Atlas Senior Living

I toured the facilty and was very impressed - however once I signed up & moved in - it was NOTHING like I was shown. the people - (med tecs) were nasty and rude and complained everytime I ask for any assistance. The nurse that did my evalation was nice on day 1 and was very Rude everyday after. The administration was polite however they did not verbally disclose that the "money paid upfront" would not be returned upon my 5 day stay - that it was a community fee and would allow me to be a resident there anytime in the future. I wanted my money back as I would not be returning there. Also, after I returned home - I recieved a bill from the pharmacy for over $300.00 for meds that I never recieved. My opinion to others would be to Not entertain this facility as I see it as a rip off.

When they call an ambulance for your loved one, they will NOT call you! I found out the hard way! And if you ask [Name Removed], like i did in January, he will say he did not know about it. The WORKERS there are top notch, but the administration-not so much. Please don't use my name if you mention this. I wish I had been warned about this place. No one has said anything about it to me. She has to be in locked up area, there are not many that i know of in this area. I checked out the other location. It was worse.??

Number 8 would be 0. He was there for 3 days & fell & went to the hospital. From there he's been in a nursing home & im still obligated to pay [Amount Removed] a month for him not being there & they don't know if he can return.

My mother was at the range in memory care unit. And since she was there, there has been 3 people that has passed away, and my mother was the fourth. I came in Sunday morning to visit my mother. She was out eating breakfast. She wasn't feeling very well so I took her back to her room and Satter interchain. And she was complaining of stomach pains so I got [name removed] , the nurse to look at her and she made a smart reply that she said if she would get up in the morning. Her stomach could not be hurting, so she came and gave her some laxative and did not examine her. Can I ask my mother if she want to lay down? She said yes so I laid her down. And it looked like she was resting peacefully. When I later down? I left for about 45 minutes and then when I got back. I went over and sat down and I noticed she was real cold and saliva was running out of her mouth so I ran and got the other nurse. And then she had to call the Pyramid x. And within an hour after that, she has passed away.

She passed away in May and we went to a full care facility in April. They could improve on many things like assisting residents Who need help

Staff is very unattentive. Sits in the corners or the med rooms looking at their phones instead of interacting with and checking on residents. Multiple resident falls occurred during the brief time my mom was a resident. Although falls are often unavoidable, I am certain that the lack of staff attention contributed to the risk. I will say that the activities coordinator in the memory care was fantastic. No idea if she is still there; and there were select caregivers who clearly cared about the residents and provided good care. Just too many who did not.

Looks great and they say everything you wanna hear when you're visiting, but when your parent is actually living there, it was terrible care! Not very organized with the care. They make you think the iPads that they have in their room is a great solution, but it's terrible and half the time it doesn't even work and the resident don't even know how to use them. I wish I would've never moved my mother there. I had to move her out. Very Bad experience!!

The lake is not easily accessible. You have to go across a very busy road, which was one of the things I specifically asked for and was not told the truth on my parents left after two weeks there a few things were out of working order nobody ever came to fix them. The staff was very friendly, especially the dining room staff the activity staff was extremely friendly. Nothing just ever got done. The other thing after meal time the Elevator is quite the wait because you've got a bunch of walkers waiting to get in line while my parents were there half the time one elevator was not able to be used. None of it seemed really extreme to me, except for complete lack of transparency that the lake was not easy to get to for an elder person without getting run over and there's homeless people sleeping under the pier.

I think it's pretty obvious they could begin with the quality of care number 4. I would not recommend this facility to my worst enemy! I had 3 meetings with the facility administrator and team in a matter of 5 months and too many calls with the administrator to count! I could honestly write a book about all of the issues!

The Oscar is a beautiful facility and was great for independent living. However, after moving my mother from independent to assisted living things went downhill quickly. They failed to give her three different prescription medications over a period of several weeks which quite possibly impacted both her health and her behavior. Discovering this led me to start electronic monitoring (with their knowledge) where I discovered other issues. They failed to follow through with agreed upon resolutions to some of my concerns, even after updating the care plan to address issues. They refuse to provide complete medication administration records. These issues and more made me choose to move my mother after only six and a half months there. Upon move out they failed to give me all of my mother’s medications and in fact gave me medications belonging to another resident! I had to return to the facility to straighten out their mistakes and get the medications belonging to her.

Dining and food are a 5. Aides that distribute meds are not on time. They come in in the middle of the night and stop right inside the door and yell for residents to get up and do not assist them. Head RN [name removed] in assisted doesn't follow up to see if her staff performs their duties. My mom has Parkinson's which they knew when she was admitted and they did not give her the assistance she required. They evicted her after 2 months. I would not recommend that place to care for anyone. Head RN [name removed] from memory care tried to supplement the care my mom received so memory care is probably good.

2 days after mom moving in they lost her hearing aids. She went to the hospital twice in 8 weeks from dehydration and UTI. She had a diaper rash so bad that her backside looked like hamburger.. I had hydration drinks in the fridge with her name on it and told the caregivers to please give her some through the day.. it never was...There was always puddles of urine on the dining room floor .they do not have enough staff for residents. The courtyard door is always locked. This was in memory care and I moved her out last September. She there 4 months. This was the experience I had in [dates removed].

Put cameras in the room so you can see the treatment your loved one receives. The care of patients is terrible. My mother was there less than two months when we brought her back home. The hall she was on was always hot. We had to buy a fan for her room to make it bearable.

Things started great when we toured. The guy we toured with was very down to earth and made us feel so welcome and never filled pressured. Then halfway through we learned he was let go. Then we got the other salesperson, she was rude short with us and came off genuinely fake the whole time we worked with her. The ED seems to not have time for any residents and the food is just terrible.

My mom was in assisted living. They left her sitting in one of the living rooms after each meal. No one interacted with her. I visited multiple times at different times of the day. Always the same. I'm not sure where the assisted part came in. I asked caregivers to let my mom dress and undress herself as much as she could on her own. They were too busy and they did it for her. How do I know? I put up cameras in her room. They just moved her into the bathroom to dress/undress her, thinking I couldn't hear them. This seemed like a nice place if someone was living in the independent living area. Not so much in ASL or memory care. One person cared about my mom. The rest just made excuses. They said things would change, but they never did, so I moved my mom to a different residence.

Not a fan of manager. They went up on their price over a few months almost[amount removed]. Their air conditioning kept going out. They had a league right outside my friends door. They had several days or you could not flush the commode. Their food was without flavor. They had told me that she could eat in her room she didn't feel like coming to the table but they never wanted to take her food in her room. They were supposed to clean the room but she and I ended up cleaning it most of the time. They had a man who kept coming in the rooms of the female patients and when I told the director that he needed to put him in a walker that wouldn't fit through the rooms so that he couldn't go in there He told me that he would get my friend [name removed] a key. Later when I ask him about the key he asked me if she was going to lock and unlock the door and I told him that he knew that she couldn't do that or keep up with it. So then she had to get somebody to come and help her lock and unlock the door every time. He finally came in her room and used the bathroom floor and slept in her bed and went through her clothes. Even the aids were telling him about this particular man but he did nothing. When the hurricane came through all of those older people ended up sitting outside all day long for over a week. His generators weren't worth the price he paid for them and I was told by someone who worked there that when they ran out of gas he was busy helping his mother and he couldn't bring gas for the generators. Some of the help was not very helpful with the patients. I had ordered some things for her from Amazon that were delivered over there and when Amazon said they had come and I couldn't find them I asked [name removed] about it. He Tell me he checked and nothing was there but in the meantime one of the deliveries showed up in our bathroom so I asked about the other package and he said that it never came.

I would rate them worse than zero. The patients who were in memory care seemed to be wondering around lost. It was lunch time and total chaos. And the memory care suites were in the very back. There is no caretaker anywhere close to them. And the "sales person" conveniently failed to mention the money was non-refundable. It was so chaotic she suggested we write the check and take the contract home and read it. Who does that? I would tell any family to stay away from those thieves! They stole our money. My Mom never spent one minute in that whacko place. We paid them [fee removed]. Then immediately decided not to put Mama there. We let Loren know within hours that we were not going to put MAMA there. It was too chaotic and we were told we would not get our money back. I wouldn't recommend that bunch of thieves to anyone. We were promised a [fee removed] refund of the [fee removed] Of course we have never gotten a dime back. Disgusting unorganized bunch of liars.

What the community could really improve on would be all of the communication. [name removed] was the absolute worst nurse I've ever seen in my life. Unavailable doesn't return her calls in a variety of other problems. There was multiple issues at that facility enough so that I would never recommend them. Everyone was sweet and nice but execution was absolutely a zero.

Heartis is a beautiful facility but the management is terrible. We paid a large deposit for my mother-in-law to move into their assisted living, only to find out almost two weeks later that they would not take her due to a recent shortage in caregiver staff in assisted living and concerns that they could not take on another high level of care patient. We were annoyed that it took so long for a decision and that the communication was terrible. The lady I spoke with had only worked there a week. In the end I am glad we did not move my mother-in-law there due to the incompetence that we have experienced. Now we are waiting for them to return her medical paperwork and check and I am being ignored.

Understand, my husband will be moved to another facility as soon as practical. They could improve on everything!