Benchmark Senior Living

We picked this community because of the, staff and the benchmark Brand. Plus Best in class activities and beautiful residences.

Staff was kind and attentive, activities were plentiful, the rooms were good size. It's a great place for someone who has difficulty walking long distances as it is not a big place, but it is well taken care of.

I was met with welcoming staff. I spent time with the director of the program and felt comfortable and heard. She answered all my questions and showed me the facility, which was very clean and beautifully decorated. Overall despite this being a very difficult time in our lives, the experience made it seem a little less terrifying.

Location and services offered are great. The staff are very attentive and caring.

The whole experience has been very pleasant and I find if anything comes up the staff is very helpful. They work with the family and keep us informed. That is really important. The facility is also beautifully kept.

The room size is great. My mom has a 3 room unit. The food is just like a restaurant - choose off of a menu with 2 specials each meal. All meals are made to order. The staff is amazing-always, friendly, helpful and understanding. There are plenty of activities to keep everyone busy and entertained.

1-5 rate as 5; 6 never ate the food but it looked good. 7 they offer a lot of activities but my father doesn't participate in doing much. 8 good. They also had me come to meet with all the staff to give me an update on my fathers condition after a month

5 for each. They are attentive to the residents and create a family like feeling for visitors. The staff extremely kind and gentle!

I would give our entire experience at Village Crossings a 5. The staff from top bottom is exceptional. I can't say enough positive things about each and every one of them. The facility is clean, there are activities almost all day long every day. Any needs or questions are addressed immediately by the staff. I would highly recommend this facility. Of course I wish the price wasn't what it is, but care is expensive.

The staff is very friendly and efficient.

It's clean welcoming warm and safe. Food is amazing and they bend over backwards to accommodate my Dad. Definitely would recommend it. They need more chairs or benches out front near the smoking area. Lots of the residents like to sit out there and there is only 1 bench

Staff are excellent. Room is good size but limit what you can have. Activity Director engaged with residents all day. She is excellent . Could use more activities directed for the men. Food on Memory side called Harbor is sometimes excellent and then just ok. Not always enough for residents. Need more comfortable chairs for visitors. Memory Director is excellent and very engaging. Sometimes difficult to leave have to wait for staff member to escort you out when not caring for resident. Private pay and very pricy. Plan on paying the max once you are there a couple of months. Can't say how wonderful, Professional and Caring staff are. Don't have to be told how to do their job. They really care. Not always clear who is in charge during different shifts when directors are not there. Place is so clean and so are the residents.

The staff are all super caring and friendly. They all remember you and your name, where you sit for dinner, your preferences for meals, and go out of their way helping.

5 to all -we love this place!! This was the best decision I could have made. The staff are concerned about the residents as well as their family members. I like that the facility is smaller, clean and has large open areas.

Most important: communication was excellent, transparent and timely. As caregiver I was always informed well and in advance or in the moment (a fall, for example) so that decisions could be made that were best for my brother. Collaboration was helpful and welcome. There was always a nurse there and she led the team professionally and with understanding for the situations of all parties. I can't speak highly enough of her and how she did her work. Also the other nurses, just wonderful. The way the team of aides worked had structure; I always knew who 'had' my brother on a particular day and how he was doing. The accommodation was lovely and the food was fine. If I am honest, that's more important to us, the caregivers, than to the patients with advanced dementia. They appreciate people connections more than trendy colors or biological food. The facility had a doctor there visiting patients every week and on-call always; a pharmacy connection, a hairdresser, provision for a car and accompanying aide for specialist appointments. There were activities and opportunities for making connections; the days had structure and lightness, Lots of smiles, laughter. And a lot of understanding. I recommend the facility with no reservations. The director told me: in en interview, I ask these young people WHY they want to do this work. Training is always possible, but motivation is most important. That was reflected in the atmosphere,100%.

Our family is very pleased with the Atrium. 5 for all. They are very attentive to our family member with great engagement and activities.

Definitely a 5. Because even though there were a few blips in the beginning (nothing and no one is perfect), they were handled immediately! Mom has been doing so well at Benchmark Hamden! Therese was a slight adjustment period but nowhere near what I'd expected. The pivotal moment was when she had to be hospitalized for UTI with behavioral changes and needed IV therapy. In the past, upon returning to her previous facility, she was repeatedly immediately sent back out for continued behavioral problems. This time, she slid right back in to her routine. Best way to describe it is at Benchmark, despite having severe dementia, she's happy, viewing staff as family and other residents as her friends! At a time when I was under so much stress and panicky about how to provide the best possible care I could for Mom, you came through, above and beyond! We would not be where we are today if it weren't for you!! Thank you from the bottom of my heart

What we like the most about the community is that they are proactive with individualized care plan; very professional and courteous staff ; commitment to client was apparent; thorough admission and assessment process.

Top notch. From management and activity personnel to the nursing assistance, food prep, and maintenance crews. All were Courteous, compassionate and understanding.

I don't mind giving feedback, especially to a place that is wonderful as Capital Ridge. This is the first time experience for me and my family member and One. I'll never forget in my lifetime. Yes, I would recommend this community to other families based on the experience.