never recommend this place.

I would not recommend the Memory Care unit at Regency Park. The staff appeared minimally trained and unconcerned with the residents' well being. The food was basic, often served cold to my dad, with items repeating frequently. I cannot speak for the Assisted Living section, which is entirely different.

long wait times due to staff shortage. No background checks are done on staff members. unprofessional, disorganized, unhealthy environment. I had a family member here after a stroke. this place has gone through many changes with staff and it affects the health of its residents

Family members have to wait hours for help from caregivers. Management never addresses issues. Understaffed with a small dining room. Good is served cold in busy dining days. Complaints are never resolved in a timely manner

The dining room was horrible, and the floors were dirty. It was a very small apartment, and was expensive. The Director needs a new attitude, and does not seem to care about the needs of the residents. Maintenance was horrible, and they had black mold in the water in system. The problem was never addressed. The food was either undercooked or overcooked.

If you love your family members I would recommend you look elsewhere for care. I was very disappointed with our experience at Cascades of Bremerton. Shortly after my loved one moving in my loved one had to be taken to the hospital due to lack of care. They could improve with better care, more staffing to care for the residents and communication internally and externally.

I would tell anyone to go elsewhere. They are vastly incompetent. Way over priced . Save your self the headache and find a different residence. There are three meals my loved one hates the food. The staff communication with the family sucks. Administrator has changed in the few months my loved one has been there. You can't understand most of the staff, cause they're foreigners. This whole state sucks.

Royalton Place was terrible. They kept talking about how we wouldn't need to visit mom once they were taking care of her. Talked with residents who complained of falls and long times waiting for help. Many residents with visible injuries. The salesperson turned white as a sheet when I mentioned my RN son would be quite involved with mom's care. Lots of red flags there.

I went in for a tour and watched the director of this facility run around berating her staff, berating the residents and is overall one of the nastiest people I have ever encountered. The young man in our tour was very nice and I truly feel bad for this gentleman. When introduced she starts screaming at my mom and talking to her like she’s some type of mentally disabled person. As soon as she came marching out of the office the staff ran for their lives and I don’t blame them. We were very alarmed by her behavior and my mother swore she was on something.

This was a nice community. The rooms were smaller than we wanted.

Took my father out because wasn't getting bathed, became dehydrated from not enough liquid, just kept him drugged, dropped him had eye infection. Price was ridiculous for lack of care.

Extremely rude receptionist. Didn't help us at all or let us know that the person we were looking for had moved and told us to leave. Very disappointed.

Staff would not call back, your Sales Manager was rude and actually the rooms she toured were dirty. I believe my husband even saw feces in the wall in the bedroom. Dirty and over priced and not helpful staff.

Our loved one was there for three months, and during that time they stopped giving her the medicine she needs. It needed to be crushed and put into food, and since she didn't want take it anymore they stopped giving it to her and stopping refilling it. Her clothes we were also not organized in her room, it was getting close to winter and she was still wearing short pants and short sleeve. She needed more supervision in term of clothing. There would be clothes soaked with urine in the bathroom and dirty clothes in her closet.