Benchmark Senior Living

Staff were terrific at getting to know my mother-in-law and her visitors. They provided consistency as she needed it more and more. Her apartments (she moved to the Memory Care unit) were well kept, the facilities team did a great job making her 2nd apartment look just like her first one.

Able to text staff on any issues. Due to severe vision issues from macular degeneration the staff of CNA were reluctant to help things such as with dialing numbers or help with assisting in finding items she could not see that dropped. Or ensuring she has everything she needs at night such as water, remote for tv, light on, know where the slippers are, etc. They say it is not their job but yet the person I dealt with said they should do that. Food was great there.

I liked the outdoor view and scenery, and it was in a good location for us to be able to visit often. Its a lovely place. Its a bit tough with a lot of the employees not speaking great English, but I understand that's common in this industry. They are great with all the different activities they do and mini field trips they do.

The staff really seemed to care for each resident and knew them by name. Would certainly recommend this facility

Yes would recommend checking Benchmark and comparing to other assisted livings . Among the many positives we liked the layout of the Plymouth facility. It was not an overwhelming space for mom to learn to navigate. Staff very warm and welcoming and a great activity director keeps them engaged.

Lovely apartment, very Welcoming staff and residents, excellent food- but inadequate gym and activity space. I certainly recommend this residence- very well located, one hour by train to New York City, near restaurants, shopping, symphony.

Everyone working here is very friendly. They all try their best. This attitude seems to be genuine.

My mom was not always easy to deal with but the staff did their utmost to meet her needs. Very caring staff. [name removed] was exceptionally helpful!

The overall idea of the community, most people are friendly, the whole dining room dinner reservation thing is weird to me and many others, very poor communication between administrators, nursing , PT department & aides that assist my husband. So yes improve communication and be available , are there care plans that each aide can follow to keep things consistent with each individual?

A 4 will be my max rating as Robbins Brook is a first. NA is for insufficient experience. The food looks good but haven't sampled. My wife is not a regular participant of the activities. What we like the most about the community is the convenience to home and friendliness of staff. However, they need to track clothing better

LOVE IT HERE. Best move I ever made. Not only are the people who run it are super nice but the residents I have met. I would recommend to others.

What we like the most about the community is the people and the Inclusiveness to new residents. Yes, we would absolutely recommend this community to other families based on the experience so far.

My only comment and my only reason why I don't give it a five is because you do ask for things to be done and they don't get done. Like maintenance things is what I'm referring to. I would recommend it to others for sure my father loves it. My father really does love the place and we looked for a year and a half. So we put a lot of time and effort into finding a place that he felt was comfortable and also we talked to people who lived there and we did not hear one negative comment from anybody. And that really made a big difference in my father's decision also. Knowing that other people had struggled with the decision, like he was, and how much they felt it improved their life.

It appeared great Very large to get around as I'm in a wheelchair currently. Nice place when u come in

Academy Point is the perfect place for our 95yo mom. She enjoys the activities provided, socializing at meal times and having visitors. The staff is very friendly and everyone knows her name. They check in on her several times a day. Her 1BR unit is a little small but she has gotten used to it. We are happy with our choice.

Overall a good experience. Yes I would recommend them

My family member did not get along with one patient. He was young, car accident victim. They would read each other.[name removed] was forced to hire an aid 12 hours a day, private pay, to stay at the facility. Therapy private aid did most of the work for [name removed] Showed, cleaning, washing clothes, etc. he went through his money pretty fast. Some of the aids would not go out of their way to help. RE: if the aid was watching the patients, she would sit and watch. She would not get up from her chair to unlock the door to the laundry room behind her. My family member had dementia behaviors. I feel he should have received meds to help him.

Good care for residents

We had a very good experience given the circumstances of my Mom's stay which lasted eight months. Yes we would recommend

Positively wonderful and instrumental in my finding a home for my parents.