Bonaventure

The director here promises the world and delivers NOTHING! The food is fair, however, a lot of times they run out of things and you have to have something else. The once a week maid service is just a joke. It is not a great place and they think since we are old we will just take what they dish out.

Difficulty in reaching facility director. Inexperienced caregivers and staff. Understaffed no activities director. Little family support. Have witnessed residents fall in the dining area even when staff was close by. Misplacing residents personal belongings such as hearing aids, glasses and clothing. Laundry service mixes up clothing.

The aides, medtechs, and [name removed], the nurse, were all great and we really appreciated their dedication and kindness. Our experience with directors and the rest of Spring Creek and Bonaventure management would be comical if it weren't such a serious situation. The level of incompetence across the board was staggering. They repeatedly failed to follow through on promises to fix things from accounting/billing, to maintenance, to properly following healthcare requirements. The food was absolutely terrible - at one point I asked the director if she ever ate the food there and she seemed surprised.

My Parents have been residents of Woodland for several months. They do not, and have never gotten the services such as housekeeping and transportation that they signed up for and pay for monthly. There is NO Housekeeping, they have not been able to keep a staff. The food could improve and they run out of basic items during meal times in the dining room daily. The facility is nice looking, but needs major cleaning.

New Director was rude & childish. Staff was not helpful about 75% of the time.

I don't think we knew the right questions to ask. If you can share some of these it could be helpful. No one is prepared to move their mother. How common is it to increase the monthly payment? How long has your staff been working for you? What is the turn over rate? How is your staff trained? Do you document the times you check on a person? On the positive, They have a lot of activities that people could participate in, but my mother didn't...she would get tired. She did enjoy the food. Overall I would not recommend them.

Many issues. I felt like I was doing most of the care and issues were not addressed. They had housekeeping issues as well. My mom was physically assaulted by another resident at Bonaventure and they didn't handle it as well as they could. A med tech was signing off meds that he never gave and eventually was fired after I was able to finally prove that my mom didn't receive them. I could go on and on. Just happy that I have found a safe place for my sweet mom.

The high turnover, and lack of communication between med techs regarding when changes were made to my mom's complex medication regiment and schedule. Also, delivering on promises made to my mom about coordinating and assigning a social worker and transportation needs. My mom has had to endure through potentially dangerous periods of going without medications because they were not refilled on time multiple times, for instance.

At this time I do NOT recommend silver creek Bonaventure It is not managed well, the food is horrible 90% of the time. They are on their 4th month without a shuttle driver. That is something that was to be provided for residents. I can't tell you how many activity directors they have had.

#1 - Many times, the staff would just come in to ask if I needed anything. One time it was at midnight, door was locked, no knock, just used their key. #2 - After our things were moved in by movers, I found a drawer in the bathroom with hair and some belongings as we as prescription drugs belonging to the prior person. Gave them the drugs, they said they would send someone up to clean, never did. #3 - Staff was always friendly. #4 - was only there a short time prior to being hospitalized for 57 days, then I moved to a different community. My husband was in memory care and came up with wearing women's clothing and losing some of his in the process. #5 - Administration did not return my calls or respond to emails. After messages left a second or third time, another member of staff called or emailed. #6 - food was okay, but they were usually out of something, i.e. coffee creamer, ham or bacon. #7 - I wasn't able to participate in activities as I was hospitalized almost the entire time we were renting there. #8 - It was not a horrible place, but if expecting whistles and bells it would never get there. All communities tell you to treat it like home, but you really can't. Each one is different, and I'm in my third community. So far, I truly liked [community name removed]. We left because I wanted to live with my husband in memory care and they don’t have the option. Husband passed two weeks ago so I'm independent living now.

Communication of expectations for family members, keeping memory care rooms clean and organized, staff not making assumptions without confirming. The memory care director was a nightmare to work with. She testified in court falsely.

So disappointed at how fast the turnover rate is for some employees here. They can’t keep an eye on their residents when needed and they don’t feed them delivery and healthy food. Over 1/2 the residents I have encountered have refused to eat, have to have a sandwich for almost every meal, or had to force themselves to eat the food that comes out of the kitchen. Residents are not getting what they pay for and are not being listened to when it comes to comments about such things. I am very disappointed in this

The staff truly was friendly. Unfortunately it didn't work for us, and we wanted it to. I'd encourage families to review the state website for any reports and/or complaints about any community they are considering.

It's ok for the basics but for the value/cost I'd continue to look elsewhere.

Food is bad. Staff turnover causes food servers and housekeeping to miss often. I hope other places are better but I'm got nothing but stories to compare to. Not sure I can really expect any to be better.

When my sister and I first walked in, we were met by I very rude and abrupt elderly woman at the front desk. From there we were shown around by a heavy set women that never smiled and it seemed very rehearsed. The facility itself looks rundown on the outside. It has dead plants everywhere and boxes in the front that were maybe a good idea at one point, but someone forgot about them. Our feeling was if they can’t even take care of plants, how are they going to take care of our mom. The prices are very high and overall, I didn’t leave us with a good feeling.

My sister died in [date removed] . She was never happy there but was also depressed about leaving her home. I visited her once this year in March. Some of the rates are my impressions.

Overall, I did not like getting run around to be able to speak to manager on site. Felt like I was being avoided. The cleaning was ok. [name removed] didn't let them in much. Staff was friendly enough. Quality of care is questionable- nurse (name removed) wasn't able to tell difference between anxiety and my mom not being able to breath because she had pneumonia and avian flu after one week there. I had her taken to hospital. She never came back obviously for those reasons. I would say meals were ok, never heard otherwise from her husband. No participation with the activities. Overall I am glad that someone could look after her husband but some other problems seen indicate that the site has other problems as well. Would not recommend the place

Bonnaventure has many facilities in US The Maple Valley Wa. Location is the newest in the Northwest, its a beautiful building that offers Independent, Assisted Living and Memory care living. They offer many amenities for active senior citizens. BEWARE if you want to transfer your loved ones to a Bonnaventure facility closer to you for care. As it appears they aren’t consistent throughout the company Maple Valley seems to want only a certain type of clientele and will deny a transfer for your loved ones from other Bonnaventure facilities. When you want to speak with the Regional Medical Director that makes the decisions, as to why your loved one can’t be at Maple Valley Bonnaventure but can be at another Bonnaventure, with the exact same medical issues, they will just completely blow you off and ignore your emails and calls

Overall I feel the IRIS is a nice place. It was recently renovated and under new mgmt. When you put a loved one in the hands of strangers you don't know what to expect. The fear that they won't care for them like a family member can. Well our 1.5 month experience was short. In that short period there was a big change in personell where there was a new director, new care staff etc and when dealing with elderly with alzheimers you would think that constancy is very important. If you can't have consistency it really affects the patients. There was lack of communication from old director to new director where information was not passed along. We still unresolved issues waiting for docs to be sent to our LTC policy so we can get reimbursed. We got reports from the director that my mother in law was doing well but reports from staff of high BP, crying fits etc. We moved my MIL closer so that we can keep a closer eye on her and check in on her more frequently.