Bonaventure

I like that the staff is very accessible and friendly. The food is generally pretty poor and luckily mom has a kitchen so she can do some of her own cooking. However, we still have to pay full price for all meals. Staff turnover is an issue but where is it no an issue these days.

They have gone through 4 activity coordinators over the past year. Activities are canceled spontaneously with no notice. The food is very slow to be served and mediocre at best. They frequently run out of common items, such as bread. The wait can be as long as an hour to order a meal. Dinner is served at 4:30, which is much too early. Also, I want you to know how impressed we are with "A place for Mom." [name removed] was a huge help and a great support person for us last year

The Sales mgr (at the time) sold me on this place. The amenities down to their friendliness. They came through 90% of their promises. 10% shy because the place wasn’t thoroughly cleaned as promised. As of cleaning, to this day, I think my brother hasn’t been on a regular cleaning .., he moved in 4 months ago. After a month I had to chase down my sales person to remind them of the cleaning service offered. The office personnel keeps changing… and because of that, I feel the residents are getting lost in the shuffle. That’s my opinion…. Wish your company had more choices of homes to choose from.

Staff are friendly and attentive to their residents. Apartments are being remodeled with updated appliances, flooring and paint. There are several daily activities for the residents to participate in if they choose to. The campus is property is very clean and the j on landscaping and buildings are kept nice.

The staff here at Bonaventure have been very kind to me. There are lots of activities. it was challenging to have to move out of my apartment, I don’t regret it at all. They have retirement, assisted-living, and memory care. So if I become ill, I can get the help I need right in my own apartment. I’m enjoying meeting new people. And I try to make others feel at home. My only challenge right now is the food which is not very good. I’m doing most of my own cooking which I like to do anyway.

Staff are friendly and appropriately responsive to medical issue when she fell in the dining room. Overall it is clean and grounds are well kept. The one bedroom in the assisted living side is spacious and provides ample room for visitors to sit with resident. We can come to visit and have a meal (for a few) with her.

The facility and apartments are very nice and updated. The administration are very friendly and respond quickly. So if a person is independent and requires little care, this is a good place. The activities on the calendar do not always happen. The breakdown is information getting to the aids that actually care for the residents and follow to make sure the care is actually happening. We left because my dad needed more care. We felt that he wasn't getting the care we were paying for.

I think Spring Creek is a good place, and I would use them again. I have recommended them to others. They served sandwiches for dinner. The activities were available, I think they could have encouraged my husband to participate more. The only people enjoying the activities were people able to join in without encouragement . This is memory care and not everyone there was capable of deciding to join.

So far it has been a good experience. I would recommend to others.

My rent for 2 bedroom apartment is going from[removed]. I am not happy about that. Almost 400 a month increase. We are short staffed on kitchen and servers frequently. But staff is friendly and most residents are friendly too. I would like to see a weekly church service available. We had a once a month pastor come in, but now he is not coming. It is sad as many here cannot drive any more and don't care for just watching a service on line. We have a bus and Bonaventure advertised having transportation to local churches but it doesn't happen. We're oftentimes short of a bus driver. That is also difficult for those with doctor appointments. We have meetings to address problems but the solutions are limited. I am sorry to report anything negative but it is happening. I really like Bonaventure on the whole. I like my apartment. Our housekeeping staff are great. Our chef is excellent when he is here. It's just the substitute cooks that appear to not be trained very well. The kitchen and dining room staffing problems I hear are happening at other facilities too. I guess it is hard to keep staff when wages are low or hours are only part time.

Very friendly. Seems like they are short staffed. Great value for the money compared to others. Great location as well.

Silver Creek was wonderful. Unfortunately my mother stay did not work out with them. She's actually staying in there sister facility of theirs. They we're very helpful. They made the transition for her, very smooth and myself as I live out of state they were very accommodating to me and my mother. I wish she could've stayed there, but unfortunately, under the circumstances of dementia, she was moved to memory care, Bonaventure Lacey.

A lot of turnover in nursing staff. One nurse that was less friendly and helpful left facility but then returned. General staff turnover was high. New director not as friendly and helpful as previous.

My loved one is currently a resident at Bonaventure of Thornton and the overall experience has been good so far. The cleanliness, friendliness and staff have been great. The only disappointment is the lack of staff and the high turnover of staff. Also, promises made before signing are not always met.

The overall experience we have had with Bonaventure has been good. We have had a bit of trouble getting some things done. For instance our air conditioner isn't working well and we have had some delays in getting it corrected. Everything seems clean but we have had dirty utensils a few times. The staff have all been very friendly and helpful! We haven't needed any care so I really don't think I can rate this. We have been impressed with the quality of cooking and meals here. Although I am very disappointed that they have no gluten free options for me. There are some things that are naturally gluten free I can eat but many of the meals are out for me. I think I will get pretty tired of eating the same things over and over again. The dining experience is fantastic and the people that do the serving are very impressive! We haven't had a chance to participate in any activities yet since we haven't gotten totally moved in yet. I am looking forward to participating in many activities when we get settled. Value for cost - I am not sure about this yet. We are still paying a house payment and all of the utilities plus the cost of Bonaventure. I feel that Bonaventure is a little high priced but hopefully we will get a lot for our money when we get there for good.

Staff at the top 3 positions turns over often. Other staff are friendly and efficient. Facility is attractive, clean and maintained. They need more options on meals, more seasoning, lunch is the big meal, dinner is lighter, flip this would be better.

Everyone was so great. An overall outstanding experience. Staff are kind and helpful at every turn. The community is beautiful and activites keeps everyone busy. I enjoy everytime I get to visit there.

My loved one was previously a resident at North Creek for a brief time. North Creek was a beautiful place and the staff were very friendly. However, assisted Living did not work out for my loved one, I ended up having to bring him back home.

Bonadventure is a nice, clean place. The employees are kind and helpful. They offer activities for those who choose to partake. I would recommend this facility to others. It is important to stay on top of what they are doing vs. the family. We do the laundry some of the time, sometimes it is done for us, etc. We visit frequently and I think that is important and necessary.

Based off of our experience living at Bonaventure Tri Cities, we would recommend the facility to others looking for retirement living. We will be moving to [facility name removed] once finished though. Now that we can do our own cooking and cleaning and save some money.