Bonaventure

Staff, in my opinion, wasn't very good. For the [removed] a month I was paying, I would have expected a higher level of care. The head nurse really didn't seem engaged, nor did the administrator. My mom gained 72 lbs in her stay, and ultimately died as a direct result of improper care( waiting 30 days to get her off the island for care that whidbey general couldn't provide).

We love our loved ones unit but the cleanliness could use some improvement, and the food is not great but we thought it was really nice how they offered a Thanksgiving family lunch. They could also use more staffing to help the residents when they need assistance

I have had my own experiences with the staff & have witnessed how the Care Team gives each resident care & respect. Getting to know each person and their families in addition to their unique needs.

1. Resident intake is very ad-hoc. There were a number of things that are generally supposed to happen mostly around explanations of where things are and what's available. My dad was supposed to get a key fob to allow him to get in and out of the building after 7pm but a) wasn't given one, and b) didn't even know this was an option so was quite upset that he thought he was a prisoner after hours. 2. Maintenance is extremely understaffed. The directors claim that all maintenance requests should be addressed within 48 hours at the latest. My parents had a number of problems with their unit when they moved in and they hadn't been address a month later (and this was only after I had repeated badgered SC. One example was that their in-unit microwave was broken. This is the only kitchen appliance in the unit so fairly important. Eventually (~3 weeks), they replaced it with a different model that couldn't hang under the cabinet so took up ~2/3 of their available counter space. Their claim was that the model they normally use is no longer available. So I went online and ordered one (that model that no longer exists) and installed myself. 3. Accounting. This is pretty serious. Their account tracking (bills and payments) is a complete joke. There have been multiple times both where items show up on the bill without explanation and, when I go down to the office to ask, they can't give me an answer right away. I'm still (after > a week) waiting for an explanation of a [fee removed] charge. OTOH, there are line items I know we were supposed to pay that have never shown up. That's their penalty for being disorganized. ?? If it weren't for the fact that I've taken over all bill payment for my folks, these things would've just floated by. 3. Package tracking. My mom is on an assisted living plan that includes administering medication. My dad is not. A package arrived from his pharmacy and SC just lost it. He reordered the meds and, about a week later SC found the package. 4. Dining. Two problems here: Unlike most restaurants these days, there are no flags on the dining room menu indicating which items are (GF) (D) (V), etc. This is important for my mom (no wheat) and my dad (diabetic). When I asked the administration about that, they said, "huh, that's a good idea. we hadn't thought about that." Really? It was obvious to me within 10 seconds of opening the dining room menu and this is not my full-time job. The other problem is less severe and more subjective. The food is not great. I've eaten with them a number of times and have never been particularly impressed. My parents are the sort who would never complain about this kind of thing but they do hear from the other residents who do. 5. Emergency pull cord response. All the units have emergency pull cords in almost every room (2 of 3 in my parents' unit) but, in addition to emergencies, this is also the mechanism just to call for any sort of help you might want. You've spilled something and need help cleaning it up? Pull the cord. You need help finding your sweater? Pull the cord. You've fallen and hurt yourself? Crawl over and pull the cord. The obvious problem here is that the chronically understaffed floor team can't distinguish between emergencies and not. Response fatigue sets in and it's not uncommon to have to wait 10 minutes to get any sort of a response. There was a day when my dad was out for a walk and my mom fell in the bathroom and hurt herself. She pulled the cord and then sat and waited. My dad got back ~10 minutes later and the floor staff showed up a few minutes after that. These are all problems (some quite serious) but, that said, they are actually settling in pretty well and I think they'll end up happy there.

If we could give the overall rating a 3.5-4 we would. The interior/exterior is a 5 in terms of cleanliness., however the personal room upkeep is a 2. The staff are friendly even though management has some issues "keeping" good employees. They work hard for the residents. I give the meals a minus 1!! Loaded with sodium (unacceptable for assisted living). Horrible flavor, not even close to home cooked food. In fact, so bad, I drive 3 times a week to give them edible meals. My dad has lost 40 pounds since moving in. Completely due to the quality of the food sadly. I wish we got more for what we pay [removed] a month... Wow

After approximately 2 years at Bonaventure we moved my father-in-law out and back in with us. We received a move out bill at almost [fee removed] . They billed us [fee removed] to replace the carpet in 557 square foot 1 bedroom apartment. They also are billing us for late payments when the had direct deposits made from his account from the beginning. I believe that this is taking advantage of the elderly and will be pursuing that.

1. Adequate 2. Common areas nice 3. They are friendly 4. Care is an issue. They do not follow thru with making sure things are done per care requisites. 5. Admin staff do not follow through with requests nor return calls. 6. Food is okay. 7. Mom didn't participate so can't answer on this. 8. Value is ridiculous. They keep raising price to unreasonable costs. Found location that offers all amenities for a much lower cost. The price is not acceptable.

We felt on the front end we were well taken care of however the care my father in law received was not what was described to us: example we were told their assisted living residence were weighed every day to monitor sudden weight gain my FIL has congestive heart failure so this is critical. The weight checks were someone just asking him what his weight was. This was disappointing as they are relying on an 88 year old in cognitive decline. We had to ask to make sure his appointment was on the cleaning schedule he received no assistance in food choices for a low sodium diet as promised in our interview with them (it's worth noting this lead directly to hospitalization 3 weeks after he moved in and ultimately him never making a strong enough recovery to return. We were told he could ask for help from the servers who are often high school age. While meals were beautiful and well prepared the assistance with his diet was lacking. I am not sure I would recommend it for assisted living however for retirement living and memory care it seemed to be done well.

The facility is clean and neat, but the food is terrible, we would give that a -10. We would not recommend Bonaventure of Vancouver to other families. Food is a big deal for the elderly. She has had sandwiches with moldy bread, they have run out of items before all have been served. The meat is too chewy and could cause choking. Everything is buried in bad sauces. It's not even average, it's bad. If moving wasn't so hard I think she'd leave. She does like her apartment and gets food from the store to supplement her meals.

We left after a year because the management had a problem. The care staff had massive turn over and new care staff often did not have experience and the training was not uniform. My mom ended up in the ER at least twice because she wasn't getting showers. They weren't always following the care plan. Nursing staff and care staff were often outside agencies who also need constant training by the client.

Our experience has not been great so far. 1. We had the room rented for 3 weeks before we moved in yet TV cable box was not set up and Mom went 2 days with no TV and when she did get it no one took 10 minutes to show her how to use it and maybe write down a few favorite channel numbers for her. 2. Took 2 weeks to get phone number straightened out. 3. During tours we were led to believe there was a nurse on site 24 hrs. Maybe they didn't say it but implied it. 4. Our move in day was a nightmare. Front desk told us to park on the side and bring stuff through there which involved stairs. Would have been much easier to come thru the front door with no steps. No one offered the large carts there but later we found out they normally do. 5. We received no orientation packet or information at all until I went up and complained because this is all new to us and we could have really used some guidance. I could go on but I am about out of space.

Hi all we signed up my parents and they moved in to Bonaventure of Lacey on the [date removed] of this year. Everyone really called back and they were super great and super informative until they had actually been moved and after that no return phone calls no feedback no keeping us in the loop. No letting us know when assessments were made. What was going on it has been a really big disappointment from that angle. Mom and dad seem to be doing all right, but we really have no idea because feedback and keeping us in the loop has happened and that was one of the main things we were also concerned about.

Very friendly residents. Helpful staff. Food is not great. They have gone through 6 chefs since My parents have been there. They have a nationwide menu, and do not allow the chefs to deviate from it. So I think they have a super high turnover rate because the chefs get complaints and can't make changes and the corporate office is too cheap to pay people accordingly and give them the freedom to do what is best for their community. My parents are overall happy at the facility.

The staff they currently have is good, although more staff needs to be hired. The food and food service definitely need improvement, and they need to order and prepare enough for the entire Bonaventure community

Run like a large corporation. Employee behave like they're being micro-managed. Always short staffed and revolving door of personnel. Paying for parking but no spots has been assigned. Housekeeping hasn't happened (supposed to be weekly) Gossip is that they're in financial trouble.

When it comes to the activities, there is not enough activities in Assisted Living that aren't memory or brain focused, such as arts and crafts, gardening, flower arrangement, basic baking classes, daily physical activities, etc. For the value for cost it is a 4 overall. 5 if in assisted living and don't need much help or assistance.

There has been at least 4 or 5 changes of executive manager over 2 years and employee turnover is terrible. My mom doesn't participate much in the activities since she can't see well, the the food is kind of bland and when gets food service to her room it's usually Luke warm and 30 to 40 minutes after the cafeteria hours.

Bonaventure of Salmon creek is very clean. The staff are friendly, just don't do what they promise due to lack of staff. With the care services, there is minimal quality of care for those needing lots of assistance. Meals and dining ok,. The activities are N/A as our loved one did not have access. It started out being a pleasant experience until they were unable to give the assistance needed. It would be ok place for independent living, but not for those needing toileting and other assistance. They are not able to keep staff and staff at a level needed for the services they promise.

We were on the independent living side so the care services did not apply to us. We moved out several months ago. The staff changed to often and their was a lack of consistency which was a problem. Based on the experience we had with Bonaventure of Salmon Creek, we would not recommend this community to other families.

I am making this review on behalf of my 89 year old mother who lives at Bonaventure. She had been there 2.5 months. The most common complaint is the food. Cold food, running out of food alot, not enough water glasses. Food not being cooked all the way. The other is not enough activities on the weekends. Short staffed all the time. The front desk performs MANY duties that pulls her/him away from the desk. She also feels the complaints go to deaf ears as the food issue has been on going. She loves her apartment. She has made many friends and during the week she is very busy doing various activities or chatting with friends. The reason I give 3 stars is due to the on going food issues.