Bonaventure

My main concern with this community is that I do not think the staff is qualified for the positions they are in. They do have a lot of staffing turnover. My parents like the food. They offer a lot of activities and the activities director is trying to get them more involved. It is pretty clean, however I think the hallways could be vacuumed more often.

I toured this community for my mother and her needs. The tour went well, and this is a nice community. The community appeared to be well maintained. Everything looked nice and clean. The staff was kind and courteous. This is a nice community with friendly people.

The main issue I have is that they are short of staff. The facility itself is nice and clean. Overall it has been fine. It's working out because the facility is very close to where I live. That is why we chose this facility. It has been fine but the staff could use some improvement. They are friendly and kind but could use more employees. Other than that it is okay.

The staff that was there was warm and understanding,now with new members,we have been having some neglectful issues with my mother.They had a problem with"shower time",somehow she wasn't on the list a couple of times,which in turn,made a very bad impression.The current staff is not to my standards .They replaced the better ones,with staff that has no respect for the well being of my mother.Over all, when we first moved her in to the facility it was great! Now we want out!

I like the location, and the available services, like meals and transportation. The location is close to me, so it's easily accessible. That it's close to where I live, which was a major factor in my decision. They get one meal a day, and they've been happy with that. They have transportation to the store, and to church, which is nice, because they don't drive. They have exercise class, a walking club, birthday celebrations, and sometimes music in the lobby. They are always very pleasant, but their communication could use improvement. When I ask questions about different things, people don't always seem to know the answer, and they don't make a lot of effort to find out, such as "when does the payment come out of my account." A lot of turnover may help to account for the staff not always being well informed.

It was clean, friendly, and they care about my loved one – trying to get her to activities. The food is out of a can type food, cafeteria style food. This is the community that my loved one chose though and there are worse communities in the world.

I found that they don't live up to the sales pitch, they promise a lot and then it doesn't happen. They were supposed to escort them down to meals for the first few days, and no one ever came, if I hadn't been there she would have starved, she didn't know where to go. Nobody ever showed up with her medicine, in the assisted living side. Once we got to memory care there were two main problems. The communication among the staff, was not good. And they were understaffed. I liked all the people but I felt like the most important part for them, was the sales pitch and getting us in. You have to stay on them constantly, and not just here but with any place.

This facility is always short of staff. The Med-Techs are almost always late with meds-distribution. There should be more transportation available. Not all medical appointments can be scheduled for a Thursday.

Possibility

Has gone down hill in the last year. To many staff changes.

Paned windows, dogs ok. New, willing to work w/ me on cost.

It seems like whenever we asks a question to five different people we get five different answers so there seems to be little to no communication between anyone there so that could be improved. Also medicine for our loved one keeps getting changed or given without the families awareness so that could also be improved.

I was not impressed with this community. The assisted living and independent living areas are in separate buildings. Each building has it's own dining room. I would not recommend it if you have both parents that need different care options.

My mother was here for 4 months and I have no complaints about the staff or the facilities... but the management not only lacks follow-thru, but at times short-staffs the residents... leaving one person to get 200 residents ready for a meal or bed. The management also fails to follow-thru with financially critical information if you are using Long-Term-Care insurance to help cover the cost of your stay. I finally had to rent my mother an apartment and hire a 24/7 caregiver because she was not getting the advertised level of care.

Cost more than expected, assisted living service less than expected. Mother only stayed one month.

I moved my brother here in March. Everything was going good until a new manager came to the facility June 1st. He was taken to the hospital emergency room in May which they thought was a stroke, but was a UTI. He was in the hospital/rehab for 20 days. After returning to Oswego Place the new manager decided that his care cost needed to be raised. She called me to say he would need a bed bath and that would be a little more. When I received the July bill, the cost had gone up $2133 per month. This amount was never discussed with me. This should not be allowed without prior notice. The contract I have says that 30 days notice will be given for increases. We have given 30 days notice that he will be moving.

Be prepared to be there every day for at least the first two weeks. Working out the kinks takes time. Overall it is a place I would recommend. It was just an unnecessary rough start.

Lots of lots of stink bugs. Had to kill them all the time in the unit. No activities really for Christian community. Lots of alcoholic events. Not a lot of activities for really elderly people.

The manager lied to me about my mom using the f word (my mom has never used that word in her life), she would put on her call button and staff would take a half hour to respond (they were understaffed) there is no one to call after hours (the front door locks at 8:00 pm and is not staffed) the manager was defensive and rude (we filed formal complaints).

The food is not good. We have gone thru at least 5 chefs since last July when 7 staff all walked out on the same day it often takes 45 minutes to get your food most time deserts is only 3 choices of ice cream this place needs help we have gone though 3 or 4 head extractive in the last 5 months also. Programs they had when we signed up stopped when the staff left in July we miss them we run a lot of activity's our self no staff involved.