Bonaventure

I am responding to [name removed]'s [date removed] review and am providing my own review of Bonaventure of Lacey. [Name removed] was intentionally left off the family contact list and I commend Bonaventure management for referring her to family contacts instead of releasing personal information. I also appreciate the Director’s call immediately after this incident to let me know what had happened and seeking my input. More importantly, I can provide this feedback about Bonaventure of Lacey. My mother and father moved in during the fall of 2019. Mom has early stage Alzheimer’s and Dad had just been diagnosed with terminal cancer. Bonaventure management took extraordinary steps to accommodate both in assisted living, including when Dad was in hospice care. Staff, and especially the med tech’s, were especially compassionate. Dad passed away in his room at Bonaventure and Mom has since moved out of state to be closer to family. Mom appreciated her stay at Bonaventure especially after Dad’s passing. Based on this positive experience, my mother and father in law moved to Bonaventure two months ago as they were no longer able to stay in their home of 30+ years. Again, management and staff have responded to their needs. Mom is now in memory care and Dad is in assisted living. Staff and management work with Mom, Dad and their caring family to ensure the right care is provided while always preserving their dignity. In summary, I highly recommend Bonaventure of Lacey. My uncle, mother and father in law currently live at Bonaventure. Accommodations are nice, food is healthy and good, the community is friendly, and staff are responsive and truly caring.

I moved my Mother (90) and her sister (80) into North Creek in Oct 2019. They love their unit, especially the balcony and the large kitchen. Because they eat a vegetarian diet, the kitchen great this a perfect to keep them fed. They meals offered in the dining room are geared to meat eaters so it is great that they have a place to prepare meals. I can bring in groceries and prep them up meals that can be quick cooked or microwaved later. Mother is legally blind, but she has found that the lay out of the building makes it very easy for her to access all that she needs. She feels comfortable making her way around for activities and to the common areas. The staff are very friendly and have done all they can to make them feel welcome and to keep their lives comfortable. We are still waiting for a few minor repairs that need taken care of, but we realize that this is a very busy season all round and know things will be finished when life settles down a bit for everyone. Having my mother and aunt near me has been so nice (only 2 miles from where I live) and I love that I and my immediate family are allowed and even encouraged to spend time with the ladies which has helped them to transition to this new home and new state.

The staff are excellent. The facility is very nice and well maintained. The food service is not spectacular and could be more creative. But it is difficult to provide for a large community, i am sure.

It would be unfair to say customer service is bad because oswego place has very good managers that provide more then excellent customer service, But [name removed] the new manager has no Patience, looks mad all the time and hardly ever greets guest or family and to say the least her cell phone is her primary focus. caregivers are sweet and work very hard and the nurse and health director are very attentive and Hands on. Overall oswego is friendly, clean and a great option for your loved one care wise. but the face of the building “the receptionist” needs a complete attitude check.

I took a tour here when trying to find a place to live. When we first walked in, they were very pleasant and friendly. The rooms were very spacious and the cleanliness of the place seemed fine. The person that took us on the tour was very knowledgeable about the facility and what they had to provide. They were also very good about being able to answer our questions. I had no complaints, it was our second choice, but we just wound up not moving in.

My wife and I feel like the sizing of our 2 bedroom here at Bonaventure is perfect for us and we will be able to remain here as our needs change from independent living to assisted living which is great. The staff is very good and we're participating in a lot of the activies that they offer. They do have outside tours every week which we can go on should we want to. We use the dining room for 2 of our meals, and it is quit good. Yes I think I would recommend Bonaventre to my friends and family, their doing a good job.

Since becoming a resident of the community, my mom is doing fine with the new experience here. We picked this community for their amenities. They provided more than the other communities we compared it to.

The Staff that work for Oswego Place in all locations are some of the hardest working and caring individuals I have encountered. One would be so lucky to live in a community with staff like these guys and gals. The food at Oswego Place is flavorful and cooked to order. When I inquired about moving my loved one here, the staff communicated with my Dr. about my specific dietary needs. I know that we are little more difficult and they have been great at educating my loved one at the monthly food forum or even on a one on one basis with the head chef. Activities I cannot say enough great things about how much these ladies run and move throughout the day. They are constantly thinking of new ways to help us have a good time! Including going to different outings and musical entertainment. In fact they even went above and beyond for a beautiful Veteran's wall on Flag Day to honor the entire veteran's living in the community. This place is like a resort or a cruise ship on land! I know that my loved one will no longer be stuck in her home depressed and without friends. She will be active and happy and surrounded by kindred spirits. All places will have problems and unhappy customers but I can tell you if you come here you will also be happy and you will make new friends to last you a lifetime.

Bonaventure is such a happy place. Lovely surroundings, friendly people and so much help in finding my Mom her new home. She is thrilled and I'm thinking about making a reservation for myself for sometime in the future! Mom had a bad fall about 10 days before scheduled move-in and they were absolutely wonderful about helping me with anything I needed to make her new home as warm and comfortable as possible. She loves it!!

We have enjoyed the staff and other residents who are all friendly. The staff are helpful when needed. The community is kept clean at all times. We get 2 meals a day and it is good but not fine dining. I have played cards and we are soon to try exercises. I was lead to believe they would have a minister come weekly but that is not all true.

The first month for my mother here was great. This is a lovely community. The community is very clean and well-kept. The staff here is very kind and helpful to my mother and her needs. The community does offer nice activities for the residents, and my mother loves the food. I would suggest this community for anyone to take a look at.

Great place to just live out your remaining years relaxing.

Unfortunately when my loved ones moved in, the woman who got them in lied to them about a couple of things, so my experience with them was not very good at first with her. She is gone now though, and everyone else on the staff has been really great.

We're very pleased overall with Cedar Ridge! The people here are very friendly and got to know my folks quickly. The facility itself is well kept and clean, and they do a great job looking out for the residents.

We toured here when we were looking around and this was a very nice place as well. The only reason we didn't pick this one, was location. The other community we were looking at was a little closer to the doctor, and all the appointments.

My dad has only been there for about a month so, we are still ironing out wrinkles but, overall, it seems to be on par with the other facilities we toured. It's reasonably valued. The staff seems to be friendly and seem to genuinely care about the residents.

My mom was looking for a place to live close to the family but where she could still feel in charge of her life. Silver Creek has really filled the bill. She has a lovely apartment, with activities she enjoys. The staff is so friendly that she felt at home very quickly. I was worried that she would find it hard to use the shuttle to go to the store, but one of the other residents invited her to go together. Her only complaint is that everyone is so forgetful :) She is so much happier than she was living with us. She is more engaged and active, enjoys the activities and entertainment and says she needs to watch all the desserts! Mom gets to see us when she wants, enjoys people her age and have everything in her own space just the way she wants. It may not be quite as perfect as being in her own home, but at 93 she no longer wanted to keep up a 4 bedroom home for just herself over 2 hours away from all the rest of her family. It is wonderful to know she is close and happy.

They have excellent care. It's brand new and beautiful. They have wonderful programs and activities, but they are a little on the expensive side. It was just a lot to pay, we found comparable and even a little better care for almost half the price.

My mom was just there for respite for one week. The care was good and the activities were okay. I think they have some activities but it's a pretty sedate facility. I don't know how many people participate but it seemed like there are about 45 people there, there might be 4 that participate in any given activity so it's not a very lively group and by 6 o'clock everything shuts down. There is really nothing going on after dinner. That was too bad because my mom is kind of a night owl and really enjoys socializing after dinner. Besides that she really enjoyed it. It's a nice facility, fairly small. Overall I though it was great.

They were easy to contact and meet with. [name removed] showed us a few variations of rooms which my mom appreciated. We also had a to complicate things because of my mom's extreme sensitivity to sun glare we had to be sure the room was facing south (luck was on our side)and they were willing to work with us On when we moved in. All the staff has been very welcoming and friendly. They redirect mom when she gets turned around. They have numerous activities so not hard to find something to do. The food is pretty good at least my mom is happy with it. The reason I could not give a 5 is the moving day was rocky. They were disorganized and we didn't receive the welcome packet until 2 weeks later. Found out later that a long time resident had died that morning so they were a bit frazzled. The place is extremely clean with cleaning lady comes once a week and she changes bedding and washes sheets and towels ( nice touch). Mom is extremely comfortable there and the residents are friendly and welcoming too. I have heard they are a little spendy but we have the biggest one bedroom and it's been perfect for her. She's is happy and more active than I have seen her since the pandemic.