Cascade Living Group

I would say the Regency Grand is like a BEAUTIFULLY frosted cake........it LOOKS AMAZING, the staff is friendly and accommodating.......UNTIL you "cut into the cake" and realize it is woefully undercooked/UNDERSTAFFED.......and they just don't/didn't have the ability to provide the care/assistance/supervision needed.....

The Arbor Village community does not have air conditioning. It was very hot in in the respite room. Over 90 when we visited. If your loved one is not verbal, I would not recommend.

My Dad liked Shelton WA because it was a small town and it had a Walmart. He liked a restaurant that has since gone out of business. He was only there for about a month and a half.

My loved one is currently a resident at Creekside Continuing Care Community. Overall, the experience at this facility has been good so far. The staff is very friendly. However, the communication and follow through with the family needs improving. The food is good and the residents are given multiple options.

I was given false information by the person that was doing the recruiting and the placed sounded better than it actually was. The price of the place has risen 13% in the few years my loved one has lived there. I would not recommend to others.

The people were nice, but the food is pretty bad. We picked this community because, it was close to dad. They can improve by, hiring a better chef. For all, there should be a key Faub to unlock doors!

They make it sound wonderful to get you in the door. They are very short staffed. The Memory Care facility is not adequately staffed. The Assisted Living section is okay, but the building is getting run down and the handymen are really overwhelmed with work. The AC is not working in my mom's room. The sliding glass door lock doesn't work properly. The food is quite bland and mostly mushy. The Activity bus hasn't run for 6 years. Any outings are for only 3 residents at a time, in a car. The staff is nice enough, but don't seem to be around when you need them. Many residents want to leave but can't afford to. I have moved both of my parents out of that facility now as of this last weekend. No, I wouldn't recommend Regency Grand of West Covina to others.

The best part of Alpine Way are the care givers - they have been so great with our loved one. Overall we have pretty pleased, there are some areas of improvement. The meals are sometimes served cold and there is not much of a selection. Our loved one can't physically participate in the activities, but we do wish they staff would get our loved one out of her room just to at least watch the activities. However the place itself is lovely, and the staff are very friendly.

I toured this community, the staff and cleanliness seemed very nice. It was a great tour. The layout of the facility itself was a little odd.

I toured this community and it was a beautiful facility. It feels more like a resort. Our tour guide was very nice and kind. It's several stories and has a pool and other extras. Nice clean atmosphere. However, it just felt too big and overwhelming for our loved one/memory care. For assisted living, it could be great!

Overall, we had a good experience. The facility was always very clean. The hands on staff were very friendly. They were understaffed and some of them inexperienced, but they did try their best. The administrative staff was dismissive. As a whole, they just didn't have their act together. I didn't trust mom being there by herself and started to feel like I should have just kept her at home. We ended up bringing hospice care in. They had a flea outbreak, but did let us know. We also heard that there was a bed bug outbreak on the other side. When I asked the staff about it, I was told it was being handled and nothing else. I'm not sure if I would recommend them to friends and family.

We were only here for a short amount of time and my loved one passed away here. They could definitely update their food menu based off of what I saw.

My kids toured this community. They liked this community but it seemed the same as a lot of other communities and the issues that they are currently experiencing. The under staffing is one of the biggest issues a long with it being out of my budget.

There are some things that are great, but a lot of things that are not great. Most of the workers are very nice and very hard workers. But because of the virus, they're understaffed in every single position. So if you need help with a certain thing, you can tell three people, but they're all juggling trying to do everything else and might forget about your one thing. Sometimes they have just one person serving food for the whole community. The food is so bad I don't know how they're allowed to serve it. You can't even tell what it is sometimes, and it's often inedible. I feel like I'm paying for a place to sleep and that's it. The food is not good. They say they'll stop by to see how you're doing, and nobody has stopped by the entire time I've been here. I have a maintenance issue that has been unresolved for months. A couple of the residents have been unfriendly to the point that I don't feel comfortable in my home. And I haven't been able to make friends or connections with the people here.

Good community, with less choices for meals.

I did not like this community and the feeling that I got when I went to it. It was just not what we were looking for for our loved one.

I was not interested in this community. It wasn't really what i was looking for for my loved one. It was kind of small.

I felt like because my loved one was more high functioning she wasn't paid as much attention to. Staff needs more training when it comes to memory care. Communication was not very good, and we had to initiate any communication. I would not recommend memory care to others.

Nice facility. The staff that led the tour were not intimately familiar with Covid protocols or current vaccination programs. Cost is ridiculous and I am a capitalist.

I would say to people to go elsewhere. The fee is higher than an expected here compared to other communities. The other community up the street from this one, offers to be more friendly, cleaner, and offers better care