Brookdale

The staff and caregivers are excellent. Two caregivers [name removed] and [name removed] are great. The home is always clean. We could not have chosen a better place for [name removed].

We liked it so much we have contracted to place my wife of 50 years into their "memory care" facility. Although it's a bit "pricey" it was far superior to the other five facilities we evaluated.

Truly care about the residents.

The staff are all wonderful—very knowledgeable, patient, and attentive. They take great care of my dad, and every time I visit, I feel welcomed. It means so much to see how well they treat him. One thing that really stands out is how they support his sense of purpose. My dad has always wanted to “work” and feel like he’s contributing, and they allow him to assist with small tasks and chores. That has made such a positive difference for him. The facility is also always clean. They do an excellent job maintaining and sanitizing all areas—from the resident rooms to the kitchen, dining spaces, and common areas.

I would rate them all fives. They took very good care of my mother. I definitely would recommend the facility. When she wasn't eating, the lady that was in charge of the dining room kitchen called me up to tell me my mom wasn't eating and she was concerned and I really appreciated that. The nursing staff always answered any questions that I had. I went there all different times a day almost every day and the place was always clean and everyone was well taken care of.

The staff is kind and always helpful. They are full of cheer and never act like they don't understand what you need. Everyone I have met who has been elsewhere says they are so satisfied with the decision to come here. It is a peaceful but happy place.

The staff are very supportive and knowledgeable. The facility is clean, well maintained, and there are enriching activities every day. I would live here.

We recently toured the facility in Williamsville, NY. We found it clean and in good repair. The residents we met seemed happy and our tour guide and staff were friendly and knowledgeable. There is a nice common area and plenty of activities. There was no dedicated chapel for prayer, but the tour guide said they would put Sunday Mass on the television in the common area. Also, there were no individual thermostat controls in the resident's rooms. Overall, we would be very comfortable that mom would receive good care at Brookdale.

It was a treasure to tour this property and learn more of what it offers. It is an older facility but maintained nicely and had many options for social gatherings, entertainment and pleasant surrounds to relax and 3nhoy. The view over the lake is peaceful and offers a nice walking path. The apartment offered had a view and was clean and nice sized rooms. The property manager was patient, informative and easy to talk with. The halls are a little narrow but residents took pride in their entry doors. Very pleasant environment. We did not stay for lunch but were given delicious cookies made in the kitchen. The cost was competitive and fair. The front entryway is plain and does not forecast the amenities within.

We had a really good day. The food was excellent. The staff was very knowledgeable and helpful. The residents seem happy and friendly.

The staff was very friendly and seemed happy. They were visible engaging with residents. They kindly offered us lunch which my father in law enjoyed. ( he had wondered about what the food was like) the head of dietary came to talk with him . The facility was clean with many activities

My dad is very happy at Brookdale Grandon Farms! He loves the food and you can get second. The room is large and clean. He has made from friends and they have plenty of activities.

The staff there seem like they truly care about their residents. They are very accommodating and inclusive

It was a very good experience. I left there feeling very positive. The facility was clean and didn’t smell. The tour guide, [name removed] was very kind and knowledgeable. She was not in a hurry even though she was working after hours. All in all I was impressed.

The residence seemed happy, and my mother is excited about becoming part of the community. Even during the tour, she was already starting to make friends. It appears that the staff is very engaged, and they’re always friendly.

[name removed] was very helpful with answering many of my questions about what price would be to bring my husband here for care! She answered my questions and understood my situation in making a decision in the future! Thank you so very much!

A member of the marketing staff gave us a tour and answered some questions regarding costs and services provided. Very pleasant and professional. We are some years away from needing to move into a retirement community but we are looking now so we can prepare. The facility was clean and the apartments we visited seemed adequate.

It's a smaller community so while they don't have the same variety of activities and food, it's good for those who feel a smaller community would be better for their loved one.

I toured this community today and so glad I did! When I first called a place for mom for help I received a call right away from [name removed] and she was so reassuring and understanding of my hard situation. Seeing the place was just as wonderful

A wonderful and inviting environment. Lovely rooms with plenty of space. Friendly staff that seemed more than happy to go that extra mile if needed. Overall a top pic. And a great location.