Bonaventure

Not a place for your loved ones. Poor quality of care. Staff not trained properly. High turnover, management only care about your money. Meals are made on a low budget level, mostly rice and pasta based.

The administration was really horrific to work with. They were very passive aggressive with my Grandmother. They could work on behaving more professionally. My Grandmother never actually received any paper invoices via the mail... though, she tried to resolve this many times. I would assume this is some sort of book keeping error/process error? In person they would tell her how much she owed each month and she would then write a check to them onsite. Food was a big problem... my Grandfather was on a dysphagia pureed diet and they were just feeding him whatever they fed everyone else just cut up. Often the food was quite hard/difficult to chew, also was cold and was a definite aspiration risk. They were making no effort to accommodate his diet and yet charging my Grandmother extra for his diet... yet, not actually feeding him according to his orders. At one point he needed assistance with meals and they did not have the staff to accommodate this. They told us we would need to hire an outside agency for this. The outside agencies we could find wanted 4 hour minimum shifts and were booked a month in advance.. so it just wasn't practical for many reasons. Bonaventure advertised as being a memory care unit... but, then didn't have the staff to assist him with his needs. Needing assistance with meals is a common need for patients with Dementia. My Grandfather lost about 20lbs in the care of Bonaventure... he would have wasted away if we hadn't pulled him out and engaged in home care. Cleanliness: my Grandmother witnessed multiple weeks when his trash was not taken out for two weeks at a time. As well as the floor being sticky in his room... when your shoes stick to the ground it's generally a sign that the floor isn't clean. I personally witnessed my grandfather soiling himself in the restroom and the staff couldn't find gloves to protect themselves. The staff member that cleaned up my Grandfathers diarrhea that was on his clothes and the floor... did so with one glove. As a nurse, this was traumatic to witness to say the least. In their contract it stated that the residents were to receive 2 baths/showers per week. We got a call from a home health nurse that visited him who had high concern that he wasn't being bathed properly as he smelled and looked quite unkept. Lastly, I just need to mention. After my Grandfather moved out... the administration of the Salmon creek Bonaventure passive aggressively threatened my Grandma that if she left even one belonging in his room they would continue to charge her for the entire month under the assumption that he was coming back... despite receiving written notification of his move out 30days in advance. I have never seen my Grandmother so stressed in my life... she was often crying and deeply concerned about leaving the shower curtain in the room... under the assumption it was provided by the facility. FYI, they also do not provide a single personal care item including toilet paper... even though in their contract it stated that they provided personal care toiletries. The staff that actually cared for my a grandfather where really lovely, friendly and worked hard. I personally heard one denying her lunch break because she had too much work to do. They clearly were doing the best they could... but, were stretched thin. The problem with Bonaventure is clearly administration.

It was not a good experience it was disappointing and misrepresented

They can't keep any good staff and most of them have no medical background. I felt misled about the cost and the monthly tenant meetings always had a list of complaints that no one working there seemed to care about. I feel like they are a sinking ship and they are desperately trying to keep people from leaving.

The reviews are good online but since those reviews they have a whole new incompetent management team. From day one we were misinformed, numerous problems every day that never got solved, it is a horrible place to go. Severely understaffed and untrained care givers. It took a letter to the CEO of Bonaventure to get things rolling and then we left that place as soon as we could! We could go on and on and on of the issues we've had there, I'm telling you do not let anyone stay there. It is a bait and switch con job to get you there, sure it looks beautiful but looks were very deceiving. Can you imagine having your loved one stay there for 5 days with no phone, a broken heater that didn't get fixed for 8 days, the most unskilled caregivers and on and on and on.

I brought my mother here 7 months ago and from the very beginning it was a nightmare. no onboarding, no welcome, the room was not ready they didn't have her name in the computer so I had to hold on to her medicine for several days and administer it myself. Things progressively got worse: meds given by someone who didn't even know what they were, delayed medical attention by the ball being dropped for 2 days, never ever had her room cleaned weekly the food was horrible until about a month ago when I went to the regional manager. now they're being fed with the rest of the facility is being fed which should have been all along. Them doing her laundry is a joke. they ruined more than half of her clothes so I do it now and I can't get them to wash her sheets and towels even though it's included in the contract. I believe the rest of the facility is okay but Memory Care is broken and so far has not been fixed. I'm waiting for another facility to open up and will be moving my mother soon.

I moved out the place was not clean. The staff was always changing. Meals were not on time . One. Night I had no dinner. They said they lost the ticket. One hour after that they said they were out of food.

All so friendly and nice then I left [name removed]in Memory Care. Didn’t visit for a week as their suggestion was a couple of week for adjustment. Went after a week He Wa still on the same clothes, sick and shoes never removed, sat in chair to sleep not bed, no teeth brushed. He’d fallen and not called me. He was so traumatized as was I. Ankles swollen over top of shoes!!! I had paid extra for special care for him. It was awful. Took him out of there the 9th day. I reported them to all State agency’s and surprised your rating was 41/2 stars. State found no infractions after speaking to staff yea, residents Yea, and family members who never visit. AWFUL PLACE JUST LOOK NICE AND PUT ON A FRIENDLYFACE!

At first glance, the facility is beautiful and new. The sales team was friendly and accommodating. But that all changed once we moved into the facility. They immediately raised the price [fee removed] in the first month. They were grossly understaffed. We wound up doing basic things like laundry and linens as they were not being tended to. Packages were not being received or being stolen. It was all around a bad situation and I regret making the choice to move my mother to the facility

All ones! Presentation was great but help was not there. He fell in the night hit his head on the dresser and laid there calling for help for an hour. Sent to the hospital alone and no follow up. Called me in Mexico instead of daughter [name removed] who was the emergency contact. He came home with cellulitis on both legs which is life

There needs to be more bus van trips. The food was salty and unhealthy. I had to order a salad with my dinner and I think that a small green salad should be included with dinner. Less ice cream and more fresh fruit. Being a type 2 diabetic l didn't have too many choices.

This place was highly recommended to us. Going on tour of the place was fabulous and so many things promised. We put our dad there and he was able to walk, talk and pretty much care for himself. After 2 months, he was not able to walk, could barely speak, and had lost a lot of weight. He had bed sores, a very bad u.t.i., couldnt walk anymore and was only getting help to eat one meal a day. His roommate was stealing his personal belongings, and even got into my dads bed several times. I would not recommend this place to anyone. They tell you whatever you want to hear, but they dont follow through.

A nightmare from day 1. They were way understaffed and what staff they had was very inexperienced. Mother's care was so terrible we didn't leave leave her side during the day. We got her out of there as soon as we could

For the ones with a 1 I would really give them a -10 I moved my Mom after 4 months and many many issues. They are way under staffed. The food was awful tasting and when it was served it was cold. Sometimes the residents would wait an hour to get served or in my Moms case they forget several times to go get her and bring her to the dining room to eat. Isn't that what assisted living is all about....giving assistance. Her call button necklace didn't work most of the time and she fell and laid there for a 1/2 hr. Before they found her. She was bleeding and it got on the carpet. They said it would be cleaned but when we moved in march it still had not been cleaned. She fell on January 2nd. They also raised our rent by almost [amount removed] and couldn't tell me why. After I pushed for a month and they wanted to close their books but I wouldn't pay they figured out they didn't check a box.....it was the cost for getting my Mom who is in a wheelchair to the dining room. Again isn't that part of assisted living and the [amount removed] we were already paying! I had to tell them how much they owed us because they didn't tell us first it was raising. They couldn't even figure it out. When I'm asked about a reference I always tell people do not go to Bonaventure. After several discussions with the director and many emails outlining the problems with no resolutions, I found a much better place for my Mom and they actually take care of her and make her a priority.

Overall is a 1 - This is because of management promises that never happened and things in the unit that were never repaired- including main heater that never worked and toilet seat that was broken and dangerous to use. They were friendly but didn't do what they said they would. No orientation, no help with questions, no one-on-one time for a new 101 year old resident who needed help. The food was good but extra hassle to have in room and when mom missed serving time that ended at 5:30 she went hungry that night. No experience with the activities. We spent [fee removed] on furnishings, [fee removed] on membership fee + one month rent and she stayed exactly one week. They sent a refund check of [fee removed]

Beautiful facility. Buyer beware for Memory Care. Spent a month working with this facility. Knowing that they still did not have State approval for occupancy in Memory Care. Did my walk through, placed a deposit, them knowing the level of care my mom was, her Assessment completed at her current facility hoping to not burn bridges, approving the care plan, being asked to bring in her POA 2 hrs before Dallas the Executive Director called me to say she didn’t qualify. That nursing staff and medication administration was an issue. I’ve yet to be told on follow up exactly what happened, they refuse to communicate. A total bullet dodged! Only in the hopes to get her closer to me with where she is very well cared for. Check out reviews and you should be concerned. Staff does not enjoy working for them based on reviews.

We're having trouble with them, continuing to bill us even after she moved out. There are not enough staff at the facility, and it is not particularly clean. Their book-keeping is slow and incorrect from time to time. I do not recommend North Creek.

My dad, partly due to poor care by Bonaventure, ended up very sick with flu and pneumonia 2 weeks after moving in. He died [date removed]. Avoid this place! But other options can be. as bad or possibly worse. If you place a relative here, you will need to come every day to do care giving tasks and check on your relative. Bonaventure memory care of Medford is not a good place

Bonaventure would be okay for an elderly person who is independent, but not for those who require a higher level of care. They are not qualified to offer that. I would not recommend this facility for anything other than Independent Living.

On a scale of 1 to 10, I'd rate them zero. Horrible management and untrained staff. I found Mom on the ground at least 6 times in her few months there. Memory care was staffed by young people without training that were told they'd be mentored and they were not. The floor in my Moms room was so filthy and forever sticky that we went and bought a Swiffer and mopped every time we were there. Someone stole our mop after about a month. The med station was open and nobody was around. Anyone could have happened by a taken anything out of the open cart.