Bonaventure

Food was not well targeted to my father's diabetes. changed medical bill within 2 weeks. No bridge to Medicaid. Once funds are expended you're out. The facility director spoke poorly of other competing facilities. I felt this was unprofessional

Do not let them take over as your drug dispensary. If you need to return medication, don't depend on them getting that done. Drugs just go missing, with no accountability. I figure [name removed] lost about $[removed] in missing drugs. Who knows what happened...Then, he is suppose to get an emergency medical wristband, that was paid for and he never got one. After 8 months of nagging, I finally gave up. So the place is not perfect, but way better than most, so we are overall happy with most of our experience's.

Staff seems friendly. Facilities are clean. Only negative seems to be that they have a lot of staff turnover.

It's a wonderful facility. I just wish they could keep the number of employees up to a good level to accommodate all the residents. I'm pretty sure this is probably a problem all the way around. 1) Bonaventure of Puyallup, the assisted living side is where my mother is currently living. Her overall experience is good. Friendliness, everyone seems happy to be there or work there. There are few individuals that are not as pleasant, but I think that's just their characteristic overall. They do have a problem with turnover. The individuals that do stay are wonderful so I'm assuming that has to do with their pay. Since they're not aren't enough of them, my mother has had to wait longer for her medication's and for assistance sometimes, but they all do have a life link pendant. Again, there are some staff changes that occur within the facility and to other facilities more frequently than she has encountered in her past location of [community removed]. They are very cordial and knowledgeable to the residence and families. The food is adequate. They are meeting their dietary needs. But I don't think they're taking into account there. Social, physical needs with the deciding of food choices. Many don't have the dexterity to twirl spaghetti so why not make it an elbow macaroni? Some of the food is bland, and that is one of the unfortunate things of that type of massive production. It seems they have a six week rotation that they do for the menu. Suggestions made are usually met with a little hesitation, but change as occur. Activities are geared to the individuals that are providing them not taking into account that some of the residents aren't up and out of bed early in the morning. As with my mother, she stays in her apartment and has a small breakfast and it takes her a while to get dressed. They provide an exercise program, but it's only in the morning, and I have suggested that they also provide for the afternoon for those individuals who don't get up so early. They do have a weekly movie and weekly church and a bowling alley two lanes, many crafts and incoming entertainment such as barbershop quartet, choirs, discussions, pertaining to retirement and finances. Value of her apartment room and board and necessities, this is probably a contention for everyone things are going up. My mother won't have a problem with her stay there, but I can see how others can be charged out of their comfort and have to move. It's a horrible thing for that generation that did so much more than the current in previous that they can't remain in a lifestyle in their old age that they're used to.

The staff is very caring. My mother lives in memory care, and the staff there is wonderful. They take excellent care of my mother. I live out of state and when I come to visit with my daughter who has worked in assisted-living nursing homes in NJ it cannot compare. My mother lives at the Lacey location and they are wonderful. The place is very clean. I am very pleased all around. Maybe more activities away from the facility more bus rides I guess. I'm not sure in memory care if they ask them to do any painting sessions or knitting sessions or even making clay pottery. As far as food goes, I come from New Jersey New York so I'm kind of spoiled lol maybe more Italian food.

I think they are currently understaffed and administratively overwhelmed a bit. Please don't take this wrong, but I think they are trying to cut costs by hiring recent immigrants that sometimes can't speak clear English, which can be hard for the residents. They are polite and mean well. Like I said I don't think they have a big enough staff right now.

I liked that they had scheduled activities. I like the open lobby with places for the residents to sit and visit. I like the option of living in a cottage.

The food is worse that high school cafeteria food, it us under cooked. I would recommend this community to other families with the food being their #1 improvement. That is the biggest complaint I hear and not just from my loved one.

I feel my dads experience there was pretty good. The facility was generally clean & everyone was friendly. It was frustrating tho because my dad would frequently be wearing clothes that weren't his. We labeled most things. But laundry should be done separately to keep this from happening. Also, when they got a whole new management staff later last year, I had no idea the everyone had left. That was a bit worrisome. Then almost immediately they raised the price of my dads care by $[removed] saying he needed additional care. Which there's no way they could really know since they had just took over. Lastly, I got a notice in February 2025 saying in April- which is now- they were going to be raising the entire cost of everyone's care by $[removed]. So in less that a year, my dads overall cost would of gone up $[removed]. He got a small social security raise in January & i know costs go up, but thats crazy. The residents there all pay out of pocket. It's still probably one of the less expensive facilities though.

With the meals and dining, there is to much red meat. At Bonaventure in Medford, Oregon, I especially like the friendliness and sweet nature of the staff, and the beautiful interior surroundings.

Staff is always helping us find our mom. Very helpful. Very responsive. Handles requests for mom's care.

I see my mom at least five days out of the week. I always go a different times because I've always got my eye out on what they're doing and what they're not. I think any facility your loved ones are in there are things that don't get done. fortunately for me They know I come around and I think my mom gets probably better treatment than most. I advocate for my mom all the time and I worry about people there that don't have somebody that does that for them. Putting your loved one in a facility doesn't mean that they take care of everything because they don't. I get very frustrated sometimes because we spend a lot of money and I feel as though they should do more, but I've learned over this last year to pick my battles. On a positive note I have to say most of the people there are very nice to my mom and she likes living there. She made friends with a group of ladies and there are some really nice people that live there. I believe it's overpriced for what you get, but they're all basically the same price I've done my checking around.

The team in memory care are very compassionate. Rooms are single occupancy and range from comfortable to generous. Currently there is a vacancy in the activity director position in memory care, and the activities are directed by the person in the position. Historically the activity has been varied and appropriate for age and stage of disease/disability

There were some challenges with "move in" but they were eventually overcome. There are not many activities as I had hoped but my parents enjoy the socializing at meals more than anything. I wish it was a Medicaid step down facility. Overall, my parents are very happy there.

The staff is ready friendly and kind to the residents. The place is clean and looks nice! The residents do crafts and games. My grandmother really enjoys being there and has made friends. I would have given a 5 star, but communication isn't the greatest. I find that email isn't their strong suit and calling is better.

As difficult as paring down one’s possessions is for a move to a safer place to live, it can be done. My family got me here and the staff has gotten me settled in. My dog and I have been welcomed enthusiastically and treated with respect. I’ve had an opportunity to observe the care in the Assisted Living area and been impressed with the care that is available. Even with the inclement weather we have experienced over the last week, the walks have been kept safe for us!

We chose Park Vista Bonaventure because of the location, friendly staff, the ease of access to the elevator and uncomplicated hallways.

We made new friends our first evening here at dinner. Menu choices are very good. There are a wide variety of activities to choose from. Many outing to choose from as well. The staff are all welcoming and cheerful.

Pay attention to services that are "offered", but not currently staffed. (A barber/hair stylist was offered, but since moving in (date removed) have yet to see one). We are having issues with getting a credit applied for the 2 weeks the room was not acceptable to live in. Food quality has gone down since my dad moved in... House keeping was supposed to be weekly, and so far has been more like every 2 weeks after making complaints.

Mom really likes the staff she works with but gets frustrated with the turnover. I am guessing that there is turnover at every facility. There are several key staff members for Mom that have been stable for the last couple years, so I am pleased about that. They do seem to have a lot of turnover in the kitchen and the quality is up and down.