Bonaventure

This community looks very nice and a great place to live if you are planning to retire, but it is not a good place for assisted living. Silver Creek is very understaffed they only have 1 caregiver on the floor most of the time to take care of all of the residents there, sometimes they have 2 in the mornings but I have sat back and watched those ladies and they run around all day doing the job of 5. I moved my mom out after 1 month it was so bad. I hope families read this review and think twice before they go through the move in process. The management staff was very nice and helpful but that only goes so far. When it comes to my family I want the best and this is not what you'll get coming here.

This is a true account of incidents that occurred at Bonaventure and is in no way meant to disparage anyone involved but, to educate them and hope they do better to make Bonaventure meet its potential to be a really great place to live...Until then...On July 9th my mother was prescribed nebulizer treatment four times daily for her COPD. She had a bad cough and her O2 levels have been in the low 80s. I called Bonaventure on the 14th to verify that she was getting the treatments. They said their pharmacy—Omnicare—had sent the medication, but not the actual nebulizer and had also failed to inform Bonaventure that they don’t supply nebulizers. Apparently, it wasn’t important enough at Bonaventure to track down a machine until I called them on the 14th, nearly a week after the order. I asked them what they were going to do about it and they finally called the Doctors Clinic and got an order to Lincare for a nebulizer to be delivered to Bonaventure. I would think Bonaventure’s head nurse would have seen the order and done whatever it took to get a nebulizer without waiting nearly a week. I realize that staff people are busy, but COPD is very serious. When an order for medication is received, I expect everyone involved in my mother’s care to scramble to get it to her. They told me she “might get some today, or maybe tomorrow.” She missed several days of a medication she needed four times daily. To breathe. I expect this to be Priority One in the triage pecking order. On July 16th, she received her first nebulizer treatment, a full week after the order was given. On Thursday, July 31st, my mother’s prescription for Duoneb, administered by nebulizer four times daily, was discontinued and replaced by Dr. Prakash at Salem Pulmonary Associates with a Ventolin inhaler. The hand written order sent to Bonaventure was illegible, as per the cliché. On Monday, August 4th, I asked a Bonaventiure nurse if the Duoneb had in fact been replaced by the Ventolin. She said she didn’t think so, because no one at Bonaventure could read Dr. Prakash’ hand writing. They had had Thursday afternoon and all day Friday, plus the weekend, to call SPA and get the prescription clarified, but as of Monday at around 5PM, no one had done so. The nurse said she’d call him, but I did it myself in order to be certain it got done. There are other incidents and examples.

Where do I even start? We have been complaining about this facility ever since we moved my grandmother in. (Shame on us for not relocating her somewhere else). The facility is not clean They nickel and dime you for EVERYTHING!!! ( Apparently toilet paper is not included in room and board!) They are understaffed They do not provide one on one attention to the residents There is zero value I could go on and on but I basically want anyone interested in this facility to make sure they investigate it inside and out. In addition to paying the +$5000/month for my grandmother to stay there, we have a nurse who comes in to bathe her twice a week since Gibson Creek has clearly demonstrated they cannot be depended on. Clearly, it's time for us to move my grandmother to a place she deserves to be. One where she will be respected and engaged instead of being left to rot in her room or parked in front of a TV for hours upon hours.

The staff is very young and inexperienced. The training the staff has is extremely poor. I had lots of issues with everything from the director to medication to communication. They are not what they market at all. When we wanted to stay the last couple of days of our mother’s life they charge us $50 each and would only take cash. That just did not seem like a very professional deal. They tell you one thing and then switch it out and tell you another, but then do not follow through with either. I would not recommend this community to anyone.