Bonaventure

Overall I feel the IRIS is a nice place. It was recently renovated and under new mgmt. When you put a loved one in the hands of strangers you don't know what to expect. The fear that they won't care for them like a family member can. Well our 1.5 month experience was short. In that short period there was a big change in personell where there was a new director, new care staff etc and when dealing with elderly with alzheimers you would think that constancy is very important. If you can't have consistency it really affects the patients. There was lack of communication from old director to new director where information was not passed along. We still unresolved issues waiting for docs to be sent to our LTC policy so we can get reimbursed. We got reports from the director that my mother in law was doing well but reports from staff of high BP, crying fits etc. We moved my MIL closer so that we can keep a closer eye on her and check in on her more frequently.

A few things to note. Staff at front desk, RN and not around after 7pm. If anything is needed you have to go find a caretaker which not always can help you. They are not 24/7. Make sure you get an assessment that is thorough. They say they can handle but then call you and say they can't.

After having Mom there for 2 years and most of the time being sent to the hospital, due to medication issues and continual UTI's. Decided to take her out. She's been doing much better, no hospital visits like she was having, meds controlled and no more UTI's. They touted activities, but most of the time was closed down, every now and then something would go on. Food was terrible at the end. There was floaties in the drinks like they weren't cleaning properly. The director stays all day in her office and never returns calls or emails. The under staff had to deal with all the complaints. Only good thing was an employee named [name removed], you could contact him 24-7 and always responded. They are understaffed and too expensive for the service provided. Sad for such a nice place to have unfriendly management.

From an Assisted Living standpoint, they did an intake assessment the evening that my dad came in and they did not follow through with the services that were requested during the intake that included help with showering and getting dressed. Housekeeping was a disaster. They often came later than the day that they were supposed to come in. One week, they did not come at all. They only did his laundry two times during the month that he was there after asking them multiple times to please do his sheets and towels. One of the times they did it, they put it in the machine and then forgot about it and we found his stuff sitting wet, on top of the machine in the laundry room. The food was over cooked under seasoned and the nightly specials were often something like pancakes or a cold sandwich. The front desk was very friendly, but that's about the only good thing I can say.

She got off to a very bad start and they didn't seem to like her. She was left alone all the time. I don't think they cared if she ate. I was there almost every day to help her. We have her Ina much better place now. [community name removed].

My experience is based on the memory care side. They give a very good tour, I will say that. The tour made me think we'd found the right place. Somehow they even managed to make the place not stink like pee when we were touring. Until we moved in and I saw what it was actually like. They claim to be fully staffed but that has not been my experience. Maybe they have enough staff that are on payroll, but that does not mean they're appropriately staffed on the floor for every shift. It takes forever for them to respond to the call buttons, which when I had my tour I asked about that and they told me they had a 2.5 minute response time. I have to help them change/dress my family member every time it's needed because she needs 2 people to do that and they never have 2 people available. But honestly I prefer to be the one to help because the staff seems to have very little training before being left on their own. We're paying a lot for all of the "extras" they say they do but I'm not seeing any of that. They're supposed to be feeding her because she's not able to feed herself but most of the caregivers don't. She's been there almost 3 months and I don't think they've ever maintained her finger nails/toe nails. Stuff goes missing out of her room because other residents take things and I never get them back. I have brought my concerns up to management and have not seen any of the improvements they promised.

We toured North Creek during our search for a Memory Care facility for our loved one. It was disorganized. The staff didn't know the residents. It didn't seem super clean. Our tour guide's appearance wasn't a great impression for an older age group of family members to be working with. I told them multiple times that it wasn't the right fit, but kept getting texts and calls from them anyway.

My father lived at Bonaventure Salmon Creek for 19 months until we had to move him to another facility because they were not honoring the care plan agreed upon. He was in assisted living and was supposed to be notified of meals and made sure he ate. He lost 12 pounds in about 9 weeks. He also fell and broke 2 ribs and had been complaing to caregivers about the pain and the family was never notified. He also cut himself enough shaving that we found the bathroom trash full of bloody tissue and again we were not notifed. We reported this to the Washington Department of Human Services and subsequently they werecited.

While better than some places in the Rogue Valley, need to have family or outside caregiver do additional personal hygiene support and monitor care. Some staff have experience and are trying to care for residents, but staff shortages mean care is inconsistent. This is specifically for the Memory Care unit, but I would suspect applies to Assisted Living as well.

Our experience has been awful since day 1 when our room was not ready when we were told it would be due to it needing new carpet. The temporary room they gave us had not been cleaned and no one showed up to clean it, so I had to do it myself so I could get my loved one moved it. When we moved into her actual room there were bugs on the wall, could not get Wi-Fi to work, could not get TVs to work with their cable, they did not provide an alert bracelet until we asked constantly for a week, the food is awful. They quarantined all residents to their rooms due to a Covid outbreak right after we moved in and they did not offer my loved one food for 24 hours due to them not being prepared for a quarantine and not paying attention to who did and did not get food. I had to take her food and talk to several people to get them to feed her. I could go on all day. Been there for a few months, all the above happened in the first 10 days.

We didn't care for the community due to the tour guide. In addition, there was a foul odor in the memory care unit.

Oswego Place felt very dark, I did not get a good impression from the facility. My tour guide also made a couple of political comments during the tour experience which I did not appreciate.

This was not a great experience for us. There was a lot of staff turnover and a lot of chaos for the residents, and family. I wouldn't recommend the community to others for their loved ones. The community used an agency staffing and it was hard to get to know the staff, because it was constantly changing. I wasn't comfortable having my loved one here. There was no internal communication with the staff and upper management, and we never knew which staff reported to who because there was no following through of finding answers for us. There were three meals a day served, and the residents had choices to choose from. The Executive Director and Marketing Director were trying really hard to make changes to the community, and they were responsive to the family's questions.

The staff is very friendly, except for the Executive Director. The community is clean. The activities for the residents are great! The response time to the call button requests from the staff could use some improvement. Also, there could be better medication management. The dining room food could use some improvement, and it would be nice to have better quantity management of food available for the residents.

Our family had an in person tour and Oswego Place was a No Way and we wanted to leave about 15 minutes in. We scheduled the tour and the person who was suppose to do it wasn't there so someone else gave the tour. She had no idea about cost and couldn't answer any general questions. We asked for a room with a view because the first room was level to the parking lot so they showed us another one that still wasn't good. One thing they did though was to follow up right away and see if we had any questions.

It was not a great tour experience. It did not seem family oriented.

It is more of an upscale apartment complex. They don't provide any care needs that my loved ones needed. It would be too large and too confusing for my loved ones.

Do no go there. The cost is horrendous. They are having issues maintaining staff, they are very disorganized. We were hit with an immediate rate change after being there. Their billing system was very difficult to follow. When we moved in the director had left, the new person replacing her was inexperienced. We relied on expertise and we didn't have it. It was a sad situation. We had one caregiver who provided wonderful care. It was a learning experience that cost us a lot of money. The property is large and aged. Not enough care staff for the amount of assisted living residents that were there.

I would tell others that the place is in chaos right now. They keep going through directors and cannot keep anybody in place. They have gone through even more chefs, the food started out ok when my loved one first moved in but has gone so far downhill. They still have not fixed their staffing problems. At times there may be 1-2 people serving the entire facility. Management is never around to talk to about what is going on. When I do voice complaints, no one calls back. We have been very disappointed in our experience.

They've been terrible. It started out good, but all of a sudden all of the staff that we liked disappeared, and no one will say anything about them. The people who administer medication still know what they're doing. But they can't keep staff there in general, and they're charging us for services they're not providing. I've discussed that with them, and they haven't changed anything. My loved one is very unhappy there.