Belmont Village

Excellent administration that helps With every aspect of getting your loved one settled. Staff does an excellent job of caring for my sister All Kind of activities and fun times Food is good. She really likes It. Clean, neat, friendly environment

Belmont Villages is a superbly placed facility with excellent services. Large memory care studios add to its appeal. Relatively expensive with additional fees, Belmont Villages tends to attract patients with resources to pay. Yet value for money is high. You pay for what you get. Belmont Villages offer everything one could ask of a quality care facility.

The food quality is high and presented well. The kitchen takes pride in the food. Then entire staff takes time to know the residents. One of the first things my husband noticed was how many people throughout the building knew his name. It made him feel welcomed and safe.

Clean, bright, it had a modern personality. We met two people,one a retired doctor, who had relatives there, and they were extremely positive about their experiences. Employees seemed positive and the facility had a full social calendar. We were impressed. It was a little outside our geographical circle or we would probably choose it for our relative.

High costs. From the lobby to floor 7, you have to go up some stairs, or take the elevator up to 1. Then, go to the other elevator to floor 7, and take a walk. Good to know that in the garage, go down . to the 2nd level down. There is no sign saying "Visitor Parking", so I just park near the VERY BACK in that part of the garage where there is a little orange elevator. . There is a code you have to use go straight up to 7, and yet another one to come down, which is quite confusing and not so user friendly. Besides, you have to call a number to ask what the codes are, but they were friendly about it. There is a bigger elevator close by that looks more inviting. You enter through a glassed in door to a small elevator room, pbut I think it only goes to Floor 1 and you have to take another elevator to 7. These are reasons why I gave the Belmont a 4, not a 5. They have made some important things too difficult. Mid AAA

We've had a great experience overall. My parents are very happy. The only issue I've had has been the process and paperwork for long term care insurance claims. Belmont charges [Amount Removed] a month to process, but it's never right

Very good Pal service, attentive. Same with most Med Techs and any issues were addressed.

The apartments are small. The kitchens are not full, but minimal. The pool area is not inviting. The food was good, but sharing the dining room with assisted living residents has its disadvantages.

The facility is new and very high end. The management is easy to work with. Caregivers are generally good but not always because of high staff turnover. The food is average.

Positive: good activities for residents, responsive facility directors, variety of food options, cleanly facility, friendly staff Negative: poor communication between nursing staff and nursing director, poor communication between nursing staff and family members

Very good communication with the Manager of the Memory Care Unit and other staff, in the initial weeks before I visited in person. This was very important as we were advised to delay our first visit to allow time for my Aunt to acclimate, and naturally there was some anxiety on my part, so the good communication with me was reassuring. So far so good in terms of a recommendation. I will add that A Place for Mom was a tremendous help. We had to find a place within a few days to move my Aunt and A Place For Mom was a huge help!

I would say 90% of the time the staff was awesome… There's a lot of communication that has to happen between disciplines and I can only imagine how hard that is… as an occupational therapist in home health and a prior school therapist… There are so many points of communication to manage. They were patient and understanding. They were gentle and gracious, and very sensitive and tried to make mom and dad feel as at home as possible. Unfortunately, dad was not interested in mixing and expanding his social circle. It took him a long time to finally come to terms with such a drastic change.… And one he never thought he would have to make (moving from their home)... into an assisted-living. However, the move aloud, the three of us caregivers the ability to access them as they were in between all three of us geographically. While our time was always shorter than desired… We were each able to keep our families somewhat above water. Activities were good… I especially liked the painting with [Name Removed]… Dad liked the exercises. The seasonal group activities work but a bit too overstimulated and crowded from my dad... wishing there could've been more of an outdoor opportunity, but you can never bet on the weather. Would like to have had more opportunities to mix, nature and outdoor spaces, but for what there is, I think it was as good as it could've been. Cleanliness – – seems like there could be a little something that could help it stay organized better. Also, I think some sort of daily orientation in room might be good for some people. A communication system to help the resident and the staff keep track of who had what done. It's a very disorienting experience. We are able to have our parents at one community (NOT 2 different communities); we did not have to use skilled nursing due to the services and community opportunities at Belmont. Also, the staff was accommodating with allowing us to have group meet ups and access to semi private spaces for meals.

Staff are friendly. Facilities are in good shape but a little older. Food is good. Activities are very good and regular. Staff have been very engaged and available both while we were looking for locations and after we choose.

Levels of memory care - Circle of Friends, longevity of staff, dedication of staff. . Yes I would recommend Belmont Village Geneva Road to other families

Awesome amenities, and on-site medical staff if/when needed. Graduated care available and no need to move from your unit to another for that care. Grounds are lovely and the year-round heated pool is beautiful. Food was very tasty and the community is warm and inviting.

My family and I toured Belmont in Encino, looking for a safe place for my mom, who can no longer live by herself. The first time we went we were very impressed by the accommodations and their circle of friends program. They made such a good first impression that we immediately moved the facility to our "Favorites " list. However, when we toured the facility a second time it became very clear that they are understaffed. We encountered several residents (with memory issues) who were lost in the hallways and needed help, but there were no care partners anywhere to be seen. Our tour guide was gracious enough to assist them, but what would have happened if we weren't there touring? How long would they have remained lost? Considering my mother has some memory issues, the absence of proper care & attention at Belmont is concerning. Why pay money for minimal care when mom could get lost for free at home? After a quick search on the internet, it seems others have reported understaffing as well

The facility may be somewhat understaffed, getting staff assistance sometimes took longer than would be ideal. The administration was very attentive and helpful.

Move in process was easy. They have been very accommodating. The staff I've been in contact with have all been great. super friendly. Facility is clean. Living space is great. Our personal transition has been hard and we've had to go back in to the hospital so I can give a better assessment of activities and community feel at a later time.

Overall the facility is clean and well taken care of. The food is amazing with good variety. Almost all of the PAL's/caregivers are top notch, truly care about the residents, and treat them like family. We've had good experiences with all staff and of there are ever issues, we are able to get them resolved. Yes, I would definitely recommend Belmont to families looking for a place for their parent(s).

It's a new building and the amenities are nice. The community allows residents to stay in their apartment as they transition from independent living to assisted living (if needed)