Avista Senior Living

Overall LP is good. The accounting and billing is fair, they have problems overcharging.

Garnet Place was an excellent facility. The only real problem was that, in general, the food was very mediocre. They took really good care of [Name removed], until she died.

When I toured this facility, it was pristine, but very expensive. The residents there seemed to be very active, which is nice, but wouldn’t fit the needs of my loved one very well. The building was fairly new and seemed to be on top of things as far as cleanliness was concerned. Any executive person that we spoke with was exceptional in answering any questions we had. We ultimately decided on a different community because of the pricing, but if I had moved my loved one in, I don’t think I would’ve had any complaints.

We toured this community for care. The staff were outstanding and did answer the questions we had. We liked that the community was clean and the environment was very nice. The menu looked appealing. We would suggest that families your this community for the care of a loved one

I thought the staff at this location where very helpful and knowledgeable about there community and everything they had to offer. They just did not offer a medicaid plan and that is what my mother will eventually have to be using.

The staff at Windriver is very understanding and patient with my father. He tends to be stubborn about things but they generally do their best to work with him.They were willing to take more of the load from me and understood that I had my own family and needed a break.One thing that could be better is the communication. I would like for them to reach out to me more. I don't need updates everyday but they tend to tell him things and not me. I would also like to thank my advisor from A Place for Mom. She was so patient with me and guided me though the process because I had never done this before.

The heron Place has been a good choice for my mother-in-law. The community overall has a good look to it. It is very well maintained. The staff is really nice and keeps her safe. We have found that my mother-in-law has been doing a lot better health wise since her move here. The meals are nutritious, unfortunately, the kitchen does not have the spices that she is used to but she is adjusting. The staff really works with us whenever we need anything. She has a good size room with her own bathroom with plenty of space.

My dad is having some issues with settling into Brookdale Prescott. The staff are friendly and work well with the family. His only complaint is the staff come in unannounced. My daughter and I have tried the food it is healthy and tastes good. They offer activities however he has not yet participated in any. I would recommend.

They have grown so fast. They are starting to smooth out.

Everything there is great! IT is a wonderful place.

The only thing is that the laundry marking, sometimes they do not get their things back. We try to keep it marked and the marking got washed off before we could get it back on.

The grounds and the outdoor had a lot of need for improvement. My wife didn't like the smell in the kitchen and dining area. This wasn't for us.

My mother has not been at the Peridot for a full week yet but she seems very happy. The staff is friendly and helpful. The meals have been very good. There are many activities to choose from. Her apartment is cute and cozy, with new carpet and paint. She has one bedroom and it is roomy enough to handle a bed, chest of drawers, bedside tables and a small chair and still have room to move about with the walker. Not all of the apartments have a view but Mom has an apartment with a little balcony and a lovely view. So far we are both very thankful to have found the Peridot.

My wife spent 2-1/2 weeks here on a respite care stay. She seemed to enjoy her time here. The facility is very nice, bright, and airy. Food was always good. She seemed well cared for.

My mother-in-law was there. With her dementia it ended up not being the best fit for her. They were not set up with memory care to the extent that she needed. It's all about a personal fit. Even though it didn't work out for her, my husband's aunt is still with them. They had a flood during a bad storm and moved all the residents to a facility in Enumclaw while they do repairs. That was supposed to be two weeks but it's turned into two and a half months because they decided to do a remodel too.

Initially our overall experience was good, but then my mom began getting up out of bed frequently and was a fall risk. I talked to the director and staff repeatedly about it and they continually left her bed alarm off. She had two falls within two days, the second time she broke her hip. They called me and told me she fell but that she was fine. When I came to check on her a few hours later I could see that one leg was shorter and rotated outward, indicating a hip fracture. She had hip surgery, was discharged back to Avista on hospice and died 13 days after her fall. The facility was always very clean. The staff was always very friendly. I would say before the fall her quality of care was a little better, maybe 3-4. After the fall and her hip surgery, she went back to a Vista on hospice. I would write her quality of care after as a 2. While at [community removed], they turned her every two hours and she left there with no skin breakdown whatsoever. I asked the staff at Avista to turn her every two hours to prevent her from getting any skin breakdown. I was turning her myself when I was there about 8 to 10 hours a day, but it is obvious that they were not turning her when I was not there. After just three days being back at Avista, she was developing a decubitus ulcer to her sacral area. I realize my mom was on hospice, had stopped eating and was going to die, but that doesn't mean she needed to die with a pressure injury from lack of basic care. Administrative staff was always very quick to answer an email, but they did not follow through on some of my concerns, like her frequent getting out of bed by herself. I was always assured that a bad alarm was in place, but most times when I'd show up to visit the bed alarm was turned off. I even posted a sign on the door to the staff to please always check to make sure the alarm was on before leaving the room. The day she fell and broke her hip, the alarm was off.

Very convenient. Nice people.

Food was terrible! That was [name removed] biggest complaint. What they could also improve on would be the housekeeping.

I would recommend in the right circumstances. It's more affordable than other places. It's clean.