Atria

High turnover rates among staff. Poor staff performance. Poor response from management to complaints. Continual escalations in costs for care with no corresponding increases in level of care. Cannot recommend Atria North Point. Their focus is not on the residents but rather on making as much money as possible from you and for the least amount of work in return.

Most of the staff was very friendly but they were under staffed and my parents were not taking care of timely or properly.

We did not have the best experience at Atria on the Hudson. I thought that the aides who worked there were too young and inexperienced in dealing with residents with dementia, and they were always short staffed. The aides complained about low wages and no salary increases even after years of working there

My loved one was previously a resident at Atria Carrollton and the overall experience was not great. We ended up moving our loved one to a different facility. They got a new Executive Director who is very rude and doesn't care about the residents. They fired the Service Care Director and Coordinator. They are overworking their med techs (one had over 40 hours of overtime in her two week paycheck) and they were not giving my loved one his medications properly, which the new Service Care Director admitted to me.

A lot of improvement needed. Disorganized, understaffed, overpriced, issues with heating and air conditioning occurred, large annual increases. People and staff are the best however. Friendly staff, and beautiful property with good location. Overall improvements needed in many areas especially facilities, and lacking value comparable to price

I would not recommend Atria Walnut Creek to others. The staff were friendly, but the managers were dismissive and communicated poorly. My mom was terribly bored at this facility. We moved her to a different place and now she's treated like a human by people who care.

Our loved one was previously a resident at Atria Woodbriar and overall, the experience was not great. The care was not very good and that is why we moved our loved one out of Atria Woodbriar and to another facility. Also, the rooms in Assisted Living had no kitchen.

Having lived here for five years, I am constantly surprised at the hidden charges. The latest, apparently, is the secret word “personal”. Laundry means only sheets and towels. Personal laundry is at least $15.00 a load. . An additional charge of approx a month. I do a lot of my own laundry myself, which can be tiring, because the laundry person loses my laundry or gives me some one else’s. She does not make sure that the machines are empty therebye mixing laundry. It would behoove anyone moving in here to have a lawyer read the small print. On top of this we get an approx 10 percent increase in rent each January but no increase in services. We do not even get housekeeping on a regular basis

My loved one is currently a resident at Atria Larson Place. This facility has rapidly gone down hill. The support staff is rude and surly. They seem to be very short staffed. I would not recommend this facility to others.

We have serious issues with this facility. We had our mother here for 2 years, and initially (when she was independent) Atria worked well. But then we noticed she was not getting the low sugar diet she was supposed to (ending in 2 trips to the ER with skyrocketing sugar levels) and when we asked if her moods were changing or her memory was getting worse, we were assured everything was fine. But it wasn't. She stopped getting dressed, wouldn't leave her room and ordered milk shakes for every meal. No one at Atria notified us of any of this. She clearly needed more care but no one addressed this. When we gave our 30 day notice, they immediately reassessed her care to twice the rate and tried to charge us for those high-rate services even after she had moved out. Very disappointed here.

We realize service overall is very marginal in every part of business throughout US - we see it. And we understand Atria had a new main nurse start the day after they arrived. And main office person got married and was out. But.....I can compare with all the other places. The set up, service needed reviews and transfer of records part went smoothly. But then after moving in they didn't get the help we signed up for(paying $$$) or meds on time and sometimes no meds at all (paying for meds mgmt). We switched from Atria care to private home care within 10 days and took back control over dispensing meds. Now things are working out and everyone is happy. Half the staff are very friendly and helpful and some are just negative and argumentative. Probably no different at most other places. Food very good and in dining room staff have been great. Upper management very nice but disconnect with making things happen. Activities fun for all and well organized

This was for respite care on the memory care unit. I continued to have billing issues long after my husband had left. The only way it ended was contacting the CEO of Atria. When I contacted them, they had said that they were unaware. Based off of our experience, I would not recommend Atria Park of Lynbrook to others looking. I feel that they need to make big procedural changes.

It is very close to where my mom currently lives, she had mentioned wanting to look into it previously.We would not recommend this place. Our mom did not enjoy her stay. Dirty food trays were left for hours in her room, as well as dirty sheets for days. The facilities were very nice, and the food was very good, but due to the other reasons she will not be interested in moving in long term.

It's tough for a person who is still very active, both mentally and physically to adapt/accept the surroundings. Residents are very warm and welcoming. I picked this community because, given my own health issues, I needed a safety net for my wife who is in the early stages of dementia if something happened to me.

Lots of residents have moved because of the prices, beginning this year they were raised to an exorbitant amount [removed]%. My rent went from $[removed] to $[removed]. Our services have been cut back and the Atria corporate is the problem. They ask for our input and then they will make no effort to respond to the feedback. Tenants are so frustrated.

First of all when visiting Atria Oakridge during the past 4-5 years to visit my brother and sister in law. It was tippy top. That is why we decided to make the move from Huntington Beach Ca. Well, it could not be more different. Fine dining was served at all meals, and [name removed]was the chef at that time. You were led to your table by a Lovely lady named [name removed] to enjoy a sumptuois meal. Today, today a different situation. For instance, was served cold chicken wings, prior to my soup, which was nice and hot. No condiments for the wings or crudites. The two critical servers in the dining were just termidated. We will never know why because their is a failed line of communication with the executive director. We are discouraged to be familial with employes. The objective here is to listen to the residents when we speak our peace, not to tell us that the info we need to know is the truth. The only saving grace is the Engage Life Group.

So far, we have not seen the value for [fee removed] large a month...The majority of our concerns are around the care component and communications side....The nurses we have the biggest issues with has just left...so we will see what happens after she is replaced before making any very difficult decisions about moving our mother to another place...There are absolutely areas of improvement here for them to work on.

We picked this community because, it seemed to be good at the time. They need to be more proactive and could have encouraged my loved one to participate more in the activiites. They were not as attentive. It was a shared failiure, and we mutually agreed that it was not a good fit.

My loved one was a resident at Atria Walnut Creek and I visited often. This facility has gone downhill. The staff are very nice. However, the food is terrible and the prices have increased a lot. The cleanliness of the facility is good. The setting is very nice. The rooms and large sitting area are pleasant.

The facility is clean and very nice looking. The front desk / check in were very nice. Looked like they had a lot of activities. The experience when we first got there and they were showing us the place it was amazing it was awesome... The moment we sign our contract they didn't talk to us anymore they weren't friendly anymore.... Administrative people they weren't like they were when they were trying to get you to sign up. They were added to exchange right after they got to decide the contract which was really sad...... The nurses that administer the pills were not good. There was so much confusion in what medication to give or not give and one of them knew something and the other one there was no communication..... Their doctor and nurse that came to see the patients there weekly was a 5/5. It's so expensive, and you get charged for every little thing...... I think the cost was a little bit high..... They were trying to bill insurance months after my brother in law passed away and I talked to them and they still sent the billing in. I had to report them. It took months to get a refund back.