Belmont Village

My loved one is getting her medications very late at night and they do not take my loved one to get food. We are just having some issues right now.

Belmont Village is a lovely place. It is all updated and has more of a hotel feel to it rather than a warm cozy environment. The suites were gorgeous, they had hardwood floors in them. One of the main downfalls was that my loved one would have had to have all of the meals in the dining room, they did not have enough staff to bring her meals to her room. She is non-ambulatory so this would have been hard for her. The woman showing us around was knowledgeable, but there were times that I felt she was not listening to me and what we really needed for my loved one. She was also way too pushy and wanted us to make the decision right then and there. When I told her we needed time, she would not leave me alone and kept emailing me and calling me and I really did not like that.

The person who I was talking with in regards to this community I did not feel like they were as friendly as I wanted them to be. This community as also a little more pricey than the budget that we had set for my loved one.

It had more of a corporate feeling and seemed more like a sales pitch.

I feel like I am being price gauged and that I may be overcharging for where I am now. This building is older and we are being charged so high which is just to much. We may have to move due to the charges. Some of the things going for this community is that they have staff that have been there for a very long time and they are the gems that are helping in this community. They understand how wonderful it can be there how good it could be. I am very unhappy with the new employees that are coming in. The resident occupancy is also low which I don't like.

Overall it's physically a very nice facility and very clean. The overall staff is friendly and mostly attentive. I don't hear my loved one complain about the food. If asked if I would recommend Belmont Village, the answer would be yes and no. I don't know that any other facility of this quality would be any different. I think their ratio of staff to residents is good, but we've had issues with attentiveness - things like sheets not getting changed every week, other residents wandering into the room and then an article of clothing will be missing (nothing big stolen), etc. There seems to be a real lack of communication between management and staff. We've addressed things with management, and they say they'll take care of it. But even if it filters down to the staff, things don't change. So there's just an internal issue with communication that we're not happy with. But overall, my loved one seems to be relatively happy there, and it's a nice facility. They have good standards in place for Covid protection. So we wouldn't think about moving her. But there are definitely some things that need to be addressed.

Be careful and have a well documented plan of care before moving into the community. Make sure to closely monitor your loved one's care once in the community.

Our family had a virtual experience and they did not do that great of a job, they did not really take us around the community so we didn't get to see different rooms.

Very clean there. The people who take care of your loved one are extremely caring. they would give a 5. The administrative staff are disconnected. They would get one to two stars. They were very anxious nad nice to you trying to get you on board. But once you were on board, you wer edropped like ahot patato. And that was very hurtful. A lot of the people there are wanting to jump ship, especially based on what they get for the price they pay. My lvoed one wasn't jazzed about the food. Activiites were their very low point. Those were very much lacking, and a large part of why she moved. I did tell this to the director, and he agreed with me. But he didn't do anything about it. Basically nobody is out there being a cheerleader and heling the new residents get involved with one another. Covid lockdown was a factor, and occasionally the did nave activites with socail distancing. But overlal not enoguh staff to maek thigns happen. My loved one was so unhappy. She would tell me when she walked out of the door every day she would say "I hate this place. "

beautiful facility, but the food is only fair. The service is not only fail. At the prices, I expected high quality food and an great menu. The service and the food is dinner food,

Once your loved one moves in we have not been able to see them because of covid. Communication is not very good and we have had trouble getting them to return our calls. I would recommend this community to others.

My ratings are based on the Memory Care Unit. I think it is a great place. I really liked the general community, and thought it was great option. Memory Care is pretty good, but there were a few instances that tainted our experience.

They are understaffed. The food is very poor and the service of food is very poor. It all depend on the kind of service that you need. If you have a normal intellect, I would not chose this place because most everyone has some form of dementia, so it makes for poor conversation and company.

To be a beautiful facility in March. Looking for a memory skilled program and they. will have it. Tiered. levels in this area whicn we liked. Affordable and would have a great access to trained nurses.

My mother lived here for over 3 years before she died. We chose this place because of what previous reviewers have praised above--mostly superficial information. They have a terrible theft problem. We thought having a lock on the door and a separate locked drawer in the room would protect her valuables. We were so stupid. EVERYONE who works there has a master key. My mother lost thousands of dollars she thought was safe in the locked drawer. Her engagement ring was stolen, also lots of other jewelry disappeared. Her pain pills (hydrocodone) were stolen many times. Often the nurse would bring her pills to her room in the MIDDLE OF THE NIGHT and just lay them on a table. The staff, including the director, was pretty indifferent to this problem. They gave her a small safe, which for a 90 year old with arthritis is not helpful. The nursing staff tried, the PALS (most of them) tried, but the administrative staff kept to their ivory tower with their noses in the air. They should have given us some kind of warning, and I still resent that they did not. SO--WARNING! THEFT PROBLEM!

We really liked [name removed]. The place seemed fine. Nothing particularly memorable, though. It was the first place we saw, and we just wanted to see others.

Very good for memory care/Alzheimer’s. Small rooms. Broad range of memory care and physical care options. No stove seems like a dealbreaker for mom. Seems like mom is not ready for something like this.

Potential

The senior advisor helped us find bellmont I like the idea of in between care for assisted living and a dementia unit. The place is clean and pretty the apartments are very nice and they have a pool (although its use ended up not being quite what was described) getting a hold of people by phone is very difficult but when you do they do try to help and are nice I think email in person and appointments are better .I'm not sure if the front desk are volunteers but it would be nice to have them trained and given information I think they are working on it . They do answer the phone right away during day hours. (Evening hours and night time I heard they are working on a new phone system that the nursing department can answer easier and convienent for them )

Great rooms. Expensive. Was very quiet.