Bonaventure

Be very careful before agreeing to move your loved one into any Bonaventure facility. Get everything the administration promises in writing! If you don't, they will deny having said what you know they said. The care staff at Gibson Creek are awesome, kind & loving people. Unfortunately, there aren't enough caregivers to go around. If you are thinking of placing a loved one at Gibson Creek, be prepared to be on site at least every other day & call your loved one each day to confirm that they received their medications & any other care that is expected, such as a shower on their shower day. The worst thing about Gibson Creek is the corporate administration at Bonaventure. They have made it perfectly clear that our loved one is nothing more than a number with dollar signs attached. When the time came to move our loved one into a smaller apartment, the Chief Operations Officer for Bonaventure demanded that the move take place the following day & without taking into consideration whether or not the building staff would have the ability to make the move a safe transition for our loved one. On that day, the staff was stretched very thin. They had a 3 hour special Mother's Day luncheon for the residents & their families, which included tours of the building. The Bonaventure, Chief Operations Officer, the Chief Financial Officer & the Regional Director of Operations all participated in the decision to make the move that day. They all knew that none of our family could be there during that day. When I arrived that evening after work, I found our loved one & her belongings had been dumped into the room in such a haphazard way that she was in an unsafe environment. The only place she had to sit was the seat of her walker. They hadn't left enough space for her to move her walker into a position that would have allowed her to get into her chair. There were empty boxes, a broom & a lamp with it's electrical cord in the walk-way. All sever trip hazards for a nearly blind person. The worst thing was they had left the emergency call button laying on the floor under a pile of her clothes. After making the room safe for her, I went in search of caregivers to ask them to keep an eye on her & to help me move some of the bigger furniture out of her way. The caregivers didn't even know that she was still in the building or that anyone was in that room. If I hadn't been able to get there that evening & if she would have fallen, she would not have been able to call for help & no staff would have known to check in on her. They didn't even give her enough respect to have window coverings to provide privacy or closet doors for 2 days. How would you have felt, if you had entrusted the care of your 97 year old, nearly blind & deaf, 92 pound grandmother to a corporation who would abandon her to fend for herself in those conditions with no means of calling out for help?

I have had a really bad experience with them, and continued frustration. For anybody who is going to use a Bonaventure property, make sure you have everything in writing and be prepared to be on site at least every other day and make sure your loved one is getting the care they need. They are understaffed, the chief operations manager make tyrants look like saints and seems to treat the building staff accordingly. We had to change rooms, and they knew that I wouldn't be available the day it needed to happen. When I arrived later that day, I found that all of her belongings had been put in the room and she was in an unsafe environment. There were empty boxes and electrical cords in the walkway. She had nowhere to sit, because she couldn't get her walker to her one chair. The emergency button cord was on the floor, underneath some of her belongings, and the staff on duty didn't even know she was still living in the building. If I had not been able to get there that evening, they would not have even know if she had fallen, and she would have had no emergency cord and no phone, and no one would have even known to look for her. She is 97 almost blind and deaf and left in that unsafe situation. The activities don't really apply to us. Getting medication on time is a challenge, getting showers is a challenge. They are understaffed and the caregivers are stretched really thin. The caregivers are awesome kind loving people. They are really good about smiling and nodding like a bobble heads.

They are clean and friendly. However, they let our resident run out of ALL of her medication, EVERYTHING was gone. There have been times when I was there and nobody even came by when we pulled the cord and pushed the button, we eventually ended up at the front desk. Their R.N. quit, and I am not aware if they have a new one yet, no one has introduced themselves. It looked great when we toured, but the food was cold when we tried it, and we get complaints that the food is terrible. The activities schedule seems great, but I don't think our resident participates. It would have been helpful if they had given us a checklist of things we would need to have together before we came, they told us some things, but there was a lot we didn't know. We initially were pretty happy with Woodland, until a few of these things started to happen. We liked that it was open and airy and that the staff was very friendly.

Our loved one was put here by a different location of Bonaventure, and it was supposed to be temporary. It was far away from our family, in another state. We decided we didn't want our loved one that far away even temporarily, they made us come and get our loved one, and then wouldn't turn his records over when he needed to be moved. This was just not a good experience for us.

We did not have a good experience with them. We were set to move in and they told us that the person we were waiting on to move out hadn't moved out yet. They put our loved one at another facility, pretty far away temporarily while we waited for them to vacate. That was a lie, they actually had some violations that meant they weren't allowed to accept new residents, until it was cleared up. Then we ended up having to go to where they had moved our loved one and get him to get out of that community.

It's disorganized and everybody quits just as soon as you get used to them. They tried to serve salad to a resident with no teeth. Until they are able to hire decent people here I wouldn't refer people to them. I wouldn't send them here.

Looked great at the entrance and in the dining room, very large. When we went to look at rooms the first one was a shared one for my mom and it smelled, someone had not been there to clean the bathroom. There were two separate rooms but did not have doors and also the wall did not reach the ceiling so I would assume if one tenant had noise such as a tv then the other would hear it too. No furnishings are included and no real closet, for as young as this building is it seemed old.

Staff is good but the management is not good. They do not return calls and have horrible communication. I had issues with them not returning calls to my insurance company which caused late payments. The whole thing has been a total hassle.

My mother moved to Olympic Place 3 1/2 years ago and seems fairly happy there. However, since she has dementia, the rates have increased substantially, which is understandable. A few months ago, we were told she needed more care, and that her rent would go up by $1000 per month. I was sent 4 e-mails in 3 days, insisting I sign her care agreement right away, so they could start charging more. (Many things wrong on it, so they had to be corrected first.) It wasn't until months later that I found out she was being billed $1700 extra instead. (We have an auto pay set up, and have NEVER gotten statements.) They then said she needed more care than expected. Then a few weeks ago, we were told she would need to be moved again, (the 3rd apt for her!) and it would be completely set up during lunch. When I questioned their ability to get it done in time, the manager assured me that it would be completely done, with her pictures hung, etc. Well, didn't happen. When Mom arrived after lunch at her "new" apartment, there were boxes everywhere and no pictures hung, and Mom wouldn't allow them to finish. Because of her dementia, she now thinks she is moving out, and repacks every day. My brother and I just spent a week with her (we both live in Arizona) and spent much of our time unpacking her each day. We also unpacked the original boxes still sitting there for weeks, and found food, dirty clothes, and even toilet paper that she thought she was out of. We were also told her rent would go DOWN by $600, because the apt. was smaller, which didn't happen! They now say she needs more care because of her confusion about moving, which would most likely NOT have happened if they had totally unpacked her as they had said they would do. The staff there is directly responsible for my mother's added confusion about the move, and we now are being charged for their incompetence! Sure doesn't seem fair to me. The food is pretty bad, as many others have stated. Also, not enough kitchen help, which my very sweet and easy going mother even complains about. I once asked for a sandwich to be sent up to Mom because she was sick. It took over an hour to arrive and was so dried out it was inedible. The wing she is now in (for people who need extra help) smelled like urine every time we walked down the hall, and her apt. smelled so bad we thought a previous tenant's cat must have urinated in the closet! The place is NOT clean when it smells like that! In her last apt, I begged several times for them to move her couch and clean behind it. Never happened. The communication with management has been almost nonexistent, with me seldom getting replies to my e-mails. They have promised to try to do better. If I had it to do over, we never would have put Mom there, but after paying a very large non-refundable deposit, and knowing it would upset Mom more to move, we are stuck with them. I will be taking my complaints as high up in management as I can go. We feel that we have been lied to about pricing, among many other things.

Mom has been there about two years and has seen continual staff turnover. Managers, cooks, servers, caregivers, housekeepers, so many good people get fed up and quit. Food is fair at best, often out of things. Cleaning has gotten pretty bad as well. Mom is independent and paying a lot for a nice apartment, but poor food, slow service, minimal housekeeping.

The administration did not care about their residents. They did not follow care plans, give meds on time or at all.

Kind staff, food flexibility

Very disappointing....room was filthy...bathroom was the worst.... toilet was black from not being cleaned. The staff was ever changing... was often said they will help but they don't. They were not doing the laundry ( I had to do his laundry... approximately 5-6 loads. The laundry really smelled bad) Only person I felt was really good, was the nurse who dispenses the medication. My brother is blind, so he never knew what his room looked like. Very unfortunate.

I would give an overall rating of zero to Bonaventure of Lacey. I've filed a report with both the State office that licenses Care Facilities and the State Attorney General's Office about the care or lack of care that my husband received while a resident at Bonaventure of Lacey.

Poor, poor quality of care at this facility. Critical medication was missed, showers not given, laundry not done, personal attention not given, clothing was lost. After I asked twice they finally showered but did not give the resident the help they needed. I observed the staff loitering around and socializing more than they were helping residents. Management did not appear to be overseeing this behavior. I went up a level and spoke with human relations at the corporate office. All they did was give me a credit on the monthly bill. Management problems were not rectified. I'm concerned for the residents at this facility since no one seems to be doing their job. They don't seem to care, just waiting for another paycheck. Shame on the corporation for making profits at the expense of the residents and their families. I moved my parents out after just two months. I tried to help them do a better job but they proved to me they are not interested. BEWARE

What they could improve on would be food quality, inventory, caregivers response times, medication times, dispensing, handling. Cleanliness of rooms and facility

We moved my Mother in the middle of July and moved her out the middle of September. She had fallen and broken her leg and her memory/dementia was such she wasn't able to go home with our full time care. We paid over $[fee removed]/ mo and they didn't fulfill their portion of the contract. The care here was horrible and we have had issues with them from day one: -Not responding to the pull cord for help. I myself have pulled the cord twice and got no response WHATSOEVER. - Not locking the door to my mom's apartment... The other residents, 2 in particular, regularly just walk in and take things or in one case a gentleman left his clothes in her bathroom. -Not bathing my mother -Not cleaning her apartment -Not doing laundry regularly as stated, only when asked -Being so short staffed that they did not get my mother for lunch or bring her a tray of food. -Informing us of her prescription needing to be refilled WHEN SHE WAS OUT on a Friday afternoon! Do not leave your loved ones here!

It started out okay in independent living. But we had to move them to assisted and that's when the nightmare began. My mom had a bad fall and the Care plans that we had made with Bonaventure were not followed through on. They did not deliver meds on time. They did not check on them and we ended up hiring an independent caregiver to come in which we should not have to have done. My dad spent the day in memory care had falls that were not recorded and reported to me and lots of other items. They are very short staffed and cannot take care of their residents.

I would give it a 0!!! If you want your loved one to get bed sores, poor care, and pay lots of money for this, then you should come here!!

They do not have adequate staff to care for their residents.