Benchmark Senior Living

When it comes to the staff members and the quality of care has been very good. The activities themselves are very good - the residents and even our loved one really enjoy the pool noodle game where they bat around the balloon - they all seem to really love that. Based on our experience so far we would recommend Benchmark Senior Living to other families.

The community serves us because I was looking for specific things and it was close to my home. they have been good to my parents and they are very good in the community. This community was also a very good value for your money. Overall I feel like this community is a really good place. They have activities at the community like bingo, movie nights, singers that come in to entertain as well as cultural entertainment. They also have day trip activities and more for the residents to do in the community. They also celebrate all of the holidays.

The cleanliness of the community is god, they could use a little help in the common gathering area especially with the vents. Other than that it is very clean. The staff members are absolutely wonderful, they knew my name right away. Being a registered nurse the staff have been nothing but accommodating, they know my lifestyle, they serve me needs and wants. The staff members are absolutely wonderful and definitely make this place. You can tell that actually show genuine concern about the well being on the residents. It is always a very very pet friendly community. It is such a lovely place, I have a beautiful view outside my bedroom and living room window. If I am not somewhere at a specific time, they come to my room and check on me. I absolutely love love love the meals and dining service. The food is wonderful, the dining staff is so attentive and acknowledge me every time I come down to grab food. I highly recommend The Village at Mariners Point community to other families who are looking for a great place for their loved ones

Our tour at Benchmark Split Rock was fine. The community seemed very nice. The staff was nice. The facility was more than one floor though, so that turned us off due to our loved one's mobility limitations. I think if you're a little more active and don't need as much help, it would be an ideal place.

It was a great tour but we were not ready for that step of care for our loved one yet. Very nice, very clean and spacious.

This is an extremely social community and very friendly. We really appreciate how much the staff members engage with the residents and keep them active. They have a ton of activities - physical and mental activities. Everyone eats together in the dining hall which is a great way for the residents to get to know one another.

I really liked this community but it was not really set up for memory care. It was nice for people who did not want to keep up a house or an apt but the adults are more proactive than my loved one. Everything is a la cart so the healthier you are the better but when there are services needed adding it all together is a lot higher in cost.

My loved one does not participate in all of the activities however they do have a big variety of activities. They have activities like movies, shakes, lemonade on the patios. They are great also with transportation to doctor appointments and also any other personal outings. They even stayed with my loved one to go to my wedding when it happen.

The meals and dining service at The Branches have been phenomenal, and the activities are starting to ramp back up. As the number of staff is increasing, everything else is increasing and improving. They offer a wide variety of activities. We would recommend this community depending on the diagnosis. It is a very nice and clean facility, the staff members have been nothing but exceptional.

It is a very uplifting and happy place. The staff have been good to work with. They are quick to respond to any questions or concerns.

They've been really good. I would definitely recommend them to others. I have a friend who works in the industry who told me there was no way an assisted living facility could take care of my loved one with the level of care he requires. But The Atrium has actually been able to do so. They are very capable and take care of all of his needs. The staff is great, and they adjust their staffing as needed, which has been really good. I wish they didn't have carpet in the rooms, but if it needs attention, they notice and do something about it. My only complaint is sometimes his hair is a little dirty, but by the next time I come to visit, it's fine. Compared to nursing home costs, it's a great value here at The Atrium.

The staff is very friendly and nice and the food is amazing. We have a really good chef here. I would recommend this community to others based on my experience

We did a tour with this community, and it was very nice. The tour was good, and the staff was very friendly and helpful. They answered all of our questions and gave us lots of information to consider.

We did a tour with this community, and it was very nice. The tour was good, and the staff was very friendly and helpful. They answered all of our questions and gave us lots of information to consider.

The community had a full slate of activities each day for the residents. The staff did a good job at getting residents involved in activities. Our loved one had a short stay in the community. I have only positive things to say about the community. The staff were always attentive and friendly.

The staff is very nice from top to bottom, from the people that clean to the administrative staff. They'll answer any questions you have, and they'll help you with anything. They listen and follow up. I like the fact that I don't have to do anything when I go there. My loved one's room room is already clean, his bed is made, his bathroom is clean, his clothes are hung up. It's a much better situation than when he was at home, where you had to worry about where you were going to sit amongst the mess. He's always clean and dressed when we go in, sitting up and reading. The common areas are always clean as well. He has his privacy, but socialization is there and available if he wants or needs it. The housekeeping staff is really nice, and he enjoys talking with them. We've ben very impressed with the food, not at all like stereotypical nursing home food. He enjoys every bit of it, and they offer a couple of choices at each meal. When I was visiting once at dinnertime, they brought me coffee and a salad , and would have fed me dinner too. And then they brought me dessert too, which I thought was very nice. I think the cost is high, and I wasn't expecting all the ala carte, add-on costs for little extras - haircuts, medication assistance, etc. We even had to pay for furniture for the room. I might feel more at ease with the cost as he ends up needing more care down the road. But he seems very comfortable there.

Our tour was great, and I really liked it here. This is the one I really wanted due to proximity to where we live. I also knew the facility from my previous work in the industry. I liked the dining room where our loved one would be able to go and be with everybody. The facility itself was very nice. The two main issues were higher cost, and they also would not be able to transition her into another unit there if she further declined in functioning.

It really overall has been a five star experience. The only thing that caused me to rate slightly lower is it's a newer place, and I think because of that, they have a few bugs to work out as far as communication goes. We experienced some bumps at the beginning as far as emails regarding our loved one's health issues. We have one loved one with dementia, and the other with hearing problems. So communication has been problematic a little bit. I think if they were both healthy and alert and able to respond for themselves that communication would be great. But the place is absolutely beautiful. It's bright, clean, fresh, new, comfortable, with lots of shared and open spaces. We've utilized the salon services for my mom, and it was phenomenal. My dad raves about the food, and he talks about it all the time. It's a good portion for older people, the variety seems great, and the quality is incredible. I see that they're offering activities, although my loved ones haven't been participating. They absolutely are receiving top notch medical oversight, equal to or better than we have experienced at skilled nursing. I'm not old enough yet, but if they said I could move in, I'd be there tomorrow! It really is the best of all worlds for elderly people. It's been a great experience. We've been really happy.

Even during COVID, they still have found ways to keep the residents engaged. They have a few hallways activities, and we really like the friendliness of the staff. When we were first in search of a place we were really impressed with the woman we met with at Benchmark. She was so warm, caring and down to earth. This community is warm and inviting and we appreciate transparency with their administration. They let us know exactly what the protocols are for the senior level to the individuals facilities. They alert us through email regarding COVID cases or if our loved one has potentially been exposed. The director will reach out to us by phone as well with update, we do feel comfortable knowing our loved one is being well taken care of.

I would recommend this community. I feel it was a little more expensive. I would have liked to have handled the exit a little better. My mom was there for five weeks prior to passing. They told us that if we could come get the items, and it wasn't a big rush to get the items out of the community. I feel that if someone dies, that we should't have had to pay for the entire month extra for the community. I feel that they should have given us a week to come and get the items out of the community and then prorate the last month. We wanted to have my mom's end of life to be the best. The community is very nice. There was only one incident where the clicker was out of batteries according to the community. My mother needed assistance in a few times a day. If I was sick I would go to this community. My mom really loved it here. My mom thanked us for placing her in the community. The community didn't care what time we came to see my mom. There are plenty of activities to participate in.