Cascade Living Group

No independent living option.

vry new, 1 yr old bldg added to rest of assisted care; neighbor memory units; group activities; goes to different place; different levels together; only until need for skilled nursing care; staff oversight.

Very nice facilities but the half block walk outdoors and uphill to the memory building nixed them as an option. Also, no trees. Just houses and roofs.

Mountain Glen was not a good place for my Mom. She has dementia and liked to wander. Mom got lost in the neighborhood a couple times, and had to leave. She hated it there. She didn't enjoy any of the activities. It wasn't their fault. It just wasn't for her. I rate Mountain Glen a 5 on a scale of 1 to 10 .

Overall experience has been ok. Cleanliness is good, friendliness of the staff is ok. A lot of promises were made and things were stated that don't seem to be true. Administrative staff isn't as helpful or available as they stated. Food quality is not terrible but it isn't good. It's defiantly institutionalized food. If it's true they have a chef that chef defiantly didn't graduate top of the class. Activities are good. Value for the money is ok. Ultimately I feel like prior to signing the contract the admin staff made it seem like they would assist us with certain things and do all they could to help at any point. They were calling constantly. Since sighting the contract not one person has called me back regarding some questions I had or getting us assistance with certain programs she qualified for.

We really like the staff however during our loved ones stay of only a few weeks, covid and staffing shortages there were some things happening - when we could call Ashley Gardens it was not the staff that would be answering the phone but it would be the residents themselves. They said this issue would be fixed but we felt it was very unprofessional. Our loved one got covid here, he also broke his hip after a fall and we just felt the medication management was mishandled. We do want to give them the benefit of the doubt and assume this does not happen regularly but that the struggles we faced were just caused by covid and staffing shortages.

The people are really friendly within community. The interaction wth the staff is very poor, and there is lack of communication. It takes forever to get something fixed. The meals are horrible, and is not always hot, fully cooked and burned. It takes forever to get food sometimes. They don't keep the resdents, too invloved with activities. It is very expensive.

I would not recommend.

The main issue is that they are short staffed which I know is happening everywhere. My loved one is bedbound and needs quite a bit of help and it takes a while for someone to come and help out. I would not recommend at the moment due to our experience so far.

Things are not well coordinated. Services to be provided do not seem to well scheduled and fail to happen. Billings ate sometime not accurate..

As a relative, Brookdale is generally a nice facility, but food is often served cold. And the biggest issue is the cost increases, averaging about 7% every year!!!!!, With no additional care being provided. Hate to see what it will be next year?

While I was at this facility, I was touring their assisted living building and I was not impressed. In the dining room, all of the tables were scraped up on every corner like all of the carts and wheelchairs were hitting them. They didn’t have an upscale appearance and the cleanliness wasn’t that great either. The whole place looked shabby and filthy like their walls, carpets, and elevators. On the other side, they have independent living and it was completely different. I would not recommend this facility to other families who are looking for assisted living.

the workers on the floor are the heart and soul but if you got any medical issues you have a nurse who doesnt care about the residents and is incompetent the workers deserve high praise

The hospitality, and the knowledge, and the staff is great! I do feel like once the resident gets in there, they drop all communication with the resident, when they were first trying to get in, it was, what can we do, and how can we help and when they paid the money and moved in, and it all went away. The services and the staff were great, but once they got the money it just all stopped, and when we said we were going to move out, they were all over it. The worker complained all the time about being short staffed, and they felt like they were putting people out when they asked for help with little things like hanging a large picture. Springs meadows is the one they were in. The look of it, it's a beautiful building, it's really neat the way it's decorated. The food I would give a four. It was neat to walk around and look at the old pictures on the walls, and the old furniture, the curio cabnets. I think they lack the extra training or a different way of orienting the staff. They had singers come in and all kinds of thing. Maybe once a resident moves in they can give a little more of an effort to encourage participation, at least for the first month or two. They had a lady that introduced herself, once, but never followed up. My mom attempted to join in but found it to be kind of cliquey. We warned the staff that this was going to be a hard transition for them and they said they would be there and get them involved and make them comfortable, this didn't really happen. They were the only ones who would work with us as far as the down and the deposit. We chose them because they sounded very genuine, but they fell majorly short. I hope they are able to see this and just improve a little bit as far as getting residents involved and paying attention to those not adjusting well. This was the only site that had gap care for independent living an organization that came in on the side that you pay for extra care services, a subsidized group that could come out if you needed some help for an hour, or even fifteen minutes to help with things that were just a little too difficult.

Well we were told how they could provide professional care for our Mom. We have been with them just over 2 weeks now and we have had issues with the staff. First they did not know what day we were moving in. Second the paperwork from the Doctors office was not looked at before we came on that Monday, so they could determine where to put mom and what care to give her. So we had to leave her furniture and come back the next day to move mom in. Well now we are dealing with CNA's who do not know who they are caring for. They have forgotten or did not know they were to escort Mom to meals and check in on her every couple of hours. So she has missed a few meals, not ok. We picked this place because they have a good staff ratio, but I am not seeing that at all. We see the CNA's busy on their phones even when in the room with our Mom. Soiled bed sheets were left in the shower one morning. I have address some of these issues and will again. We are thinking of moving her. There non refundable deposit is outrageous, it is one month's fee. I would not recommend this place if your loved one needs to be checked on often.

We personally are not happy with Royalton and [name removed] hates it. We were promised many things that haven't happened and are unhappy with the care. We feel that administration here is highly unprofessional.

I have serious concerns about this facility. They seem to practice the bait and switch method. Within 1 week of my mom moving in they tried saying we needed to move her into their memory care unit. For no reason. They also added diagnoses to her chart that her doctor did not diagnose and actively had to tell them to remove. They just want to move everyone into memory care to make money

Housekeeping was not regular. At a couple of times I waited three weeks for housekeeper to come to clean my cottage. Staff (kitchen and aides were friendly. ) activities at Point were good. The Pointe is clean. I was told during two tours that my cost would be [Amount Removed] as a second person. They did not tell me that when[Name Removed] entered memory care that I would be charged the regular fee. So, expecting my bill for February to be[Amount Removed], I received a bill for over [Amount Removed]. for two weeks in [Dates Removed]. I am taking[Name Removed] out of memory care and we are both moving to a container house on my son's property. I cannot pay [Amounts Removed] a month.

Enough staff. And be transparent on how much companion care giver staff they have at any given time in memory care. My mother wasn't safe.

My aunt's Care Plan was not followed. No matter how many reminders, her teeth continue to get gummy from lack of brushing, her coffee is served black (never with cream/sugar as repeatedly requested). Her nails are not trimmed unless I take care to do it myself. Some days I find her wheeled into the dining room, sitting by herself without her glasses or hearing aids. Her hearing aids are often forgotten, either in her ears or uncharged. She has a festering wound on her arm covered by a large soggy bandaid. Chart notes indicated a previous scab (really? As I am unaware of any previous scab) had come off during showering. I was not advised, as the sore was less than quarter size...... admittedly, now larger. An LPN (who, borrowed from another facility, appears randomly) came with a new bandaid. I had to be the one to send her for ointment. Another resident made the time to tell me that "They don't care. You're okay here as long as you can take care of yourself." I agree.