Bonaventure

Overall, I was very satisfied with this property. I toured it on behalf of my mother, and I found it to be clean and tidy and the staff was helpful. However, my mother preferred another community we toured, so we ultimately did not choose Silver Creek

We had a very nice tour here and we had all our questions answered and got to see all around the community. The staff was very professional and friendly but we felt that it was a bit pricy for the amenities they offered.

I was in Riverton on a temporary, assisted-living basis, recovering from a surgery. I had previously been in a full-care nursing home but transferred here. Having experienced the level of care here and at the previous facility, I feel I have a reasonable basis to evaluate things. Overall I would rate Riverton at around 3 1/2 out of 5. The staff here seems to be a bit better than average in terms of their ability and intelligence. Most, but not all, of the staff here seem to be willing to help the residents, but there are those who don't really care that much. I suspect you find this difference at all care facilities. The percentage at RIverton (in my experience with the aides) is that the division here is roughly 70/30, with 70 percent of the staff really trying to be helpful, and 30 percent not caring. At the full-care nursing facility, the percentage was roughly 60/40. The difference is in little things. Some of the aides (when they bring in meals) will take the time to unwrap things and make sure you have everything handy. Others will just dump the plates and get out as fast as they can. The upper management here is gung ho good, but don't seem to have too much awareness of what actually is happening in the facility. This was also the case at my previous facility. Beyond your initial admission, you rarely interact with them unless some issue comes up and you bring it to their attention, or they have some issue that they bring up with you. The food here is certainly better than at my previous facility. I would rate it equal to a below-average coffee shop. As a final word, I would recommend you be very careful and read all of the fine print when you are getting admitted to such a place, and make sure that the facility is completely aware of all of your questions and needs. I caught several items that could have been a problem in terms of fees and services provided. If you are not up to dealing with detailed contract language, you need to have someone by your side who can deal with such things before anything is signed.

My husband and I have lived here ever since the doors have been open and we couldn't be happier. We love the homey feeling that Bonaventure provides. We love the safety that Bonaventure provides, as well as the fact that we don't have to own a home anymore! We LOVE Chloe the Executive Director at this building, we think the world of her and love that she is willing to help with any task no matter how big or small

The care is not the greatest. They have a younger staff of marginal caregivers. They do not offer call buttons the residents can wear they use pull cords. The food is decent if you are in the dining room. If you pay extra and have the food brought to your room it is usually cold. The community is clean. The maintenance could be a little better. I feel mom is safe here it is just not a top notch place.

She likes it at Silver Creek Retirement. She is happy there. She is a meticulous and particular about certain things but we are working through that. The food could be improved. I would like more fresh vegetables and fruit offered. I have eaten there before. She is out and about, not just in her room and I am happy about that. They are understaffed right now and mom has to be patient when needing help. Overall it has been a good experience.

The dining room needs to be more efficient. This is the one place they need to improve. Tables need to be wiped down between seating, hard to tell if place-sittings have been partially used. Servers try hard but often get the order incorrect.

Wish the food was better. It does have a nice variety but just not as good as I would like. The servers are good and friendly. The office staff are very good. It is clean. I feel out of place as most people need help roof some kind and we do not. Think we came a little to soon. I am not out going so hard to get acquainted.

Things are going pretty well so far, we don't really have any complaints. Everything is pretty clean, and the staff is friendly. It's working out so far, we are happy with it. The facility itself is nice looking and clean.

We decided on Spring Creek because we like the resort atmosphere rather than the old age home atmosphere. Because the last thing you want is to be reminded that you are in an old age home. The units are condo style - a bedroom, living room, huge bathroom, a walk- in closet and a kitchen sink with cabinets and condo size fridge. Other retirement homes just have a bedroom and a bathroom. The dining room is large with menus to choose from, and it is free style dining. The unit we picked is 400+ sq. ft. , monthly rent is $2790, which includes housekeeping, 3 meals + snacks, transportation to doctors and outings. in room telephone and cable. The only thing that I was not told in the beginning was that there is a $2000 one time admission fee. But I was told that most communities have that fee. My aunt moved into Spring Creek about 2 weeks ago, so far the services have been great, and the staffs seem quite friendly.

We moves mom into Olympic Place a little over a week ago. Things are going pretty good but it is certainly not perfect. Here are my concerns/ I am concerned with the Assisted Living Services fees. They have a scale of 1 to 5 service levels. When we first talked with the folks at Olympic Place, mom was going to be at level 1 (the minimum service level) which was somewhat expensive, but doable. After a couple days, they bumped her up to a level 2 then level 3 which brings the coast from $750 per month to $1600 per month. Which is not acceptable as I don't feel she needs these additional services and she frankly cannot afford it. I am still working with them/doctor/therapists to get her fees back down to a more reasonable level. Mom has complained that she is seated for meals at a table where no one talks. This might be because, they aren't able to or don't wish to. I don't know. I was original told that the management would try to get her at a table with people with similar interests. This is not happening apparently. I have asked the management to put mom at a table with more "lively" people. She isn't inclined to go to the dining room if the meals are an unpleasant/uncomfortable experience. They also have a Low Income Credit for folks who earn less than a specific income level. Other place advertise this feature, but I had to pursue this avenue as it was never mentioned until I broached the subject. Make certain you discuss this option. On the positive side, the place is VERY clean and the folks working there are very kind and helpful. The apartment is small, but very functional. It appears that there are plenty of activities for the resident to enjoy. The hard part in getting a new resident to get involved in the activities. Once the resident has been there for 4 years, they can continue living there even if they run out of funds and uses Medicaid. This was one of the main reasons that I selected Olympic Place. Some of the other facilities would kick her to the curb if she spent down all her assets. I have taken a very active role in her care and the transition. This is not the sort of place you just move mom in and leave. You need to be very proactive to insure what you originally negotiated is indeed what is being done.

They have some cottages that a lot of couples use. They're right across from a grocery store but not real convenient as far as walking to things. There's a drug store but there's not really any shopping other that.

In the beginning everyone and everything was bright and pleasant at Bonaventure. All of the residents were (and still are) very kind and friendly. The staff were amazing, [name removed] at the front desk, [name removed] one of the managers, [name removed] another manager and the activity director (can’t remember her name) were all fantastic! All of the residents and staff knew each other and greeted each other in a friendly/natural way. Recently it seems almost all of the original staff left or were let go and every position and office seems to have someone new. They seem ok but not nearly as friendly or welcoming as the previous staff. The residents that’s I’ve talked to about it seem very concerned with the change and miss the previous staff. Not sure what happened but so far it doesn’t feel like the atmosphere is improving.

We experienced quite a bit of turnaround in employees during our 3 months there so there was quite a bit of lack of communication. My mother in law was having a little trouble adjusting to memory care as she was used to living alone in her own home so it was quite a big adjustment for all of us. The IRIS was the closest place available at the time which is over 1.5 hrs away from us so we could not visit as often as we preferred. My mother in law had a long term care policy that was reimbursing us for the costs and we had a difficult time getting staff at the IRIS to submit the paper work to the insurance co in a timely manner. We also had issues deciphering their billing statements with charges / credits which did not make any sense. Other than that my mother in law seemed to finally adjust to being there and enjoyed some of the other residents there.

The med tech in memory care was AMAZING and made all the difference!! [name removed]! She was thorough and kind and always helpful. Unfortunately, there was a huge staff change and no nurse or management to help us. Even the front desk seemed a bit incompetent. I think we caught them at a bad time.

Communication with families is very poor. They do not initiate any communications. Have to force the communications which includes reaching out multiple times to get any response to questions or concerns. High management turnover. At this point I would not recommend them. Hopefully when they get a new facility director and new assisted living director (the 3rd in the 4 months my mom has been there) things will change but I am not holding my breath

Initially, the friendliness of the staff, a sense of community and engagement in the residents, the quality of the food, and responsiveness to questions all attracted us to Bonaventure of Salmon Creek. However, there has been significant staff turnover, and complete disorganization surrounding my mother's care and keeping track of how much and what she has paid for. Her first 3 weeks she had no house cleaning or laundry service, and she was left in control of her medications. She overdosed after Christmas, and they finally took control of her medications and modified her care, but, too little, too late.

Beautiful facility and Residents are Welcoming. Rooms are of good size with medical services for most, except for under staffed. Understaffed medical dispensary constantly training new staff with medication not always given on time or restocked from pharmacy that is located out of state. Assisted care staff assigned to room care are outstanding, work hard, friendly and care but due to being under staffed they need to help others on the team by working overtime. The food needs improvement. Breakfast is good, Lunch is like eating dinner heavy with gravies carbs and a vegetable or salad not a lot of lighter choices and if you have meals in your room you may not get what you ordered or condiments. Dinner resembles lunch. Management must be under staffed as well they are hard to meet with over concerns or get answers. Activities are plentiful and they love to involve the residents. There is 1 maintenance person for the facility who is kind and works hard and should have a support person to make repairs timely. They also have a person come in over the weekend to do Maintenance.

my place is clean along with the central areas but sometimes the hallways near outside doors need attention. ALL staff are fantastic. unfortunately my answer is suede by the people around me; the corporate office gets blamed for everything- terrible taste, method of preparation, running out of items; temperature of food; lack of variety; menus repeated; too much pasta, rice, breads, noodle, sauces, etc. and little protein; nutrition not balanced especially for those with health concerns, etc. Not bad in number but always have fattening food with them. have nothing to compare with but seems like not everyone pays the same for the same services Other -- safety is a concern especially on sidewalks; communications could be improved with an intro handout, emails, Responding to residents' questions and suggestions

Staff, in my opinion, wasn't very good. For the [removed] a month I was paying, I would have expected a higher level of care. The head nurse really didn't seem engaged, nor did the administrator. My mom gained 72 lbs in her stay, and ultimately died as a direct result of improper care( waiting 30 days to get her off the island for care that whidbey general couldn't provide).