Bonaventure

My experience is based on the memory care side. They give a very good tour, I will say that. The tour made me think we'd found the right place. Somehow they even managed to make the place not stink like pee when we were touring. Until we moved in and I saw what it was actually like. They claim to be fully staffed but that has not been my experience. Maybe they have enough staff that are on payroll, but that does not mean they're appropriately staffed on the floor for every shift. It takes forever for them to respond to the call buttons, which when I had my tour I asked about that and they told me they had a 2.5 minute response time. I have to help them change/dress my family member every time it's needed because she needs 2 people to do that and they never have 2 people available. But honestly I prefer to be the one to help because the staff seems to have very little training before being left on their own. We're paying a lot for all of the "extras" they say they do but I'm not seeing any of that. They're supposed to be feeding her because she's not able to feed herself but most of the caregivers don't. She's been there almost 3 months and I don't think they've ever maintained her finger nails/toe nails. Stuff goes missing out of her room because other residents take things and I never get them back. I have brought my concerns up to management and have not seen any of the improvements they promised.

We toured North Creek during our search for a Memory Care facility for our loved one. It was disorganized. The staff didn't know the residents. It didn't seem super clean. Our tour guide's appearance wasn't a great impression for an older age group of family members to be working with. I told them multiple times that it wasn't the right fit, but kept getting texts and calls from them anyway.

My father lived at Bonaventure Salmon Creek for 19 months until we had to move him to another facility because they were not honoring the care plan agreed upon. He was in assisted living and was supposed to be notified of meals and made sure he ate. He lost 12 pounds in about 9 weeks. He also fell and broke 2 ribs and had been complaing to caregivers about the pain and the family was never notified. He also cut himself enough shaving that we found the bathroom trash full of bloody tissue and again we were not notifed. We reported this to the Washington Department of Human Services and subsequently they werecited.

While better than some places in the Rogue Valley, need to have family or outside caregiver do additional personal hygiene support and monitor care. Some staff have experience and are trying to care for residents, but staff shortages mean care is inconsistent. This is specifically for the Memory Care unit, but I would suspect applies to Assisted Living as well.

Our experience has been awful since day 1 when our room was not ready when we were told it would be due to it needing new carpet. The temporary room they gave us had not been cleaned and no one showed up to clean it, so I had to do it myself so I could get my loved one moved it. When we moved into her actual room there were bugs on the wall, could not get Wi-Fi to work, could not get TVs to work with their cable, they did not provide an alert bracelet until we asked constantly for a week, the food is awful. They quarantined all residents to their rooms due to a Covid outbreak right after we moved in and they did not offer my loved one food for 24 hours due to them not being prepared for a quarantine and not paying attention to who did and did not get food. I had to take her food and talk to several people to get them to feed her. I could go on all day. Been there for a few months, all the above happened in the first 10 days.

We didn't care for the community due to the tour guide. In addition, there was a foul odor in the memory care unit.

Oswego Place felt very dark, I did not get a good impression from the facility. My tour guide also made a couple of political comments during the tour experience which I did not appreciate.

This was not a great experience for us. There was a lot of staff turnover and a lot of chaos for the residents, and family. I wouldn't recommend the community to others for their loved ones. The community used an agency staffing and it was hard to get to know the staff, because it was constantly changing. I wasn't comfortable having my loved one here. There was no internal communication with the staff and upper management, and we never knew which staff reported to who because there was no following through of finding answers for us. There were three meals a day served, and the residents had choices to choose from. The Executive Director and Marketing Director were trying really hard to make changes to the community, and they were responsive to the family's questions.

The staff is very friendly, except for the Executive Director. The community is clean. The activities for the residents are great! The response time to the call button requests from the staff could use some improvement. Also, there could be better medication management. The dining room food could use some improvement, and it would be nice to have better quantity management of food available for the residents.

Our family had an in person tour and Oswego Place was a No Way and we wanted to leave about 15 minutes in. We scheduled the tour and the person who was suppose to do it wasn't there so someone else gave the tour. She had no idea about cost and couldn't answer any general questions. We asked for a room with a view because the first room was level to the parking lot so they showed us another one that still wasn't good. One thing they did though was to follow up right away and see if we had any questions.

It was not a great tour experience. It did not seem family oriented.

It is more of an upscale apartment complex. They don't provide any care needs that my loved ones needed. It would be too large and too confusing for my loved ones.

Do no go there. The cost is horrendous. They are having issues maintaining staff, they are very disorganized. We were hit with an immediate rate change after being there. Their billing system was very difficult to follow. When we moved in the director had left, the new person replacing her was inexperienced. We relied on expertise and we didn't have it. It was a sad situation. We had one caregiver who provided wonderful care. It was a learning experience that cost us a lot of money. The property is large and aged. Not enough care staff for the amount of assisted living residents that were there.

I would tell others that the place is in chaos right now. They keep going through directors and cannot keep anybody in place. They have gone through even more chefs, the food started out ok when my loved one first moved in but has gone so far downhill. They still have not fixed their staffing problems. At times there may be 1-2 people serving the entire facility. Management is never around to talk to about what is going on. When I do voice complaints, no one calls back. We have been very disappointed in our experience.

They've been terrible. It started out good, but all of a sudden all of the staff that we liked disappeared, and no one will say anything about them. The people who administer medication still know what they're doing. But they can't keep staff there in general, and they're charging us for services they're not providing. I've discussed that with them, and they haven't changed anything. My loved one is very unhappy there.

It's a beautiful place, and if you are active, then you would probably fit in a lot better than someone who needs more assistance. It's clean, the people are nice, the food is good. They do offer a lot of activities, and that was one of the selling points. But they don't tell the residents when the activities are or encourage them to participate. They say they have an activities calendar, but I've not seen one yet. In my interactions with the staff, they come across as really friendly. They just don't follow upon things. The problem is the turnover rate is so great, and the staff aren't trained properly. The right hand doesn't seem to know what the left hand is doing, so they just don't follow through. We've had issues with lost laundry and meals not getting delivered - multiple meals in a day, to the point where you don't know if your loved ones are going to eat that day or not. I know how hard all of this is and the challenges these facilities are facing. But that doesn't make it less frustrating. I really believe it's a nice facility. But like everywhere else, they just have some staffing issues.

My loved one had a lot of difficulty with the administration team. My loved one felt that they weren't getting what they needed from the community and administration. The staff all walked out on one shift. The community as a whole was short staffed. The food wasn't cared for by my loved one or by me.

My mother and father moved to BV in 2014. The care they received started out well but gradually deteriorated. It might be an OK place for independent living, but they have really fallen down in assisted living. It got to the point where it did not feel safe. She moved out in June 2019 to a better and nicer place. She feels safe now and the food is better. BVs food was usually cold and grade B ingredients. First impressions are great at BV, but the facility is not maintained well. It’s a big corporation, so profit is their number one concern.

This facility is absolutely unacceptable. I had given them notice for my Mother to move out to go somewhere else and they actually [Removed] my mom out…on her birthday!!! When I went to go pick up her things, they didn’t even wash her soiled clothes and they even threw out all of her prescriptions that I paid for! There was a time where the staff forced my mom to take a shower and she didn’t want to and ended up biting the staff member. The facility has a very high turnover rate and I feel like they do not hire skilled assistants and that’s why the problem arose with my mom taking a shower. Also, when my mom first moved in she was in a private room and the toilet didn’t work. Since it didn’t work, she ended up taking the solid waste out of the toilet and hiding it in her room. After MONTHS of complaining, they finally fixed the issue. I would not recommend this community to anyone

My mother has been in this Facility for over 4 years in the Assisted Living. We have gone through a minimum of 6-8 directors of the facility as well as coordinator for Assisted Living. Their care givers are friendly but have little to no training, the rooms are dirty, maintenance has been horrible (carpet has never been shampooed in those 4 years). Communication is poor and follow through after talking with someone is rarely done the first time. Why don't we leave? - Convenience of the location. I am fortunate that I can be there on a weekly/2x weekly basis and take care of her finances, well being and medications. They have a beautiful facility that needs a good leader. Corporate needs to step up and pay their staff so they can keep quality help.