Bonaventure

Two years of improper billing, poor food, sporadic care. This place is a revolving door of employees and you can't form a working relationship with any staff member before they disappear. My parent has been here 2 1/2 years. When we moved them in I had a bad feeling. I'm really sorry I didn't act on my instincts. It has drained us emotionally and physically trying to stay on top of the problems with this facility. If all care centers are like this one I'm afraid for all of us...especially the folks who have no one to advocate for them. (Hide)

Poor choice. They have been in non=compliance often.

They have mishandled serious situations. Very disappointed. Meals delivered hours late. Try 8:00pm. The time is different everyday. Not acceptable. Took 2 weeks to get med orders figured out by BV. Meanwhile my loved one did not have her blood pressure medicine for that duration from the day she moved in. They left her half undressed on night one. Left and said they would return soon. Hours later they returned. I know it's difficult to get good help but some of the issues were administrative. After my loved one fell they never contacted family. My Mom has poor hearing and didn't know what they said except that she asked staff call my brother. That should be routine for anyone who fell We never got a call and found out 2 days later. No staff or nurse examined her body after fall. The list goes on.

We are trying to get my loved one out of here. I would rate it very low based on what I have heard from her. She says that the staff are very rude and not helpful. Whenever I try to call, they will not return the phone calls. The nurse over here is not good at all, she is an RN but we have to pay someone extra to go fill up syringes. The price is right but she is not getting what she is supposed to be getting. The pricing is not consistent either and everything is an add on fee. They do not take Medicaid even though they told us that they did. It is a beautiful place but I would not recommend them.

I would not take anybody here. They did not care for my mother in law and on her first day no one came to introduce themselves, no one came to check on her, they did not feed her, nothing. They never put her to bed or put her sleep apnea machine on. That was on the first day so the next day we moved her out. We called to check on her and there was no communication what so ever from the staff. I would never recommend this facility.

I would tell others not to bring their loved ones to this community. They treated my loved one badly. They only had 2 staff members for three floors. There was a lot of turnover and my loved one didn't get the assistance they needed after pressing the call button. They wouldn't clean the room of my loved one. The community didn't clean my loved one or their bed after . There were no activities. The food was not able to be chosen by my loved one due to health conditions. My loved one didn't get food for a few days because the staff didn't ask what my loved one wanted. We ended up feeding my loved one after a few days of not eating. The office staff wouldn't allow the family to follow up on the care that my loved one was not receiving. They kept cutting my family off when trying to ask questions and explain the situation, and then kicked them out.

Long story short my mother moved in when they opened and just was able to move out. The GM did not refund a security deposit, did not bill us partial rent when he rened it when we moved out, and did charge us rent after we moved out. He also held up our movers at the front door to make the move 4 x expensive.. and thats all just on the way out... The staff turns over every week as they dont pay enough and those that are there are often times in training even though we were told we had nursing staff to help in assisted living. The food was sooo bad we had to cook my mothers food and bring it to her as they required us to pay for food option when we moved from independant to assisted. The GM that is there now came back after several years as everyone else quit and he is continuing to run the place without the concern you would hope he would have for all those he is reposnsible for.. most all the things he promised us when we moved in proved to be false or only offered for a month or two and then changed. The main company has continually looked at it as a profit center vs a care center and as a result pays sooo low half the people there were not in a care position before coming to work there and even then.. even then the pay and treatment is soo bad they move on quickly leaving seniors not knowing who is coming to provide the "services" they think they are getting.. truly any place in Gresham is better than this one.. run away dont walk.

Do not send your family member here the woman that claims to Be the regional managers attire was completely inappropriate and her anger issues need to be corrected. The staff is negligent and does not follow Residents plan of care they did not check my grandfather’s depends hourly like they are supposed to they left my grandpa without his oxygen tank and unable to breathe. I’m disappointed and sickened and would hate to see anyone else’s family member be left it the care or lack there of at this facility.

First of all, this is the first bad review I have ever left on social media. BEWARE of placing any loved ones in this facility! I had an issue with the front desk being dishonest with me this morning, and expressed my concerns about how my mother was being treated. In addition, they moved both my mother and father to a different room today, and failed to notify me of this move. I can only imagine the stress that my parents are currently under. The Director called me and told me to never call the facility again, where my elderly parents are living, because I was rude to her staff. I calmly asked her if she would like to hear what happened from my side of the story, and she said that she did not care! I called back in order to speak with her supervisor, and she hung up on me! Apparently, one cannot express concerns about their loved ones without serious backlash!

First of all, this is the first bad review I have ever left on social media. BEWARE of placing any loved ones in this facility! I had an issue with the front desk being dishonest with me this morning, and expressed my concerns about how my mother was being treated. In addition, they moved both my mother and father to a different room today, and failed to notify me of this move. I can only imagine the stress that my parents are currently under. The Director called me and told me to never call the facility again, where my elderly parents are living, because I was rude to her staff. I calmly asked her if she would like to hear what happened from my side of the story, and she said that she did not care! I called back in order to speak with her supervisor, and she hung up on me! Apparently, one cannot express concerns about their loved ones without serious backlash!

My father lived there last year for a few months. We were assured before he moved in that the food was "great". The food was typically disgusting. An example is being served a cold hot dog on a stale bun. The staff never addresses the dining situation despite daily complaints by their clients. My dad is not the complaining type but he wanted to move out of this depressing facility.

The place is awful

I would never recommend this community to anyone. After 3 years of living there we finally moved my father out. The overall care level is ok but the management is awful. They regularly have no idea what is going on, they dont communicate to each other and they dont communicate or respond to family. The attitude of the management staff is rude and unhelpful. The living in conditions my father was in I would never wish upon anyone and the staff just allows it. They dont raise concerns to family members for help or address anything. While the property offers some nice amenities and has a good exterior appearance once you've been there beyond a visit its not a great place to think of family members living in.

I would never recommend this community to anyone. After 3 years of living there we finally moved my father out. The overall care level is ok but the management is awful. They regularly have no idea what is going on, they dont communicate to each other and they dont communicate or respond to family. The attitude of the management staff is rude and unhelpful. The living in conditions my father was in I would never wish upon anyone and the staff just allows it. They dont raise concerns to family members for help or address anything. While the property offers some nice amenities and has a good exterior appearance once you've been there beyond a visit its not a great place to think of family members living in.

Not good. After receiving what was probably a false narrative about another interested party in a room we were interested in we started paying a month early and paid the community fee ensure we had a place to care for her. After their nurse made their care level review they assured me that they could take care of her. She was there for a very short time. We had to move her out after only a week or two after she fell and broke her arm as they took an hour sometimes to respond for help. They also then said their transport bus could not get her to her doctors appointments after we had specifically discussed where he was before signing. After further battles with them the receptionist finally drove her. The nurse there continuously pressed her to get her kids to drive her to the doctor and why can’t we do more for her. We pay them to do this we we work or not able to help her. They pressed me to sign and pay before they could do the care level evaluation. I was promised that if they could not care for her they would refund the money. After giving them money the nurse of course said she would be fine with them. When she was sick at the time of her arrival there and she could go down to get food. They would forget to bring her food or we very late and would bring her very bad food. They lied about their response times and when I asked for documentation in response time I was not called back as promised. It was then we decided she would not go back there after leaving the hospital In summary my mother left there with a broken arm and without $7k for being there less than 2 weeks. They do not have enough staff to give the care contracted. Also after leaving the hospital for broken arm the place was locked down with flu epidemic. So another reason we had to keep her in long term care at a Medicare recovery house and not put her back.

On [date removed] my mother was prescribed nebulizer treatment four times daily for her COPD. She had a bad cough and her O2 levels were in the low 80s. I called Bonaventure on the [date removed] to verify that she was getting the treatments. They said their pharmacy—Omnicare—had sent the medication, but not the actual nebulizer and had also failed to inform Bonaventure that they don’t supply nebulizers. Apparently, it wasn’t important enough at Bonaventure to track down a machine until I called them on the [date removed], nearly a week after the order. I asked them what they were going to do about it and they finally called the Doctors Clinic and got an order to Lincare for a nebulizer to be delivered to Bonaventure. I would think Bonaventure’s head nurse would have seen the order and done whatever it took to get a nebulizer without waiting nearly a week. I realize that staff people are busy, but COPD is very serious. When an order for medication is received, I expect everyone involved in my mother’s care to scramble to get it to her. They reassured me she “might get some today, or maybe tomorrow.” Whatever. This sort of thing went on and on at Bonaventure. If you care about your friend or family member, DO NOT send them into this hell.

My father has been at Bonnaventure for over 3 years. The longer he is there the more disgusted I am with this company and his care. They are in their 8th Director. There is ONE employee that has been there more than a year. I can never learn anyone’s name because they are not there long enough. Staff is not trained well. There is never enough so the residents are getting horrible care. Every issue I bring up I get lied to about what they say is being done! We as a family are very involved and can see what is and isn’t being done! Management (which changes every couple months) is very uncaring and rude when I voice concerns. And lie to me as well! Bonnaventure, YOUR JOBS NO MATTER WHAT ROLE ARE TO TAKE CARE IF YOUR ELDERLY RESIDENTS IN THEIR HOMES! Cost per month? WAY TO MUCH FOR THE LACK OF PROPER CARE!

The food is horrible, usually served cold and the vast majority of it is pre-processed/frozen. Salads are made with greens that should have been thrown out long ago, meat portions are horrifically small, even for seniors. Staff training is not something they pride themselves on. Staff turnover is the highest I have ever seen. Housekeeping is also atrocious. Read the other reviews for this place before considering it... Yelp, google, glassdoor. Look for Bonaventure reviews online. Very bad reputation.

Mom broke her hip while living there, her floor was concrete! Dr. says it's a very common way people break hips...! Having a master bath could've prevented that... My mom was happiest there, before the new management (they are all related! & don't care about the elderly!) fired Wanda, who was their best employee ever... Mom became miserable, after living there for only 2 yrs. & sadly, ended up dying there.

Please take my review seriously, as my mom and dad lived there for 7 years. I think I can speak with some authority regarding Cedar Ridge. Having had no experience at all with senior living facilities, we were extremely naïve about our expectations and that is the main reason they continued to live there for so long. The turn-over there in personnel was extreme and a frustration for my folks as they were constantly in chaos. I can only assume, it was hard to keep good employees under the kind of conditions they offer. The housekeeping was non existent and Mom and Dad were not capable of doing those chores themselves. They lived in a filthy dirty apartment for most of the time they were there. The senior management there were so shallow and phony. I never felt they had any interest in the residents and were only interested in their bottom line. After my dad passed away, they never took any time to check in on Mom or try to console her at a very difficult time. As for value.....they cater to the wealthy and continuously raised prices without any regard for the residents ability to pay. We have since moved Mom out of there and into another local senior living facility. The cost is a savings of over $700.00 a month. The food is better, excellent even, they offer snacks all day long, like fruit, sweets, beverages and are anxious to take requests. They check on her continuously and monitor her meds. They clean her room on a daily basis, make her bed, Change her linens once a week and do her laundry, fold iron and deliver back to her room. They keep her living area clean and her bathroom and kitchen area clean and sanitized. They offer her activities long with the encouragement to entice her to participate. The staff is wonderful, very kind and have been there for awhile and the senior management has been responsive and understanding of my Mom and her needs. I would never recommend Cedar Ridge to anyone. You need to look past the fancy furniture and meeting rooms to what goes on in the apartments of these lonely and forgotten seniors. A horrible experience!