Atria

We started out on a bad foot. I went in for a tour and without even seeing my loved one or meeting him they told me that my loved one needed memory care and that is not what we needed. They said if we put my loved one in memory care we would get the best care and sold me on something we did not need. My loved one was stuck there and was angry because they did not fit in there and there is no one to really socialize with. They did not work with me at all and were accommodating. All of the care staff could not have been nicer, they were all sweet and wonderful. We went and ate in the assisted living dining room and it was a great experience. We went a second time and the sales person who sold us on memory care told us it was not our dining room and was saying this stuff in front of everyone and kicked us out. It was very embarrassing.

My loved one did not have a good experience at this community. She felt like there was not enough attention to the covid restrictions and they recently just had a break out of a few cases. Prior to the outbreak I noticed that none of the staff were wearing mask and I reached out to the director and she stated that they were following guidelines. However, with the at risk people in the community I don't understand the risk and I felt they should still be in mask. One of the workers did not know about the outbreak and we were amazed they did not communicate this with her, we felt like no one was in control. This was just a serious problem for us. This community was friendly and clean it was mainly the covid situation

Right before my mother moved in they had a covid breakdown. I could not get anyone to return my phone calls and I could not check my mother in due to the covid issues. I decided to not put my loved one in right now I lost my deposit on the room and they kept billing me. They hit my mothers account for the amount and I am still waiting for a return call for this to be figured out. The rooms are nice and the building is nice. There is not really any outdoor space besides a terrace.

When we were touring they had a really good director who has since left. The facility itself is very old and when we went up to the memory care unit, all of the rooms looked out to the tops of buildings. It was not a place I wanted to put my mom.

Atria Grapevine can work to improve the overall cleanliness and the friendliness of the staff members.

Recreating RN Ex Director lack of communication!! Staff does not return calls. July 2021 move in asked for locked rent for one year refused. As of Jan 1 2022 rent increase 13%. Exorbitant!!

They were grossly understaffed in the memory care unit. They had no activities to speak of. I had to hunt down staff all the time to get help for my husband. And sometimes I found the staff sitting and watching television. I had to hire my own caregivers for the tune of over $[fee removed] for the first week, because they couldn't take care of him. The food was okay - that's the best I could say about them. One of the staff members said that the Biden administration gave all the caregivers $20,000, so they all just left. And she was the only one who stayed. So the administration in Washington may have caused the understaffing. It may not always be that way.

I would say look beyond the marketing stuff and calendar of activities. They had a full calendar of activities, but they were a disappointment. There was always bingo and stuff, but aerobic type of activities were always an afterthought. My loved one was supposed to get checked up on. But apparently to them, that simply meant they would ask him how he was and take him at his word that he was okay. The common areas were clean, but I would see little flies around the garbage in the living areas. Dad did like the food.

As far as the people who care for our loved one we have no problems, they are very friendly. However the management has a lack of communication and it seems to be happening a lot more. The first time we visited we got a frozen people and it was atrocious, but we did confront them about it and we think it is improving. Our loved one says there are no activities, but having memory issues we have to take that with a grain of salt because we are told by staff our loved one is participating in things. It is a good price for the place, we did have problems from the beginning with rates being added and there being inconsistency.

The staff is wonderful, the grounds are clean, the rules are a bit strict with visitors but the 2 Directors (women) are rude, inconsiderate and do not want to be bothered by residents that have an issue here or there. Do NOT put your loved ones in here.

right now is not a good time to be here and the community has a severe staff shortage. Management does not treat their employees with respect. So I would not recommend this community to anyone right now.

On a positive note. . . The place is great. Staff and food is exceptional. On a negative note. . . The administrators not so great - mostly unresponsive and lax in their duties. Kitchen needs help too.

The community looked a little run down.

For your info:- no activities - very short of staff- limited dining hours- confused residents- independent living- very limited transportation.

I would not recommend this community to others. They have incompetent medical staff and communication between the staff is very poor. They were issues with the meds being given according to dr orders. They did not address the mental status of the residents.

Don't go here. I would not put anybody here that I care about, unless you can get a private aide to stay with them through a good chunk of the day. It's not that my loved one has high needs that would warrant that kind of care. It's just that Atria is not providing the care. When you push the call button, enough time will pass that you don't even need them anymore. They have terrible, nonexistent communication skills. The head care nurse won't return my calls, even when I keep calling. When confronted, she says she was just busy that week. The director is absolutely useless. The food is not great. Our least favorite was a tuna fish sandwich for dinner. Activities have been limited due to Covid but seem to be picking up a little bit.

They were friendly until they had my payment then they turned with no answers to my questions. I was leaving messages and no one was calling me back. There was no care, medication, or anything for staying only night for the payment I made. They wouldn't refund me for the two months paid even though my loved one spending one night.

This community seemed so nice from day 1, when we moved in the price that was quoted was not what they told us. it was almost 600 dollars more. They tried to increase the price within a couple of weeks to almost doubled. The communication was not very detailed and they didn't update us on covid issues.

It's fine but not for everyone. This community is more for the independent resident than those that are needing assistance.

He is not having a good experience at Atria Glen. The food is not good. They only make sandwiches for meals and they do not have a full kitchen and run out of food a lot. Some people have left here because of the food situation. Overall, I would not recommend.