Cascade Living Group

We brought my wife home after 12 days here. She really needed 1 on 1 care which could not be provided. We were hopeful the social atmosphere and activities would make a difference but it did not. Having her home with in-home care has made a big difference.

There's an odor near my our loved ones hall... all the time. They don't shower her unless I ask for one even though she's supposed to get 3 per week. Activities are advertised and scheduled but don't happen. The food is so-so. Housekeeping is not weekly as it should be, and they don't dust. They don't do a thorough vacuum. They don't communicate across staff. If I leave a message at the front desk, they either don't take the information down or don't send it to the appropriate people. They don't reply to email when I have questions. For the record, I'm sure they care and would like to do better. I think they're very understaffed, and I think that's true for all facilities. There just aren't enough people to do the work.

Based on the experience we have had so far, we think they could make improvements on hiring practices including ability to read English, improved supervision of care staff, improve kitchen/food prep and nutrition

We picked this community, because it was close to friends, one bedroom available, met with them & felt comfortable the information given.Find another place! Very understaffed & untrained to access the daily needs of the resident. Positive:Clean. Negative: No breakfast brought twice during the 1 month stay. Extremely Negative: The resident was in a daily decline. Her ever changing needs were not assessed or met.

Our family had an in person tour with Cascades of the Sierra and our loved one did not like it and it was more expensive for a smaller room. Also it just did not feel warm or welcoming at all.

The Director of Sales & Marketing was the best staff member at the facility and made the move-in experience extremely positive and she communicated proactively in all aspects. My parents had a nice room, good food and a nice view from their room. Was a struggle dealing with Business Office Mgr. Ginger. My final invoice (after questioning the amount) magically came back to me at $900 less. I wonder how this may affect other elderly people’s payments or executor’s payments - who may not carefully analyze their invoices The executor for my step Dad also had serious issues with lack of follow up from Biz Mgr. (calling 4-5 times before a return call came). He also experienced her condescending attitude. The executor’s feedback to me was “Alpine’s #1 priority is collecting money, keeping us confused - and making sure we know that a late payment will cost you $150.” Tried to submit complaint to the Better Business Bureau, but Cascade Living Group is not BBB Member, nor accredited by BBB.

We picked this community because, of the close proximity, info given, the staff was wondefulrl, informative, helpful, and it was a smaller communty with one level. The care was not good. They were short staff and had undertrained care aides . It was a long period of time before, my loved one got assistance.

If I could give a 5 star rating to the care team, I would. They have been wonderful. My Mother at 99 years old enjoys her home. However, her apartment has been broken into 3 times. Luckily, she has never been hurt, but certainly scared. Thugs got in and wrecked some things, and one time stole her GrandPad, (an I-pad for Seniors). Arbor Village, as nice as the staff is, has tried to get their ownership, which is Cascade Living - to provide better security. All they have done is put wooden dowels in her windows (first time they were cut too short which allowed the second break in), and have told my Mother never to open her windows. She loves fresh air. They have no cameras outside for surveillance. At 99 years old, I should not have to move my Mother to an upper floor or to a different facility in order to keep her safe. They should get cameras, bars on the windows, better gates, and a security guard. Sadly, I have little faith anything will change.

They left dads mess and did not clean. It was weird becasue of COVID, and it took two weeks or longer, and we could not visit. Mom had a black eye, and they tried to cover it up. They left dads poop in the bathroom and did not clean it up. It was good in the beginning and they offered programs but afterwards it wasn't all that great. One time, it was very cold in moms room and the heat was not working.

I didn't feel comfortable while I was touring the community, and didn't feel like it would be the right fit.

We did not feel very comfortable. We only saw one resident while on the whole tour. Also they had a rule for a 24 hour in advance appt to see our loved one and we did not like that.

My tour of the Heritage Springs did not go so well. The place was outdated and smelled like a litter box. It was terrible. It could use some improvement on their cleanliness and upkeep of the place. Overall would not recommend it.

It's a beautiful place, but everything else could be better. I feel the staff is underpaid and that they are understaffed. My father's room was a disaster, he was missing clothes, we couldn't find his shoes. My mom dropped off a tv and they told her it wouldn't work there, I feel like they just said that. They do have a pool and a workout room and if I had to pay more to get them to wheel him to the workout room and they would actually do it, I would. One time his diaper hadn't been changed in a while. I'm not sure if he's been outside in three weeks. One time they told me at 10 am that they didn't serve breakfast, or it had just closed and they wouldn't even give me cereal. The receptionist upstairs is excellent and so nice! But the staff downstairs is not.

Royalton Place was severely understaffed in the memory care department / kingswood causing the resident assistant's to work a lot of overtime and in return also causing resident's to not get the care they deserved. I would not recommend them to anyone I know and would never put my family in their care again

The food could definitely use improvement. We gave them notice, that we would be moving my mom out and had a week and a half left there. When we came to finish moving her out and clean up, they had her items assigned to someone else. We thought we had a little more time left to vacate the premises, but we didn't and they did not allow us enough time to move out.

My dad was their. No one knew what they were doing. His room was always dirty. The people were friendly but you could never find anyone, they stayed in meetings.

Honestly I don't feel like I am getting my moneys worth at Emeritus at Pantano. The dining room service took an hour to serve me coffee the other day. They do have a lot of activities at this facility. I am not getting much care here.

I only made it as far as the lobby here, so I can't say anything about the facility itself, but my experience with the staff was not a good one. I called to schedule a tour and the person I got on the phone was very rude and curt. However, I thought I would give them a second chance and I stopped by to see how things looked, but the first employee I met when I came inside was equally rude and unprofessional, so I just turned around and crossed this one off of my list.

Since Brookdale bought it out everything seems to be going downhill. They reduced some of the staff. I'm suppose to have housekeeping once a week. I have not had any housekeeping. Whats on the menu is not acceptable. The majority of the staff are untrained, but they are very very nice. What bothers me is that they are just not trained. My overall rating of the Emeritus at the Springs Campus is 2 stars.

My moms friend lives here so we thought we would tour. It seemed nice but I talked with her daughter and this was not the place that it seemed. Once we dug into more information we found added costs that were not disclosed. The more we dug the more we found so this really put a bad taste in our mouth. I saw the reviews about food and that made us hopeful. It was flat when we were there and my mom loves good food so she was hoping for more. Other than that nice place but not what we chose.