Bonaventure

If your elder needs hands on care, feeding, dressing, changing, moving, etc. this is not the place for you. Care staff very slow to respond to calls, and then they only marginally know what they are doing. Our elder had to be removed in less than three days. But it looks good on the outside.

We had an elderly couple in the Lacey center for about 6 months and their care was dismal. Frequently no one would come up to empty his catheter bag, he fell 6 times and was hospitalized each time with staples in his head. The management sells the place like crazy, but the care team is understaffed and under trained. HIPAA privacy violations every day, cross contamination with bloodborne pathogens, no gloves worn, etc... AVOID AT ALL COSTS, AND THE COSTS THERE ARE THROUGH THE ROOF. $13,000/MONTH WAS THE FEE THEY WERE CHARGED.

My parents never moved in. My dad was given keys and the apartment was never cleaned from the previous tenants. Many issues NOT resolved. Refund requested for first month rent has never been refunded. Plus they received deposit on top of that. Complaint filed.

i am leaving THIS PLACE. THERE IS NEVER ENOUGH FOOD. WAITSTAFF ROUTINELY SAY "WE'VE RUN OUT" OR THEY JUST EXCLUDE THE REQUESTED ITEM WHEN YOU ARE SERVED. EXECUTIVE BONUSES MUST BE TIED TO REDUCING FOOD BUDGET, EITHER WAY RESIDENTS ARE PAYING FOR FOOD THEY ARE NOT GETTING. TOILET HAS STOPPED UP 14 TIMES SINCE I'VE BEEN HERE A LITTLE OVER TWO MONTHS. BAD.

They increased monthly fees without proper notification since my wife was a wheelchair patient stating she .needing two to assist her in her daily care needs.YET...They dropped her twice requiring sutures on right leg...second fall fractured her hip resulting out of pocket medical charges of $1,400.00 plus ambulance charges, Later I found out that their nursing and therapy credentials where revoked...They lost many of her clothing... They lost her wedding band and a small finger ruby ring....Bathrooms were poorly cleaned....Structure, although plush, was like a penitentiary...Little therapy activity other than a large TV screen. Laundry was poorly structured...Clothes throwen in a heap in closet...Extremely disatisfied....

8 weeks later they are not refunding our deposit after we changed our minds about moving in as they promised to do. I would avoid dealing with this outfit.

This facility looks great on first observation, but don't be fooled. The staff has little or no experience caring for our beloved seniors, they are paid at minimum wage and are given little training. The nursing and medical aide assistance is lacking in training and experience as well. The family must be onsite, on a daily basis, to adequately monitor the quality of care that is being administered. Keep looking for a better equipped and more qualified assisted living center. Oswego Place would probably be fine for retirement level senior living.

If you want an unpleasant experience for your loved one, and complete frustration with their administration, then Maple Ridge is for you. My grandfather has been at Maple Ridge for over 4 years, and during that time we've had no less than 5 different administrators, and frustration with everything from medications being dispensed incorrectly, to poor food, to apathetic staff. It got so bad a couple years ago, that the residents took up a petition to deliver to the administrator demanding improvements in staffing and meals. It's too bad, as the location, building, and overall facility itself is great, but it's the overall management that just can't get their act together. If it were not for their location on Whidbey (my grandfather will not move off island) we'd have moved him several years ago.

My grandfather is a resident there in memory care and from the times I've been there, I'd say they need to have someone inspect how they do things! His meds found on the floor on multiple occasions, bathroom left soiled and disgusting, his clothes not changed/ bedding, and the horrid smell. I'm sure with the many residents they have, these are not the only problems going on there. This is the one on Boone Rd SE. It is not fair to the residents and their families to be treated this way and have nothing resolved after numoruous attempts to contact especially with how much they charge! HORRIBLE

I did not like this community at all. The place had a lot of smells. It was not clean. The caregivers that we saw did not even greet us or even speak to us. The food was not good either. This was just a bad tour all together.

My husband was there for 2.5 years. They never followed through with promised service improvements. The administration was very difficult to deal with. The food kept getting worse. Staff turnover was constant. There were never enough aides or techs and they were poorly trained. The outside and indoors looked beautiful, but underneath the shell- yuk. I finally decided that enough was enough and brought him home.

My sister and I were excited to have a lovely location for our 94 year old, recently widowed mom to live; however, as soon as we moved her into Oswego Place, our excitement changed to disappointment, irritation and disbelief. If Bonaventure's service is indicative of "retirement perfected" as it says on their website, then they have no idea how to meet the needs of their clientele. It took us about 2 months to get a nameplate for Mom's apartment and that was after we asked numerous times for it. Although our mom was supposed to get showers twice a week, it took them several weeks of hit & miss to get them scheduled. Caregivers are supposed to check in on the residents frequently - that doesn't happen consistently. Activities are minimal and it's not unusual for them to cancel an activity. Although activity calendars are supposed to be given out each month, they are late or non-existent. The facility was on lockdown for at least 5 days to deal with Norovirus in July. We were given minimal info & the residents had to stay in their rooms all day, even to eat. Turnover among management is high and trying to deal with the corporate office is impossible. They have never responded to my concerns even though I have contacted them. I'm so sorry for anyone who lives here, especially if they don't have someone advocating for them on a daily basis.

My mother has been there for a month or so. In that time, they have misplaced and not updated changes in her care plan three times. Had we not been there last night, we would not have realized she wasn't getting her evening tray. My mother has failed to thrive and progressively gotten worse since her admittance there. The sales manager was so nice before we moved her in. Now does not even acknowledge our presence. When asking my mother if she'd had dinner, the same woman hissed at me as she was walking by, that she had eaten. No hello. No acknowledgment. No anything. We feel we have made the worst decision placing her there. She is now in hospice and thus, will be receiving better care. My mother is not a numbers game, or a sales notch. She is our precious family member. We would move her, but we do not want to stress her anymore.

Two of my sisters and I visited this location. The location is great, and the facility is clean. The tour was not the best. We sat down to lunch first. We had the baked salmon with asparagus. First of all they were out of asparagus and the salmon was really dry. Which was okay because we did arrive to lunch late. The sales Rep was nice and personable but we found it odd that she did not ask anything about our mom. Every other place we went to knew her information and asked many questions. In fact I was looking forward to sharing the info with them so that we could focus our tour around her needs. I remember when I talked to her on the phone and she could not find the info. I thought no worries its a busy day for her. The things we did tell her went to the waste side because our sale rep was more interested in telling us about her and her issues which near the end of the tour I was getting a little irritated with. When asked a question she would justify her answers by telling us how terrible the other retirement centers were. I understand sharing the differences in your homes vs theirs but she was going a little too far. I think I may have asked if she had anything nice to say about them. I was pretty surprised when I asked her the price of the two bedrooms and she said they were pricey. I wasn’t sure if she was just assuming it would be pricey for my mom or just giving us her opinion. Even so as a sales rep why would you tell someone this. In addition she was not able to answer any questions about pricing, the time breakfast was served. She said things changed so much that she couldn’t keep up with it. Which was not a good feeling at all. If she could not answer a question she would tell us we would need to ask Nerissa these questions instead of getting the info for us. She talked more about herself and her attitude is not the best. She truly had something negative to say about every place we mentioned. No other community that we’ve visited did this. When we asked for comparison they would share why they were the better choice. I had to keep redirecting her to focus on the tour and why we were there. We also noted that she not once greeted the residents in the facility even when they walked by or came over to the table. I thought this to be odd. This is the type of interaction I would expect at a retirement home that has the sense of community and care she said they had. By the time we had an opportunity to talk with Nerrissa to get our questions answered we had all already decided that it was not a place for our mom. I’m truly hoping this was just an off day for Joy. I’m sure she is a wonderful person and has something great to offer but we just didn’t get it.

Since new Management came in the place ha really lost it's "WOW". All the wonderful, great staff that was so pleasant and happy were driven out, the place is quiet and deserted. No one is out and about anymore, everyone stays in their rooms. The Transportation is gone, the bands, chef prepared meals, dancing and fun outings are all gone. Please bring back what we all loved about Riverton. It's not a place I like to call home anymore.

Gibson creek was a nightmare. Document everything as they will "not remember" or staff attrition will conveniently disrupt any continuity for requests made prior to the transition. Just watch closely, should you decide to move your loved one here - particularly if they have higher level needs. Buyer beware is the best way to sum it up....

Two years of improper billing, poor food, sporadic care. This place is a revolving door of employees and you can't form a working relationship with any staff member before they disappear. My parent has been here 2 1/2 years. When we moved them in I had a bad feeling. I'm really sorry I didn't act on my instincts. It has drained us emotionally and physically trying to stay on top of the problems with this facility. If all care centers are like this one I'm afraid for all of us...especially the folks who have no one to advocate for them. (Hide)

Poor choice. They have been in non=compliance often.

They have mishandled serious situations. Very disappointed. Meals delivered hours late. Try 8:00pm. The time is different everyday. Not acceptable. Took 2 weeks to get med orders figured out by BV. Meanwhile my loved one did not have her blood pressure medicine for that duration from the day she moved in. They left her half undressed on night one. Left and said they would return soon. Hours later they returned. I know it's difficult to get good help but some of the issues were administrative. After my loved one fell they never contacted family. My Mom has poor hearing and didn't know what they said except that she asked staff call my brother. That should be routine for anyone who fell We never got a call and found out 2 days later. No staff or nurse examined her body after fall. The list goes on.

I would tell others not to bring their loved ones to this community. They treated my loved one badly. They only had 2 staff members for three floors. There was a lot of turnover and my loved one didn't get the assistance they needed after pressing the call button. They wouldn't clean the room of my loved one. The community didn't clean my loved one or their bed after . There were no activities. The food was not able to be chosen by my loved one due to health conditions. My loved one didn't get food for a few days because the staff didn't ask what my loved one wanted. We ended up feeding my loved one after a few days of not eating. The office staff wouldn't allow the family to follow up on the care that my loved one was not receiving. They kept cutting my family off when trying to ask questions and explain the situation, and then kicked them out.