Bonaventure

Bonaventure of Thornton was the only community that was able to accept our loved one at their current health state, the location was very convenient for our family and even though our loved one did not get a chance to participate in the activities from what we saw the activities were great. We do have a complaint with the billing - we had to pay extra once our loved one passed and we have received additional bills and we have had phone conversation and face to face conversations and we still can't get the issue resolved.

The food seems to vary on quantity and quality. Activities seem to be geared towards the female residents more than male residents. They could do better on the meals considering the monthly rate they charge.

Our family had an in person tour and it was a nice tour experience, the location was very close to our family which was great and all the staff we met with were nice.

We toured with Bonaventure of Tigard and had a pretty good experience. We did not choose this facility though because when we were walking around, we barely saw any staff or residents out and about.

It is a really nice community and the staff members are super friendly but there could be some improvements. Sometimes when you reach out to maintenance for some assistance whether its hanging something up or installation it may take awhile from someone to respond. The meals themselves are good but with the staffing struggle and supple change sometimes it can be a hit or miss.

I had a favorable impression after our tour at the Salmon Creek location. It was very similar and comparable to another Bonaventure location we chose, which was closer to our home.

The process of dealing with the sales person was great. I didn't feel pressured. He was very friendly and attentive and listened well to our needs. The general manager is amazing. I don't know how she does everything she does with a smile on her face despite the pressures of her job. It was really easy to move my loved one in. We used a moving company they recommended, and everything went smoothly. The staff is great. They're paying a lot of attention to her needs, especially hygiene. And housekeeping is ten times better than where she was previously. The food is institutional but edible. They have a lot of opportunities for activities. We had talked about getting her out of her apartment more, and they promised they would try. Some of the follow through on things we've asked for has been slow or we've had to ask twice, but she is well taken care of. If she needs something, all she has to do is pull the call string and they're there.

The staff has been wonderful and very helpful. We haven't been there super long, but they've been great. The only thing they could step up on is the food. It's usually cold, and for what you're paying, it's not on the same level as the other aspects of the community. (I understand they're probably shorthanded due to Covid.)

They provide the care that is needed at a reasonable cost at this community in a very clever fashion. They have activities like book clubs, music, themed weeks like cruise ship week and more for the residents to do to stay busy and active in the community. They always have a huge list if you want to be active you can be very involved.

The staff are very friendly. Everything was okay, and we didn't have any troubles.

It depends on your condition and needs. They don't seem to cater to any dietary restrictions. I really went in looking to stay there long-term, but I found a place that's so much better and so much cheaper. At Spring Creek, they did have a nice choice of apartments, and I got one with the storage I needed. They were clean and kept up, which was important to me. I was there for the apartment and the activities, and those were both good. Although I wish they had a swimming pool!

The people we worked with were very friendly and helpful and we would recommend to others. The improvement areas however could be with hiring on more staff. Due to the staffing shortages it contributed to some issues we had with our loved one being there.

I put myself in this community and there were so many things that I could not do at home that they are doing for me here now.

This is a very convenient location for the family to visit our loved one. They have friendly staff. The staff are very easily accessible if the family has questions or concerns about our loved one. Some of the activities are arts and crafts, social hour, games, exercise and more for the residents to participate in.

The food has been a real challenge. The residents collectively feel the quality is poor and brought it up to management, so hopefully they address the issue. I think they're trying to mind dietary restrictions for seniors, but the residents find the food lacking in taste, everything is overcooked, meals are served cold, etc. I also think they have staffing challenges, like everybody does right now with Covid and the current work environment. Some of the staff there are fantastic. Some of them are just grumpy. I think their shuttle service is excellent though. They do a good job getting my loved one out to the store, and [name removed] who runs the service is great.

It's been a good experience. My mom likes it there. The people are friendly. And that's what matters the most. We have had some accounting/billing issues. I feel they aren't really efficient when it comes to getting bills to the responsible party, and I wish they would use email or fax even. All places have their own issues though, and they've been good overall.

my loved ones experience has been good; but along with all the other communities Bonaventure is having issues with staffing retention. the lack of staff has directly effected the level of care my loved one is receiving, as I'm sure it would be much better if they were fully staffed. I would encourage others to look around and visit several places to see how they all compare.

Avoid the community.

The executive director at North Creek is absolutely fabulous, and based on our experience so far we would recommend this community to others families.