Avista Senior Living

I was not happy about the "move in fee" didn't know about this until I was moving her in and it feels like a way to cover the fee they pay you. I've only felt with one staff member and [name removed] the sales person. The staff person [name removed] has been great, [name removed] has been difficult to get responses out of since move in.

The overall experience gets a s because of the communication issues with the leadership. Yes, I would recommend Evergreen. What I like most is that my sister can enjoy independent living for now but when the time comes that she needs more care, she will not have to move to another apartment in the facility -- the entire complex is licensed for assisted living. That is a HUGE plus!

[name removed] wasn't happy with his experience there...the previous resident in the respite apartment had apparently kept the keys to the room & medicine cabinet...so [name removed] had no way to lock up his medicines, or the room, when he'd go out of it...the tv quit working, so if he wanted to watch tv, had to go to their library, and watch what ever was showing...He needs his food puréed, as he has trouble choking if trying to swallow otherwise. They will decide if they'll accept you based upon the answers they receive according to the AZ health department...and the needs required by the person applying...

[name removed] does not particularly like the food served and is not impressed. I have to grocery shop for her each week to supplement her meals. I especially like the renovations they did recently. The residents should have more input for meals.

Overall good. Caregivers a plus. Finance people a weakness. Based on the experience we have had so far. There is a fair amount of staff turnover, but I understand that is typical for the industry I would recommend Avanti Senior Living to other families

The system could use improvement. I think that the staff is overworked and underpaid/appreciated. The staff members at Foothills Place were great! They are all truly good people that are trying their best to do right

We toured Aurora Place and this facility would have been our second choice. The friendliness was good. The cleanliness was also good from what we saw during the tour.

We had a brief experience with Garnet Place. The initial contact was good. But our family member only ended up staying there for one day. On that first day, she was somehow able to wander off unnoticed, and she was later found in the parking lot. So they told us they would not be able to take care of her. And then they did not refund us any money that had been paid upfront. They were friendly going in, but not going out when they were done with us.

All of the people who were running the place that I initially interviewed are now gone, they've had a lot of changes with their staff. My experience has been kind of mixed, there were some really good things and a lot has fallen off. I'm unsure if it's because they're getting new people onboard. One of the bigger reasons I'd give Foothills Place lower scores is because the residents will push their buttons and wait extended periods of time to get help. I'm unsure if that's related to the quality of their staff, their lack of staff, or both.

Small community with outdated décor and very friendly staff.

They were very caring and personable.

I would recommend you stay on top of the caregivers to make sure they give the medications correctly to your loved one. I would also recommend you verify this information several times. The activities are limited and the outings have been canceled due to the pandemic.

Avista Place was sort of like apartment living, and it was was kind of an eclectic community. I think it would be a better fit for a lady. It was very homey, with lots of trinkets all over, and patios full of flowers. It just wasn’t ta good fit for my male loved one. But the people there were super nice.

Overall we really like Jasmine Place, they are just in transition period of staff right now. The facility is in a nice area and the rooms are a good size. They do offer the wifi but they have been having issues with the speed. They offer a ton of activities for residents and are always keeping them busy with things. Our loved one loves it here and the people have all been so friendly. I would recommend as long as your loved one still likes to be active.

I'm not getting the service I thought I would get. Everything could be improved to allow a better experience for the residents. The staff seem to avoid the residents as much as they can. The food is fair, and they don't seem to accommodate special dietary restrictions.

I would recommend that your loved one is able to 100% care for themselves. The community wasn't able to assist with bathing or care of my loved one like they promised me that my loved one would be getting.

The space is very nice, we are very happy with the configuration of the rooms and the psychical look of the place and the people are very nice. Everyone that works there is doing their best and showing a lot of care towards the residents. However there are improvements that could be made, and the first is their staffing. They are way under staffed which causes implication with the quality of the care. Also, they do not have a regular nursing staff so they are having to bring temp nurses in from other agencies Also the dining hall is understaffed which causes issues with the overall service.

I have to call for the staff to communicate with me about my loved one. The community provides lock services for my loved one.

It felt a bit dreary, possibly due to dim lightning and grounds not as well kept.

I've had some communication with the care staff. And I've been hainvg some issues with biling - I've sen things on the bill that wer enot on his care plan. They keep tellin gme that they're working on it. But they're not following through, or the refunds are not happening. We've had some outside home nursing that are providing services like showering assistance that Louisa Place then asks my loved one if he needs. And he's not aware which staff is asking and goes along with whoever is directing him. We're working on it with the main corporation for the company, and they said it's always difficult to get reufdns, but I'm not sure whyit wouls be that difficult. My loved one says he eats whatever they put in front of him, but tehey have made the offer that if there's osmething he wants to see on the enu . It seems pretty clean. THey do wash his sheets and his clothes. I'm a little worried about his bathroom area, but the water up here is really hard, so that could play a part. But geerally it loks very clean. With activities, maybe my loved one is a special circumstance since he's losing his vision and hearing, so he's not participaing because he can't see or hear things well enough. I've actually sent them a list of activities, and they are working on it. And they have a new activities director, but that just happened. I know things have been restricted due to Covid. My loved one is not a fan of the prizes for the games - so far it's just been candy. My loved one is pretty with it for his age, and the other residents Small facility, only about 20 peopl eright now, and of those 20, there's prbably only 2 other men,. I think that makes him feel isolated a little bit. There's some miscommunication with the care staff, nothing life threatening or anything. Just some issues with communication from management to tthe care staff to how that translates to actual care of the residents. For instance, they're supposed to watch my loved one take his medicine, because with his vision problems he could drop something and not know. My loved one says they're just asking him later in the day after he's already taken his meds. But they've told me he''s already taken them before they can get there. Just little things. And things are slowly getting ironed out. But the shower thing is getting frustrating for me.