Bonaventure

My father lived there last year for a few months. We were assured before he moved in that the food was "great". The food was typically disgusting. An example is being served a cold hot dog on a stale bun. The staff never addresses the dining situation despite daily complaints by their clients. My dad is not the complaining type but he wanted to move out of this depressing facility.

The place is awful

I would never recommend this community to anyone. After 3 years of living there we finally moved my father out. The overall care level is ok but the management is awful. They regularly have no idea what is going on, they dont communicate to each other and they dont communicate or respond to family. The attitude of the management staff is rude and unhelpful. The living in conditions my father was in I would never wish upon anyone and the staff just allows it. They dont raise concerns to family members for help or address anything. While the property offers some nice amenities and has a good exterior appearance once you've been there beyond a visit its not a great place to think of family members living in.

I would never recommend this community to anyone. After 3 years of living there we finally moved my father out. The overall care level is ok but the management is awful. They regularly have no idea what is going on, they dont communicate to each other and they dont communicate or respond to family. The attitude of the management staff is rude and unhelpful. The living in conditions my father was in I would never wish upon anyone and the staff just allows it. They dont raise concerns to family members for help or address anything. While the property offers some nice amenities and has a good exterior appearance once you've been there beyond a visit its not a great place to think of family members living in.

Not good. After receiving what was probably a false narrative about another interested party in a room we were interested in we started paying a month early and paid the community fee ensure we had a place to care for her. After their nurse made their care level review they assured me that they could take care of her. She was there for a very short time. We had to move her out after only a week or two after she fell and broke her arm as they took an hour sometimes to respond for help. They also then said their transport bus could not get her to her doctors appointments after we had specifically discussed where he was before signing. After further battles with them the receptionist finally drove her. The nurse there continuously pressed her to get her kids to drive her to the doctor and why can’t we do more for her. We pay them to do this we we work or not able to help her. They pressed me to sign and pay before they could do the care level evaluation. I was promised that if they could not care for her they would refund the money. After giving them money the nurse of course said she would be fine with them. When she was sick at the time of her arrival there and she could go down to get food. They would forget to bring her food or we very late and would bring her very bad food. They lied about their response times and when I asked for documentation in response time I was not called back as promised. It was then we decided she would not go back there after leaving the hospital In summary my mother left there with a broken arm and without $7k for being there less than 2 weeks. They do not have enough staff to give the care contracted. Also after leaving the hospital for broken arm the place was locked down with flu epidemic. So another reason we had to keep her in long term care at a Medicare recovery house and not put her back.

On [date removed] my mother was prescribed nebulizer treatment four times daily for her COPD. She had a bad cough and her O2 levels were in the low 80s. I called Bonaventure on the [date removed] to verify that she was getting the treatments. They said their pharmacy—Omnicare—had sent the medication, but not the actual nebulizer and had also failed to inform Bonaventure that they don’t supply nebulizers. Apparently, it wasn’t important enough at Bonaventure to track down a machine until I called them on the [date removed], nearly a week after the order. I asked them what they were going to do about it and they finally called the Doctors Clinic and got an order to Lincare for a nebulizer to be delivered to Bonaventure. I would think Bonaventure’s head nurse would have seen the order and done whatever it took to get a nebulizer without waiting nearly a week. I realize that staff people are busy, but COPD is very serious. When an order for medication is received, I expect everyone involved in my mother’s care to scramble to get it to her. They reassured me she “might get some today, or maybe tomorrow.” Whatever. This sort of thing went on and on at Bonaventure. If you care about your friend or family member, DO NOT send them into this hell.

My father has been at Bonnaventure for over 3 years. The longer he is there the more disgusted I am with this company and his care. They are in their 8th Director. There is ONE employee that has been there more than a year. I can never learn anyone’s name because they are not there long enough. Staff is not trained well. There is never enough so the residents are getting horrible care. Every issue I bring up I get lied to about what they say is being done! We as a family are very involved and can see what is and isn’t being done! Management (which changes every couple months) is very uncaring and rude when I voice concerns. And lie to me as well! Bonnaventure, YOUR JOBS NO MATTER WHAT ROLE ARE TO TAKE CARE IF YOUR ELDERLY RESIDENTS IN THEIR HOMES! Cost per month? WAY TO MUCH FOR THE LACK OF PROPER CARE!

The food is horrible, usually served cold and the vast majority of it is pre-processed/frozen. Salads are made with greens that should have been thrown out long ago, meat portions are horrifically small, even for seniors. Staff training is not something they pride themselves on. Staff turnover is the highest I have ever seen. Housekeeping is also atrocious. Read the other reviews for this place before considering it... Yelp, google, glassdoor. Look for Bonaventure reviews online. Very bad reputation.

Mom broke her hip while living there, her floor was concrete! Dr. says it's a very common way people break hips...! Having a master bath could've prevented that... My mom was happiest there, before the new management (they are all related! & don't care about the elderly!) fired Wanda, who was their best employee ever... Mom became miserable, after living there for only 2 yrs. & sadly, ended up dying there.

Please take my review seriously, as my mom and dad lived there for 7 years. I think I can speak with some authority regarding Cedar Ridge. Having had no experience at all with senior living facilities, we were extremely naïve about our expectations and that is the main reason they continued to live there for so long. The turn-over there in personnel was extreme and a frustration for my folks as they were constantly in chaos. I can only assume, it was hard to keep good employees under the kind of conditions they offer. The housekeeping was non existent and Mom and Dad were not capable of doing those chores themselves. They lived in a filthy dirty apartment for most of the time they were there. The senior management there were so shallow and phony. I never felt they had any interest in the residents and were only interested in their bottom line. After my dad passed away, they never took any time to check in on Mom or try to console her at a very difficult time. As for value.....they cater to the wealthy and continuously raised prices without any regard for the residents ability to pay. We have since moved Mom out of there and into another local senior living facility. The cost is a savings of over $700.00 a month. The food is better, excellent even, they offer snacks all day long, like fruit, sweets, beverages and are anxious to take requests. They check on her continuously and monitor her meds. They clean her room on a daily basis, make her bed, Change her linens once a week and do her laundry, fold iron and deliver back to her room. They keep her living area clean and her bathroom and kitchen area clean and sanitized. They offer her activities long with the encouragement to entice her to participate. The staff is wonderful, very kind and have been there for awhile and the senior management has been responsive and understanding of my Mom and her needs. I would never recommend Cedar Ridge to anyone. You need to look past the fancy furniture and meeting rooms to what goes on in the apartments of these lonely and forgotten seniors. A horrible experience!

After reading the reviews of Bonaventure of Lacey I cannot help but comment. My parents lived there in assisted living for almost a year. We too were taken in by the sales pitch and promises, which are the only thing giving Bonaventure a 4 star rating - the people who have only toured the place. If you read the other comments carefully, please note the lower ratings of the ones whose parents have actually lived there. It was not a safe environment for my parents. I had to constantly monitor them and make sure their needs were being met. The workers are generally caring, just grossly understaffed. They (sales) promised, as described, in another review, to escort them, help them and more. But they simply do not have the time. My Mother regained at least 30 percent of her mental faculties after moving out of there - and she has dementia. Seriously check out every aspect and make sure you have the time to visit and monitor on a daily basis if you are considering Bonaventure of Lacey for a loved one who is not independently functional.

I absolutely hate it and I can't believe I moved my loved one in there. They don't help her with her showers. They have lost multiple items. I feel there has been neglect, she has not been properly cared for.

Gibson Creek Retirement Cottage & Assisted Living was a horrible place. The ownership company and it's operations officer is worst [removed] When I moved her I moved her into a one bedroom unit and I was setting her up with medicaid but medicaid wont pay if they are in a one bedroom. The manager said it was fine and the family would just pay the difference between a studio and a one bedroom. Well, that turned out not to be the case and they had to move her into a studio. [removed] Her call light was under blankets to where she couldn't even get to it. The staff didn't even know she was in building when I called to check on her. They charged us for things they weren't provided. It was just a terrible experience. I would not recommend this facility.

I moved my parents into independent living when they first opened up in 2012. My mom started to decline and I had to move them into assisted and then memory care. Once they left their apartment in independent - everything went south. Staff was poorly trained and had very little patience with a difficult resident. They would choose to ignore rather than do their job. Housekeeping was atrocious - I found myself cleaning their apartment almost daily due to lack of service. They bill you by service - so if you want laundry done more than once a week - you pay for it. If you want a shower after an accident - you pay for it. [removed] My mom had Alzheimer's and was a difficult resident. They priced us out of there rather than provide the care and support she so desperately needed. I should have [removed] was just glad to be rid of them.

6-27-15, Saturday Today, I moved my mother out of the Bonaventure facility in Colorado Springs.We moved her in at the Grand Opening and had high expectations, were promised the world. Carlie was especially friendly. I should have known when none of my phone call were returned after giving a deposit that there would be a problem. But, the facility was nice and new, so we took the bate. Things started going bad real soon. They messed up my mother's long term care. It took me 6 months to get back on track, it was a nightmare. The food became horrible, the staff was cut in half. We finally after a year and a half, with no improvement, and n one able or willing to help us decided to move. From the moment I gave notice they started harassing my 80 year old mother. Her meds were always 3-4 hours late, if given at all. Many times she was given the wrong medications.They treated her with disdain at the dining room. [removed] has been especially cruel. Today [removed] refused to give my mother her medications. I had to call 911 at 12:00 PM for her 8:00 AM meds. When I told [removed] that I had called the police, she and another very unpleasant older woman who worked there asked me to leave the facility. I had even called her doctor [removed] and he phoned them 3 times and asked them to please give her her medications. The police arrived at 1:00PM. I could go on and on, but suffice to say, I cannot believe how we were treated, and I would not let these people take care of my pet fish let alone a loved one. Please don't be fooled by the new facilities, it is a bad, bad place to live. I have never been treated so rudely, and we never missed a payment at this facility. But, we were treated like trash. The way we were treated was criminal.

I would never advise seniors to approach this company without a family member advocate. They do not disclose and or complete or explain legal documents. When tragedy happens It only becomes about money. Please have attorney read all documents prior to signing paperwork. DO NOT GIVE ANY MONEY. Our family had to find a place for safety for both parents. They took advantage of vulnerability and would not return calls and was very unprofessional And disheartening. No condolences were offered by any staff when our family member passed . Inhuman. I would look around before deciding on this facility.

I am forwarding this on because of the complaints, lack of response and follow through on several basic issues from simply getting a television to work in their room to the [removed]in the dining room. My family is paying for services that they are not getting. 1) The meals are the biggest complaint. Our parents go to the dining room to eat and it takes nearly an hour to get their food from the time they order. When they do get it, it is cold, not what they ordered, or their food never shows up. This is unacceptable, particularly for people who depend on this service and are paying for it. Often, this lack of service interferes with doctor and therapist appointments that they will be late for. My parents end up not eating and going hungry. We wrote a letter to relay that this [removed] is unacceptable and there have been several follow up conversations. All of these receive the same response, “We’re working on it.” I did a search on reviews for Spring Creek (included below) and it looks like they have been [removed] their residents and “working on it” for two years now. 2) Basic television service is included in the cost of their room and theoretically we are paying for it. It has been 2 months since my parents moved in and there is still no TV. I have personally asked the onsite facilities to get their TV working and the response was "We have a bunch of old boxes up stairs I will see if I can get one working, they seem to break down a lot." So they brought a box by that doesn't work. This is unacceptable. 3) They were supposed to get an orientation on how the facility runs where things are etc. That took over a month and it was very brief. I guess if you are looking for a place to put your elderly family I would not suggest Spring creek. [removed]

My parents moved into Gibson Creek late last summer. The care there was barely sufficient on a good day, extraordinarily terrible on a bad one. I should have known - they had recently sent an RN from another Bonaventure facility in a corporate attempt to "clean the place up" as we were told. Unfortunately, we didn't know that until after they moved in. She stayed for three months and then left. Our initial service plan review occurred 8 days AFTER they moved in (should have been done prior to move in). My dad was being given medications that my family did not approve or know about. My dad actually asked my sister (who is a nurse and was doling out his medications in their apartment) if he should take hers or "theirs" and that someone was giving him pills at meal times. THAT is how we found out Gibson Creek had decided to administer his medication. Luckily he was on 99% vitamins so it wasn't a health risk at that time. BUT we should have moved him at that point - it never got better. They waited 45 minutes for the call lights to be answered at times and sometimes no one would show up at all. There were several occurrences where my parents needed to be ready to go to an appointment and the front desk was notified well in advance of the time (prior to actual day). These requests never went smoothly. He was getting pressure sores and they were supposed to turn him every two hours – which did not happen consistently either. The final straw was around 11am one morning when my dad (who is urine and bowel incontinent) hadn’t been checked or cleaned up since bedtime the night before (approx. 8pm). That is unacceptable. On the day my parents moved out, we asked that my dad be ready for medical transport early that morning as the movers themselves were arriving at 9. True to form, no staff member ever showed up that morning and my dad was still in bed when transport arrived to pick him up. The majority of the care-givers are great, but the facility was so understaffed that they didn't get to give the care they would have under normal circumstances. My biggest complaint is the administration. There were around five office managers in the four months we were there - as well as an influx of care givers and other staff. It was impossible to develop a relationship with anyone in the office – these are people who you should be able to trust with your parent’s well-being. We gave notice five weeks ago - I calculated out pro-rated numbers based on their lease termination policy and over five weeks later they are saying I still owe them hundreds of dollars but CANNOT show me any itemization whatsoever. This book keeping and policy handling is in line with the other administrative nightmares that occurred while we were there. There is just too much to type. GET EVERYTHING IN WRITING. When your parents are in their last few years (or in my case months) of their lives, we all want to be sure we are making the right decisions and providing the best possible environment for them - even if it does cost over $5500 per month. As a child and support system for them, by far the biggest mistake I ever made was moving them to Gibson Creek. The second was letting them stay...

I really didn't want to give Spring Creek a half a star but it wouldn't let me leave it blank. DO NOT MOVE A LOVED ON INTO SPRING CREEK IN BELLINGHAM! I just read the latest state report. Five citations were issued 10/18/14. They have been having med aides doing nurse's duties. Insufficient and untrained staff, leading to falls and medication errors. Lack of state background checks on employees. Lack of national background checks on employees. Many staff members lack certification requirements. I have a family member currently at Spring Creek and we are searching for other facilities. We were promised all sorts of wonderful things. We are lucky if our loved one isn't in dirty clothing, or soaked through with urine. Residents are often neglected due to low staff numbers. ********Stay far, far away!**********

I got my parent out of there! We were a charter family. In the beginning it was great! Then, employees who really cared about and loved the residents were let go. (ED, marketing, nurse ect.) They were replaced by an unqualified & incompetent administration who are apparently concerned with the bottom dollar and not the residents. The care giver / resident ratio is in question. We've heard there are several lawsuits pending. Residents were told that what they were promised in the past is no longer in effect. They cannot get billing straight and it's a fight each month.