Bonaventure

They have some cottages that a lot of couples use. They're right across from a grocery store but not real convenient as far as walking to things. There's a drug store but there's not really any shopping other that.

The activities are fun and numerous. I felt like the administration was super friendly and supportive when "selling" the place to us, but communication has decreased since.

Some of the staff don't try very hard and management don't seem to know what they're doing.

It's a nice facility but there is a lot of turnover with the staff. Several promises made while considering the place are suddenly unavailable once you move in. Do not let the fact that meals are included be a deciding factor in your choice. They go through cooks quickly, some better than others. We still buy a lot of food for my mom. Two positive things! It's a beautiful facility and they put a lot of thought into fun activities, outings, holiday celebrations etc.

Lots of activities posted daily but my parents have not participated. Said they aren't interested. Food is one of their biggest complaints though we have nothing to compare it too. Staff is great. Very helpful and friendly. Huge turnover in senior managers at facility. Also not great at follow-up. Apartment is darling. Not sure if staff actually are coming in weekly to clean. Facility in general is quite clean.

Be present with your loved one on a regular basis ... just to make sure your person is included in activities. Variety of activities is what stood out the most.

They do not offer a Diabetic meal plan. They do not separate Dementia tenants from the regular population. They do not monitor the front door, tenants can walk out without any questioning.

Residents that have obvious mental problems are allowed to rent apartments in the independent wing if there is no room in Assisted. They also don't seem to be able to enforce or don't want to enforce problems with resident's dogs that are often pooping and peeing in the common areas.

I think one thing you can put on for now is that: Being shorthanded has affected some aspects of the care at Bonaventure. There is a medical staff but no nurse, and I do not know what level of training they have had. We would rate the administration very low on returning calls when we have concerns or questions, and I feel like communication among the staff/caregivers is poor. That being said, virtually all of the caregivers we have encountered are patient, considerate and caring.

My mother's situation was out of the norm with having a very rushed two day move-in from a hospital stay, so on all accounts it was quite chaotic getting settled. The staff in memory care has been very friendly, seems competent - the memory care nurse is attentive and proficient. The food is adequate, and my mother is amply fed. The room is a decent sized one bedroom and was very clean on arrival - we're currently not using the small bedroom as it faces a busy street and quite noisy, so we use the main room as a complete living space. Initially, there were issues with communication, like receiving a move-in checklist and cleaning staff not being informed we were there. My biggest concern is the cost increase - I was told a broad range for care - we were put at the very top, and within six weeks' time it has increased by thousands. I fully expected it to go up as my mother has both Alzeimers and severe incontinence, so additional hygiene care is necessary, but to go up so much without notice has been concerning. It's average. Most of the chaos was due to the rushed move, and overall it's decent.

The management at Bonaventure assured me they could watch over me and they went over my insurance telling me I was covered. The medications were administered OK, but the Venclexta was missing for 2 weeks without telling me. I made one phone call and got them delivered the next day. This is an extremely vital medication that is linked to the chemotherapy. It has to be administered with the chemo. If it is messed, I was told a patient could die. The meals were just ok. My experience was not delightful. They failed to perform the most critical end of their operation.

My mother needed a higher level of care which with staffing issues to attend to her needs marginal food quality brought down the score significantly. Overall, the facility is nice with friendly staff if they're available and good amenities. We found the alternative with a adult family home far more beneficial.

The staff are friendly. Rooms a very nice. Activities are planned, however there needs to be more introduction and walk through of how to take full advantage of amenities. For example, where to pickup schedules and how to request repairs. My mom and dad both have special diet needs and really have not been accommodated as advertised. This has been the biggest disappointment thus far. Lack of staffing in the dining room as well.

I have found mom's room dirty several times and lots of food left on the dining room floor from morning till evening. I found clothes piled up in her shower as well. I feel like they could do better at taking care of mom and making sure she doesn't fall especially when they're watching her. It would be nice if they cut it for mom because she has Parkinson's. I think it is pricey for the care that they're giving. I would like more updates on how my mom is doing. Seems like they're losing clothes all the time. There's been some falls that I've witnessed with staff in front of her where she fell off the chair right in front of them that could've been prevented.

The service staff lack training.

The staff and residents were great! I just had trouble with the quality and especially choice of food they served to high in carbs & calories. I made the move before I really needed to -- too much constant talk only about people leaving by ambulance to hospital and who is dying or died. I love the info A Place for Mom continues to send me. It is very helpful as I continue to age and will need assistance. Thank you.

We have had a lot of turnover in staff! The food has not been very good! The menu changes at the last minute! Hopefully with the change of leadership things will get better!

They have a very high staff turnover that impacts services. Apartment size is nice. Has space for washer and dryer which is a must have for us Location is very convenient for getting anywhere. Close to I205 & I5. Not a good walking area though.

Not enough staff it seems like, major staff turnover rate it appears as well. Overall it is good. I am sure all assisted livings are having staffing problems. Staff that is there is very friendly and helpful.

Place is ok still adjusting to food and the amount of space. I still think this was the best option for us. I selected Bonaventure since they offer Independent, Assisted and Care for mental issues. Other than that I would have opted for Revel.