Bonaventure

What are family really likes about this community is that is is very welcoming from the moment you walk in, the community does not feel sterile at all.

Overall Bonaventure at Keizer Station is an ok facility, the management changes just after mom moved in, but they are doing a good job. The food choices are SO LIMITED, it's what my loved one complains about the most.

My 91 year old mother is very happy here. She is allowed to have her kitty while many other places don't allow pets. While Housekeeping is minimal I'm able to take up the slack with frequent visits. Most important is that mom loves ALL the care staff and the food. The activities are frequent and the activity-room is open all the time for doing puzzles, etc.

I'm currently a resident at Silver Creek and it's been a good experience. The meals are good. The housekeeping does a great job. The staff is good, also. Friendliness here is great. It's more care than I need or can afford, but things are good at this facility.

The staff are all wonderful, and I fully understand that this is a business. However, as much as I care for the staff (and they are all wonderful), I care for / about my Mom first and foremost. My Mom has gone for 4 hours on several occasions with no change of underwear. I have come in to visit her and found her smelling of poop and urine on several occasions (it would seem statistically unlikely that I only showed up on the rare occasion that these things occurred) and asked the staff to change her, whereupon they commented "this really needed changing". I don't suspect she poops or pees more than most. The shower water is cold. So much so that it's a complaint I've heard from other residents, none of whom are either competent mentally to complain about it, or emotionally desirous of rocking the boat. That makes me sad because, these are the very people who we should be looking for problems for before they are reported so these folks can have a spectacular last few years. I understand why this might be: (people burning themselves with hot water when staff isn't around). Another 5 - 8 degrees shouldn't be a liability. These folks aren't products. Somehow, we need to bridge the gap between resident, and cost control, because truly, the most important thing in this equation is always the resident. We can't just say it. I have heard reports that some staff (not all, and certainly not most) are abrupt and rough with these folks. Again, I understand this is a business, these staff are tired and, frankly, doing an insanely difficult job. I couldn't do it. I truly can't think of a harder job on the entire planet and I'm beyond thankful for the ones who do it. I don't believe these events are intentional, and I also know that in Memory Care, every small slight is magnified and some, frankly, are manufactured in the resident's minds. Some, however, are not. It's the ones that are not that I'm focused on. Some of that occurs due to certain personalities that may need a check, some comes from huuuuuge demands put on them for what is ultimately a completely thankless job (indeed, one that staff actually gets abused for). I don't know the solution for this (perhaps more / additional staff), I just know that for practical purposes, these residents are essentially imprisoned. Some of them know that but have no way out of what for them is a nightmare (dementia, age, failing bodies, etc.), some are blissfully unaware, but imprisoned nonetheless. I think it's a fine place. The residents are (mostly) fun to talk to, warm, fascinating and always full of surprises. I think overall (8% of the time), the staff tries exceptionally hard to do an excellent job but, some are stifled by the demand, while others can be stifled by other staff. Not one single job in this facility is easy, and that includes management, and oversight. I applaud them all, honest. I can fix parking lots, I can invent stuff that improves lives and get it / them patented across the globe, but running a facility such as this one....is waaaaaaaaay beyond my pay grade. I don't think I have a better way, nor do I think my ideas are better. I do however, think there is room for substantial improvement. Because, no matter what any other resident has to say....it is all about my Mom. That's what's important to me.

I would recommend Bonaventure. Had a bit of frustration over my mother-in-law being able to take her own vitamins. But it was (eventually) straightened out. The staff is approachable and generally available. We are very satisfied with the situation.

What we do like about the community, is the openness, brightness and most of the staff are really sweet. The staff members are friendly but there aren't enough of them to provide the services that the spouse expects and is paying for. And the administration is difficult to find and deal with.

There has been many staff changes in the last 2 months that has lead to confusion among residents. Some have moved out. I would advise my friends to do research and visit other facilities. At times I feel that this is an internment camp for geriatrics.

Due to surgery, we have not been able to participate in the activities. We would recommend the Bonaventure of Colorado Springs community to other families as long as they have sufficient funds.

The food is very good. They have a wide range of activites, such as bingo,crafts, and entertainment. The apartments have a lot of a space. We picked this community because, they were able to accomodate my loved one, who needed a high level of assistance. It's a very friendly, and welcoming atmosphere. The tour experience was very good. I would recommend to other familses. The care staff is great but sometimes there is a shortage and they can't meet the needs of the residents. They probably need more care staff, although the care staff there is great.

The facility itself is very nice. There are a lot of activities, but people just don't get out of their cabins to go do them. Bonaventure is at least making the effort to offer them. However, they have had a lot of management issues. We've gone through three different executive directors in the last four months. The entire kitchen and serving staff have resigned several times. So there is a staffing issue to be aware of. That's the biggest concern I have here on my end. They're having a hard time keeping staff, and I think it has to do with how upper management treats them.

The facility is beautiful and clean. It definitely has a home feel about it. I think the the admin staff has seen a lot of turn over. It can be hard to reach them. I know follow through with care plans could be better especially with new residents. I would have appreciated a few weekly them monthly check ins about how things were going. Instead of us having to find out why some parts of the care plan weren't being followed.

I thought Bonaventure of Salem was wonderful. The staff were VERY friendly, and very helpful in helping us make a decision. As much care as our loved one needed, it would not have been a good placement for her. But I was very impressed with the facility.

What we think Bonaventure of Tigard could improve one would be following Dr. orders, putting support hose on correctly, giving alternative call necklace when the other is charging. They could check their call system more often to be sure it is working. Also they could not put a jug of diet soda or ice tea in the middle of the table. Many forget that they are avoiding caffeine or soda. Also not to serve meals in rooms in styrofoam, it would be nice if they could use real dishes.

Friendly residents and staff. They could improve on quality of the food and more staff understaffed.

My loved one was in memory care. They could have a much lower patient to caregiver ratio and provide more attention. My loved one had very little autonomy and that made it feel like a prison to them. They should have access to food, water, and their room. Being locked out of the room, not having free access to water, and being locked out of your private space is just not Ok.

Things are getting better. My loved one is getting meds on a regular basis. The doctor is pleased with the improvement. I would like them to keep up with daily care and housekeepings. The friendliness depends on the person. Based off feedback from other friends/family members, the people who provide my loveds one, meds were very nice. My loved one goes to the dining area on a reg basis. They have activities, and a list of what's going on.

We picked this community because they had a very good working relationship with hospice onsite. It's a very nice facility in terms of appearance and upgrading. They can improve on staffing. I would recommend to other families.

My loved one was there a short period of time. We picked this community because of the location. Also, the sales manage was so intuned, with everhing that was going on, and went out of her way to make sure we had the right resources. She was very attentive and fantastic. I was dissapointed with the upkeep /cleaniless of my loved ones room.

My family member is not the easiest person to deal with, so there have been some difficulties. The staff communicate well with us. But I think their nursing staff could improve. There have been some challenges with getting tests done and medications administered. The assisting staff seems to be good - willing to help, and nice.