Belmont Village

The experience with Belmont Village West Lake Hills overall has been great. Dad enjoys it there, and the staff is very friendly. There have been a few issues with his medication which is a small cause for concern, but overall it has been a great experience.

Overall I think they are doing fine. The initial intake and getting all the staff on board with all the individual specifications, took longer than I would have hoped. They did a care plan, but the staff wasn't updated in time for her arrival. I think they are really caring. It's very clean, and they are attentive. The food is handled really well. It's just the first four or five days in the beginning, could be handled better. Overall they have been extremely helpful. We are pretty pleased.

I moved my mother from Portland, Oregon to Chicago to be near me just over a year ago. Caring for her from such a long distance was no longer working. My mother was a very independent, strong and bright woman who had lived in her house with 10 acres for over 50 years. She as diagnosed with alzheimers about 4 years ago. Her one wish was that we let her live in her home as long as possible but my mother had become negative and resistant to any change or help. The decision to move her was huge but ultimately proved to be very successful. We were very pleasantly surprised by the move. My mother seemed relieved to be somewhere where she felt safe and secure. She missed her home and would ask everyday when she was going home but she also seemed content and relaxed for the first time that I can ever remember. My mom has been at Belmont Village for just over a year. I continue to be very very happy with the level of care. The staff are all very caring, communicative and helpful. From the receptionist to the nurses, the pals and the aides, everyone really seems to work together to help all the residents. I visit my Mom at least twice a week, at all times of the day, and I always see an incredibly well run facility with caring staff. The consistency makes a big difference. I think the size of the facility helps - it is big enough to allow for full functioning and oversight but small enough for individual care. I could not be happier with my mother's care at Belmont Village.

The staff, nurses and CNA's at Belmont Village are what make it an extraordinary place to live and receive care. From the Executive Director on down, these people learn what is important to your loved one, and they go about making it happen. My mom received different levels of care while at Belmont Village, and each experience, although stressful to her family, was carefully set in context of her overall caregiving strategy, so that it occurred seamlessly and holistically. I would definitely recommend Belmont Village to a friend, so take my word for it, and go check it out for your loved one! They do a lot for the seniors, and have a nice ratio of men and women, so that your loved one will be able to fellowship and enjoy life in a new home environment. Thank you and kudos to Belmont.

So far Mom has been very impressed with life at Belmont Village. The staff is very attentive and communicates well.

A few things have impressed me about Belmont: their flexibility in helping couples where one member has memory issues and needs a higher level of care during the day, their interest in helping those with Parkinson's Disease, and their creativity, and their ability to get residents involved in a variety of activities.

When matched side by side, most assisted living care facilities offer pretty much the same physical and dat to day care amenities for dementia residents. What set Belmont apart from the places I have visited was the "Circle of Friends" program which offers residents with dementia a program that has demonstrated, through research, a regimen that can slow the onslaught of the condition

My mom moved in March 1, 2014. We are so happy with Belmont, and the wonderful staff. The pals are so kind, and caring they have made her adjustment there go very smoothly. I am very pleased with all the supportive staff who make my mom feel like Belmont is her new home. Belmont offers all kinds of daily activities that the residents can be involved in. The dining hall is very welcoming and the menu has a large selection to choose from. We are thankful we have my mom in a place where she is cared for treated with respect, and shown so much love and kindness by all the staff. Thank you everyone at Belmont for making it a great place for our loved ones.

I feel my parents are quite happy with Belmont Village. I am pleased at how the staff have made them feel very welcome.

As far as the cleanliness goes, there is a distinction between the common areas and the individual apartments. I would rate the cleanliness of the common areas as a 5, but the apartments as a 3. Overall, the value is great. The thing that makes me the most happy is that everyone has been specifically trained to deal with memory impairment. Memory impairment is more than a physical impairment, but a mental and emotional impairment that has it's own quirks. The staff have a high tolerance level and I appreciate their hard work! They are required a certain number of hours of training. Also, there is always a fully registered nurse on staff 24/7. I wouldn't say anything but good things about the staff!

This place is wonderfully clean, attentive, friendly and has great entertainment. We don't have a long time to be able to review things overall, as my mom just moved in about a week or two ago. The only reason I did not give 5 stars is that there was soooo much attention paid prior to moving in, and now that we are moved in, there is lots of help and support, but on the actual move-in days, it was hard to find someone to answer questions. I wasn't looking for help for the literal move...just to find out what is okay and what's not, where things are, what to do with empty boxes, etc. It was hard to repeatedly track down people, and frankly, I was bummed there was no one to "welcome" my mom with even the tiniest bit of fanfare or little note on her door. I was happy to see there was a beautiful welcome "tea" done very nicely at the end of the month for all the new residents. Since the initial move-in, the care has been tremendous, and not ONE employee is less than fun, friendly, gracious and wonderful. I think we have found a gem (and hope it continues!)

An Alzheimer's sufferer for several years, my dad had been able to continue at home, very self sufficient in most ways and under the sole care of my Mom when needed. Then a fall necessitated many quick decisions about his condition; where and how he would need to live. Through "Aplaceformom.com" we found Belmont Village in Glenview. We have been very impressed with both the facility and the staff. The facility is very nice, bright and cheery, clean and comfortable. The staff is professional, friendly and caring. Dad seems comfortable and well cared for. We are very happy with our family's decision to move him to Belmont Village.

We placed both our parents here, in separate rooms due to different care needs. Staff made everyone feel welcome and a part of the Belmont family. In fact, many of the staff treat residents as if they are family. Varied activities, with an enthusiastic leader, are geared towards residents' capabilities, and staff always available at activities for those who need extra assistance. Special events throughout the year, like golf tournament, casino, carnival provide fun and something to look forward to. Nursing staff is excellent, caring, competent. PALs are wonderful, gentle, compassionate. Dining hall is like a beautiful restaurant; food is attractive and tasty. The facility is beautifully cared for and decorated seasonally. Both parents passed away recently. Hospice was engaged for one parent. Both Belmont staff and hospice staff were so kind, gentle and understanding. Belmont was very supportive during end-of-life. Truly, we felt relieved knowing our parents were so well-cared for and loved.

The staff and facilities are wonderful and have made my Mom's transition to her new home very pleasant.

It was our second choice, it was just a little more ecostly as a non refundable deposit and that was a little bit prohibitive, it was like 4,500 dollars. WE felt very welcomed, it was a little bit larger than Sunrise, a little bit more sprawly because it was kind of laid out in sections instead of floors so I had less of a feel for where the people are.

I'm pleased with the level of care and the cleanliness of the facility, the food is fantastic, the only thing I would say, and I think this would be common to any place where you have someone is you still have to keep an eye on them to see what's going on. Little things happen that you just have to follow up on and follow through with, like they're supposed to change a specific caregiver that day and it doesn't happen so you have to follow up with them. Overall I'm very very pleased with how she settled in there. She was very resistant to going but she stopped battling and she seems to be content, it's really amazing. On the whole they're great, a 4.99 it's just that one thing, you still have to be vigilent, I trust them but it's like having a child, but I really couldn't be happier, if I had to move her somewhere I would look for a belmont village community.

the activities look great but my Dad hasn't been able to partake yet. very, very expensive. Everything costs extra and they are understaffed. Elevator has been down for over 3 weeks. Yes, we would recommend the community to others but warn how expensive

The staff is very caring. Activities are o.k. Food is better than other rehab/retirement communities and many more choices.

My experience with the head nurse was awful. My husband entered Belmont Village after a 3 week stay at Northwestern Hospital. He was in hospice care for only 5 days before he died at Belmont Village. The head nurse showed no empathy sympathy or courtesy towards my loss.

I thought they did a great job reaching out and trying to meet our ever-changing needs... We had to find a place that would allow mom and dad to be together. Mom had been diagnosed with cancer in February and dad had been cared for my mom for over 10 years with due to his Parkinson's disease . In April of last year, mom was going to the ER for a port infection. While she was at her appointment, dad had fallen and broken his hip at home. He was not generally left at home, but we knew the extra trip was going to be too much for him. He was discovered between three and six hours later seated on the floor by my sister. He went to a different ER. The next day he had surgery and then he had recovery in the hospital. Dad was 89 and so of course it took a while to heal. Thankfully, his pain was not too bad. Next was transit to Austin to a skilled nursing facility at Westminster. He spent about a month there. And then he went to rehab for almost 2 weeks. I believe it was central Texas orthopedics. Just a little east of Westminster. Westminster was pretty good but kind of well. I guess it's just an SNF.... They did not encourage people to mix or talk very much. Rehab was like a dungeon. At the time our family was too thin to give dad much advocacy what he needed desperately there. He actually declined in rehab. We looked at Brookdale's the one on 2222 and the one in Westlake. I liked the one in Westlake, especially but I did not like the dark and dungeon like assisted living also... It was not going to accommodate two people. What I like about Belmont was that it allowed us to get mom and dad together again for the first time in over two months. At first mom was able to walk around and was interested in taking part in some of the activities. She went to a couple of the group activities, but usually spend time with dad since dad was more in dwelling and did not want to reach out as much. Mom was the social one. Dad liked the exercise classes that occurred every morning. He refused to participate in any of the real social hours... He humored us by attending some of the special events. Angela and Candice tried their best to encourage dad to get out and try some things They were available by texting and that was helpful. [name removed]and [name removed] and so many of the other caregivers were so helpful and caring for our mom and dad. We definitely miss our Belmont family and owe them some BIG thank you's for all of the energy and patience. They put into their work on a daily basis with not just our parents but all of the residents. Mom passed in July and dad had to be on his own. That was a better pill to swallow. He had several weeks but shouldn't turned into months and then he eventually passed in December on his anniversary with Mom. The end of care possibilities with hospice was especially helpful. Our dad was his therapist. The nurses were amazing also. And they work very well with the staff there. I only wish we had started sooner with hospice.