Bonaventure

I was not impressed with this community. The assisted living and independent living areas are in separate buildings. Each building has it's own dining room. I would not recommend it if you have both parents that need different care options.

My mother was here for 4 months and I have no complaints about the staff or the facilities... but the management not only lacks follow-thru, but at times short-staffs the residents... leaving one person to get 200 residents ready for a meal or bed. The management also fails to follow-thru with financially critical information if you are using Long-Term-Care insurance to help cover the cost of your stay. I finally had to rent my mother an apartment and hire a 24/7 caregiver because she was not getting the advertised level of care.

Cost more than expected, assisted living service less than expected. Mother only stayed one month.

I moved my brother here in March. Everything was going good until a new manager came to the facility June 1st. He was taken to the hospital emergency room in May which they thought was a stroke, but was a UTI. He was in the hospital/rehab for 20 days. After returning to Oswego Place the new manager decided that his care cost needed to be raised. She called me to say he would need a bed bath and that would be a little more. When I received the July bill, the cost had gone up $2133 per month. This amount was never discussed with me. This should not be allowed without prior notice. The contract I have says that 30 days notice will be given for increases. We have given 30 days notice that he will be moving.

What they could improve on would be the food, the housekeeping and the overall cleanliness of the facility. They are out of several foods all the time.

Be prepared to be there every day for at least the first two weeks. Working out the kinks takes time. Overall it is a place I would recommend. It was just an unnecessary rough start.

Lots of lots of stink bugs. Had to kill them all the time in the unit. No activities really for Christian community. Lots of alcoholic events. Not a lot of activities for really elderly people.

The manager lied to me about my mom using the f word (my mom has never used that word in her life), she would put on her call button and staff would take a half hour to respond (they were understaffed) there is no one to call after hours (the front door locks at 8:00 pm and is not staffed) the manager was defensive and rude (we filed formal complaints).

The food is not good. We have gone thru at least 5 chefs since last July when 7 staff all walked out on the same day it often takes 45 minutes to get your food most time deserts is only 3 choices of ice cream this place needs help we have gone though 3 or 4 head extractive in the last 5 months also. Programs they had when we signed up stopped when the staff left in July we miss them we run a lot of activity's our self no staff involved.

The director here promises the world and delivers NOTHING! The food is fair, however, a lot of times they run out of things and you have to have something else. The once a week maid service is just a joke. It is not a great place and they think since we are old we will just take what they dish out.

Difficulty in reaching facility director. Inexperienced caregivers and staff. Understaffed no activities director. Little family support. Have witnessed residents fall in the dining area even when staff was close by. Misplacing residents personal belongings such as hearing aids, glasses and clothing. Laundry service mixes up clothing.

The aides, medtechs, and [name removed], the nurse, were all great and we really appreciated their dedication and kindness. Our experience with directors and the rest of Spring Creek and Bonaventure management would be comical if it weren't such a serious situation. The level of incompetence across the board was staggering. They repeatedly failed to follow through on promises to fix things from accounting/billing, to maintenance, to properly following healthcare requirements. The food was absolutely terrible - at one point I asked the director if she ever ate the food there and she seemed surprised.

My Parents have been residents of Woodland for several months. They do not, and have never gotten the services such as housekeeping and transportation that they signed up for and pay for monthly. There is NO Housekeeping, they have not been able to keep a staff. The food could improve and they run out of basic items during meal times in the dining room daily. The facility is nice looking, but needs major cleaning.

New Director was rude & childish. Staff was not helpful about 75% of the time.

I don't think we knew the right questions to ask. If you can share some of these it could be helpful. No one is prepared to move their mother. How common is it to increase the monthly payment? How long has your staff been working for you? What is the turn over rate? How is your staff trained? Do you document the times you check on a person? On the positive, They have a lot of activities that people could participate in, but my mother didn't...she would get tired. She did enjoy the food. Overall I would not recommend them.

Many issues. I felt like I was doing most of the care and issues were not addressed. They had housekeeping issues as well. My mom was physically assaulted by another resident at Bonaventure and they didn't handle it as well as they could. A med tech was signing off meds that he never gave and eventually was fired after I was able to finally prove that my mom didn't receive them. I could go on and on. Just happy that I have found a safe place for my sweet mom.

The high turnover, and lack of communication between med techs regarding when changes were made to my mom's complex medication regiment and schedule. Also, delivering on promises made to my mom about coordinating and assigning a social worker and transportation needs. My mom has had to endure through potentially dangerous periods of going without medications because they were not refilled on time multiple times, for instance.

At this time I do NOT recommend silver creek Bonaventure It is not managed well, the food is horrible 90% of the time. They are on their 4th month without a shuttle driver. That is something that was to be provided for residents. I can't tell you how many activity directors they have had.

#1 - Many times, the staff would just come in to ask if I needed anything. One time it was at midnight, door was locked, no knock, just used their key. #2 - After our things were moved in by movers, I found a drawer in the bathroom with hair and some belongings as we as prescription drugs belonging to the prior person. Gave them the drugs, they said they would send someone up to clean, never did. #3 - Staff was always friendly. #4 - was only there a short time prior to being hospitalized for 57 days, then I moved to a different community. My husband was in memory care and came up with wearing women's clothing and losing some of his in the process. #5 - Administration did not return my calls or respond to emails. After messages left a second or third time, another member of staff called or emailed. #6 - food was okay, but they were usually out of something, i.e. coffee creamer, ham or bacon. #7 - I wasn't able to participate in activities as I was hospitalized almost the entire time we were renting there. #8 - It was not a horrible place, but if expecting whistles and bells it would never get there. All communities tell you to treat it like home, but you really can't. Each one is different, and I'm in my third community. So far, I truly liked [community name removed]. We left because I wanted to live with my husband in memory care and they don’t have the option. Husband passed two weeks ago so I'm independent living now.

Communication of expectations for family members, keeping memory care rooms clean and organized, staff not making assumptions without confirming. The memory care director was a nightmare to work with. She testified in court falsely.