Bonaventure

The rooms and common areas are clean. Staff is friendly but is often stressed. One phone line means they have to cut the communication short and move to incoming calls. Messages left about Dr prescription for 'Assisted Living' residents need to be communicated to the family contact because the resident probably has memory problems

Housekeeping has not been regular. The apartment is nice size. Internet is intermittent. Food is good but not great. Staff turnover is concerning. I would say most of the residents seem happy

Overall, it has been a good experience. It took awhile for the staff to get familiar with [name removed] habits, which is understandable. One drawback for the Assisted Living clients is that there is not a good system for monitoring their leaving the building. The food is varied but sort of bland. The room is cleaned regularly and well done. There are many activities for a person's interests.

The caregiver/resident ratio is great. She had fallen a few times and they have let us know timely. Mom is happy and peaceful. She likes the field trips and Charles the activity director. My only complaint is that we pay a lot of money each month and it's our responsibility to provide Depends & wipes. Seems like they could get a much better bulk price and save the headache of us having to provide them.

I have been in both assisted living and independent living. The staff is wonderful, the food varies. They run out of things sometimes, like crackers, milk, ice cream. Looking for a new chef. I'm heading back to independent living in the next week or so. I miss not having a patio or balcony where I am now. The whole place is clean. They just replaced carpet and paint in all the halls and common areas. The apartments are adequate. Some have their own laundry hookups, but I have not been able to get one of them. The residents are very pleasant and welcoming. The executive director is responsive and personally interested in the welfare of the residents. We could probably do with more activities, but it can be hard to get folks to participate sometimes. They have special dinners and happy hours with entertainment regularly. The place is very welcoming to family members. People are in and out all the time.

It's been pretty good

They have a larger room with a separate bedroom from the living area which allows [Name Removed] to sleep while[Name Removed] watches TV. It is a nice comfortable size for them. The staff always appear to be friendly and helpful. Unfortunately, my sister and her husband do not partake of many activities there, which was the reason we move them there. However, my sister does do the exercise sessions and goes on some of the walks they have. [Name Removed] is not motivated to move at all. One cannot get him to do anything other than sit in his chair if he's not sleeping in bed. His only exercise is going to the dining room to eat. But that it's not something they could do anything with. My sister has been concerned that she is not getting all of her medicines but I suspect she does not remember.

Very nice place to live. Employees all friendly and helpful. Other residents friendly and ready to assist. Very clean and well maintained. Restaurants very good. Creative food menu. Very clean. I would recommend.

[name removed] is settling in and really liking it. They need some LGBTQ plus training there because there is some hostility express by some of the residents... but she is making friends and enjoying herself now. It's all gonna be OK.

I was very pleased with the whole process and my Mom is having a wonderful time there. She looks and feels 10 years younger. The food is great and the grounds are delightful to take a walk through. Only complaint is about the staff turnover. I would give it a 4 only because I don't have any experience to compare it with. I was very pleased with the results and my Mom is very happy and her friends are very impressed.

Good communication with management upon signing up and during respite. Medical and other staff compassionate re: issues that developed over the stay. Disappointed in follow-up communication- took more than 2 weeks to have questions answered. Resolved in week 3.

The actual apartment had everything I was looking for a kitchen, a deck, closets, enough storage for me. Plus, the people who interviewed me and showed me around were very nice very friendly and fun.

Director is great but staff is not all well trained so there's a lack of consistency. If the Director isn't there, the care is not the same. Cleanliness is good, apt size Is great. I think they just don't have a great staff.

I have to call often to check on my elderly sister (I live many states away) and the staff is always patient with my questions. I would recommend it

Very helpful and knowledgeable. The rooms are generous in size. Some with kitchen and in apt laundry. We don't participate in many of the activities because. they do not appeal to us. They have a theater, bowling, gym, pub, light deli items, intimate dining room for 12 person family dining, and mail boxes. Meals can be delivered to individual Apts occasionally. There are two main dining areas. The largest is for independent residents, and the other is for assisted residents. However, all assisted and independent residents can use either dining room as a le or desired. Memory Care residents are totally separate and have equally generous facilities.

Some of the things we really liked about Woodland retirement is how friendly everyone in management and the other tenants. We eat maybe three or four times in the dining room. They try very hard to get food the way you want it. They have so many activities that are pretty nice. Great library, movie theater that we donated about 600 DVDs. The office staff are great! Very helpful. A couple things we aren't really impressed with, the dryer on our floor takes forever. My husband washed two pairs of jeans, one large towel and two hand towels. It took three hours and the one towel still was not completely dried. We were told we had phone service just had to bring our own phone but no service available. Not much else to say other than we are pretty happy. The move was hard. We lived over 50 years in one place. Thankfully our daughter and son in law and nephew moved us with not too many issues. They have a great guy named [Name Removed], the handyman. He is a terrific help in hanging pictures and pretty much anything else.

They are trying to make things better, with the problems of keeping good workers it's tough!!

They were great to my Dad. The one thing that was poor, often was the food quality. I would recommend Bonaventure. The staff was Wonderful, very supportive, kind, patient, and compassionate. My Dad was high needs, very difficult to transfer from chair to bed and other transfers. He said that they were good listeners and always tried to make him happy and comfortable. The very first day he was there they all knew his name.

Smaller scale than some of the other retirement places, so more personalized. Great storage in our unit. Maintenance is outstanding. The food leaves much to be desired.

Stairwells were dirty. We were promised the carpets would be cleaned before moving in. They were not. Apt. was nice size. Staff during the day assigned to my MIL floor was amazing. I wish I could remember her name.