Bonaventure

The challenge was during covid being short staffed which happened in all facilities. They did their very best during a difficult time. The staff were amazing! Such wonderful Care staff truly loving caring and there to be of service to others! I wanted to give it a five for a lot of things but because of circumstances of covid Beyond their control there was a four that I gave in many categories to be accurate to the experience of the time. But honestly just so wonderful! We still go back to visit as [name removed] at 80 years old fell in love with a 92-year-old resident there who we have adopted into our family! We love him dearly and all of the folks there who took such loving care of my beloved sister [name removed] our [name removed]

The staff at Gibson Creek Retirement Cottage and assisted living are very flexible, friendly, and kind. They serve their food quickly which is good. One downfall is that it takes awhile for the staff to come when someone pushes the call button.

The community was newer and staff were eager to help. We did virtual tours and [name removed] liked the layout of [removed] apartment better. It was more convenient to where both my daughter in law and I live. Kind of in the middle.

My loved one is getting the care he needs and my parent has plenty of opportunities to interact with the community without the worry of leaving my loved one alone.The care staff is great. Very responsive to my loved ones needs and quick to form a bond with them. The service staff is adequate. Every place is struggling to find and keep good service staff. Woodland seems to have at least a small core of good, dedicated service staff that makes up for the lack of numbers they really need. To me, the management team is the weakest link in the staff. We have struggled with communication with the management team and had a difficult time settling into a care plan and scheduling services. My family has expressed concerns about the lack of response to questions/concerns they have raised. I do not believe they have an individual management member that handles onboarding, following up with new residents to make sure everything is in place and that their needs and wants are getting addressed.

We picked this community, because of the sense of care and concern, the director was willing to work with me in a timely manner, understanding my predicament.I would recommend Bonaventure of Vancouver to others seeking a memory care facility for their loved one. The staff has been wonderful to my mom.

What are family really likes about this community is that is is very welcoming from the moment you walk in, the community does not feel sterile at all.

Overall Bonaventure at Keizer Station is an ok facility, the management changes just after mom moved in, but they are doing a good job. The food choices are SO LIMITED, it's what my loved one complains about the most.

My 91 year old mother is very happy here. She is allowed to have her kitty while many other places don't allow pets. While Housekeeping is minimal I'm able to take up the slack with frequent visits. Most important is that mom loves ALL the care staff and the food. The activities are frequent and the activity-room is open all the time for doing puzzles, etc.

I'm currently a resident at Silver Creek and it's been a good experience. The meals are good. The housekeeping does a great job. The staff is good, also. Friendliness here is great. It's more care than I need or can afford, but things are good at this facility.

The staff are all wonderful, and I fully understand that this is a business. However, as much as I care for the staff (and they are all wonderful), I care for / about my Mom first and foremost. My Mom has gone for 4 hours on several occasions with no change of underwear. I have come in to visit her and found her smelling of poop and urine on several occasions (it would seem statistically unlikely that I only showed up on the rare occasion that these things occurred) and asked the staff to change her, whereupon they commented "this really needed changing". I don't suspect she poops or pees more than most. The shower water is cold. So much so that it's a complaint I've heard from other residents, none of whom are either competent mentally to complain about it, or emotionally desirous of rocking the boat. That makes me sad because, these are the very people who we should be looking for problems for before they are reported so these folks can have a spectacular last few years. I understand why this might be: (people burning themselves with hot water when staff isn't around). Another 5 - 8 degrees shouldn't be a liability. These folks aren't products. Somehow, we need to bridge the gap between resident, and cost control, because truly, the most important thing in this equation is always the resident. We can't just say it. I have heard reports that some staff (not all, and certainly not most) are abrupt and rough with these folks. Again, I understand this is a business, these staff are tired and, frankly, doing an insanely difficult job. I couldn't do it. I truly can't think of a harder job on the entire planet and I'm beyond thankful for the ones who do it. I don't believe these events are intentional, and I also know that in Memory Care, every small slight is magnified and some, frankly, are manufactured in the resident's minds. Some, however, are not. It's the ones that are not that I'm focused on. Some of that occurs due to certain personalities that may need a check, some comes from huuuuuge demands put on them for what is ultimately a completely thankless job (indeed, one that staff actually gets abused for). I don't know the solution for this (perhaps more / additional staff), I just know that for practical purposes, these residents are essentially imprisoned. Some of them know that but have no way out of what for them is a nightmare (dementia, age, failing bodies, etc.), some are blissfully unaware, but imprisoned nonetheless. I think it's a fine place. The residents are (mostly) fun to talk to, warm, fascinating and always full of surprises. I think overall (8% of the time), the staff tries exceptionally hard to do an excellent job but, some are stifled by the demand, while others can be stifled by other staff. Not one single job in this facility is easy, and that includes management, and oversight. I applaud them all, honest. I can fix parking lots, I can invent stuff that improves lives and get it / them patented across the globe, but running a facility such as this one....is waaaaaaaaay beyond my pay grade. I don't think I have a better way, nor do I think my ideas are better. I do however, think there is room for substantial improvement. Because, no matter what any other resident has to say....it is all about my Mom. That's what's important to me.

I would recommend Bonaventure. Had a bit of frustration over my mother-in-law being able to take her own vitamins. But it was (eventually) straightened out. The staff is approachable and generally available. We are very satisfied with the situation.

What we do like about the community, is the openness, brightness and most of the staff are really sweet. The staff members are friendly but there aren't enough of them to provide the services that the spouse expects and is paying for. And the administration is difficult to find and deal with.

There has been many staff changes in the last 2 months that has lead to confusion among residents. Some have moved out. I would advise my friends to do research and visit other facilities. At times I feel that this is an internment camp for geriatrics.

The food is very good. They have a wide range of activites, such as bingo,crafts, and entertainment. The apartments have a lot of a space. We picked this community because, they were able to accomodate my loved one, who needed a high level of assistance. It's a very friendly, and welcoming atmosphere. The tour experience was very good. I would recommend to other familses. The care staff is great but sometimes there is a shortage and they can't meet the needs of the residents. They probably need more care staff, although the care staff there is great.

The facility itself is very nice. There are a lot of activities, but people just don't get out of their cabins to go do them. Bonaventure is at least making the effort to offer them. However, they have had a lot of management issues. We've gone through three different executive directors in the last four months. The entire kitchen and serving staff have resigned several times. So there is a staffing issue to be aware of. That's the biggest concern I have here on my end. They're having a hard time keeping staff, and I think it has to do with how upper management treats them.

The facility is beautiful and clean. It definitely has a home feel about it. I think the the admin staff has seen a lot of turn over. It can be hard to reach them. I know follow through with care plans could be better especially with new residents. I would have appreciated a few weekly them monthly check ins about how things were going. Instead of us having to find out why some parts of the care plan weren't being followed.

I thought Bonaventure of Salem was wonderful. The staff were VERY friendly, and very helpful in helping us make a decision. As much care as our loved one needed, it would not have been a good placement for her. But I was very impressed with the facility.

What we think Bonaventure of Tigard could improve one would be following Dr. orders, putting support hose on correctly, giving alternative call necklace when the other is charging. They could check their call system more often to be sure it is working. Also they could not put a jug of diet soda or ice tea in the middle of the table. Many forget that they are avoiding caffeine or soda. Also not to serve meals in rooms in styrofoam, it would be nice if they could use real dishes.

Friendly residents and staff. They could improve on quality of the food and more staff understaffed.

My loved one was in memory care. They could have a much lower patient to caregiver ratio and provide more attention. My loved one had very little autonomy and that made it feel like a prison to them. They should have access to food, water, and their room. Being locked out of the room, not having free access to water, and being locked out of your private space is just not Ok.