Cascade Living Group

From what I saw, this was a fairly nice facility. It was clean and the residents and staff seemed friendly. My primary concern was the fact that their memory care unit was not big enough for my loved one. Other than this, it seems quite nice!

I toured this community for good. I did like the cleanliness of the community. I was happy with a lot of the information that was given here. They offer a lot of nice meals. Activities are offer for those who want to join in. I would recommend this community to other families.

This community was very far for us. We had an appointment and when we got there the person was not there and did not make another arrangement for us. We waited for an hour for them to find someone else. That was not something I would approve. I did not feel that it was light and airy while at this community.

I am now moving out from this community. I felt I was paying for services that I was rarely getting. My expenses included 3 meals a day which was beyond my budget. All in all, if the price was lower I could stay here but I ended up finding a community that fit my budget.

As a new facility I think they have been through some growing pains, but I've never had a concern about my mom. She enjoys the people who take care of her and the car service has relieved my load in terms of taking her to appointments. The activity staff does a nice job of putting together things for people to do and my wife and I have been to several things that people seemed to enjoy. I don't think the food is as good as the facility she lived at in Medford, but it seems they are making an effort to change up the menu and find things that people enjoy. For the price charged I'm surprised by the added cost for beer and wine. These were complimentary at her prior residence. A little disappointed that the transportation was out of commission for a corporate visit. The residents should come first.

The management staff members are very stern over at the Brookdale Grants Pass Village. They do not let the other staff members do what they want or what they need to do in order to provide adequate care.

The dining room service needs improving at Heritage Springs. They need more staff helping out. Other than that there is nothing else I would make mention of specifically.

The food was substandard. The lunch choice was a hot dog and beans or a bland chicken burger, not impressive at all. The residents detached and main staff just putting in their time it seems. They did have 3 main level apartments and beautiful hotel style building. the downside was the activity areas were spread out on two floors.

My mom has dementia, and I am not 100% sure that they give the best care for that. She spends a lot of time in her room and does not have as much social interaction as I think she should. But then I am not sure if that is more on them or on her. Other than that it has been a good positive experience.

The independent living units were 2-story units above the garages. I am trying to decrease the number of stairs and this would actually add an additional set of stairs. Unless my needs/desires change this would not be appropriate.

overall my experience at springpointe has been fairly positive. most of the staff is excellent and works well with the seniors at the facility. when i was first looking at emeritus i was told that there would be 2 staff members at each unit 24 hours a day that has not been the case i rarely find more than 1 person on each unit and frequently cannot find anyonein the entire building. once i needed some of my mothers personal belongings which is locked up by the staff not only could i not find staff on her unit but there was no one in the entire building. i finally found the med distribution lady and she could not get ahold of anyone. this is at about 7:30 pm. another time a resident had fallen and laid on the floor for some time because there was no staff around. activities are nonexsistent almost. at most someone comes in and plays music occasionaly. i understand they are hiring a new activities director hopefully this will change. the biggest problem seem to stem from a lack of staffing.

My loved one didn’t really use a lot of the activities, so I can’t rate them. I suggest check the staffing levels based on the services needed. My loved one does not like the food, but that could be him. It’s clean enough and the staff is okay.

Nice- small - no independent apts- too far out

My loved one was only there for a short time, but it was an okay experience. Everything seemed very average. We felt out of the loop as far as the communication is concerned, and it seemed like the staff could have been more accomodating in terms of introducing everyone and being welcoming. However, on short notice, they had space, so it worked.

We felt the environment is not energetic enough.

When I bring her to leave her there they were pretty nice but by the time I came to get her they were all like thank god you're here. My mom has been there for respite two or three times. The care was okay. It's hard to say when you're not there to see what's going on. One time she had fallen because someone didn't do the job and leave the bathroom light on. I was not happy about that. The last time we took her she got a big bruise on the back of her arm. The girl had called me and said she had giver her a bath and noticed it but she didn't know how it got there. I like that they have a nurse on duty. And they were helpful in trying to get her on a medication that would help calm her down. They said they'd used it for a lot of their patients but it just didn't do one thing for my mom. They also tried to limit her outbursts by giving her suckers which they said seemed to help.

We find that communication has not been great between the shifts as well As the staff with us.

I'm very upset with them. They had a cottage that I thought might do. I talked to Gretchen, who is the woman there, and put down a $500 deposit. When I found another place I called to let her know and told her I would go pick up my check. She said there was no need; she would just tear it up. I went to my bank online and they had cashed that check. I went up to the office at the place I am now and they called over there and then told me Emeritus was going to send me a check in the mail. I received it yesterday. I'm glad I got that back.

The people seemed like they needed more care than I do. It's more of assisted living and a lot of people looked like they had dementia and things. I need more mental stimulation than that so this wasn't going to be a good fit for me.

Provides 3 meals a day. Will not work for us but a very nice facility. No security at front door during week.