Cascade Living Group

Very expensive and every service is “a La carte”. Food is not great, and sometimes doesn’t get to mom’s room at all. Facility needs updating, paint, gutter repairs, etc. We’ve had issues with med changes that Hospice has ordered; issues with caregivers not removing soiled linens, laundry that is marked not coming back, silverware missing; nobody comes back to turn off nebulizer at times. Common excuses for issues is “it’s the weekend, and we’re short staffed”. Nothing that I want to hear for the thousands we are paying each month!

Mom is having a very hard time adjusting to her move to memory care. I feel the facility could make several very simple changes to make her more comfortable. Most of the staff are kind and well intentioned but lack experience. I wonder about the effectiveness of the scheduling. Seems it would be better to be as consistent as possible with who & at what time of day residents see staff. But, the rotation of staff from area to area and shift to shift is significant. I’m sure it is common in memory care but I am very frustrated by how many things have been lost. On the positive side, the facility and grounds are very nice. I think the apartment style is better for her than cottage style.

At this time I can only base my review on the tour, for that is all I have had experience with. The facility looked clean, inviting, and cheery. I was very pleased at how hard the staff worked to get my loved one a private room. The rooms look spacious. It seemed they have lots of inhouse and courtyard freedom to walk around on their own accord. Staff and several of the residence we met or saw in passing seemed very kind and welcoming. I was pleased to see their safety protocol for both residence and staff. My heart and mind feel at ease knowing this will my loved ones new home.

All of the staff but 2 I have had interaction with have been so caring . Honestly care for the residents when you approach them. What I have noticed is low staff. This really is not ok for the residents. Canceled activities because of this . And activities like movie night. Well it was cartoons and obnoxious at that . no organization . And the pie social . Second hand info . No pie no tea or coffee but a cooking show on the big TV. Smh . Residents are paying [fee removed]a month they could at least buy some fruit pies .. I have not yet visited during the week but have heard showers are 2 days a week. Honestly our friends apperceive is not what he would want. No personal care from the staff . He is just a person with dementia wandering the halls. Maybe he has to pay more for thoses services.? In My opinion If at all possible have your loved one stay at home and Pay for care providers . Quality of minutes and moments matter so much to souls waiting to die and happen to have dementia .

The new management has been hard during Dad's hospital stay. Things are looking better. I would not recommend Mt. Bachelor for memory care. OI do think that it is ok for a senior living, but extra care is hit and miss. Hopefully the new management can hire more English speaking help.

For the most part they took care of him but always a little leery about the fact that we couldn't just go in as if he wasn't dressed or they didn't know where he was at when we came to visit. I distinctively felt they had to prep him for us most of the time. The front office staff were always very upbeat and helpful. The facility usually seem to be neat and clean as best they could with elderly living inside. Again the staff in general is very kind and understanding however they seem to be overworked and not enough to be taken care of the amount of people in the facility. They did everything they were supposed to do but it seems rather odd the amount of times he ended up going to the hospital in the ER for odd things. Items put away for ease, like photographs so they wouldn't have to dust them, expensive shoes missing slippers stolen things like that as well. No impression either way he seemed to like the food it okay and didn't complain. I think they had some crafts every once in awhile but not really a whole lot going on. For the amount of care given and the space allocated with a shared room we paid $[removed] which I felt was a bit high. Don't put anything of value there; every item must be labeled and a photograph taken would be good.

Inconsistencies mostly due to understaffing. Mom seems to like the employees, no complaints. She mentioned lots of turnover with activities director position. My experience with the staff has been very positive. If they can add a "drive" once a week when the weather allows, I think they would appreciate it. A different view from what they get daily would help their mental state.

Good place overall, food quality has declined in the last year. Good staff, food is decent but not spectacular, would recommend in general.

I have been here for a year and have not had my windows washed at all after many requests. We were snowed in for a week this winter and there was no plan as to how to deliver food to the cottages. Thankfully, a policy has been put in place now. We never have been reimbursed for the 3 meals a day that were paid for. The staff is great, friendly, and helpful. The director, however, always has an excuse and doesn't follow through. This facility has mostly assisted living people and the independent have to fight to be included. I think if I needed more care this place would be okay, but would not be my first choice. I'm moving to a different facility next month.

I would NOT recommend the memory care facility. They dud not take adequate care of my step dad and needed to move him out. The regular staff was kind to my mom, but I couldn't keep her there after how they treated my step dad. Too many people sitting slumped over in the front lobby with nothing to do. The facility is kind of dreary. The meals were usually okay, except my mom and a few others got food poisoning after eating a chicken dish.

Based on the experience we have had so far, the staff members that work at Regency Park community have been super helpful, however the halls smell of urine so that area could use some improvements.

I would say the Regency Grand is like a BEAUTIFULLY frosted cake........it LOOKS AMAZING, the staff is friendly and accommodating.......UNTIL you "cut into the cake" and realize it is woefully undercooked/UNDERSTAFFED.......and they just don't/didn't have the ability to provide the care/assistance/supervision needed.....

The Arbor Village community does not have air conditioning. It was very hot in in the respite room. Over 90 when we visited. If your loved one is not verbal, I would not recommend.

My Dad liked Shelton WA because it was a small town and it had a Walmart. He liked a restaurant that has since gone out of business. He was only there for about a month and a half.

My loved one is currently a resident at Creekside Continuing Care Community. Overall, the experience at this facility has been good so far. The staff is very friendly. However, the communication and follow through with the family needs improving. The food is good and the residents are given multiple options.

I was given false information by the person that was doing the recruiting and the placed sounded better than it actually was. The price of the place has risen 13% in the few years my loved one has lived there. I would not recommend to others.

The people were nice, but the food is pretty bad. We picked this community because, it was close to dad. They can improve by, hiring a better chef. For all, there should be a key Faub to unlock doors!

They make it sound wonderful to get you in the door. They are very short staffed. The Memory Care facility is not adequately staffed. The Assisted Living section is okay, but the building is getting run down and the handymen are really overwhelmed with work. The AC is not working in my mom's room. The sliding glass door lock doesn't work properly. The food is quite bland and mostly mushy. The Activity bus hasn't run for 6 years. Any outings are for only 3 residents at a time, in a car. The staff is nice enough, but don't seem to be around when you need them. Many residents want to leave but can't afford to. I have moved both of my parents out of that facility now as of this last weekend. No, I wouldn't recommend Regency Grand of West Covina to others.

The best part of Alpine Way are the care givers - they have been so great with our loved one. Overall we have pretty pleased, there are some areas of improvement. The meals are sometimes served cold and there is not much of a selection. Our loved one can't physically participate in the activities, but we do wish they staff would get our loved one out of her room just to at least watch the activities. However the place itself is lovely, and the staff are very friendly.

I toured this community, the staff and cleanliness seemed very nice. It was a great tour. The layout of the facility itself was a little odd.