Bonaventure

Medford's Executive Director,[name removed], held my hand through the whole process, which entailed patience while I was petitioning for guardianship/conservator. She also informed us about a Bridge Loan to help pay for assisted living until we were able to sell their home. My questions are always welcome, and response time is good. Both my aunt and uncle are now in memory care, and the head of that department is also incredible!

We really like the Bonaventure at Keizer Station community itself and all the amenities they have, however at times our loved one does not get the services that we pay for and our provided due to staffing shortages. We do understand though that this is a universal issue amongst many communities. We do really like that anytime we have questions or concerns we are able to go to the upper management and they are very accessible.

The staff is very nice and friendly. They are also accommodating to the residents and their families. The community offers different activities like bingo, trivia, paint and sips, they do socials like celebrations for the veterans Oktoberfest and they have scavengers hunt and so many more activities for the residents to do to keep busy.

This has been a good experience for my loved one and family. The caregivers are very good. The value for the money was the most reasonable for meals and care; however, there are add-ons by the community. This is very clean community and always smell good. The meals are good as well. There are three meals a day served to the residents. Lunch is the biggest meal of the day and is usually a hot meal. Then dinner is a smaller hot meal. There are sometimes sandwiches or chicken pot pie served. The community always provides dessert with dinner as well.

This facility is really good. My parents have really settled in and are starting to feel like it's home. They're becoming comfortable here and that makes my family comfortable and tells us that they're being well cared for. The facility is, however, struggling with staffing shortages. Just like many others in the industry are. That has caused some issues, but we're working through them (ie: timely bathing and assistance, etc). The staff is friendly and has really taken the time to get to know my parents. They offer activities, but my parents haven't chosen to participate in them very much yet. Communication with the family is good and they're easy to get ahold of when we reach out. The front desk staff is excellent. They have tons of information available and are always helpful with tracking people down when we call and need to speak with someone specific. The food is good quality and variety. They've recently changed chefs and I haven't tried it since then, but have heard all good things. I would recommend them to friends and family.

I chose Bonaventure of Salmon Creek because of the quality of the caregivers. I think the most important thing about the whole facility is the way the caregivers treat the residents in the memory care facility. I would definitely recommend them to others looking.

I've made some good friends here and finally feeling settled in. Personally, I've had no problems or complaints. I'm very pleased with my apartment. Staffing has been an issue, turnover has been high. But I know that's everywhere right now, in every industry. The food is good quality and variety. They offer a daily special, which is a well balanced meal. Housekeeping overall is really good. The only concern I have is the laundry room, the floor needs cleaned. I would recommend them to family and friends.

The community seems to be understaffed. The care is adequate for my loved one. The staff communication with the family needs to be better, as the staff could be more proactive in the communication. The food taste could be improved. They seem to be flexible in making item for the residents. There are three meals a day served to the residents.

Bonaventure of Thornton was the only community that was able to accept our loved one at their current health state, the location was very convenient for our family and even though our loved one did not get a chance to participate in the activities from what we saw the activities were great. We do have a complaint with the billing - we had to pay extra once our loved one passed and we have received additional bills and we have had phone conversation and face to face conversations and we still can't get the issue resolved.

The food seems to vary on quantity and quality. Activities seem to be geared towards the female residents more than male residents. They could do better on the meals considering the monthly rate they charge.

Our family had an in person tour and it was a nice tour experience, the location was very close to our family which was great and all the staff we met with were nice.

We toured with Bonaventure of Tigard and had a pretty good experience. We did not choose this facility though because when we were walking around, we barely saw any staff or residents out and about.

It is a really nice community and the staff members are super friendly but there could be some improvements. Sometimes when you reach out to maintenance for some assistance whether its hanging something up or installation it may take awhile from someone to respond. The meals themselves are good but with the staffing struggle and supple change sometimes it can be a hit or miss.

I had a favorable impression after our tour at the Salmon Creek location. It was very similar and comparable to another Bonaventure location we chose, which was closer to our home.

The process of dealing with the sales person was great. I didn't feel pressured. He was very friendly and attentive and listened well to our needs. The general manager is amazing. I don't know how she does everything she does with a smile on her face despite the pressures of her job. It was really easy to move my loved one in. We used a moving company they recommended, and everything went smoothly. The staff is great. They're paying a lot of attention to her needs, especially hygiene. And housekeeping is ten times better than where she was previously. The food is institutional but edible. They have a lot of opportunities for activities. We had talked about getting her out of her apartment more, and they promised they would try. Some of the follow through on things we've asked for has been slow or we've had to ask twice, but she is well taken care of. If she needs something, all she has to do is pull the call string and they're there.

The staff has been wonderful and very helpful. We haven't been there super long, but they've been great. The only thing they could step up on is the food. It's usually cold, and for what you're paying, it's not on the same level as the other aspects of the community. (I understand they're probably shorthanded due to Covid.)

They provide the care that is needed at a reasonable cost at this community in a very clever fashion. They have activities like book clubs, music, themed weeks like cruise ship week and more for the residents to do to stay busy and active in the community. They always have a huge list if you want to be active you can be very involved.

The staff are very friendly. Everything was okay, and we didn't have any troubles.

It depends on your condition and needs. They don't seem to cater to any dietary restrictions. I really went in looking to stay there long-term, but I found a place that's so much better and so much cheaper. At Spring Creek, they did have a nice choice of apartments, and I got one with the storage I needed. They were clean and kept up, which was important to me. I was there for the apartment and the activities, and those were both good. Although I wish they had a swimming pool!