Bonaventure

The staff are friendly. Rooms a very nice. Activities are planned, however there needs to be more introduction and walk through of how to take full advantage of amenities. For example, where to pickup schedules and how to request repairs. My mom and dad both have special diet needs and really have not been accommodated as advertised. This has been the biggest disappointment thus far. Lack of staffing in the dining room as well.

I have found mom's room dirty several times and lots of food left on the dining room floor from morning till evening. I found clothes piled up in her shower as well. I feel like they could do better at taking care of mom and making sure she doesn't fall especially when they're watching her. It would be nice if they cut it for mom because she has Parkinson's. I think it is pricey for the care that they're giving. I would like more updates on how my mom is doing. Seems like they're losing clothes all the time. There's been some falls that I've witnessed with staff in front of her where she fell off the chair right in front of them that could've been prevented.

The service staff lack training.

The staff and residents were great! I just had trouble with the quality and especially choice of food they served to high in carbs & calories. I made the move before I really needed to -- too much constant talk only about people leaving by ambulance to hospital and who is dying or died. I love the info A Place for Mom continues to send me. It is very helpful as I continue to age and will need assistance. Thank you.

We have had a lot of turnover in staff! The food has not been very good! The menu changes at the last minute! Hopefully with the change of leadership things will get better!

They have a very high staff turnover that impacts services. Apartment size is nice. Has space for washer and dryer which is a must have for us Location is very convenient for getting anywhere. Close to I205 & I5. Not a good walking area though.

Not enough staff it seems like, major staff turnover rate it appears as well. Overall it is good. I am sure all assisted livings are having staffing problems. Staff that is there is very friendly and helpful.

Place is ok still adjusting to food and the amount of space. I still think this was the best option for us. I selected Bonaventure since they offer Independent, Assisted and Care for mental issues. Other than that I would have opted for Revel.

Some of staff were outstanding. Food looked like it was leftovers from main dining room. If he requested anything (hot dog) they tried to accommodate him. He didn't really speak so it was hard for him. He didn't participate in activities. My husband wasn't very verbal so it was hard on staff. They did laundry and things did go missing. He was only there just over a month.

Beautiful building, so much potential. The staff is a mess. They have fired several employees I'm hoping it improves. I feel like they have a great sales team but once you move your loved one in the promises are not kept. Also, the sales team did a great job of talking the place up.

They have high turnover in staff. The food is mediocre to bad. The services promised/paid for are not consistently delivered (such as weekly housekeeping / sheets+towels) for those without in-unit laundry, there have been issues with common area machines not working for an extended period (they've been open less than 2 years). They are a lot of talk about the parties and food, with limited actual results. Here's an example: the food offered did not look appetizing - resident ordered a hot dog off of the static options - it was cold. Seriously, how hard is it to heat a hot dog? Often the wait staff are not trained well (turnover) and overwhelmed. Have left the dining area multiple times after sitting, ignored for 30+ minutes. The landscaping is not kept up, any standard HOA would fine people for this condition. Oh - and they WILL increase the price annually even though they are not delivering on what they promise. Good stuff** It is a new facility, conveniently located, the units themselves are built well with solid appliances. The residents are friendly.

As is many facilities, they are understaffed & high turn over. It is a beautiful facility tho & my mom seems to have finally settled in. I like that they send us pictures of her sometimes since I live far away.

They people are super nice but no one ever does what they say they will do. People amazing. Service and care not that great. The cleaning is not good. Food is not good and often runs out. Lots of carb options not enough protein options

It is near impossible to speak to the nursing department and administrators. The receptionist tells me "they're all busy," every time I ask to speak with any of them. I have had success with emailing the nursing department. I had to contact the corporate office to help me get through to an administrator at North Creek multiple times. It was a difficult and arduous process to transition from independent living to assisted living. The food is like hospital cafeteria food.

It is a community. Residents and resident families all look out for each other. However, family has to be present and involved to advocate for the residents. Care/ activities/ management is very inconsistent. Food is also very inconsistent.

Dining and food is major problem. Everything else is great.

Do not let them take over as your drug dispensary. If you need to return medication, don't depend on them getting that done. Drugs just go missing, with no accountability. I figure [name removed] lost about $[removed] in missing drugs. Who knows what happened...Then, he is suppose to get an emergency medical wristband, that was paid for and he never got one. After 8 months of nagging, I finally gave up. So the place is not perfect, but way better than most, so we are overall happy with most of our experience's.

This is a nice facility with friendly staff. They are probably best suited for independent living and memory care but it’s seems they are understaffed in the assisted living area. Pull cord wait times can be long. Food is good but not great. They do have some friendly caring staff but need more care givers. This may not be the place for someone needing a high level of care. The overall atmosphere is good and they do have some good things to offer.

In the beginning everyone and everything was bright and pleasant at Bonaventure. All of the residents were (and still are) very kind and friendly. The staff were amazing, [name removed] at the front desk, [name removed] one of the managers, [name removed] another manager and the activity director (can’t remember her name) were all fantastic! All of the residents and staff knew each other and greeted each other in a friendly/natural way. Recently it seems almost all of the original staff left or were let go and every position and office seems to have someone new. They seem ok but not nearly as friendly or welcoming as the previous staff. The residents that’s I’ve talked to about it seem very concerned with the change and miss the previous staff. Not sure what happened but so far it doesn’t feel like the atmosphere is improving.

We experienced quite a bit of turnaround in employees during our 3 months there so there was quite a bit of lack of communication. My mother in law was having a little trouble adjusting to memory care as she was used to living alone in her own home so it was quite a big adjustment for all of us. The IRIS was the closest place available at the time which is over 1.5 hrs away from us so we could not visit as often as we preferred. My mother in law had a long term care policy that was reimbursing us for the costs and we had a difficult time getting staff at the IRIS to submit the paper work to the insurance co in a timely manner. We also had issues deciphering their billing statements with charges / credits which did not make any sense. Other than that my mother in law seemed to finally adjust to being there and enjoyed some of the other residents there.