Bonaventure

Oswego Place felt very dark, I did not get a good impression from the facility. My tour guide also made a couple of political comments during the tour experience which I did not appreciate.

This was not a great experience for us. There was a lot of staff turnover and a lot of chaos for the residents, and family. I wouldn't recommend the community to others for their loved ones. The community used an agency staffing and it was hard to get to know the staff, because it was constantly changing. I wasn't comfortable having my loved one here. There was no internal communication with the staff and upper management, and we never knew which staff reported to who because there was no following through of finding answers for us. There were three meals a day served, and the residents had choices to choose from. The Executive Director and Marketing Director were trying really hard to make changes to the community, and they were responsive to the family's questions.

The staff is very friendly, except for the Executive Director. The community is clean. The activities for the residents are great! The response time to the call button requests from the staff could use some improvement. Also, there could be better medication management. The dining room food could use some improvement, and it would be nice to have better quantity management of food available for the residents.

Our family had an in person tour and Oswego Place was a No Way and we wanted to leave about 15 minutes in. We scheduled the tour and the person who was suppose to do it wasn't there so someone else gave the tour. She had no idea about cost and couldn't answer any general questions. We asked for a room with a view because the first room was level to the parking lot so they showed us another one that still wasn't good. One thing they did though was to follow up right away and see if we had any questions.

It was not a great tour experience. It did not seem family oriented.

It is more of an upscale apartment complex. They don't provide any care needs that my loved ones needed. It would be too large and too confusing for my loved ones.

Do no go there. The cost is horrendous. They are having issues maintaining staff, they are very disorganized. We were hit with an immediate rate change after being there. Their billing system was very difficult to follow. When we moved in the director had left, the new person replacing her was inexperienced. We relied on expertise and we didn't have it. It was a sad situation. We had one caregiver who provided wonderful care. It was a learning experience that cost us a lot of money. The property is large and aged. Not enough care staff for the amount of assisted living residents that were there.

I would tell others that the place is in chaos right now. They keep going through directors and cannot keep anybody in place. They have gone through even more chefs, the food started out ok when my loved one first moved in but has gone so far downhill. They still have not fixed their staffing problems. At times there may be 1-2 people serving the entire facility. Management is never around to talk to about what is going on. When I do voice complaints, no one calls back. We have been very disappointed in our experience.

They've been terrible. It started out good, but all of a sudden all of the staff that we liked disappeared, and no one will say anything about them. The people who administer medication still know what they're doing. But they can't keep staff there in general, and they're charging us for services they're not providing. I've discussed that with them, and they haven't changed anything. My loved one is very unhappy there.

It's a beautiful place, and if you are active, then you would probably fit in a lot better than someone who needs more assistance. It's clean, the people are nice, the food is good. They do offer a lot of activities, and that was one of the selling points. But they don't tell the residents when the activities are or encourage them to participate. They say they have an activities calendar, but I've not seen one yet. In my interactions with the staff, they come across as really friendly. They just don't follow upon things. The problem is the turnover rate is so great, and the staff aren't trained properly. The right hand doesn't seem to know what the left hand is doing, so they just don't follow through. We've had issues with lost laundry and meals not getting delivered - multiple meals in a day, to the point where you don't know if your loved ones are going to eat that day or not. I know how hard all of this is and the challenges these facilities are facing. But that doesn't make it less frustrating. I really believe it's a nice facility. But like everywhere else, they just have some staffing issues.

My loved one had a lot of difficulty with the administration team. My loved one felt that they weren't getting what they needed from the community and administration. The staff all walked out on one shift. The community as a whole was short staffed. The food wasn't cared for by my loved one or by me.

My mother and father moved to BV in 2014. The care they received started out well but gradually deteriorated. It might be an OK place for independent living, but they have really fallen down in assisted living. It got to the point where it did not feel safe. She moved out in June 2019 to a better and nicer place. She feels safe now and the food is better. BVs food was usually cold and grade B ingredients. First impressions are great at BV, but the facility is not maintained well. It’s a big corporation, so profit is their number one concern.

This facility is absolutely unacceptable. I had given them notice for my Mother to move out to go somewhere else and they actually [Removed] my mom out…on her birthday!!! When I went to go pick up her things, they didn’t even wash her soiled clothes and they even threw out all of her prescriptions that I paid for! There was a time where the staff forced my mom to take a shower and she didn’t want to and ended up biting the staff member. The facility has a very high turnover rate and I feel like they do not hire skilled assistants and that’s why the problem arose with my mom taking a shower. Also, when my mom first moved in she was in a private room and the toilet didn’t work. Since it didn’t work, she ended up taking the solid waste out of the toilet and hiding it in her room. After MONTHS of complaining, they finally fixed the issue. I would not recommend this community to anyone

My mother has been in this Facility for over 4 years in the Assisted Living. We have gone through a minimum of 6-8 directors of the facility as well as coordinator for Assisted Living. Their care givers are friendly but have little to no training, the rooms are dirty, maintenance has been horrible (carpet has never been shampooed in those 4 years). Communication is poor and follow through after talking with someone is rarely done the first time. Why don't we leave? - Convenience of the location. I am fortunate that I can be there on a weekly/2x weekly basis and take care of her finances, well being and medications. They have a beautiful facility that needs a good leader. Corporate needs to step up and pay their staff so they can keep quality help.

My loved one has recently made the move into this community and there is not much for me to say at this point other than they need some overall improvement. I have not been very impressed with how things have been going and hope that they can make some changes shortly .

I must agree with the negative reviewers. . .it was a case of having to find a place quickly for my in-laws, and it was the only one who had openings. The in-laws have gone down-hill very quickly, but do not want to put them in the assisted living area at this facility. . .looking for other options which we can pursue for them. Some of the staff are good, but the upper management (owners who live on west coast-mother & son) do not know or show much concern for the elderly. I too, think it is only the bottom line they care about, and the residents are not a priority. Unfortunately when they do get someone there who seems to really care about the residents and fight for them, they are let go, or leave because they can not get any changes made that are of benefit to the residents. BTW for the most part the food is very mediocre, and service at mealtime is pretty sad. I also feel most of the staff are not watching out or keeping track of the residents needs. You end up having to ask for many things and do your own follow-ups. (this is a general overview, there are some on staff who do care about the residents, but very few)

I was ready to move out after two weeks, but I hated the thought of moving. I only managed to stay two months before I decided it was time to leave. Bad food, unpleasant (unhappy) staff, very high turnover (at least 4 servers in one month). Management smiles and says "you're right" then does nothing. Looks nice if you don't look too closely.

The food service is very slow and strange . One waiter was actually extremely rude to the elderly woman he was waiting on at the next table. It takes an hour to get waited on and the food is miserable. The elderly folks at this place have one thing to look forward to in their lives and this is the food. Spring Creek has competition down the road now, so perhaps they will change. A few changes in the staff and a little monitoring to stop abuse is needed. This is very frustrating for my family to witness when we visit. The staff is not certified and the head of care/nursing is not even a CNA. Spring Creek has the potential to be a very nice place, however, staffing and monitoring issues are problematic. There is no-one available if you come by in the evening to visit a family member. The red button to have a staff member buzz you in is never answered. No-one ever comes to the door. If no-one is there at night, who is watching over our family members? Where is the assisted care we are paying for?

Beware. Nice building but poorly managed. Food service is adequate at best. Frequently run out of food before end of service. Most "activities" are on the schedule for show, couple of board games left on a table is "game night". Management took away chairs and most of the donated paperback books so "library" is mostly cold and bare. Get everything in writting, managers change every couple months so what one says is ignored by the next.

They give you a rent price and increase by 850.00 for level 1. Then they say oh there is also a 450.00 charge per month additional for extra food on top of the 850.00. That was never discussed or mentioned until we asked to move her to a level 1. Then my mom passed away on the 25th of month and they said we had to pay an additional month after. Where is that in the fine print? This gal in the office is dishonest. We also asked for copies of the contract. We never got them. They will try to scam your loved one for money. Don't be fooled by the beautiful facility in Arlington. It's also called Bonaventure.