Belmont Village

When I visited Jill was very helpful and gracious. It's definitely not as swank as some that I have seen, but is also not as expensive. The activities looked robust, and they were lots of opportunities to socialize. The dining room was clean and there were lots of folks filing in for dinner when I was there. The employees at Belmont weren't as outgoing as another place I had seen, and in fact I overheard a couple of staff talking about not being happy to come in the next day, within earshot of several residents. The carpet had some spots that needed some attention, and we walked past some debris a couple times, and she didn't stop to pick it up.

They had a section there that they said was care for early dementia but the people in there were so much farther along that my mother would not fit in at all. She would go crazy. They had progressed far beyond the care that she needed.

It's tiny! My father is ambulatory and likes to walk around and they couldn't take him on walks either. There is a garden that's across the street that they take people to but it's treacherous. It would not be good for someone with a tendency to fall. There is one resident that does go for walks in the garden but it's not paved and I don't think it would be good for my father. Otherwise, Belmont Village is on this hill, near the Hollywood Bowl. It's very hilly and near a major street. This would not be a good option for my father.

My husband and I only found out about the physical therapists on staff the last three days of our 3 week stay - we booked respite care for two-- only wanted two weeks but they required one month, however, because it was already a week into the month we were able to get three weeks (we left at two and a half weeks). The food was very good for the most part, except when the chef was out you knew it..... really..... the waiter/waitress staff tried hard (most of them), but we think they were short.....the staff in general was very nice and helpful..... but we feel that we should have had more info from the person that booked us in...... The morning exercise pro was very nice -- good way to start the day.... however, around the time that we left they were doing away with the morning exercise class.... people were crushed.... another problem we had, one of the beds had a dark brown color, knit material. bed sheet set that was not acceptable to my husband... we asked if they could change the sheets to regular white sheets, never got an answer, so on the third day we went out and bought an acceptable set of white sheets which is now on a shelf in our closet....

My mother was isolated at home after the doctor told her she couldn't't drive any longer. I was overwhelmed by the number of options for senior living until I discovered A Place for Mom. Belinda asked a lot of questions and then sent us a very reasonable list of affordable options which we revised together after each visit. My mother knew Belmont was right for her as soon as she walked in the door. She is very happy, has made many new friends and most of all, I have peace of mind knowing she is well cared for.

We had a fire alarm go off while family was there. The sound was blaring for at least 15 to 30 minutes or more. No staff was concerned about it. Waiting on building supervisor to come from home to investigate. It was in a laundry room on 4th floor. The next day i asked about their procedure on fire drills in staff office. No one could answer my questions. Do the elevators lock down ? How would you get people down from top floors? Glad family had room on 1st floor. Not very good about keeping clothes separate from other room occupants when washing. Lost bedsheets, towels, and compression socks.

It's not the best respite care. There are some caregivers that need to retire as they are not providing care that is being paid for due to personal aches and pains. I would not recommend them for respite care, but would for memory care.

My biggest issues are with the Memory care floor and not the overall experience. A bit of a bait and switch. Residence like my Mom who is mobile and fit are never included in the activities for the other residents so she is locked on a floor with no physical activities and they sit on the same room all day unless there is physical therapy. Don't walk them or bring them outside. I would have to pay extra to have them walk. Often pals are just sitting around when they could take some residents to patios or to hear the live music. Been a battle.

My parents are needing more help than Belmont can provide. Belmont did not live up to their price tag - it's too much money for the amount of care they provide or don't provide. If you don't need extra help, it's great. If you need any assistance with anything, it's poor/fair.

Belmont Village Lincoln Park is a nice friendly facility. They offer good care. Cons: Understaffed, underorganized which makes it difficult getting questions answered, including financial.

My father in law requested a bigger bed as he prone to fall, unfortunately they could not accommodate as we were there for only short term. Very clean and well maintained facility, plenty of places to Sit and everything kept so clean and accecable Staff was very courteous and friendly, ready to help for any assistance W were new to care facility, my father in law said he need to wait sometimes for assistance. But nursing staff was very responsive and reported any incidents, as my father in law is high fall risk My it is first time for our family to admit any care facility. It was little emotional and also confusion for my inlaws. Belmont village is great facility but we were not ready mentally and emotionally to opt for a care facility then. My inlaws preferred a home care option for now

As far as respite care, they weren't the best. I had to wear a knee brace and nobody wanted to either learn or pay attention to how it needed to be done. The place was short on staff and it really affected the type of care you received. I was OK most of the time, but I would never want to go there if I was in the shape of most of the residence. I don't believe that because you have dementia or Alzheimer's that you should be treated that way, like I said it wasn't everybody but they really do need to clean house. Some of the bells have been there so long they need to retire because they can't handle an overweight person in a wheelchair. It was just not the best experience in my point of view. Some of the staff were great and others were awful. They are under new management and when that settles down and they get enough staff that they're not short it might be different but at this point I would not recommend them to other families.

We asked them to get her a new bed because the one in the room was too high for her to comfortably get in and out of. Two or three days later she fell getting out of the bed and wound up in the emergency room. I would recommend them with reservations

Overall our family has had a good experience with Belmont Village RPV.

I toured this facility. Staff was very friendly. The facility was clean. The cost was higher than some others in the area.

The staff are all extremely friendly and helpful. There has not been one person in the staff that I have not found to be great. Overall I would recommend Belmont Village Encino to others, but with some caveats. I do not think it is the absolute best, but at this point, it is the best fit for us.

The community was under construction and the outside space was not available for roaming and that was important for our loved one. All the buildings seemed the same like an apartment building and we thought this might confuse our loved one.

If we had to do this process all over again we would not pick Belmont Village. Due to the extensive price here there is a hesitancy with a risk of losing cliental because of the resident saying no - for example we wanted out loved one to have assistance with bathing, eating and changing clothes. When the staff would come in and if our loved one did not want to do either of those things - the staff would simply say okay and leave. We then had to pay additional services for an outside companion to come and make sure our loved one was receiving the proper care.

During our tour at Belmont Village of Buckhead, we met the Director of Resident Activities, and she was phenomenal. But as we toured, the facility itself, we did not see the level of interaction or engagement with the residents. An activity was going on, and not may people were there participating. There were a lot of people in their rooms. And we were looking for a more social experience for our loved one with people up and about.

Regarding Belmont: Limited help with toilet, and dressing. We were even there several times to witness when she rang for help no one came. Shared concerns with director at least two times regarding lack of attention to meds. Said they have more of a café style to disperse meds where residents come to them. Didn't work for mom. I didn't feel the housekeeping was very good. The activities were very good. Staff was great otherwise.