Bonaventure

My loved one was previously a resident at Bonaventure of Lacey Senior Living. The overall experience for us was not a good one. Based on our experience, I would not recommend Bonaventure of Lacey Senior Living to others.

The staff is very friendly but it seems they'll do their job and if you need anything else you have to be outgoing and make sure to ask them or it won't get done. They have a schedule but it's not kept like they're supposed to be movies but there's never anybody there and stuff like that just like there's no interest to do anything. They need to hire a different cook.

Shortly after my spouse and I moved into assisted living, I became extremely ill and was hospitalized for almost two months. Since no one was able to take care of my husband with dementia, they promptly put him in their memory care unit. For this, I am grateful. He likes it there and adjusted well so he is still there. In the original apartment that I rented, I found an extremely dirty drawer in the bathroom with a previous owner’s RX and brought it to the attention of management. They said they would take care of it right away, however after I came back from the hospital, the drawer was still untouched. Several times I sent emails with questions to the director, but no response until I resent the original a second time. We only ate a few meals there, but they were always out of something. First, it was ham (someone said they had been out for weeks), secondly they were out of coffee creamer. To our age group that drinks a lot of coffee, creamer is a must for some.

The staff is helpful and the food is what you would expect from a senior center that must take into account elder needs. The kitchen is suppose to accommodate diners 0700-1900, however there is not always someone available to prepare something. The dining rooms are nice and there is a place for people to eat outside on the patio. There are many great activities that are available for residents.

I think it is wonderful that a resident's dog can visit.Seemed caring, always well maintained, when they were asked if clothing and other items had been found, would look until found (only exception his coat has never found it's way back)

Bonaventure at Keizer Station is okay. My Mom moved in at the end of December. She wants to move back to her house at the end of February. Everything sounded great until she moved in and payed closed to $[removed]. The staff was not on the ball about her disability. The chow menu has little variety of food.

Underrated the quality of care low but love the care staff. They are severely overworked and probably underpaid. However, based on the experience we have had so far, we would recommend the community to other families

Medical staff including med techs and CNAs have high turnover rate and they present as inexperienced, condescending to the elderly residents, and careless when providing day to day medical care. I do not recommend this place to anyone with memory issues or requiring medication management. Dining experience is frustrating because the wait staff is poorly trained, there is high turnover, and residents wait 20 - 30 minutes to order then 20 - 30 minutes to get food and drinks.

My loved one is currently a resident at Woodland Retirement and Assisted Living and overall things have been good for her at this facility so far. The friendliness is great! The staff, cleanliness and activities have been good. The care services, food and value for cost are okay. Communication with the family is not good, there is a lack of communication with the family. However, overall I would recommend Woodland Retirement and Assisted Living to others.

More eyes on residents and help with residents. Some one to answer calls , check rooms for cleanliness, make sure there's toilet paper especially because some can get to bathroom but if no paper, issue with a mess. If people fall asleep sitting up keep an eye on them, falls can happen fast. Don't know how many people I've caught and brought attention to who might have fallen. Be aware of how many days they've been in same dirty clothes day and night, breaks my heart to see loved ones in same dirty clothes for days (underwear included).

I picked this community for my husband because he required a high level of assisted care and they had 2 RN's on staff to create a detailed plan of care and ability to assist with and monitor the care provided by staff. Despite staff shortages and turnover having the 2 RNs to ensure consistent care made all the difference. 'Included' Housekeeping for Assisted Living apartments was inconsistent and sometimes nonexistent. Dining room tables and carpet not always well cleaned between meals. Dining for Assisted Living was poorly serviced and the food grossly lacking in nutrition, preparation, taste, and variety. During the time my husband was there there was also a high turnover in the Executive Director position which undoubtedly impacted operations at all levels across all departments. That situation was poorly handled by Bonaventure. I was with my husband every day and not only witnessed a lot but heard comments and complaints from other residents. One of the positives was my husband's 1 bedroom apartment was nice with big windows and lots of light and space that accommodated his walker and wheelchair with an accessible bathroom and shower. I do have to add my husband passed away a year ago so I can only comment on our experience during that time. I can't speak to what it's like as of today. Maybe staffing and operational improvements have been made. Maybe not. If I had to look for a place today I would proceed with diligence in evaluating all aspects of Silver Creek.They didn't deliver on all they marketed but it was still charged for in the overall cost.

Based on the experience we have had so far with Silver Creek, they could improve on all areas. I went over to visit my brother and he had been sitting in crap for a couple of days. I almost turned them in to ombudsmen's office but my brother likes the place so I didn't

I give higher marks for independent living than assisted living. In assisted living, Staff has a high turnover rate, and lack of staff makes it hard to take care of assisted living residents in a timely manner. I would recommend Bonaventure of Salem, but with the reservations that I have outlined.

What we really like is the the close proximity to child's house, that is number 1, but the areas they could improve on would be communication, safety, and the food. Sadly, I don't think we would recommend this community to other families. The previous management/sales group has failed to live up to promises it made for my mom prior to her moving in. My mom was also hurt while on property, slipped on ice when walking outside. No signs, no attempt to remove the ice, no apology, and no checking in to see how my mom is recovering.

Overall experience is good and the building and lobby and dining rooms are quite impressive but not meriting the exorbitant fees. The executive director is cheerful and wants to be involved in everything - which is unnecessary and sometimes unwanted. She tends to be a hugger which I usually do after I know someone for more than 30 seconds! Boundaries need work! All staff is friendly and willing to help. Cleanliness is good. Quality of care is fairly good although the depth of knowledge about diagnoses could be better and communication between staff more complete or comprehensive. Food is good. However, Wait staff need longer orientation than one day! Especially if they are expected to work alone. Activities are fair. Wine tasting and happy hour are enjoyed by many. There could probably be more hands on with newcomers for the first month including introducing new folks to people willing to do be "guides" for a few weeks - taking newbies to meals, activities, introducing them to other residents, etc. we have had too many phone calls and having to go in to problem solve... I also think sales for caregiving needs to be more transparent and not a "flim flam".

As with everywhere they are short staffed. It can be challenging when it comes to assisted living and not getting the care in a timely manner. Quite a bit of turnover. The residents are wonderful and the place is beautiful. They do a good job at trying to keep it neat and clean.

There have been issues with many different things that management did work with us on. The last one was a financial issue that took a month to correct and they were not responsive. The aides are wonderful and treated my loved one very well. I'm not sure I would recommend them unless the resident was fully able to care for themselves.

It is concerning to me this facility does not provide monitoring for falls for its independent residents. If you are in assisted living you can get it but if you are independent you cannot. Most rooms do not have landlines so alert systems are not an option. People have laid on the floor all night [name removed] was found deceased a day later. I would think it is required to have an option for all residents.

Bonaventure was definitely not a good fit for my mom. It was too big and too fancy.

They need better housekeeping services and better communication with medication administrations. We picked this community, because of better rooms and size and my loved ones decision to move there.