Bonaventure

The building has a lovely interior courtyard that is entirely enclosed and accessible to residents for fresh air. Staff is excellent. Very responsive and friendly. Food is good, freshly prepared and dining area is comfortable. The beauty shop is a really nice feature on site. The field trips look interesting though my family member is too impaired and hasn't actually participated. Sometimes there are traffic issues getting in and out of West Salem. I like that it is a dedicated memory care building but the population is 40. Capacity is 40 and the building is large so less intimate than some other spaces.

Very frustrating until he got his room settled. Was supposed to be a five day delay that kept getting pushed back. So he was there with no official services as he was concerned a guest staying in a guest room. Communication with office was us constantly calling them to check on his situation. They always had a reason for the delay. Almost pulled him out and move him elsewhere. Now that it's all behind us now my brother is thriving well. He enjoys the food and people there. No more anxieties on the family.

Both my parents live at Bona Venture one in independent one was memory care. The independent care. Food is always served cold, and service very slow. Un memory care. It took a long time to get food to the residence because they use the same kitchen as independent. Sometimes my mom did not get breakfast until eight or 830 and she’d been there since 730.

Nice place but expensive. We also needed a place that was more accessible for taking care of our dogs. They accept pets, but both myself and wife have difficulty walking them. We moved to [community removed] on the basis of having access to a small patio with a fence. The dogs walked through the fence! We'll be at [community removed], based on the same requirements. We're not getting rid of them. This is the third and last move for us. We give the overall experience a four, based on our experience. The staff were nice, the environment mostly comfortable, but we had the apartment located on the second floor, just above the intersection of E. McAndrews and Springbrook. Every day and night, until around 10:30 PM, it sounded like a drag strip, with blaring exhausts and vehicles using the intersection light as a starting light. If we had an apartment on the first floor, on the rear of the building with access outside, I'd have been perfectly happy to stay there.

The food was good. There were plenty of activities and the staff was nice. Don't think it was worth the amount of money we were paying.

High turn over in the dining area-slow service-staffing not good. Staff was very nice & accommodating. Yes I would recommend Bonaventure.

The staff is friendly and takes time to get to know the residents and their family members. They are professional and pay attention to any changes in residents (good or bad) and report to family. Bonaventure has an upbeat energetic vibe. Cheerful and well lit place. Clean and neat. Prompt with any maintenance needed. The only thing is that the food could be more appetizing. I know that this is a common complaint everywhere, but I was hoping Bonaventure could be an exception. Even if one or two meals a week were more restaurant quality would help.

Getting used to the new lifestyle living. The apartment we have is comfortable. Management has been very supportive and cooperative. Dining has been good to excellent service except this last month when the head chef has been on vacation. Now it has been ok. The head chef should be back in about a week.

It is a well run facility and seems to have low staff turnover. My mom really likes it there and has met some nice friends that she eats every meal with. It was a good decision to move her from an independent living facility to one that has assisted living with memory care.

It's fairly new so always some bugs to work out. Staff is great although lots of turnover it seems. Food is excellent. Rooms very nice. Management is very responsive and involved and friendly.

It may be same in most assisted living facilities but there has been A LOT of staff turn over in the year that we have had our loved one there, from director on down. Staff retention has suffered. It is a very nice facility and we are still happy that we chose it. Hoping existing issues straighten out.

Overall, Bonaventure was the best in this category as far as we could tell, and we looked at a lot of them. The community is kept as clean as possible by a staff that really cares about their job. The administrative staff seems to know everyone by name and they're always very helpful when you ask them questions. There is an activity schedule put out every day that will satisfy most people with something they like to do. The dining experience can sometimes be a challenge with the amount of wait staff that changes, but I believe they do their best. Not everyone likes everything on the daily menu, but there are off-menu choices you can get. It's not a restaurant, but the dining area is comfortable. Bonaventure has its problems like every facility does, but I believe they work to try to correct these problems within the rules they have to follow from corporate.

Food is good. Staff is friendly and capable (though high staff turnover is an issue that results in gaps and delays). Fellow residents have a good sense of community. Our apartment is large and comfortable. Good services nearby.

The staff really took care of my mom. Concerns were timely addressed. I thought they could have kept the place in better condition.

We chose Woodland Retirement because of the cleanliness, personnel, and value for the money. They are always changing the personnel. Don't get me wrong, the ongoing personnel is good but it seems whenever I call in the past it's always someone different.

Beautiful building, staff very good/ nice and friendly, building has independent living, assisted living and Memory Care. Memory care very good with good ratio of caregivers to residence. Friendliness- I have been here [time frame removed] and only one man has spoken to me, very few men respond even to a good morning in the hallway. Women are more friendly and converse when approached.

Food was not well targeted to my father's diabetes. changed medical bill within 2 weeks. No bridge to Medicaid. Once funds are expended you're out. The facility director spoke poorly of other competing facilities. I felt this was unprofessional

Do not let them take over as your drug dispensary. If you need to return medication, don't depend on them getting that done. Drugs just go missing, with no accountability. I figure [name removed] lost about $[removed] in missing drugs. Who knows what happened...Then, he is suppose to get an emergency medical wristband, that was paid for and he never got one. After 8 months of nagging, I finally gave up. So the place is not perfect, but way better than most, so we are overall happy with most of our experience's.

Staff seems friendly. Facilities are clean. Only negative seems to be that they have a lot of staff turnover.

I think so far the issues we're dealing with are more related to my mom just having a hard time adjusting and settling in and nothing really to do with the community. We've been pretty happy with Bonaventure and the people. We really like and appreciate the friendliness of the staff and the activities offered. The cleanliness is okay. It's not pristine but not trashy. Same with the food. Some of the meals are really good but some are not so great.