Bonaventure

Nice but I feel it is more of an assisted living then an independent facility.

First visit. Nice greeting, eager to please and answer any ?'s. Studios are spacious, full size shower, fridge, bath basin & small kitchenette sink too. Three stories Two "sides" , no speakers/ announcements. No nursing section, no in-house therapists. Free shuttle to area Dr appts. Pea soup with the director, small gift bag! :-)

This facility is better than some of the others we toured seemed to be, but I'm still not sure I would recommend them. The food is pretty bland and they use a lot of sugar. The variety of food that we were promised just isn't there. Staff turnover rate is pretty high and the staff is not always reliable. We feel over sold and we're actually moving our loved one out of there. I will say, they were accommodating on short notice, which we appreciate. We needed a place fairly quickly and they helped make that possible. But we do feel oversold, especially on the attentiveness of the staff. My loved one doesn't always know how to advocate for himself, which makes it harder. The facility is pretty clean and they have a welcoming atmosphere. They do excel in that. Communication with the family has been good. I would recommend talking to other residents and staff and not just the tour guide, I feel like that definitely would have been helpful for us.

Management is what's keeping their scores down. The management and staff are separate in my ratings because the staff were hired from management and the staff are great. There's a lot of turnover and it shows. There's a lot of issues with management, like papers and so forth. They seem to be overwhelmed and short staffed. Support staff for management, as in their care team and those that are providing services within the facility like housekeeping and assistance, they are great and would receive a 5/5.

Overall we have had a good experience with Bonaventure Tri-Cities. We really like the atmosphere of the facility. They are short on nursing staff, they just need one more person and it would be great. There is no one on call overnight. Aside from that, the staff that are there works very hard and work well as a team to get things done. My mother in law loves it here and they really like her German Shepherd. She also loves the food as well. I would recommend them to others.

Since this is our first experience, we do not have anything to compare it to. My loved one has now settled in and formed some friendships and it is looking quite improved. The apartment sizes are great. The food is institutional and could use some improvement. We would recommend the facility overall.

I would recommend Silver Creek to others for their loved ones. The Executive Director goes out of her way to make sure everything is taken care of for the residents. She goes above and beyond. There are a lot of activities for the residents. The nursing staff could be improved upon.

The community cares. They are understaffed due to the pandemic. It can be hard to get a hold of the staff in the memory care unit. The only communication available is by phone. You can tell they really care about the residents.

I had some administrative issues with things not getting passed down to the right people. I was disappointed that I had done so much advanced planning to have everything set up before we got there. But when we arrived the room was not ready and it still had the previous residents' things in the room, none of her medications were set up. All the planning I did ahead of time was for nothing.They were not ready for her at all. The community looks nice and it is a good value.

My father was only here for one month of assisted living until he was able to move into a facility in our town. His level of care was very high and Olympic Place did a good job helping him. They were not always able to attend to him within their promised 5 minutes so that was frustrating; he had a couple falls while impatiently waiting. The facility was clean and nice, meals looked appetizing and nutritious, and most of the staff was friendly and helpful (it seemed that some of the younger caregivers weren't especially happy to be doing that work). They were organized with my dad's complicated medication schedules. The director and nurse were welcoming when we moved dad in.

Since my Mother-In-Law has moved in, there seems to be some confusion between a personal caregiver, and the facility’s staff members. She is paying for the highest care level they offer but, she isn’t receiving all of the services she needs. I’m not sure if that’s because of the caregiver, or because my Mother-In-Law doesn’t allow the staff members to do those things. Also, whenever I am visiting her, the staff members seem to be pleasant. However, her caregiver doesn’t get along with any of them. Until things get sorted out, I cannot recommend them.

My family member was here for respite care. I feel that the staff made a good effort over all, and I would say they were cooperative, helpful, and very accommodating. They were very kind to us. The place is clean, and he was well taken care of.

Overall, I was very satisfied with this property. I toured it on behalf of my mother, and I found it to be clean and tidy and the staff was helpful. However, my mother preferred another community we toured, so we ultimately did not choose Silver Creek

We had a very nice tour here and we had all our questions answered and got to see all around the community. The staff was very professional and friendly but we felt that it was a bit pricy for the amenities they offered.

I was in Riverton on a temporary, assisted-living basis, recovering from a surgery. I had previously been in a full-care nursing home but transferred here. Having experienced the level of care here and at the previous facility, I feel I have a reasonable basis to evaluate things. Overall I would rate Riverton at around 3 1/2 out of 5. The staff here seems to be a bit better than average in terms of their ability and intelligence. Most, but not all, of the staff here seem to be willing to help the residents, but there are those who don't really care that much. I suspect you find this difference at all care facilities. The percentage at RIverton (in my experience with the aides) is that the division here is roughly 70/30, with 70 percent of the staff really trying to be helpful, and 30 percent not caring. At the full-care nursing facility, the percentage was roughly 60/40. The difference is in little things. Some of the aides (when they bring in meals) will take the time to unwrap things and make sure you have everything handy. Others will just dump the plates and get out as fast as they can. The upper management here is gung ho good, but don't seem to have too much awareness of what actually is happening in the facility. This was also the case at my previous facility. Beyond your initial admission, you rarely interact with them unless some issue comes up and you bring it to their attention, or they have some issue that they bring up with you. The food here is certainly better than at my previous facility. I would rate it equal to a below-average coffee shop. As a final word, I would recommend you be very careful and read all of the fine print when you are getting admitted to such a place, and make sure that the facility is completely aware of all of your questions and needs. I caught several items that could have been a problem in terms of fees and services provided. If you are not up to dealing with detailed contract language, you need to have someone by your side who can deal with such things before anything is signed.

My husband and I have lived here ever since the doors have been open and we couldn't be happier. We love the homey feeling that Bonaventure provides. We love the safety that Bonaventure provides, as well as the fact that we don't have to own a home anymore! We LOVE Chloe the Executive Director at this building, we think the world of her and love that she is willing to help with any task no matter how big or small

The care is not the greatest. They have a younger staff of marginal caregivers. They do not offer call buttons the residents can wear they use pull cords. The food is decent if you are in the dining room. If you pay extra and have the food brought to your room it is usually cold. The community is clean. The maintenance could be a little better. I feel mom is safe here it is just not a top notch place.

She likes it at Silver Creek Retirement. She is happy there. She is a meticulous and particular about certain things but we are working through that. The food could be improved. I would like more fresh vegetables and fruit offered. I have eaten there before. She is out and about, not just in her room and I am happy about that. They are understaffed right now and mom has to be patient when needing help. Overall it has been a good experience.

The dining room needs to be more efficient. This is the one place they need to improve. Tables need to be wiped down between seating, hard to tell if place-sittings have been partially used. Servers try hard but often get the order incorrect.

Wish the food was better. It does have a nice variety but just not as good as I would like. The servers are good and friendly. The office staff are very good. It is clean. I feel out of place as most people need help roof some kind and we do not. Think we came a little to soon. I am not out going so hard to get acquainted.