Belmont Village

The care services, meals and activities are specific to our situation as [Name Removed] journey at Lutheran home was unfortunate prior to admission and went down hill rapidly once entering Belmont. All Lower ratings were due to staff people skills or maybe being a bit numb to their day to day jobs. Gram couldn't take advantage of some of the amenities because of her condition.

My father's has definitely had several issues since arriving at Belmont. I think the staff could use additional training in regard to communication. I feel like we were over sold a product that didn't deliver to the extend they claimed. There have been issues with his prescriptions and the services that we pay for to the extent that we discontinued paying the $[removed] additional monthly due to the issues we kept encountering. Very frustrating. A medical provider who doesn't seem to have the knowledge or experience we expected. And nursing staff who also are not as available as we were told they would be. That's the main reason we chose Belmont was the "24/7 medical care". Positive feedback: they have a good chef who cooks food that my dad says tastes really good.

The attention to memory care patients can we lacking. Activities don't match the cognitive levels of the patients. They basically sit in one room all day and rarely get taken outside, to hear live music or have use of the theater. All promised during the tour. Communication with management is difficult. Hard to get responses.

Staff generally caring, friendly competent. Activities many and varied but mediocre - Activity for memory impaired aimed completely at the "very " extreme with nothing for those in better shape who could benefit from a well planned program. Food ranges from mediocre to good with ample choices plus a weekly rotation of specials. Service ok to awful. High probability to be served something different from order e.g different vegetables, protein, sauce on side, etc. Not enough staff, so you can wait 10 minutes to get silverware, etc, or attract someone if you need more water etc. Rooms nice size, comfortable with good weekly housekeeping and laundry. Backup if there is health issue good and important!

The front desk staff are great, food staff and food are great. The Pals are doing their best but some are more engaged with the residents than others. I feel my relative is clean, her room is clean, she gets to engage in activities if she wants. I feel the level of enjoyment varies between the independent and assisted living with those in memory care. Memory care residents seem (understandably) are experiencing less freedom, less understanding of what is going on.

We had a fire alarm go off while family was there. The sound was blaring for at least 15 to 30 minutes or more. No staff was concerned about it. Waiting on building supervisor to come from home to investigate. It was in a laundry room on 4th floor. The next day i asked about their procedure on fire drills in staff office. No one could answer my questions. Do the elevators lock down ? How would you get people down from top floors? Glad family had room on 1st floor. Not very good about keeping clothes separate from other room occupants when washing. Lost bedsheets, towels, and compression socks.

It's not the best respite care. There are some caregivers that need to retire as they are not providing care that is being paid for due to personal aches and pains. I would not recommend them for respite care, but would for memory care.

My biggest issues are with the Memory care floor and not the overall experience. A bit of a bait and switch. Residence like my Mom who is mobile and fit are never included in the activities for the other residents so she is locked on a floor with no physical activities and they sit on the same room all day unless there is physical therapy. Don't walk them or bring them outside. I would have to pay extra to have them walk. Often pals are just sitting around when they could take some residents to patios or to hear the live music. Been a battle.

Belmont Village Lincoln Park is a nice friendly facility. They offer good care. Cons: Understaffed, underorganized which makes it difficult getting questions answered, including financial.

My father in law requested a bigger bed as he prone to fall, unfortunately they could not accommodate as we were there for only short term. Very clean and well maintained facility, plenty of places to Sit and everything kept so clean and accecable Staff was very courteous and friendly, ready to help for any assistance W were new to care facility, my father in law said he need to wait sometimes for assistance. But nursing staff was very responsive and reported any incidents, as my father in law is high fall risk My it is first time for our family to admit any care facility. It was little emotional and also confusion for my inlaws. Belmont village is great facility but we were not ready mentally and emotionally to opt for a care facility then. My inlaws preferred a home care option for now

As far as respite care, they weren't the best. I had to wear a knee brace and nobody wanted to either learn or pay attention to how it needed to be done. The place was short on staff and it really affected the type of care you received. I was OK most of the time, but I would never want to go there if I was in the shape of most of the residence. I don't believe that because you have dementia or Alzheimer's that you should be treated that way, like I said it wasn't everybody but they really do need to clean house. Some of the bells have been there so long they need to retire because they can't handle an overweight person in a wheelchair. It was just not the best experience in my point of view. Some of the staff were great and others were awful. They are under new management and when that settles down and they get enough staff that they're not short it might be different but at this point I would not recommend them to other families.

We asked them to get her a new bed because the one in the room was too high for her to comfortably get in and out of. Two or three days later she fell getting out of the bed and wound up in the emergency room. I would recommend them with reservations

Overall our family has had a good experience with Belmont Village RPV.

I toured this facility. Staff was very friendly. The facility was clean. The cost was higher than some others in the area.

The staff are all extremely friendly and helpful. There has not been one person in the staff that I have not found to be great. Overall I would recommend Belmont Village Encino to others, but with some caveats. I do not think it is the absolute best, but at this point, it is the best fit for us.

The community was under construction and the outside space was not available for roaming and that was important for our loved one. All the buildings seemed the same like an apartment building and we thought this might confuse our loved one.

If we had to do this process all over again we would not pick Belmont Village. Due to the extensive price here there is a hesitancy with a risk of losing cliental because of the resident saying no - for example we wanted out loved one to have assistance with bathing, eating and changing clothes. When the staff would come in and if our loved one did not want to do either of those things - the staff would simply say okay and leave. We then had to pay additional services for an outside companion to come and make sure our loved one was receiving the proper care.

During our tour at Belmont Village of Buckhead, we met the Director of Resident Activities, and she was phenomenal. But as we toured, the facility itself, we did not see the level of interaction or engagement with the residents. An activity was going on, and not may people were there participating. There were a lot of people in their rooms. And we were looking for a more social experience for our loved one with people up and about.

Regarding Belmont: Limited help with toilet, and dressing. We were even there several times to witness when she rang for help no one came. Shared concerns with director at least two times regarding lack of attention to meds. Said they have more of a café style to disperse meds where residents come to them. Didn't work for mom. I didn't feel the housekeeping was very good. The activities were very good. Staff was great otherwise.

Belmont Village is a lovely place. It is all updated and has more of a hotel feel to it rather than a warm cozy environment. The suites were gorgeous, they had hardwood floors in them. One of the main downfalls was that my loved one would have had to have all of the meals in the dining room, they did not have enough staff to bring her meals to her room. She is non-ambulatory so this would have been hard for her. The woman showing us around was knowledgeable, but there were times that I felt she was not listening to me and what we really needed for my loved one. She was also way too pushy and wanted us to make the decision right then and there. When I told her we needed time, she would not leave me alone and kept emailing me and calling me and I really did not like that.