Bonaventure

I did not like this community at all. The place had a lot of smells. It was not clean. The caregivers that we saw did not even greet us or even speak to us. The food was not good either. This was just a bad tour all together.

My husband was there for 2.5 years. They never followed through with promised service improvements. The administration was very difficult to deal with. The food kept getting worse. Staff turnover was constant. There were never enough aides or techs and they were poorly trained. The outside and indoors looked beautiful, but underneath the shell- yuk. I finally decided that enough was enough and brought him home.

My sister and I were excited to have a lovely location for our 94 year old, recently widowed mom to live; however, as soon as we moved her into Oswego Place, our excitement changed to disappointment, irritation and disbelief. If Bonaventure's service is indicative of "retirement perfected" as it says on their website, then they have no idea how to meet the needs of their clientele. It took us about 2 months to get a nameplate for Mom's apartment and that was after we asked numerous times for it. Although our mom was supposed to get showers twice a week, it took them several weeks of hit & miss to get them scheduled. Caregivers are supposed to check in on the residents frequently - that doesn't happen consistently. Activities are minimal and it's not unusual for them to cancel an activity. Although activity calendars are supposed to be given out each month, they are late or non-existent. The facility was on lockdown for at least 5 days to deal with Norovirus in July. We were given minimal info & the residents had to stay in their rooms all day, even to eat. Turnover among management is high and trying to deal with the corporate office is impossible. They have never responded to my concerns even though I have contacted them. I'm so sorry for anyone who lives here, especially if they don't have someone advocating for them on a daily basis.

Do not move yourself or a loved one into Bonaventure Colorado Springs. We moved our parents in at the beginning of 2016 and we just moved them out at the end of May 2016. The 5 months in between was a nightmare both for our parents and for us. The root of the problems at Bonaventure is management, or should I say the lack of management. In the 5 months that my parents lived there, there was literally 90%+ turn over in management and staff. When we were meeting with the Executive Director prior to move in she assured us that there was a nurse on staff. After move-in we discovered there wasn't a nurse on staff. The ED had flat out lied to us. They hired a nurse about 6 weeks in, but she left after one month. Virtually all of the caregivers quit during the time of my parent's stay. One day a girl showed up and wanted my parents to buy prescriptions, even though they get their prescriptions through their insurance (they declined to accept the drugs). A couple of weeks later, my parents got a $500 bill for the drugs. The ED, said she would take care of it. A month later, the same thing happened and their bill was now up to $1000. My parents never gave Bonaventure permission to buy their prescriptions. I wonder what happened to the drugs my parents declined to accept? There was no check-in process when my parents moved in. No handbook, no interview, no staff welcome. We never got exterior keys or remote entries. We came home one night at 7:45 PM to find all the doors locked, no one on staff was there, and we had no keys or remotes to get in. The food is terrible, and turnover amongst the kitchen staff is atrocious. Expect to wait 2 hours to finish dinner, and expect to get cold, poorly prepared food. The kitchen routinely ran of of food and substituted reheated frozen food. One day there was a fire alarm, and several residents got stuck in the elevator. No staff member knew what to do. It took way too long for someone to get the fire department to let the poor, scared elderly residents out of the elevator. One of the residents had a stroke and no one on staff knew what to do. After an unacceptable delay someone called 911. The 5 months that my 80 year old parents were there was so stressful that they both suffered health problems. Amongst management, there is a pervasive atmosphere of lying, backstabbing, and CYA. The morale amongst the staff is very low. The only person who did an outstanding job was the sales guy who schmoozed us with delicious meals in the dining room (last one my parents ever had there), gifts and promises. We moved my parents into a nearby competing facility 5 days ago and the change has been like night and day. For the first time in 5 months, I feel comfortable knowing my parents are in a safe, caring facility. I implore you that if you're considering Bonaventure, ask them hard questions. Ask them about turnover. Ask them about residents leaving. Ask them about qualified staff. But don't take their word for it. They WILL lie to you. Ask to speak with residents. Ask residents about how many people leave after only a short time there. I've truly never seen a more poorly managed business in my entire life. When your loved ones should be facing the end of their lives in peace, serenity and comfort, Bonaventure delivers stress, uncertainty and incompetence.

My mother has been there for a month or so. In that time, they have misplaced and not updated changes in her care plan three times. Had we not been there last night, we would not have realized she wasn't getting her evening tray. My mother has failed to thrive and progressively gotten worse since her admittance there. The sales manager was so nice before we moved her in. Now does not even acknowledge our presence. When asking my mother if she'd had dinner, the same woman hissed at me as she was walking by, that she had eaten. No hello. No acknowledgment. No anything. We feel we have made the worst decision placing her there. She is now in hospice and thus, will be receiving better care. My mother is not a numbers game, or a sales notch. She is our precious family member. We would move her, but we do not want to stress her anymore.

Two of my sisters and I visited this location. The location is great, and the facility is clean. The tour was not the best. We sat down to lunch first. We had the baked salmon with asparagus. First of all they were out of asparagus and the salmon was really dry. Which was okay because we did arrive to lunch late. The sales Rep was nice and personable but we found it odd that she did not ask anything about our mom. Every other place we went to knew her information and asked many questions. In fact I was looking forward to sharing the info with them so that we could focus our tour around her needs. I remember when I talked to her on the phone and she could not find the info. I thought no worries its a busy day for her. The things we did tell her went to the waste side because our sale rep was more interested in telling us about her and her issues which near the end of the tour I was getting a little irritated with. When asked a question she would justify her answers by telling us how terrible the other retirement centers were. I understand sharing the differences in your homes vs theirs but she was going a little too far. I think I may have asked if she had anything nice to say about them. I was pretty surprised when I asked her the price of the two bedrooms and she said they were pricey. I wasn’t sure if she was just assuming it would be pricey for my mom or just giving us her opinion. Even so as a sales rep why would you tell someone this. In addition she was not able to answer any questions about pricing, the time breakfast was served. She said things changed so much that she couldn’t keep up with it. Which was not a good feeling at all. If she could not answer a question she would tell us we would need to ask Nerissa these questions instead of getting the info for us. She talked more about herself and her attitude is not the best. She truly had something negative to say about every place we mentioned. No other community that we’ve visited did this. When we asked for comparison they would share why they were the better choice. I had to keep redirecting her to focus on the tour and why we were there. We also noted that she not once greeted the residents in the facility even when they walked by or came over to the table. I thought this to be odd. This is the type of interaction I would expect at a retirement home that has the sense of community and care she said they had. By the time we had an opportunity to talk with Nerrissa to get our questions answered we had all already decided that it was not a place for our mom. I’m truly hoping this was just an off day for Joy. I’m sure she is a wonderful person and has something great to offer but we just didn’t get it.

Since new Management came in the place ha really lost it's "WOW". All the wonderful, great staff that was so pleasant and happy were driven out, the place is quiet and deserted. No one is out and about anymore, everyone stays in their rooms. The Transportation is gone, the bands, chef prepared meals, dancing and fun outings are all gone. Please bring back what we all loved about Riverton. It's not a place I like to call home anymore.

Gibson creek was a nightmare. Document everything as they will "not remember" or staff attrition will conveniently disrupt any continuity for requests made prior to the transition. Just watch closely, should you decide to move your loved one here - particularly if they have higher level needs. Buyer beware is the best way to sum it up....

Two years of improper billing, poor food, sporadic care. This place is a revolving door of employees and you can't form a working relationship with any staff member before they disappear. My parent has been here 2 1/2 years. When we moved them in I had a bad feeling. I'm really sorry I didn't act on my instincts. It has drained us emotionally and physically trying to stay on top of the problems with this facility. If all care centers are like this one I'm afraid for all of us...especially the folks who have no one to advocate for them. (Hide)

Poor choice. They have been in non=compliance often.

They have mishandled serious situations. Very disappointed. Meals delivered hours late. Try 8:00pm. The time is different everyday. Not acceptable. Took 2 weeks to get med orders figured out by BV. Meanwhile my loved one did not have her blood pressure medicine for that duration from the day she moved in. They left her half undressed on night one. Left and said they would return soon. Hours later they returned. I know it's difficult to get good help but some of the issues were administrative. After my loved one fell they never contacted family. My Mom has poor hearing and didn't know what they said except that she asked staff call my brother. That should be routine for anyone who fell We never got a call and found out 2 days later. No staff or nurse examined her body after fall. The list goes on.

We are trying to get my loved one out of here. I would rate it very low based on what I have heard from her. She says that the staff are very rude and not helpful. Whenever I try to call, they will not return the phone calls. The nurse over here is not good at all, she is an RN but we have to pay someone extra to go fill up syringes. The price is right but she is not getting what she is supposed to be getting. The pricing is not consistent either and everything is an add on fee. They do not take Medicaid even though they told us that they did. It is a beautiful place but I would not recommend them.

I would not take anybody here. They did not care for my mother in law and on her first day no one came to introduce themselves, no one came to check on her, they did not feed her, nothing. They never put her to bed or put her sleep apnea machine on. That was on the first day so the next day we moved her out. We called to check on her and there was no communication what so ever from the staff. I would never recommend this facility.

I would tell others not to bring their loved ones to this community. They treated my loved one badly. They only had 2 staff members for three floors. There was a lot of turnover and my loved one didn't get the assistance they needed after pressing the call button. They wouldn't clean the room of my loved one. The community didn't clean my loved one or their bed after . There were no activities. The food was not able to be chosen by my loved one due to health conditions. My loved one didn't get food for a few days because the staff didn't ask what my loved one wanted. We ended up feeding my loved one after a few days of not eating. The office staff wouldn't allow the family to follow up on the care that my loved one was not receiving. They kept cutting my family off when trying to ask questions and explain the situation, and then kicked them out.

Long story short my mother moved in when they opened and just was able to move out. The GM did not refund a security deposit, did not bill us partial rent when he rened it when we moved out, and did charge us rent after we moved out. He also held up our movers at the front door to make the move 4 x expensive.. and thats all just on the way out... The staff turns over every week as they dont pay enough and those that are there are often times in training even though we were told we had nursing staff to help in assisted living. The food was sooo bad we had to cook my mothers food and bring it to her as they required us to pay for food option when we moved from independant to assisted. The GM that is there now came back after several years as everyone else quit and he is continuing to run the place without the concern you would hope he would have for all those he is reposnsible for.. most all the things he promised us when we moved in proved to be false or only offered for a month or two and then changed. The main company has continually looked at it as a profit center vs a care center and as a result pays sooo low half the people there were not in a care position before coming to work there and even then.. even then the pay and treatment is soo bad they move on quickly leaving seniors not knowing who is coming to provide the "services" they think they are getting.. truly any place in Gresham is better than this one.. run away dont walk.

Do not send your family member here the woman that claims to Be the regional managers attire was completely inappropriate and her anger issues need to be corrected. The staff is negligent and does not follow Residents plan of care they did not check my grandfather’s depends hourly like they are supposed to they left my grandpa without his oxygen tank and unable to breathe. I’m disappointed and sickened and would hate to see anyone else’s family member be left it the care or lack there of at this facility.

First of all, this is the first bad review I have ever left on social media. BEWARE of placing any loved ones in this facility! I had an issue with the front desk being dishonest with me this morning, and expressed my concerns about how my mother was being treated. In addition, they moved both my mother and father to a different room today, and failed to notify me of this move. I can only imagine the stress that my parents are currently under. The Director called me and told me to never call the facility again, where my elderly parents are living, because I was rude to her staff. I calmly asked her if she would like to hear what happened from my side of the story, and she said that she did not care! I called back in order to speak with her supervisor, and she hung up on me! Apparently, one cannot express concerns about their loved ones without serious backlash!

First of all, this is the first bad review I have ever left on social media. BEWARE of placing any loved ones in this facility! I had an issue with the front desk being dishonest with me this morning, and expressed my concerns about how my mother was being treated. In addition, they moved both my mother and father to a different room today, and failed to notify me of this move. I can only imagine the stress that my parents are currently under. The Director called me and told me to never call the facility again, where my elderly parents are living, because I was rude to her staff. I calmly asked her if she would like to hear what happened from my side of the story, and she said that she did not care! I called back in order to speak with her supervisor, and she hung up on me! Apparently, one cannot express concerns about their loved ones without serious backlash!

My father lived there last year for a few months. We were assured before he moved in that the food was "great". The food was typically disgusting. An example is being served a cold hot dog on a stale bun. The staff never addresses the dining situation despite daily complaints by their clients. My dad is not the complaining type but he wanted to move out of this depressing facility.

The place is awful