Atria

The facility is clean and inviting. The staff is friendly and yes, we would recommend Atria Park of Glen Ellyn to other families

Knowing that my mother is safe and happy gives me such peace of mind. She is happy and everyone is hide and friendly. Mom is especially impressed that by day two all the dining room servers knew her name. I am happy with the care she receives by everyone.

The building is bright and airy and always clean. The staff is personable and takes time to get to know the residents. The administration was in flux, so sometimes there was no manager of the building. The head nurse was rarely in the building and was difficult to contact. My mother-in-law was sent to the hospital after a fall, and the hospital staff, not Atria's, told us that she couldn't live there anymore.

My mother is settling in nicely at Atria since moving in mid January. Turned out to be a very good choice for her. Everyone is friendly and welcoming while giving her adequate time to settle in. She is participating in a number of activities provided at Atria, complements the food/meals and loves the access to walking outdoors along the waterway and through the Hometown neighborhood next door. She is also taking advantage of the bus and shuttle service provided and seems to meet her current needs. I personally have been pleasantly surprised with how quiet her apartment is and even with in building. My sister and I feel great about where she landed and Mother seems pretty happy!

For the most part, I feel mom is safe. There have been issues come up and there are things that I wish were better, but it is a very tough industry and there are a lot of moving parts so I take that into account. Most of the staff are caring and do a good job. Mom had a little higher cognition than others in memory care when she moved in which made it difficult to interact with others. That was not great for her. It was the interaction of the staff and still is that saves her. I wish there was an in between stage cognitively speaking :) There are times when the food has been, well, something I wouldn't eat other times are quite nice. But if it was me, I want every meal to be appetizing Also, another issue is the cleanliness. The floors always squeak like they're sticky. And as far as cleaning, they do it, but apparently they're not allowed to move furniture so who is supposed to clean all the little crumbs that can get behind there?

The staff at Atria Park are, without exception, superb. The facility is very attractive giving off "high end" vibes. Food could be improved. (I personally had more indigestion problems there than ever.) And the costs, including the "New Resident Fee" of $[fee removed], plus a [percent removed]% increase in rent in less than a year were my primary reason for leaving. (It is my understanding that this was done by Corporate, not Vintage Hills).

My Mom is on the Independent Living side and doesn’t require much care. Everyone, staff and other residents, are very friendly. The community has a lot of activities scheduled throughout the month. There are a number of options of food to choose when dining in the dining room.

My mom went on a tour of Atria Stamford in October and wanted to experience how life would be, not living in her own home. She did a 2 month trial run through the holidays, and although the Atria Stamford wasn't home, mom loved socializing with the other residents and meeting new friends. This prompted us to make Atria Stamford Mom's new home.

The facility is only a 10 minute walk from the Long Island railroad station. Or a 3 to 5 minute bus ride. It is located in a lovely, well kept residential neighborhood, Which makes for pleasant walks with your family member. It is also within walking distance of a a small business center that has a couple of restaurants, a diner, a pastry shop, hair salons, etc. note that my Number evaluations were for the memory care center and for a resident who is in the middle of the dementia spectrum.

She finds the staff to be very friendly and accommodating. She says the other residents are very friendly. She loves all the activities that are offered . Now, as far as my experience, I can say that they always respond to my phone calls quickly. They let me know what's going on with my mother-in-law and they answer all my questions. I like the fact that the facility offers transportation to and from her doctors appointments. oh, also my mother-in-law says the food is good and She likes that they offer a different variety. And that's about all I can say. I hope this is helpful

Based on when my aunt came to stay she did not learn the ins and outs of the apartment like how the heating worked. When we were told that she was going in as independent and able to cook on her stove they neglected to let us know that she had to be evaluated and after the evaluation it took over a month and several requests before it actually occurred. It seems when going to dinner at 5:00 many items on the menu were already gone and no longer available. Shortage of service help caused long delays in getting waited on. The tour when we first came so impressed my aunt that she decided to come again with other family to make sure this was the place she wanted to come to. One thing that I would let others know is that communication is the key. The staff of Atria were very professional and helpful when we arrived. The family liked that they did wellness checks when they have not seen her for meals or out and about."

Very friendly, welcoming and accommodating staff. Could improve on the food by providing more options, brighter presentation more fresh produce.

The staff caring for the residents in dementia unit are very caring and friendly.

Some communication fumbles happened during my parents' stay that led to delays in them getting nursing care/seen by a doctor when requested (I ended up taking my mom to urgent care myself when the promised concierge doctor arrangements didn't get made as expected). I chalk it up to there having been several staff/admin people away due to both holidays and illness, but was still rather frustrated that a primary support function (medical care) required so much attention on my part and still didn't work as expected. That said, this was overall a good experience, and helpful in familiarizing my parents and me with what assisted living can provide. I'm glad they came out to give it a try, and that Atria meant they could stay so close by. The atmosphere there was warm and friendly, and my mom especially appreciated being able to let the daily chores be taken care of while she enjoyed reading or doing word puzzles for a change.

Honestly, I don't know what to expect, but I would say that activities, or a better way to integrate newcomers. My mother has been there for months and has made a few acquaintances, but my sister and I are thinking she is not getting involved in anything in the community. I admit she can be a cranky old lady, and wants to probably sleep all day (as she does), so I really don't know what to expect, or if this is completely expected. We were hoping she would find the motivation to get up and explore, improve her health, and become an active member of the community.

The Sales Director is one of the most helpful people I have met!

They are communicative and answer questions in a time efficient manner. They greet you when you come in with a friendly smile.

The facility has a very friendly and caring staff and my mother has settled in and is happy there. The Facility is experiencing some turnover in staff within the sales and executive level so we experienced some contradictions from staff with procedures and documents not being consistent. But overall happy with the decision to move my mom there.

I have been pleased with the Memory Care caregivers so far. I go to see my husband every day so feel I have a good perspective. They are very good to my husband and me. My issues are more with the facility itself. The maintenance people can't seem to get to repairs in a timely manner . We've had a constant problem with the temperature in my husband's room- it's either too hot or freezing cold in the early mornings. This is true for other parts of the bldg too. It takes a while to get things like showers repaired. I realize the bldg is over 20 yrs old so there will be some issues. The quality of the food seems to have changed over time too. My husband is happy there and it's close to my home so right now we are content with his care there. I'm sure everyplace has their issues. It's also affordable and its proximity to my home allows me to go daily which is important. Another thing- some modernization needs to take place. The emergency call buttons are on the wall near the bedroom doors and not next to the beds as in his previous place. Hallway light that dim at night would be helpful as when care staff comes in the room the bright lights can startle the residents.

The food over the time my parents have been there has significantly decreased in quality. Paying too much for poor quality food.