Cascade Living Group

For the most part they took care of him but always a little leery about the fact that we couldn't just go in as if he wasn't dressed or they didn't know where he was at when we came to visit. I distinctively felt they had to prep him for us most of the time. The front office staff were always very upbeat and helpful. The facility usually seem to be neat and clean as best they could with elderly living inside. Again the staff in general is very kind and understanding however they seem to be overworked and not enough to be taken care of the amount of people in the facility. They did everything they were supposed to do but it seems rather odd the amount of times he ended up going to the hospital in the ER for odd things. Items put away for ease, like photographs so they wouldn't have to dust them, expensive shoes missing slippers stolen things like that as well. No impression either way he seemed to like the food it okay and didn't complain. I think they had some crafts every once in awhile but not really a whole lot going on. For the amount of care given and the space allocated with a shared room we paid $[removed] which I felt was a bit high. Don't put anything of value there; every item must be labeled and a photograph taken would be good.

Inconsistencies mostly due to understaffing. Mom seems to like the employees, no complaints. She mentioned lots of turnover with activities director position. My experience with the staff has been very positive. If they can add a "drive" once a week when the weather allows, I think they would appreciate it. A different view from what they get daily would help their mental state.

Good place overall, food quality has declined in the last year. Good staff, food is decent but not spectacular, would recommend in general.

I have been here for a year and have not had my windows washed at all after many requests. We were snowed in for a week this winter and there was no plan as to how to deliver food to the cottages. Thankfully, a policy has been put in place now. We never have been reimbursed for the 3 meals a day that were paid for. The staff is great, friendly, and helpful. The director, however, always has an excuse and doesn't follow through. This facility has mostly assisted living people and the independent have to fight to be included. I think if I needed more care this place would be okay, but would not be my first choice. I'm moving to a different facility next month.

I would NOT recommend the memory care facility. They dud not take adequate care of my step dad and needed to move him out. The regular staff was kind to my mom, but I couldn't keep her there after how they treated my step dad. Too many people sitting slumped over in the front lobby with nothing to do. The facility is kind of dreary. The meals were usually okay, except my mom and a few others got food poisoning after eating a chicken dish.

Based on the experience we have had so far, the staff members that work at Regency Park community have been super helpful, however the halls smell of urine so that area could use some improvements.

I would say the Regency Grand is like a BEAUTIFULLY frosted cake........it LOOKS AMAZING, the staff is friendly and accommodating.......UNTIL you "cut into the cake" and realize it is woefully undercooked/UNDERSTAFFED.......and they just don't/didn't have the ability to provide the care/assistance/supervision needed.....

The Arbor Village community does not have air conditioning. It was very hot in in the respite room. Over 90 when we visited. If your loved one is not verbal, I would not recommend.

My Dad liked Shelton WA because it was a small town and it had a Walmart. He liked a restaurant that has since gone out of business. He was only there for about a month and a half.

My loved one is currently a resident at Creekside Continuing Care Community. Overall, the experience at this facility has been good so far. The staff is very friendly. However, the communication and follow through with the family needs improving. The food is good and the residents are given multiple options.

I was given false information by the person that was doing the recruiting and the placed sounded better than it actually was. The price of the place has risen 13% in the few years my loved one has lived there. I would not recommend to others.

The people were nice, but the food is pretty bad. We picked this community because, it was close to dad. They can improve by, hiring a better chef. For all, there should be a key Faub to unlock doors!

They make it sound wonderful to get you in the door. They are very short staffed. The Memory Care facility is not adequately staffed. The Assisted Living section is okay, but the building is getting run down and the handymen are really overwhelmed with work. The AC is not working in my mom's room. The sliding glass door lock doesn't work properly. The food is quite bland and mostly mushy. The Activity bus hasn't run for 6 years. Any outings are for only 3 residents at a time, in a car. The staff is nice enough, but don't seem to be around when you need them. Many residents want to leave but can't afford to. I have moved both of my parents out of that facility now as of this last weekend. No, I wouldn't recommend Regency Grand of West Covina to others.

The best part of Alpine Way are the care givers - they have been so great with our loved one. Overall we have pretty pleased, there are some areas of improvement. The meals are sometimes served cold and there is not much of a selection. Our loved one can't physically participate in the activities, but we do wish they staff would get our loved one out of her room just to at least watch the activities. However the place itself is lovely, and the staff are very friendly.

I toured this community, the staff and cleanliness seemed very nice. It was a great tour. The layout of the facility itself was a little odd.

I toured this community and it was a beautiful facility. It feels more like a resort. Our tour guide was very nice and kind. It's several stories and has a pool and other extras. Nice clean atmosphere. However, it just felt too big and overwhelming for our loved one/memory care. For assisted living, it could be great!

Overall, we had a good experience. The facility was always very clean. The hands on staff were very friendly. They were understaffed and some of them inexperienced, but they did try their best. The administrative staff was dismissive. As a whole, they just didn't have their act together. I didn't trust mom being there by herself and started to feel like I should have just kept her at home. We ended up bringing hospice care in. They had a flea outbreak, but did let us know. We also heard that there was a bed bug outbreak on the other side. When I asked the staff about it, I was told it was being handled and nothing else. I'm not sure if I would recommend them to friends and family.

We were only here for a short amount of time and my loved one passed away here. They could definitely update their food menu based off of what I saw.

My kids toured this community. They liked this community but it seemed the same as a lot of other communities and the issues that they are currently experiencing. The under staffing is one of the biggest issues a long with it being out of my budget.

There are some things that are great, but a lot of things that are not great. Most of the workers are very nice and very hard workers. But because of the virus, they're understaffed in every single position. So if you need help with a certain thing, you can tell three people, but they're all juggling trying to do everything else and might forget about your one thing. Sometimes they have just one person serving food for the whole community. The food is so bad I don't know how they're allowed to serve it. You can't even tell what it is sometimes, and it's often inedible. I feel like I'm paying for a place to sleep and that's it. The food is not good. They say they'll stop by to see how you're doing, and nobody has stopped by the entire time I've been here. I have a maintenance issue that has been unresolved for months. A couple of the residents have been unfriendly to the point that I don't feel comfortable in my home. And I haven't been able to make friends or connections with the people here.