Avista Senior Living

The administrative staff is very good. There was a problem with the monthly fee. I was quoted a price according to the point system for $[fee removed] and then got a bill for $[fee removed]. I questioned the amount and was told my mother was a level 4 instead of 3 because of her needs. I was not told what the additional points were for and no advance notice that her monthly fee was increased. The additional cost was quite a shock and an additional financial burden I was not prepared for.

My mom loves the people. Doesn't love the food. Initially, it took 3 weeks to get her cable working. Also, the fridge that was supposed to be replaced prior to move-in has yet to be replaced and the freezer leaks water into the fridge, requiring weekly attention. Overall, it's been a very positive experience aside from that.

Good food. Staff is nice. Very clean. Lots of activities. Yes, we would recommend this community to other families based on the experience so far.

The director, [name removed], is the reason I didn't give them a 5. She basically doesn't respond to requests for contact. She did this while we were trying to decide on a facility, and she's done it since my brother moved in. Everyone else is wonderful, and we are happy with Evergreen Village.

Wife says food is not good. She is bedbound says food is always cold when she gets it.

The staff is great and all seem to be very kind and helpful. My Mom has adjusted and is doing very well there. I would recommend to others.

I would rate Olympus Ranch 4. Mainly the food needs improving. The U Steps in the gym are wonderful. Yes I would recommend this community.

This is a great place for the price. My mom complains about the food allot. She ends up spending additional money on back up food from the grocery store. Otherwise it's great.

The only down fall was that in 14 days they never asked my mom if she wanted a shower or her cloths washed. [name removed] the manger said they really slipped up but he was very sorry. Other than that it was good.

White Cliffs is expensive but it's worth it. The people are nice and friendly. The nurses care for their patients. It's clean.

Avista is a welcoming place for both residents and families. It's clean and the staff is very responsive and knowledgeable.

Overall we had a very good experience with Avista. I don't think we could have found a better place for my mother-in-law. I would highly recommend Avista.

We enjoy visiting Pioneer to keep up to speed on the latest news. Most likely we would have been a resident 2 to 3 years ago except for one main drawback. There is no covered parking! Cache Valley is beautiful and living here is great, but having a foot of snow on your car in the winter and hot sun in the summer is not for retirement. We have asked numerous times if there are plans to install very simple 'covered parking' slots for those willing to pay the extra monthly amount. Unfortunately the answer has always been NO PLANs! Unfortunatly, this has caused us to look elsewhere outside of the Logan area!

The only things I graded less than five were, the food, which there is really a good variety. It is mostly personal preference by those that live there. My brother would like a little more variety, but he really does appreciate the effort they make. The other is the bedbug problem that keeps coming up. I know you are trying to take care of that, but it is a concern. But we feel very fortunate that you are there to offer this kind of a facility and service

I wish there had been more staff to care for the residents, they said it was memory care, but my paperwork said assisted living. My mom got out of the facility 4 times. Overall the staff that were there were wonderful. Overall the assisted living is wonderful for place, just not for someone with dementia.

We chose this facility becuase they offer respite care. Label everything you bring. If things gets miss placed good luck trying to locate it. Overall they did a great job!

What we like the best about the community is the available activity's. What they could improve on our be the communication between departments is terrible, anything having to do with care points is a block wall

Spring Gardens is a beautiful place with a good staff and compassionate people. For the very short time my father was there, we were very happy, although memory care is never a place you want your family to need. [name removed] was great to work with and so was [name removed]. The memory care team that watched over my father was thoughtful, kind and respectful. Four days are not enough to form a complete and full evaluation; however, I believe that the care and respect we saw in the short term would have continued into long-term.

The facility is small and does not have enough staff to handle all the residents needs. It is fine if you are fairly independent but not if you need extra help with daily care needs.

Mark your loved ones items because the residents keep moving things around. Also the staff are super nice and you can come visit pretty much any time at all. It would be nice if the food was more fresh and had more flavor!